Please read. I'm really sad about my experience here at Constantly Custom. I got my snug pierced months ago, and as someone who has 7 other piercings (some in areas that have trouble healing) I have never had any issues healing and take good care of my piercings. During my experience Katey struggled with my ear and had a hard time putting the ball on my earring which hurt and I'm sure irritated an already tragic piercing that would end up looking like this. I didn't have the best experience, but I let it go because she was friendly.
A few days ago I asked my normal piercer about suggestions on how to help it heal. My piercer told me I did not have the right anatomy for a snug piercing, which is funny considering I went in for a daith and was convinced last minute to get the snug piercing, to which I nervously agreed and assumed would be okay. My piercer also asked me if I had changed the earring, explaining that the earring I was pierced with (pictured, unchanged) shouldn't have been put in my ear for at least a YEAR after my piercing. She told me she didn't see a future for the piercing and that the longer I waited the worse the scarring would be, and that I could even potentially get CAULIFLOWER EAR. I left feeling defeated and conned, as thought my piercing had no chance from the moment I got it.
I returned to Constantly Custom to talk to the staff. The reasons my ear didn't heal were out of my control, and I felt like with the time and money and energy I put into healing it I deserved a refund. I was told my ear was good for a snug (which apparently it was not), and pierced with a ring I shouldn't have been which a professional can't expect any random walking in to know ahead of time. I was told by Katey that my ear was reacting to a particle (I have had this bubble on my ear since I got it pierced. Since I never had issues healing I assumed it was a common bubble). Katey's explanation was very different from the one I got from my regular piercer. I told her I planed to take it out on my own and that I didn't want the ring replaced like she suggested, I wanted to be refunded since the issues were not my fault and issues from before the needle even went in my ear.
I was talked at by two employees. Their reasoning was that I waited too long to come (however, if I had come any earlier I'm sure they would have told me it was too early and to wait longer). They refused me a refund and then offered to give me another piercing. (1) after my experience why would I want another piercing? and (2) that is almost if not the same as a refund considering I wouldn't be paying for said piercing, which would equally be $60 with tip. It just didn't make sense to me. I feel as thought I was being talked at by two people on one, and we all got very defensive. I was told "I consented and let her pierce me and watched it happen" to which I replied, as a customer and nonprofessional, I literally CANNOT know when someone is putting something in my ear I shouldn't have for a year and if someone is piercing me wrong. I did not even come in requesting said piercing, it was recommended to me.
When I said it wasn't fair and asked what I could do I was told "you could call the police" in a rude way, that felt very "what are you gonna do? call the police?" like there was nothing I could do after feeling cheated and all I had gone through with this disgusting thing on my ear, and all I had spent on getting it to heal properly. I am very attached to my piercings, and so it hurt to know this one was a fail and not on my end.
Even if I had been refunded for the experience and then not for the ring, since it was in my ear (though I offered to immediately have it taken out), even if it had been half of what I paid. I felt like I wasn't taken seriously, and left overwhelmed and nearly in tears. When I originally spoke to my piercer about my earring, she told me "you should probably not go back there again" just by LOOKING at it as a professional. I won't and after my experience returning I wouldn't recommend it to anyone else. read more