I've been a customer since 2017. Great customer service when I call for assistance. The internet…read moreservice I receive north of Litchfield, IL is stable and dependable. (Far better service than others in other smaller towns.)

I've had a total of 5 internet providers over the last 21 years. And I've had 2 satellite dish, and…read more8 cable TV providers over the last 31 years. NewWave Communications is, by far, the worst provider, of both services, I've had to date. I switched 2 years ago for the low price and the convenience of one provider for both services. My mistake...going back to previous providers ASAP.

BUYER/CONSUMER BEWARE: I had Royell Communications for years. Getting rid of them was a wise…read moredecision. For one thing, they were very over priced compared to Sparklight Communications, and their upload/download speeds were unacceptably LOW compared to Sparklight (or AT&T...if you have any sense, get AT&T). Their technicians were sloppy and did poor work. They did not clean up any of their mess. They just left if for us to pick up. That's totally unprofessional, and we felt it was homophobic. They treated us like second-class customers. The office manage was an officious B****. She was rude, unprofessional, homophobic, unhelpful, and when she gets tired of helping, she just won't talk to you anymore. LOUSY CUSTOMER SERVICE! She also would not cancel our account, and we had the written-notice run around (we live 2 doors down....you really want me to run a note over to the officious B****? I don't think so. We had problems with a very rude installer who came over to replace something on our internet hook-up. We had spent a lot of money have a nice, ACCESSABLE, locked enclosure placed around our hook-ups at the bottom due to vandalism and harassment. This jerk actually REFUSED to work on it at all; CLAIMED that their polices or "the law" said that they did have to touch anything until I went out with a hammer and disassbmeld the entire enclosure. It was just more homophobic harassment from Royell. The wonder owner, Joe Royer, he's such a good little Southern Baptist and Christian....everyting except that, "love thy neighbor," commandment that he doesn't obey. Here's my example and proof of what kind of person he is: My spouse and I are senior citizens and are disabled. We had to purchase a new air conditioner from Best Buy. They put it in the back of our car. The next day we had to get to Saint Louis for a medical situation. It was early in the morning, and the Royell guys were all just sitting out on their back porch, having coffee and smoking their cigarettes and talking. My spouse walked over and asked two of their young, strong 30-someting-year-old men if they could PLEASE just assist us with taking this new air conditioner out of the back of our car and just put in on the back porch. PLEASE. We don't want our car smash, broken into, and robbed with a brand new AC unit in the back while we were in Saint Louis. I think most people get that. Joe's employees did. So two of them started to come over to just get it out. lol....we did NOT ask them for installation services! So what did good-Christian, Joe Royer (oh, we even used to go to church together at First Christian Church in Virden.). He called his two guys back and told them to come back immediately and they were NOT to help a couple of disabled senior citizens from potentially being robbed and their car broken into. That's his brand of faith; Christianity; and what it means to be even a decent NEIGHBOR or decent corporate citizen. I find him to be more of a homophobe and bad neighbor than I do any kind of God-fearing anything. And as far as the 5-star reviewer, if she could really get that many devices running on Royell anything in 2016, I'd like to know what sweetheart deal she got. We had them then. That wasn't possible. lol...not unless her devices were made in the 1980's! If she has their phone service, I wonder if that perhaps come with a box attached to the wall with a crank on the box. The idea that you could pay for Royell's slowest speed available and do all of that is, well, let's just say, "non-sense." I had their service. I don't believe a word of that review. Not based on years of knowledge and experience with this so-called, "company." Gosh...I wonder if she may have been an employee?

I have been a customer of Royell for quite some time now as when you live in Auburn there aren't…read moremany internet choices. The technicians are great, came to my house and hooked everything up and explained everything. The internet service itself is pretty slow compared to other carriers I have had and when I tried to cancel my service by phone they wouldn't do it. They require written notice and I explained to them in my email that I didn't think that was good customer service on their part and they still debited my account for another month when I had requested to terminate my service. Don't waste your time on them..

Great local company that provides the fastest and most reliable internet in the area! Highly…read morerecommend!

This shit sucks. $100 a month for 3 Mbps down (occasionally) and .30 Mbps up? (That's also bundled…read morewith phone and tv) Worst internet experience ever. And just a basic 3 Mbps plan is $49.95 /month. Where AT&T offers a 50 Mbps plan for only &40.00 /month. Don't go with Madison, you're better off moving out of the area and getting better services somewhere else instead of being fucked in the ass by these overpriced shits.

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.