This business does not provide what you're paying for and what they promise on their website. I've…read morediscussed this with the owner several times and the problem persisted so I'm moving on.

They do not even return phone calls to inquire about building a pool. On my initial call I spoke to…read morea lady who assured me that the owner would contact me back. A week later I called again and left a voicemail and never received a call back. if you can't have the common courtesy to return a phone call inquiring about building a pool, why would someone hire Mystic Pools to build them one. Poolscapes NOLA LLC out of Mandeville got our business

I've been noticing some new staff here. They all seem to really know their stuff. I had some…read morehorrible issues with my pool equipment that a service guy couldn't figure out, but these guys got to the bottom of it. Ever since I started doing regular water testing with them and using their regiment of maintenance chemicals, my pool doesn't get cloudy or green anymore.

The staff is very helpful. Prices are very competitive. They have a wide variety of supplies.read more

my family has been going here for years. they have never steered us wrong. Free water testing is…read moregreat bonus.

This team is very experienced, competent, and helpful. The owner is great and always wants to help…read morethe best she can! I highly recommend. Yes some of the technicians may be a bit passionate, but very hard workers and good at their jobs!

A truly great place to guide you through the care of your pool. They have all supplies you will…read moreneed and will definitely get your pool in perfect shape. Very professional and knowledgeable. Very pleasant. A really nice experience.

Very knowledgeable staff. Well stocked store and fair pricing. Nevin has a great deal of experience…read moreand an excellent problem solver.

I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

As unprofessional as You Can Get. Set up an Appointment to replace a Pool Liner ( A few thousand…read moredollar Job). they show up after a week. When they arrive, I tell them that My son will be right out he was waiting for your Rep., but the pool area is accessible to them I said you can go right to the pool yourself until he comes up . I said Give my son a few minutes to come outside. The Lady ( I think jennifer) asks how old is my Son, I said 25 yo, why is that a question?. My son then calls me & says that no one is there & when I call them to see where their rep. is, Pool World Lady tells me, how do I have the Nerve not to be there & let my 25 YO son be there instead. Are you serious! I said I have to work & I could talk to their Rep. on the Phone instead. They want to set up another Appt. for 2 weeks. Stay Away with Nervy people that do not act professional or Appreciate your business. If I Spoke to my Clients This way, I would be out of a Job. I am sure it is not an isolated incident, I am just taking my time to write this review.

I paid $3,098 for Pool Bros' Complete Maintenance package for the season, expecting exactly…read morethat--complete maintenance. I met with them during the opening and trusted their professional recommendations. Once I was no longer there supervising, however, it became one additional charge after another. They identified plumbing issues and recommended that I pay to have the plumbing redone. I followed their recommendation and paid the additional cost. Yet the leaks that were part of the reason for addressing the plumbing still weren't resolved, and I was then faced with attempts to charge me even more. I have no problem paying for legitimate repairs that are clearly outside a maintenance contract. My problem is paying $3,098 for complete seasonal maintenance, approving additional work they recommended, and still repeatedly being presented with more charges while the underlying issues remain. For anyone considering them, my advice is simple: get every detail in writing and question every additional charge before approving anything. They got me this season. Never again. Stay away.

We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

This company is very difficult to get a hold of. They do not return calls. Once you do get a hold…read moreof them, you will have to call them back for a response to your issues. I was referred to this company last year 2024 for a liner install. After the installation I discovered lumps in the bottom of my pool. There was also something sharp sticking out from the bottom of the pool. When they installed the liner they did not apply sand. My pool is over 15 years old. They dug around my pool, made a mess of the dirt and the rocks around my pool and said I had to put it all back and clean it up. I called the company with my complaints about the lumps and the object sticking up from the liner. After some time someone came out to inspect. They took care of the object in the pool. I asked about the lumps in the pool and was told it was the straps, and they would let the office know. I called the office and was told what would have to be done and advised to wait till before closing the pool. I was told it would take at least two days to drain my pool. I explained to Maria that I didn't have what was needed to drain my pool and she said that someone would drop off a stronger pump to drain my pool. NEVER HAPPENED! I called several times after, left messages, and NOTHING! I closed my pool! Opened it this year 2025 and still no results. My pool was still not retaining water. I called and someone finally once again came out and claimed I didn't have the sand filter cap on tight. Pool still was draining water after that. I called the pool company that referred me and was told I had to deal with NJJ. Later the company that referred me to NJJ Pools, after continuing to complain, told me that I need to detect if there was any leaks. And referred me to another company. At that point I didn't feel like I should have spent anymore money. I had no issues with leaks or lumps in my pool before NJJ Pools worked on my pool. I called the owner of the company who referred me to NJJ Pools and explained the entire situation and he did his due diligence to help me. The results were there were no holes in the liner. The discovery was that the water was draining from the skimmer and return. I went to another company to have a new one installed and was told nothing was wrong with the old skimmer and return valve. There were no cracks or holes in the old skimmer or return valve. There was no evidence of water drainage outside of my pool. So the water had to be draining between the wall and liner. I called NJJ and was told the owner stated that my skimmer and return valve issues had nothing to do with the liner and no one was coming out to fix it. Which is not true they had to reattach the skimmer and return valve to the liner after they installed it. I then asked about the lumps in the bottom of my pool and was told, again no one was coming to fix it. I would not recommend this company to anyone, under any circumstances.

Booked appointment on Wednesday, had team out Thursday. Unfortunately weather did not agree, but…read morethey came next day Friday at 1:30 and by 5:30 had 1 foot of water in my newly lined pool. From time of arrival. Took out standing water (about 6") removed leaves form winter cover, removed winter cover, took off old pool liner (30 x 15) put up wall insulation, installed new skimmer and return, combed sand and remove ruts and rough spots, laid a newly purchased base liner, installed new pool liner and filled 1' of water. Ask for Oswaldo. He was great !!! Professional, knowledgeable, friendly and took his time. Use this place if you need their services. Outstanding!!!!

I used these guys last lear. $90 for biweekly cleaning, but the invoices were closer to $280/mth,…read moreso about $50 extra in chems per visit. Not terrible, and the pool looked good all season- no major outbreaks. They forgot to empty both skimmers a few times, which is always frustrating. I will say, then the pump broke they identified the problems and replaced it 1-2-3. No issues after that. My big problem was opening was over $600, and closing was almost $500. They didn't tie the cover to the side like they should have, so I had no call and wait for them to come out again to fix that. I won't use them again this year- still looking.

Mike and his crew replaced our 12 years old faded pool liner, they did an amazing job, very…read morethorough and professional. A great feature is that they are able to save most of the water and put it back right after the job. They were recommended by friends for whom they had done a beautiful job as well. Highly recommended.