Dr. Ngo was very nice along with the front office staff, but there is basically no selection for women's eyewear. There's just two small sections and they were all the same. There's no variety. Plus they won't take outside lenses, so this for me was a one and done. Either offer a selection or let me bring my own frames. Got my prescription and will take it elsewhere. read more

They choose to be listed as a preferred provider through Eyeconic as this is the suggested method the City of Plano's VSP insurance uses, but they do not want to adjust any frame not purchased in their office. I was told to go here to get help with adjusting my frames, but after leaving several unreturned voice mail messages, I stopped in to get some help. The front desk aid was immature and rude and the office manager appeared to have no knowledge of what it meant to be listed as a preferred provider. DO NOT go here if you have the City's VSP insurance. Check the previous reviews. I notice every time they get a 1 start rating there are several 5 star reviews with similar sounding names. I guess the optometrist is aware and complicit with the unprofessional behavior by her staff since these similar reviews have been going on for a while. I will be spreading the word to other city employees. read more

I have been going here for years and love it so much! The doctor and staff are the best

This office has the best staff! The glass frame that I wanted was backordered but they kept on checking with the manufacturer until it was finally sent to them. They kept me informed every step of the way. It's the little things like this that shows that they care. read more

SO glad I found this place. My son broke his glasses at school and is visually impaired. The school sent us a gift certificate to replace his frames as well as a full Eye exam. I'm so glad I picked this office. This doctor gave us more information in one visit than we've been told from other doctors in the past 8 years. The staff was very professional, and the doctor was VERY knowledgeable and made sure we understood certain medical terminology as she was performing the eye exam. She is also great with kids and patient and a great listener! Highly recommend!! read more

The optometrist here is incredible. Very knowledgeable, i had an eye exam & turns out my glasses rx of the last 7 years was too strong. I always suspected that and I went to another optometrist since getting the glasses rx & they didn't catch it but the optometrist at Constant Eye Care did. I literally couldn't be happier with my visit. read more

I didn't know how badly I needed Dr. Julie Ngo in my life until I met her for the first time yesterday. After having an appointment with Dr. Ngo, it made me realize how much of an uncaring, money-hungry idiot my previous optometrist was. Bye Target, I am now a Constant Eye Care patient for life. I am a pretty low maintenance patient - partly because I also work in healthcare and partly because that is just my personality. I'm just a nearsighted gal that wants to see clearly and be able to read boba menus without having to squint. I've always thought my prescriptions were too weak. I've been in the -1.00's since high school (a little over a decade) and finally made it to -2.00 six months ago with my previous optometrist. Yesterday, I was told by Dr. Ngo that my vision was actually -2.50...I have never jumped .5 before (much less in 6 months). It usually takes two years for my vision to go down .5. I came in for a contact fitting as well and Dr. Ngo gave me some -2.50 contact lenses and I have NEVER seen clearer in my life! For the first time, everything was SO clear. My previous optometrist gave me glasses/contacts that let me see JUST enough but never with the clarity I actually wanted/needed. With my old optometrist, whenever I had a "contact fitting" he would give me a pair of Acuvue Oasys 2-week contact lenses, kick me out within a few minutes, and I'd see him again in a year. He basically forced that brand on me - I never got to try monthly pairs or daily pairs. He never followed up with me to see if I liked them or if they worked for me. Appointments with him were quick. With Dr. Ngo, she is letting me try different brands AND I am to come back and let her know which I like and which I dislike so I can appropriately order the right contact lenses. If I don't like any of the lenses she gave me, I can try others. First off, I didn't know you were supposed to come back after trial-ing a pair of lenses. I am exploring new worlds of contact lenses with Dr. Ngo and I am very confident that through her I will finally find the perfect pair of contact lenses for ME! read more

After months of denial about my slowly decreasing eyesight, I finally decided to take advantage of my insurance and go get an eye exam. I was very happy when a provider from my Vision Care package also happened to have a 5-star rating on Yelp! I have to say I was extremely pleased with the prompt and courteous service I received. When I called to make an appointment today, they were actually able to fit me in for an eye exam within a few hours. I went to the office on my lunch break, filled out a little bit of paperwork, and saw the optometrist very shortly thereafter. The Dr. explained every step of what she was doing and got my diagnosis relatively quickly. (OMG it felt sooooo good to be able to see CLEAR AGAIN! lol) I sat with one of the girls from the front office who helped me pick out some frames for my brand new glasses ! They have an amazing selection of frames to choose from - from bargain ones all the way up to designer styles! She also explained very thoroughly what my different options were for frames and lenses based on what my insurance would cover. Altogether in about an hour I was seen and all set with my new glasses ordered! I chose a cute "Coach" frame! Cant wait for them to come in! The Dr. And staff were very pleasant and made me feel welcome and at ease. Will definitely continue my eye check ups here! read more

The second glasses I got for my older daughter were cleaned and well kept so thank you for that.

Love this office! Have been coming here for about 4 years! Will forever come here!! Staff is always friendly and doctor is amazing!

My family and I will no longer do business with Constant Eye Care after my visit today. Even though I originally paid for the anti-scratch coating on my glasses they had scratched within a few weeks and I had been living with it for months. Luckily my insurance paid for new lenses to be made and I showed up today to have them installed. There were no customers in the store and it only took a few minutes but as soon as I put them on they fell off my face because they were way too loose. I showed the gentleman that the frame/left arm was obviously bent outward and he took them back to work on them. Most places actually have you try them on so they can see the problem and then address it but no big deal I thought. They brought them out again and they were only slightly better and still not wearable and implied that they couldn't have caused the problem because they didn't put any stress on the frames. I told them they were fine when I walked in the door but just give me both sets and I would take them somewhere else and have them fixed. The young lady at the counter then suggested I buy some kind of aftermarket product to fix the problem that they had caused and now refused to fix. I did not appreciate her tone and insinuation that my glasses were already broken and said, "Why are you being so rude? My family and I can look for a new optometrist if you'd prefer". So I left and will give our four eyeglass accounts to someone who appreciates the business instead. read more

Came here as a walk in on Saturday for eye exams for husband and I. Really loved that they open on saturdays as it's hard to find! Eyeglass selection is small but they had solid choices. I loved the varying price points. They carry Prada but I wish they carried more brand names. You can find something under $100 and over $400. My husband (who rarely can find glasses he loves) found 3! He ended up spending close to $500 but we added extras like the eye glass shading etc. I couldn't find the glasses I was looking for but was told when I do to call them and they can try to see if they can get through their sales representative. The staff was very efficient and super friendly. We laughed our whole time there. Dr Ngo is very personable and professional! We really enjoyed all their companies. We would definitely come here again! read more

I came in today on a last minute appointment after folks at work told me my eyes were unusually red (and they felt strained, burning, etc). In a pure panic, I called the office and they were able to squeeze me in for an emergency appointment within the same afternoon. I met with Dr. Ngo, who has such great bedside manner. She was very reassuring while she looked at my eyes and eyelids. I tend to ask tons of questions for understanding (and to calm my nerves), and she was very patient in answering everything. Turns out I had a blocked oil gland that was causing dry eyes and irritation. Dr. Ngo explained how to treat it, and gave me some eyesdrops to ease it in the meantime. I'm so, so relieved and grateful that Constant was able to see me last minute and took the time to explain the situation, prevention, and treatment to a level that even I, a self proclaimed hypochondriac, can feel comfy about. Yay, kudos to this office!! read more

Dr Julie Ngo is great! She went above and beyond to help me get the specific contacts that I needed. I would highly recommend her care.

Constant Eye Care is a great place to get your eye exam, prescription lenses, and contact lenses. I have gotten all 3 at this location, and all their services have been top notch. Glasses and contacts have always arrived on-time, and communication has always been excellent. Her methods seem more modern and up-to-date, as well. Most importantly, Dr. Ngo takes time to understand the patient. When I first came to her practice, she thought my glasses were over-prescribed from my previous eye care professional. She listened to my history and my concerns. She explained what she thought was best for me and suggested that I try out a slightly less strong prescription to see if I liked it. After a week, I felt less strain on my eyes after pro-longed computer usage at work. I feel that her prescription was keen and spot-on. I highly recommend Dr. Ngo and Constant Eye Care! read more

I have no complaints about the eye exam, but afterwards they refused to give me the "PD" with my eye RX. I cannot order any cheap glasses online without the "PD"! Every other eye doctor I've ever used, will begrudgingly give it to me when asked, but they said it's their policy to NOT give it out! That way, you can't get a second pair except from them. read more

The staff is always super friendly and helpful. She makes you feel so comfortable. They are very patient even when it comes to my 5 year old. As for my husband she always ask how is he with his eye drops she seems so concerned about her patients. They really took the time out with my son a first time contact wearer. read more

So this is a long review for an optometrist, but I was soooo pleased with my experience. I got LASIK a couple years ago and haven't been to the dr in awhile. The place is in an old shopping center that's about to be remodeled for a new Hmart center, so you know it's gonna get super busy soon!! Excited that I don't have to go all the way to Carrollton anymore. The staff was super friendly and greeted you as soon as you walked in. It was the grand opening week and her family was there to support her. Really great seeing that instead of the corporate places where you feel like just another number. They made you feel comfortable as soon as you walked in. I think people are under the misconception that you want an eye dr with decades of experience, but it's not true! You want a dr that is up to date with the latest technology and knows her stuff. Dr. Ngo graduated recently and it's good knowing all the knowledge is fresh. She really knew her stuff. She was so thorough and made me feel so comfortable. She's def gonna be my eye dr from now on. read more

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Nice, clean place. Dr. Julie Ngo is also a very nice and patient with my boys. This is my 3rd year going to this place, and I have no complaint other than the staff in the front. Last year, a hispanic front staff was not very nice, and I was hesitant to go back this year. I wanted to give it a try again, since Dr Ngo got my boys in, last minute appointment the day before. But again, very disappointed with the staff in the front, not only they are different every year, the new hispanic girl purposely gave me the expired prescription when I asked for it. Why do I even have to ask for the prescription, when I paid for the eye exam? She only gave me the last year's eye glasses prescription, which it will expire in one month, and I am guessing, to her (front staff), this is not a common sense, that newest prescription is not released to patients after the exam, if the prescription from last year has not yet expired. She also refused to release the contact lens prescription after I asked numerous times. I will not be going back there ever again, and deal with these rude front staff members. I guess I have to be more nasty with them and speak with the doctor directly to get my boys' eye glasses and contact lens prescriptions. I do NOT recommend this place at all! Boooo read more

Dr. Ngo is very caring, knowledgeable, and always helpful. She always lets me try out different brands/types of contacts (I'm very picky and she's very patient). She was also able to see me in the past for an emergency appointment with almost no wait and immediately felt better once leaving her office. She's a great doctor and will definitely take care of your needs! I do not hesitate to refer friends/family to her! read more

Made a last minute appointment to get an eye exam for my grandma, and I'm glad I did. The staff here were perfect (no, seriously) at being prompt, friendly, and professional (without being overly serious). Awesome experience! I highly recommend them. read more

Dr. Julie Ngo is amazing! I've been going to her ever since she opened. She is very nice and attentive to your needs. She makes sure you are taken care of! I highly recommend her for your eye exams. read more

If you are looking for competence and patient care, do not come here. I recently switched companies and the optometrist office that I had gone to for years did not accept my new vision insurance. I chose this place because it was close to work. I got a regular eye exam but was also seeking treatment for overactive watery eyes. Dr. Ngo prescribed some steroid eye drops and then asvised she would check in 2 weeks to see if she needed to refer me to an ophthalmologist. I waited 2 1/2 weeks and when Dr. Ngo never called to follow up, I called the ophthalmologist myself and scheduled an appointment. During this waiting period, I also ordered my contact lenses which I was told would be in in a week. 2-3 weeks later I call to check and was told my lenses hadn't arrived and that they would need to call Davis Vision to check. It was another 2 weeks before I was called and told my contacts were in. I don't believe they were ordered in the first place. Fast forward to today, I go in to pick up my contacts. Give the girl at the counter my first and last name (Anderson) and the girl asks if it could be under "Jones"...what the hell? Someone can't copy my name correctly from my chart? These are not the brightest, most competent people at this place! read more

1st time there... will be back again. Dr. NGO made sure that I was satisfied with my prescription. She made sure that everything was clear. She won my son over with stickers. :) Her office was very clean. Her staff were friendly and made sure that everything went well. From beginning to end... a great experience. The styles of glasses that she had were all stylish and they didn't give me the 'stink eye' for trying them like other places do. Definitely will be back. read more

I've recently come back to Constant Eye Care for my annual eye exam. Dr. Ngo and her staff consistently provide professional service. They're always friendly and greet each patient with a smile. I have tired eyes symptom so Dr. Ngo offers different types of contact lenses for me to try out and find the most comfortable one before ordering. She follows up with me to see if any of the contact lenses help with my tired eyes issue. I've recommended many of my friends & family members to visit Constant Eye Care and will continue to do so. read more

I have been going to Dr. Ngo for years and she is great! I have seen many others and she is the best. She is friendly and her staff were helpful. I highly recommend going here! read more

I've been going to Dr. Ngo for many years now and I trust her to provide me with the best care. She's knowledgeable and very gentle. She and her staff are always nice to us when we visit. We never have to wait at all and always have a pleasant experience there. The office is beautiful and ordering is easy. I always order my contacts there and get them quickly. I would recommend her to anyone. read more

This place is very accommodating. Very polite , friendly and curtious. Dr. Lily and staff made our first experience comfortable and helped my daughter ouck out frames too! We will ne back with the rest of the family! read more

Dr Ngo and the staff of Constant Eye Care were fantastic with my kids. We drove a distance to see Dr Julie Ngo, we decided to go after the wonderful reviews that we read and how well she works with kids. She did not disappoint. Usually there's an extra cost for dilation but it's included in the exam at no extra cost! Dr Julie Ngo explained the importance to me about how it not only gives the best prescription for my kids, but also a comprehensive eye exam. She was sweet to my boys who were apprehensive with the eye drops, but she put them at ease. She is an eye doctor that truly cares for the patients, and does what's best for them! I am so happy with the care she provided us and we will be seeing her for many years! I have also scheduled my husband an appointment to see her. She is our new family optometrist. Welcome to the family Dr. Julie Ngo! read more

I went to see Dr. Julie Ngo for an annual eye exam. It was a wonderful experience. The two ladies at the front desk were courteous. My appointment was on time. Dr. Julie Ngo took her time to explain things to me as well as to answer my questions. I would recommend her to anyone that is looking for an eye doctor. read more

Duy is amazing! He is really good. What a great memory and helpful staff. He is a true asset to Constant Eye Care :)

Great experience! Dr. NGO and the staff are very friendly and knowledgeable. I would recommend this place to my family and friends.

"I have been there 2 times with my son and daughter for Vision check. Each time, I've received excellent, professional care delivered with kindness from Dr. Ngo. Thankfully! I highly recommend this care center." read more

Dr Julie Ngo saw my 6 year old. She threatened to send her to the hospital because I chose not to have her eyes dilated. My child has a fear of optometrist and started crying when dilation was mentioned but instead of reassuring my 6 year old Dr Ngo told my daughter "I'll just send you to the hospital so they can dilate your eyes and they are much meaner than I am. That's where we send kids who can't behave". My child was sitting in my lap behaving fine. She was quite and minding well. So because I refused to have her eyes dilated Dr Ngo refused to do her eye exam. I thought having your eyes dilated was always an option not a requirement. In my opinion Julie Ngo is a bully towards children. She did not stop bashing my child while examing my older one. read more

I've been to this office a few times and have always had a pleasant experience. The staff are friendly and very helpful. Never had any problems and would suggest this to anybody in need of an eye exam or new glasses. read more

My all time favorite doctor! Dr. Julie Ngo and her staff are very friendly, knowledgeable, and accommodating. The office staff is so friendly and it's very easy to get worked in to see the doc. They really deserve a 6 star rating. Very impressed with my last 3 visits there. I am a nurse so I understand what goes on behind the scenes and these ladies are all top notch! Excellent customer service to boot! read more

I recently switched to Constant Eye Care because I needed last minute appointments for myself as well as my family. Her staff was very accommodating with our different schedules and tried to find a time when we could all come in together! Dr. Ngo is super sweet and was very thorough with the eye exam. She even helped my mom pick out new frames. They have a really nice selection of frames ranging from budget friendly ones to designer ones! read more

Office space was very clean and relaxing feeling. There was only about 5 mins of waiting till I was called in. Dr Ngo was friendly/professional and so was the front staff. The front desk staff helped my pick out the cutest pair of prescription glasses. (And trust me.. I'm extremely picky!) Overall, my experience was great. read more