All staff were kind and helpful. We made an 8:00 AM appointment, which was the scheduled opening time, but the doors opened a little earlier and they allowed us to go inside and get started before our appointment time. They made the process of getting my citizenship quick, easy, and stress-free. Looking forward to getting other tasks done here again! read more

WORST SERVICE EVER in Phoenix, especially the consul man Fernando and Adrian... so rude!! PEOR SERVICIO del mundo!!! Fui a sacar mi doble ciudadanía y la muchacha del registro civil se equivocó con mi apellido , aparte de haberla corregido varias veces. Esto causó que mi acta y pasaporte de 10 años estuvieran mal y tuve que sacar y PAGAR todo de nuevo aunque no fue mi culpa... lo pero del caso fue que los 2 cónsul Fernando y Adrián me trataron de lo peor. Me insultaron y me seguían diciendo que yo estaba equivocada y que hubiera checado y no se que tanto, todo menos admitir que habían cometido ELLOS un error... no recomiendo este lugar para nada. read more

Did you know - Mexico has 53 consulates in the United States, more than any other country. I am not sure why there are so many negative reviews. We did not have an appointment and the security guard directed us in the proper line. The lady who was assisting everyone in the line was patient and was able to answer all of our questions pertaining to an upcoming trip. The consulate is open Monday through Friday from 7:30 AM to 5 PM and offers services in English and Spanish. They provide services for Mexicans living in the United States and Americans who want to visit Mexico. Do keep in mind that the consulate's Visas Department only accepts visa applicants with appointments. read more

Consulado General De Mexico En Phoenix - Making an appointment - Embassy Near Me - Phoenix, Arizona

I went to the consulate to verify that I had all the appropriate paperwork to proceed with obtaining my citizenship. I arrived 15 minutes before they opened and there was already a line in a Thursday morning. The staff finally arrived and divided us in 3 lines: those who have appointments, those who don't, and those who are here to verify dual citizenship documentation. Since I just needed the documentation verified, I was in and out in 10 minutes. I can't speak for an actual appointment where you have to work with someone and get things processed. Though, I've got one of those coming up and will be sure to update my review based on that experience. read more

The Consulate was so helpful and it was quick and easy. It helps if you make an appointment online ahead of time. It makes things go smoother and they tell you what you need ahead of time. I highly recommend visiting the website rather than the website. It will tell you your closest office and the soonest appointment. When getting there the security guard told us to go check in with the clerk guiding everyone to their designated areas. I arrived at 3:30 for my 3:45 appointment, I left by 3:50pm. Super helpful and kind especially during this important process. My clerk made it smooth and made me comfortable. Just everyone got excited to leave and the doors were closed. Which was a little nerve wrecking but we made it out. https://consulmex.sre.gob.mx/phoenix/ read more

Workers are so bad, super bad attitude. They act like they are doing you a favor and they treat you like crap. Also you need to make an appointment and when you are there you have to stand in line until someone is available. If you absolutely got to go there, go and breath, you will need patience. read more

No help at all. Called with no luck. Tried their website no luck. Wrote emails twice to get an appointment. Waited weeks, nothing! Went early, got in line before they opened and they sent me back because I needed to wait for their email?? They need more people and new management. One tall lady was walking rushing trying to do everything herself. A lady with a cane was rude " trying to organize" people inside. She was not too professional in her behavior nor her appearance. She might be a volunteer but still, not helpful. read more

la verdad fui al consulado en PHX AZ cuando iva entrando estaba una señora de complesion robusta sentada en el teléfono era seguridad le pregunte con respeto si hablaba español por k se me kedo mirando y me dijo o no komo que se molesto por que la interrumpi solo keria información otra señor mayor seguridad también escucho y muy amable me ayudo la verdad pesimo servicio y mal encarada la seguridad nomas sentada y en el celullar ignorando alos clientes muy mal por parte del consulado tener gente así asistiendo ala gente muy desepsionado read more

Itswasy to make appt online or walk-in available if your in line as early as 7am. Make sure you take a copy of documents needed read more

Just to get the appointment to renew the passport its a real challenge. Once You're there, they treat you like if they are making you a favor. The nerve and arrogance is in another level. If you question their behavior , they can kick you out if they feel like it, even though you are paying for a service, simple as that. the Jean Do ask me do you want the document yes or not. I was speechless. terrible service. read more

Pésimo servicio se supone que el consulado mexicano esta aquí para ayudarte en primera los guardias te piden la información como si ellos fueran aserte el trámite que les den un escritorio atras estan ahi para chequear que no entren armas o amenazas tienen alas personas afuera en una temperatura con más 110f si uno acompaña ala persona es por nesesidad unas no entienden otras ya son mayores deberían de tener consideración si te dieran la ayuda que ocupas estaría bien pero ases un error con una sola letra tienes que venir otra vez pero debería tener mejor servicio no están asiendo las cosas gratis bien cobrado para el pésimo servicio ojalá mejoran para que se diga que tenemos un buen consulado pero por lo que veo esta muy lejos de serlo las personas que te asen el trámite una actitud tan déspota como si ellos te dieran gratis los trámite que ase uno read more

Keep this in mind we are all outside still as I am writing this review at 8:20 we have still not been let in. Many have even started to leave, deciding to come back another day. Very unfortunate such a crucial service is left in the hands of such irresponsible and inconsiderate workers. If only there were alternatives, since the line extends to the end of the sidewalk and is still growing. Just a foul display of carelessness, open front door but nobody inside to help, they still aren't open now at 8:30? And it seems they won't be available all day. This place is in desperate need of new management, it could be easily vandalized and this service is necessary. Good riddance read more

Excelente servicio yo fui a renovar mi pasaporte y también mi hermano tuvimos una excelente experiencia y una gran sorpresa que personas de 60 y más nos hagan tantos privilegios Nos dan de formarnos adelante de todos los que no son de 60 y más y además el 50 % de descuento por el pasaporte fue una sorpresa tremenda y una gran ayuda para mi bolsillo ahorrarme ese dinero Muchas gracias consulado mexicano en Phoenix Arizona por mí y yo les pondría 10 estrellas muchas gracias read more

Aparte de trabajar con mal genio, te chantajean cuando estan ellos en el error despues de mal informar a los clientes. Para un lugar de servicio Federal, en serio les hacen falta el profesionalismo e integridad. Especialmente el de seguridad que le tapaba ala empleada cuando le preguntabamos solo por un nombre para reportar a la del podio. Pierdes tiempo en este lugar de "servicio" hasta con cita. read more

No importa si llevas cita a final de cuentas tienes que esperar un aproximado de 1 hora y media más o menos. Para mi trámite fue el pasaporte. read more

This place is horrible, "security guard" is such a jerk, useless. They make you wait a long time even with an appointment, They do not even try to help out their own, some of us take time off of work to complete all this and they do not care to waste your time! read more

Looks professional from the outside , once inside you will see how bad service is. The whole point is to help Mexicans out in getting their paper work like ID , passport ETC. Although it seems like if these workers hate Mexicans and always have an attitude. Why work at a place like this if you really don't want to help out your own race? You won't even feel comfortable asking questions because the workers seem bothered the more questioning there is .it's like they just want an in-n-out interaction . read more

I've seen many bad reviews on this place and honestly the department of service I needed wasn't bad. My appointment was at 11:30 and I was taken care of. The wait time was only 1.5 hours to get my situation handled. Everyone was friendly and well spoken. The only downside was the chairs smelling like number 1. read more

SI PUDIERA NO DAR ESTRELLAS NO LES PUSIERA NI 1 Aquí no te ayudan, te tratan como si fueras un perro. Que creen que no hace calor para que tengan a la gente afuera. Y aparte que tiene uno cita y ni así los atienden. Ay un viejo en la entrada que es bien estupido y te habla feo y sin educación read more

Muy buen trato, fui esta semana y realize mi trámite de pasaporte súper rápido y sin ninguna complicación.

Horrible services, Their employees are not train to do their job I need to get a passport but I lost mine so I went early to file my report with them and they send me somewhere else that I have to paid. While they could file the report there. So either their are clearly not doing there job or committing fraud sending bushiness to another business. The police report is free and yet when I call to make the appointment they told me an authority has to take the report . The Mexican consulate can do it and yet they always fail to do their part. I am sick that they do not not have a good customer service . They don't treat people with respect . We always get their arrogance. read more

Mal servicio al cliente, no importa que llegues con cita igualmente tú espera será de 2 horas o más. El mismo protocologo como si estuviera en MEXICO. read more

It was a better experience than expected. I was scared because I feel like I always get unpleasant customer service, in Mexico and making my appointment over the phone was awful but then I recalled and actually got someone super helpful and nice. Si lo recomiendo tenía miedo en serio porque e tenido mala experiencia en mexico cuando uno tiene que hacer algo, no son amables, cuando hable para programar la cita en el teléfono primero me atendió una señora bien arrogante y mala, luego colgué y hablé de nuevo y me toco un señor amable y me dio toda la información bien. Gracias! El de seguridad, hasta la primera ventanilla, todo fue placentero, también al momento de pagar. Si tuve que esperar en línea pero eso era de esperarse. Y no pude tramitar sólo un documento pero no fue culpa del muchacho, fue porque como tienen a mi condado donde vivo como un lugar donde me toca ir mucho más lejos. Eso si no me gusto pero no es la culpa de los trabajadores. Si tienen estacionamiento, y recomiendo que agendes una cita. Si toman sin cita, pero se espera uno más y también solo cupo limite. Llega temprano. read more

Entiendo que son muchas personas las que tienen que atender, entiendo que trabajen sábados y se agradece ( pero no trabajan de gratis) entiendo que estén cansados, pero si va a trabajar en una dependencia cómo está, siempre deberían estar de buenas, su servicio al cliente es pésimo, contestar el teléfono y atender preguntas de los usuarios, nadie jamás a ni una hora contesta llamadas, no piensan en las personas de la 3 edad que no saben usar una computadora! Y todavía llega uno al lugar y están de malas, no son amables, el único amable que contesto mi saludo fue el policía de la puerta! Los demás sienten que traen al rey de las orejas, que pena que los empleados de estas dependencias siempre se caracterizan por su arrogancia! read more

It doesn't seem reasonable to have an appointment for 9:45am and wait in line 2 hours just to get to the teller window.

We have nothing but good things to say about this consulate! Everyone has been kind, helpful and professional. We were there in August to apply for our permanent resident visas. Yesterday we presented our menaje to move our household items to Mexico and today we picked up the approval certificate. They are patient at explaining the process and efficient. read more

Consulado General De Mexico En Phoenix - Embassy Near Me - Phoenix, Arizona

This place is very disorganized and I dread going in to renew my passport. The last time was 5 years ago. They now require an appointment which I guess is good but when I showed up with my pictures, passport and money they just gave me a bunch of forms and sent me away to come back another day. Sucks. So I suggest: Go to their web site www.sre.gob.mx/phoenix Download the passport form: "Solicitud De Pasaporte Ordinario Mexicano (OP-5)" fill it out in its entirety. Then call the phone number to make the appointment 1-877-639-4835 This will save you a trip and disappointment. Note the requirements for a brand new passport as they are extensive (not covered here). For a renewal as in my case, you need the old passport, pictures and $101 dollars cash only for the six years. Now be prepared to furnish the additional documents as follows: Copies, both sides and show original of AZ Drivers License on ONE page only (B&W ok) Copies, both sides and show original Resident Alien Card on ONE page. Copy of birth certificate (if passport has been expired for some time) and be able to show the original Copies and originals of any Mexican cards (voter card, license, etc) as you feel may be needed depending on your situation NOTE THIS: The instructions on the web site and the flier are wrong: they state that you only need copies in Black and White of pages 1 through 5 of the old passport. This is not true, they need those but they also need a copy of the last page of the old passport so you are better off bringing copies of ALL the pages of the old passport. Here are some points to keep in mind to make your visit less painful: * If your appointment is 8am (first thing in the morning) you do NOT need to stand in line with everyone else. The official told me to stand in line and then later the security guard said they would start screening people with appointments first. This caused a frenzy as people got out of line who had one and those that did not and did not know they needed one got mad and started arguing with security. * Don't bring a jacket I don't care how cold it is as any little thing will set off the metal detector so you will have to take it off and any jewelry, watch, phone, keys, belt, etc. I still set the damn thing off each time I went back (and I had to go back three times as they kept making me get copies of this and copies of that) * As soon as you get in the building go to "information" nowhere in this building does it say that you need to get a number from them, have them inspect your forms and wait for that number to be called even if you have an appointment. When the official asked me how long I wanted the passport for I said "The longer the better so I don't have to come back to this place"...OK I didn't say that but I was thinking it. Enjoy your friendly local consulate. Viva Mexico. read more

This is the only place where you will hate being Mexican. If you like to hear 'NO' then this is the place for you, not only is this place so unorganized they have a terrible attitude with customers. I went into get a Mexican passport, provided my original birth certificate which I had to pay someone in Mexico City to get (as if that is not hard enough). My Arizona ID name did no include a second last name so the first agent denied me unless I brought additional documentation, I came back with naturalization papers, my change of name legal stamped documents and my expired first Mexican passport which has my full Mexican name and still told me because it was a foreign / expired document it could not be accepted. Then I spoke to a supervisor who had a pretentious attitude about the whole thing and was giving a hard time for loosing my Mexican passport back in 2005 - he asked me to find it and he could then help me, a 9 year old lost passport? Oh yeah let me get right on it. He was very insensitive towards the matter as if it wasn't his problem, are these people supposed to help its citizens? I tried a fourth person who told me I could bring my itinerary and claim an emergency, so for the 3RD time in the day I came back with the requested documents and the same supervisor made it a point to tell the agent to tell me no! Overall the biggest problem with these people is that they don't care, they have been pushing the same pencils for years that your problem is not theirs. The place is filled with animosity and is expressed very loudly if you are an American citizen. Not only is this a disappointing experience, is rather sad to think of other Mexican nationals looking for a helping hand get told that there is no hope just because the consulate agent didn't have their coffee the morning. read more

I agree with you. They provide the worst costumer service. The time I was there I had to complained with a "supervisor" because the cashier was very rude and unprofessional. The day I was there they wanted me to go back another they which I refused and told them I was not gonna move until they process my form. I told them "you may act tough and rude to everyone who comes here but not with me." I was able to get what I needed and hope I do not have to go back anytime soon. The passport form and all other forms are no longer available at their website. I just sent them an email to put them back. read more

The service at the Mexican Consulate in Phoenix was excellent. Our process for residente temporal was one hour and 7 minutes to complete for delivery to INM in Mexico. We arrived early with no wait time. Parking was more than adequate and right by the door. Staff was exceptionally efficient and cordial. US Government offices should take a lesson on efficiency from the Mexican Consulate in Phoenix, AZ. read more

The rudest employees I have ever encountered. I had an appointment and was only late 5mins. She wouldn't help when I got there she was screaming to a client that probably took the five minutes of my time. She was very rude and this the lady that works at Banjercito! I would give give zero stars if I could!!!! read more

Consulate will test your patience & you will lose. They explain things very fast & with an attitude & when you question what they're telling you. They get upset! The consulate workers are like D.E.S. workers...very rude & condescending! This place needs organization, on the TV monitors "how to" do things they need from you. That way you don't have to come back over & over again & the consulate workers need to have a change in attitude! read more

Ay, mi Mexico lindo! I totally agree with the previous review I have to go get my passport and I keep postponing the dreadful day read more

I went into banjercito to apply for a car permit to drive into Mexico and the woman attending customers there Jessica B Tamayo was extremely rude and condescending. The way she treats people is terrible I had my first appointment early in the morning with 3 people ahead of me and right away she refused their transactions, she didn't explain why or make sure that when they do return that everything will be in order. To no surprise my transaction was rejected as well because I didn't apply for a migratory form online, understandably I went home and completed it, returned the next day to have my transaction rejected again because my vehicle registration was a paper copy, which I received from the state MVD as valid. She claimed it was not original so she could not sign off on it, mind you I ran my own mvd third party for 7 years so I am knowledgeable on a valid registration. Each time my transaction was rejected Jessica told me to go apply for the permit in a Banjercito in Mexico. I was so enfuriated but succumbed to her ridiculous request, only to return the next day and be attended by another person who was much more personable where all of my documents were accepted. If you go apply for a permit I highly suggest you don't go with Jessica she clearly isn't there to help customers even though she works in customer service, she will just give you the run around to avoid helping anyone out. She is a "vieja amargada" who clearly is miserable at her job. read more

This place is the worst, I was there today, to process my son passport. I process his Mexican citizenship so I pretty much request all information for the passport. So today we get there they give him a clear folder and told him to seat in the chair with number 1, so I seat back where no numbers are. When he was call I went with him, the lady said "this is a personal process an he is an adult, he is 19yrs old", so I step back and went back and seat. When he call me to go to the cashier and paid she give him the passport for 10yrs, we only wanted for 3yrs, I asked him to go back and let her know and she said she already did the process like that, so I got the papers and went to let her know I couldn't affor it, she pretty much ignored us and said I'm with a client. He waited and waited and she just ignored him, so I decided to just paid double then what I was expecting just to get off of there. I guess is a way of ripping people off. When we where waiting my cell phone ring before I'm able to get it off my purse the security guard is over me telling me I can't used my cell phone in there. I saw a couple people using they cell before this (it would be nice if they make a sign so peple know) We wait forever to get the passport. So I hope I don't have to come back again in a long time. read more

We were in today expecting the worse. Went in early, parking easy, directed to a line; immediately shown to the right window where a wonderful lady led us quickly through the process of our Visa change. We were in and out and I cannot say enough great things about this office read more

I went into the Consulate to get a Residency Visa. The staff were great, helpful - and in fact worked hard to save me time and money. The absolute best care and service. I have never been in any government agency that was so great in my life. Muchas Gracias! read more