Getting our handrails done was the smoothest construction work I have ever had. Their online intake form is thorough so you just need to input your details and then they follow up for scheduling and pricing. It was more affordable than 2 other local steel fabricators for identical rails. I cant emphasize enough how responsive they are. They actually return your calls and emails. They show up when they say they will. These seem like low standards but in the construction field I have found that this is very rare. read more

Mr. Handrail - Decks & Railing Near Me - Richmond, California

This was my second project from Mr. Handrail, I cannot recommend them enough! The service is prompt, courteous, and knowledgeable. They blended the functional needs with a sensitivity to design aesthetic. The workmanship is fabulous! read more

What a terrible experience. The two individuals from Mr. Handrail arrive first thing in the morning to do the work and ask to use our outdoor power sources. Not a problem, and the crew proceeds to spend all day installing the handrails. That evening when my wife goes to plug our holiday lights back in, the electrical doesn't work and nothing we do can fix it. We call Richard and he stopped by and confirmed that the electrical is no longer working. We set up a time the day after next for him to return and figure out what his crew did to our outdoor electrical source. Richard instead cashes our check, doesn't show up on the day agreed upon, and doesn't respond to any of our emails. Do not hire this company. We spent almost $3000 and now have to fix the electrical his company broke, and he is now MIA. read more

I am impressed with the quality and professionalism of their work. From the outset, the person who came to measure the area was very friendly and informative. The project was done as scheduled. The railings they installed are beautiful in their elegant simplicity and are clearly of high quality materials. I would recommend Mr. Handrail to anyone looking for safe and attractive handrails. read more

We are very happy with our handrail from Mr. Handrail. The schedule and erection of the handrail on site went quickly and the finished product is just what we expected. We think the price for this product is well worth it. read more

We just installed handrails in our multi level condo in San Francisco. The team did an amazing job -- showed up on time, moved quickly, cleaned up after themselves and generally a pleasure to work with. Highly recommend read more

Straight quality! Don't be a fool and call anyone but the Mr handrail!! Extremely knowledgeable and has been doing this for years!

Few services reach the level of quality of Mr. Handrail and their crew. The quality of work, the speed with which they did and the overall craftsmanship is of the highest order. I especially want to send a word of thanks to Kenny, Esteban and Ivan. They worked on making our backyard safe and beautiful as if it was their own and their own family and grandparents that they were taking care of. i also looked at tons of reviews and compared a few quotes and thought Mr. Handrail was a fair price for the quality of work they do. Overall, not only do I recommend them as a solution to building custom solutions, but as craftsmen doing the best work of any type of work i've contracted. read more

Terrible service !! It took a week to get a quote. He claimed he was on vacation. No worries -but When I called and emailed 3 times in the next week, plus texts to coordinate for the city approval I need to get, totally non responsive!! Would not pick up his phone or return ema or text. Avoid this guy if you want quality, responsive service read more

My indoor stair railing was not up to code and had large gaps between the rails (over 5 inches of space), and with a little one on the way, I needed to fix the issue. Richard was quick to respond via email and most of the questions could be answered via email and sending photos, then a phone call for follow ups and to schedule the appointments to remove the railing and reinstall it. I was a little nervous because the job was so small that Richard didn't think he needed to visit the site to confirm prices or the work needed, but decided to move forward since he had a very competitive and reasonable quote compared to others (cheaper than another company by a significant amount). Scheduled the work and Richard's team came out and removed the railing very quickly and carefully, cleaning up any messes. My household was without a railing on the stairs for a week, then the workers arrived to reinstall. It took 3 hours or so to install it, and they were careful and did good work, cleaning up as always. The railing looks amazing. They blasted off the old paint and replaced it with what appears to be a matte powder coating that matched the same white we had before and looks great. The bars they used to fill the gaps look identical to the others, so the entire railings look brand new and complete. Richard and his team even installed a horizontal safety bar by request because the gap between the floor and railing was too tall. I'm very pleased. The railings feel sturdy and look great; in fact, the railings look better than before and are now much safer. I would do business with Mr. Handrail again and highly recommend them! read more

Mr. Handrail - Finished railing upstairs with added horizontal bar on the bottom added for safety. - Decks & Railing Near Me - Richmond, California

Due to rains our handrail installation was understandably delayed. However, I will say it was worth waiting for. The "look" of the front of the house was really important to me so it took me some time to research and decide on a company. I chose Mr. Handrail because of their excellent reviews, satisfied customers, and responsiveness. The guys that installed the handrail were very personable and did an excellent job. They listened to my needs and provided excellent advice and offered options that I hadn't thought of that ended up being a very good call. They worked efficiently and thoroughly. The finished product is fantastic (And everyone who has seen it agrees!) . Thanks very much! read more

Exceeded expectations. Recently moved into a 1 level home due to a disability in the family. I needed handrails installed at each entrance (5 total) because each had 1 step. They came out to help me plan and provided a quote immediately. We set up the install date (3 weeks out). Today they arrived on time and were very professional and expert at their craft. I am so pleased with the handrails and their expertise and wonderful service. I highly recommend them and would use them again. read more

Top notch company. Respond quickly and had all of my questions answered right away. If you want handrails I would defiantly call them up.

Not interested in spending $2250 for a simple screw on 15 foot hand rail. Seems expensive for what it is. Just my two cents, not that it will change anything. read more

Our exterior handrails were installed in two days. The three workers were friendly and professional. Excellent craftsmanship. Extremely pleased with the results. We highly recommend Mr Handrail. read more

Ivan and Ken did a great job installing a rather complicated winding rail along an exterior walkway that I have. They were prompt, courteous, professional, and able to answer all of my questions. They built a custom, winding steel railing that looks great. They got the install done completely on time (one day) and left the work area clean when they were done. I'd definitely use them again for another railing project. read more

Despite an uncertain rain forecast, the guys came on time and finished the job -- a perfect handrail, just what I had hoped for. Cheerful and competent craftsmen. We are all fortunate such are still around. So pleased to have found you. read more

I hired Mr. Handrail last October to install several railings across my front porch and stairs to give me stability upon entrance and exit to my front door. I am 89 years old and disabled. I was very impressed with the railings but not impressed with their inability to paint out the installation marks left on my walls. They are quite ugly and in the front of my house where everyone can see them. Some black spatter paint was left on the front stairs and Richard promised to have his men come back and eliminate them. I have contacted Richard four times to come out and repair the ugly patch marks his men left on my walls. He promised to fix them but no one even called me back. I sent him pictures but I received no response. I even obtained samples of the paint needed for the stucco walls to no avail. His railings are beautiful but his clean up diligence is lacking. read more

Mr handrail is terrible at call you back.waited 3 days and no response. Poor reliability

Mr Handrail was very responsive to my inquiry and came up with a plan for an extensive railing to the backyard . They completed the job swiftly , added design elements that really improved the beauty of the railings and were very self-sufficient and knowledgeable. read more

Fantastic! They replaced a missing section of my interior stair rail matching the existing style perfectly so that I didn't have to replace the entire railing. You wouldn't know the new section wasn't the original. Very easy to work with. Richard gave me a proposal by email and then came out for detailed measurements. Install today was quick and efficient. Four weeks from first contact to install. read more

We're very pleased with our new railings. They're just what we wanted, and the whole process from initial visit to installation was very friendly and professional. No question: if we need a new handrail in the future, we're going to use Mr. Handrail. read more

We want to offer words of praise to Jeremy and Omar of Mr. Handrail for their skills, artistry, efficiency, and courtesy. Based on a Mr. Handrail website design, they created, on location, a custom work of art. Kay and Doug Berkeley read more

What a pleasure to work with this company. Many, many beautiful railings from which to choose. The installation was delayed several times because of the weather. Richard kindly arranged to have the installation on a Sunday because I was so concerned because a family member had fallen prompting the need for the railing. There was no increase in the price for Sunday installation! Jeremy was the installer. He was a pleasure to work with. He took my design and safety concerns seriously and left us with the perfect railing. read more

Overall a great experience. Rich responded to my request within hours, explained and priced the job clearly, and kept in touch until the date of installation. Ken and Jeremy were equally good. They explained what they were going to do, asked for input when needed, and did a fantastic job. Good company, good people, great result. read more

These guys could not have been better. So as to not bury the lead, first, I love my rail that they did! I initially chose a different one online but after consulting with them we went with a simpler one. They also helped guide me to good decisions on color. A few hours later they were done. I only wish I'd gotten to this long put-off task sooner. read more

Mr. Handrail - Beautifully mapped to the curves in the steps. - Decks & Railing Near Me - Richmond, California

My parents have a one story home and needed handrails. Mom didn't want any type of institutional rails so I contacted Jack on-line. They delivered as promised and their work is beautiful! My mother is actually surprised she uses the rails! We paid a bit extra as we live on the Peninsula. It was worth it for us. Thanks again for your professionalism and adhering to delivery date! read more

Left a bunch of messages and even submitted a project request over a month ago. No reply. Oh well.

My only problem is that Jeremy and Russell, the installers, and Richard don't do plumbing, electrical, roof repairs, painting, landscaping and construction or car repairs. On time, courteous and professional. They all answered my many questions and assisted with the design, placement and color of my front and back porch handrails. It's not just the finished product, it's attitude. Exceptional customer service. This was not an inexpensive project, and I was concerned that the installation of railings would "mar" the exterior of my home or would not be utilized. I have mobility issues and now go up and down stairs without leaning on the walls for support. Should have done this years ago. Can't recommend Mr. Handrail enough! read more

I found this company through a neighbor on NextDoor. They just put in an exterior railing on the front of my house and I'm very pleased with both the outcome and the experience of working w/ Richard's team. After filling out the email request and submitting photos of a style I liked, I spoke to Richard the owner when making the appointment. He spent a lot of time helping come up with a design and explaining the process. The crew showed up on time, were very professional and polite, and did a bit of design consult again once on the job based on what I asked for. They worked in the driveway welding and installing and painting w/o any problem and when they were done I found a gorgeous set of railings on the front of my house. They are very skilled, and great to work with. Can't recommend highly enough. Oh, and my dog just loved them too. read more

Look no further. Rich is a very knowledgeable and friendly guy. His installers are artists. Thank you!

I'm glad we got our handrails from Mr. Handrail. Richard and his team are easy to work with and their process from start to finish is efficient. The railing looks great and just in time for the holidays. Everything happened on time. read more

These guys are artists. We wanted a custom handrail but we did not know where to shop. This company was referred by my neighbor. They let you choose the design and everything else. Wow, we are so happy with them and will refer them to our friends read more

Mr. Handrail fabricated, installed and painted about 25' of exterior handrails leading up to my front door in one day. Great job. Friendly crew. First rate work. Wouldn't hesitate to hire them again. Piedmont resident. read more

Jeremy and Ken just did a beautiful rail installation at my Oakland house. They were professional and gave excellent custom recommendations based on the specific configuration of my home. The paint on the rails are literally still drying, but I wanted to give their due for what was clearly a great job! read more

Oh my stars, they were good! Called last week knowing that this small business would probably just be taking messages for Labor Day weekend. Jack was able to give me an estimate and a date immediately for the installation of rails outside in my backyard! Today is the day after the holiday, and voila! The metal rails down 14 stairs and the railings that connect my office to the patio are finished! You can't get a more professional job, nor a more professional team than the folks who completed the order! I am so pleased! Good work. read more

I had Mr. Handrail come out to install some rails in front of my house and in the garage. Jeremy was very professional. After a friend saw the work, ask for the information so she could call them for rails for her house. read more

I am happy to add to the list of five-star satisfied customers. Richard is indeed very responsive: he returns calls quickly and is clear and helpful in explaining what the job entails. The stars of the show are Jeremy and Austin. They are courteous, accommodating, thoughtful and very professional. We discussed the job (fairly simple and straightforward) and then I had to leave. Upon my return, just a couple of hours later, I was delighted to find a graceful, sturdy handrail, designed, fabricated and installed by these great guys. Quick response, on time, excellent work, reasonable price from friendly people - it doesn't get better than this! read more

The owner, Jack, is very helpful, easy to work with, and built some beautiful railings for a new balcony, deck and stairs. His price was also very reasonable. I would give him 5 stars, except for the job his installers did. The railing had to be welded in place since it could not have been transported assembled. The installers did not take the time to use welding blankets to protect our new (about $8000) redwood deck and stairs when they welded everything together. This meant there were hundreds of burn marks from the hot slag hitting the wood. The installers would have been able to both see and smell this, and since it was a windy day, it is fortunate they did not start a fire. To Jack's credit, he did try to make this right, even offering to replace the damaged wood. Jack was great, and I would use him again, but I would be sure to stay home and supervise his installation crew. read more

Richard replied very quickly to an online inquiry. He told us to send photos, measurements and pick a style from their web gallery. Got a quote back in just a few hours along with a message that they had a cancelation and could be there in two days. The guys showed up on time and did the whole (21') job in four hours. I know welding and I was impressed with their work. Cut, bent, welded, ground and painted all in place. The guys were professional, polite and neat. Even my wife was very impressed. As someone else wrote, now we just need them to branch out into other services. :-) But in any case, you can't ask for a better way to get a railing so long as you're willing to stick to their standard styles. (To be fair, we didn't ask about anything non-standard.) read more