Let me tell you something, the staff at this post office are absolutely wonderful. I had to send…read moresome family out of town Christmas gifts a day before Christmas, and just got a call from them today so excited that they received their package :). I honestly thought that it would get there on Monday. This office made me feel much better after feeling kinda bad that I did last min gift sending. I had to get on here and write a good review, because they worked very hard and over time to do their best with getting packages out on time. Thank you guys for working so hard like you do, you all are very appreciated :).

"Outstanding customer service! I needed help with a package and Janelle resolved it in minutes. She…read morewas prompt, professional, and incredibly helpful as always. I couldn't be happier with the experience. Always great to see her.

This is, by far, the best place to do your mailing businesses and tasks. The windows are…read moreadequately manned, depending on the line of waiting customers. All the clerks are friendly and helpful. My wife and I regularly drive to Waxhaw and appreciate their efficient services. Many thanks, guys.

I know the weather has been bad but 3 days now with no delivery. Amazon and UPS don't seem to have…read morea problem coming here

So so so disappointed! I've been going to this facility…read moreregularly for six years. Many have been bad, some good but today was an absolute disaster. I walked in at 3p, there were 9 people in front of me. I left at 340p, so 40 minutes in line, it was torture. All the talk about privatizing. Please someone make it happen. There is no regard, not one iota of concern for the wait time of customers. There was one person working, only one, there was a line out the door by the time I left. Why not at least have someone go thru the line and answer basic questions. There was one lady who didn't fill out the mail label. Instead of 'from' label part being completed first, she did the 'To' part first. An easy mistake to make. One guy was sending an overnight letter, he could not fill out the form correctly. English was not his primary language. One lady had a problem with her P.O.Box key. All the above would have reduced the wait time. The problem is NO ONE cares. They are a virtual monopoly. The ONLY way, I've found to get in and out quickly is to go early in the morning before the line starts. Unfortunately, that's not always possible.

Vivian was friendly and engaging when I went in today for a COA. She was also friendly to a Karen…read moreon line in front of me who was feeling impatient and acting like a brat, intentionally dropping her box and keys on the floor for attention. being an employee of the USPS must be really tough these days, she doesn't show it. Yay, Vivian!

If there's a choice of 10 stars, I've no reservations to give to his USPS location…read more Their staff are so friendly, helpful & polite that even sometimes, there's a line to wait. Their entrance is open that no limit of customers lining up. No lunch break close. Normal working hours easy to follow. After not even a wait, they kept telling us sorry for us to wait. They were working fast. Especially a lady Anna, of course I remember her as she has my same name. She is super friendly and always wears a sweet smile. How can customers get mad for waiting. Even I have to drive miles to get here, whenever I can afford my time, I rather come here for their service. That may be the reason, they are so busy. Good job! Thanks for their service.

I don't like going to UPSP because there isn't a convenient location near my house. This is the…read moreclosest and it's still far (about a 15 minute drive). I guess thats considered "close" living in Charlotte. I came here to return a Shein order. My package was for "scan and drop off" but I didn't have it sealed and needed to buy tape. The Post offices I've been to usually sells tape and various other packaging items inside but this location did not. The mail lady was kind enough to staple my package shut and applied the shipping label over the staples to seal it off more.

The young lady that helped me was very polite, took care of the change of address for me, as well…read moreas the request to change the lock on my mailbox.

After circling the lot for twenty minutes trying to find parking the woman working was so over the…read moretop rude I ended up walking out and going to another postal provider. What is wrong with the postal staff here?! Who hurt you??

This new location is amazing! Parking.Amazing…read more Staff.Amazing. NO lines. It's where the old Talbots was! You won't be sorry!

Signed up to have a certified letter redilevered. The letter was not redilevered on the requested…read moredate. No updates wre made to the tracking. When I called the post office on saturday during their advertised business hours several times, no one would answer the phone. Absolutely horrific and unacceptable service.

yesterday I went in and paid the price for my box to get there in three days rather two boxes $77…read morefor two boxes. I go online and I find out they laid there all day yesterday in the post office never got shipped out to Charlotte till this morning. The boxes are going to Pennsylvania I go online and I see they should be delivered by 8 PM Christmas Eve that's longer than three days the price you have to pay for Postal Service and then they you saying that it'll get there in three days not when you mail it Friday morning like five days six days. I'll never go back there again. I'll find another system another place to send my packages not through the

Surprisingly well managed location! Employees are super…read morefriendly and very helpful. Obviously nobody answers the phone, but thats why you go in since you'll have to regardless of what it is your asking. This is as fast as a post office gets, service is not slow by any means. Never had any issues here, unlike other local branches who can't seem to do much of anything. The Monroe location has the worst group of employees I've ever encountered, so this was a very pleasant surprise.

Tawanna has been helpful every time I come to the post office. She's patience and helps with…read morewhatever issue I may have along with others. I've seen her work with at least 5 ppl in a matter of minutes with patience and grace. Matthews associates are great each and every one of them.

This place is great. They serve hot dogs and hamburgers the next day. Yes, they also have mail…read moreservices, too.

Unfortunately these guys have hardly nothing to work with government has taken away their money and…read moreit's just a hot mess right now. The employees are great they want to work. We need to privatize the post office cause the government completely destroyed it. Too much politics not enough on time deliveries.

The absolute worst USPS in Charlotte. Very rude staff. I got nothing but attitude when I dropped…read moreoff my pre-paid packages. The drop box was broken, and I didn't want to leave them where anyone could easily walk out with them. The "lady" at the counter needs to never work in customer service again.