I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

We were very pleased with the work done by Swirsding's Floor Service in our home recently. They…read morewere quick to respond and scheduled us quickly. Dale and Hector were on time and very courteous. We asked them to recondition our hardware floors and they even asked us our goal for the project and followed up afterwards to make sure we were satisfied. Their pricing was more than reasonable. We would definitely use their services again.

Lovely job, pleasant people to work w8th. My very beat up old floors look brand new.read more

Excellent experience today!…read more Tenaya was helpful and patient and knowledgeable. She was also extremely understanding about a mess my friend accidentally created. Her manager (I think he was her manager? Did t catch his name) was also really nice about the incident. Fantastic staff all around. I just placed my order and Tenaya is going out of her way to expedite the delivery. Great prices too. Super happy customer.

Similar to another poster, I was also told the flooring would arrive in time for our project…read more(within 7-10 days). Each time I would call, the delivery date was delayed more and more. When I tried to speak with associates after purchasing flooring, they were often very dismissive and rude. Customer service is only good until you make the purchase. After that, it was awful. We canceled our order even though they have a huge restocking fee. Didn't feel like getting strung along with false promises.

Mugi is a true professional. Shows up on time, works fast and meticulously and did a fabulous job…read moreon refinishing my old oak hardwood floors. They are gorgeous and perfect. Plus I kept changing my mind on what I wanted when it came to stain or no stain, gloss or satin. He gave me expert advice and I am glad I listened. I am so happy I went with him, I got about 5 quotes and his prices are beyond fair! I wish I took before and afters to show here.

The quote was reasonable. They scheduled it for the next week and showed up on time and performed…read moreexactly as they said they would. the floors look great.

We are selling our Mom's house, and we found hardwood floors when we pulled back the carpet. They…read morehad some bad spots and worn areas, but Albini got to work and made them look brand new. The transformation was amazing. They did a good job, replacing only a few boards and sanding the worn areas. Impressive result.

ZERO RESPONSE/FOLLOW-Up…read more Luis came over, took measurements, and said he'd have a quote by the end of the day and we got ZERO RESPONSE. We called several days later and were told we'd get a quote in the next few days. Still NOTHING. Based on a couple quotes we received, this would be an approximately 15-20k job. I guess that's not worth the business for Albini.

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

If Yelp had 6 stars in fact 10 stars I would give it to this company. Rafael was wonderful as well…read moreas his sons and family. I have a 60 foot motor yacht that needed new carpet. Couldn't find any decent installers or carpet stores that would install on boats. Found USA carpet by chance. Rafael met with my wife and I. Discussed the type of carpet that should be used. The installation and how it should be installed. This was not an easy project. They succeeded above and beyond my expectations. The USA carpet crew was professional and did an amazing install. They were meticulous in their detail work. I highly recommend anyone check out USA carpet before making a decision on other stores or installers. Their prices were fair and their work was superior. Kudos USA Carpet and Vinyl..

Both the owner Darryl and the staff Daniel are super friendly and helpful! The store is huge with…read moretons of products to choose. The price is good. It's a great store standing in the community for decades! Highly recommend it!

Immaculate showroom and great customer service. If you need to re-carpet a spiral staircase, this…read moreis your best option. You can pick any carpet available and they will make your treads. I'd been looking online for months! We brought in our old carpet to use as a pattern, but they can measure, cut, bind, and install. Thank you!

Cal Tile did an amazing job working with me to fix and finish and job that had been stalled because…read morea previous contractor had been unable to do it properly. For years I had a vision of tiling the risers of the front steps of my house, and Cal Tile made my dream come true. I already had the tiles, but they helped me pick the right rims to protect the tiles and the precise grout color to match my house paint. They were easy to communicate with, they really know their stuff, and the team that did the installation - Lulu and Heber and their team - were very professional, skilled and explained exactly what they were doing each step of the way. The outcome is beyond my expectations! I love it, and I get wonderful comments from neighbors, friends and people walking by. I would highly recommend using Cal Tile for your tiling projects!

I would give a zero if possible! Shop somewhere else. Let me start by saying I was given the bate…read moreand switch when searching for a bathroom tile. When i went in to purchase the tile I wanted owner showed and priced out a very ugly tile being discontinued and gave my contractor the wrong tile. When i asked about the price of the correct tile he said it was too expensive for me and refuse the give the price for my project. He became angry when i asked several times and said he had the right to refuse my business. It was clearly racist assuming I could not afford the tile I wanted to purchase. I will not recommend shopping at this establishment, clearly they have drank the new trend of acceptable racist behavior and sexist behavior towards women shoppers.