I've been a customer since 2017. Great customer service when I call for assistance. The internet…read moreservice I receive north of Litchfield, IL is stable and dependable. (Far better service than others in other smaller towns.)

I've had a total of 5 internet providers over the last 21 years. And I've had 2 satellite dish, and…read more8 cable TV providers over the last 31 years. NewWave Communications is, by far, the worst provider, of both services, I've had to date. I switched 2 years ago for the low price and the convenience of one provider for both services. My mistake...going back to previous providers ASAP.

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send…read moretext or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke.

In an economy where people are having to make choices to keep the lights on or feed their families,…read moreAT&T could have done the right thing but chose to rip off a long-term customer instead. I was an AT&T customer for many years for both internet, phone, and mobile WiFi . I switched to Google Fiber the minute it became available in my area because of constant billing creep but I kept my mobile WiFi "brick" for secure internet when traveling. This billed automatically to a credit card with autopay that ensured the bill was paid on time every single month. Unused data GBs don't roll over from month to month and I haven't used the Brick in a year but just noticed that the billing increased from $82 to $107/mo - several months ago without notice. I called AT&T to cancel and asked for a refund of last months charges (they can see that I haven't used it AT ALL in a year) but they refused to refund me a cent of the charges after I spent 2 hours on hold shuffled to 3 different people - thanks for wasting not only my money but my time. Don't use AT&T (unless you have a bunch of money to burn)!

I am a tough critic and I love i3 Broadband. I have had 2 issues since jumping the scandalous…read moreMediacom ship. March 28, 2022 an idiot in St Charles MO failed to call Dig Alert/JULIE and severed an i3 cable. The repair was timely. Recently Hulu tv failed to recognize the IP address. Each time I called i3 I spoke to an intelligent, English speaking person who provided honest answers and an explanation for the issue. Not only did i3 have an answer but they also told me why or where the problem lies and how to fix it or that they are working on the outage with an honest, realistic estimated restoration time. Nothing is perfect. I have respect and loyalty for any company that has an answer with an explanation. I can always roll with honesty no matter how ugly the truth may be. Kudos to i3 Broadband. Honesty, accountability, and transparency are long lost character traits. I applaud i3 Broadband for their integrity and honesty.

Yes, it is noticeably faster than Xfinity. Price is a little better…read more Best insider secret? The i3 techs set your network name to your actual NAME. Then they assign the network password to your phone number. Yep. They use whatever phone number you used when you requested service. Oh. My. Gawd. All you need is anyone's last name (that's the network) and their phone number (that's the password) and you have full access to everything a user has passworded access to. They apparently are unaware of the vast number of users working from home. Just think how much data out there is at risk because of i3. Know someone who works from home? Know their phone number? Wheeeeeee. Mebbe their techs need to learn a little bit about network security. Ya think?? They are they're at a HUGE risk of being sued. Before I even accessed the network, from my computer, I renamed the network and changed the password. There is no way I would ever log onto a network that uses my lastname and my phone number as access. It seems confusing to change your password, but it isn't. You can either call i3 and ask them to change it or you can do it yourself using a smartphone app HomePass. I'm a little skeptical about HomePass. Described as "HomeKit allows users to get rid of an old notebook and store codes right on an iPhone or iPad." LAST thing I want to do. EVERYTHING I have access to was hacked a few months ago, by using passwords I had saved on my devices. So....I spent 2 days trying to get my printer back on my network. (I'm not a fool. I am staying connected to the Xinifity network, until I test everything out. That included my printer. Whew!) Tech Support? Hmmmm.... I actually asked the tech if she was asleep. Seriously, she literally sounded like I woke her up. My goal was to print via my new i3 network. If I couldn't print and scan, I literally would cancel i3 and keep my Xfinity account. And, ironically, I am printing out forms to WRITE DOWN my passwords now, after discovering how easy it was for them to be hacked--even ones that passed the "Strong" test. Last thing I want to do is have my passwords in the ethers. So. I wanted to print out my password forms so I can write passwords down by hand, and make a note when I change them. Seriously, I thought I had wicked good protection in place. I did not. So...Tech actually asked me if I "have" the manual to my Canon printer. Duh. It's online. How does a tech not know that? Or maybe she just doesn't scan or print? And, of course, I had been reading it. Meticulously following directions. Printer just wasn't being recognized by the new network. Tech wasn't much help. By the time I finally got it to connect (without help from her), she said she might have a way of connecting it to the network from her end. Really? It's passworded. How was she going to do that? Oh, yeah. She probably assumed the network is my lastname and the password was still my phone number... I still don't know why my printer wasn't being recognized by the network. But, now it is. So far so good. We will see how the rest of my first 30 days goes.... Who do I see about getting all that time bacK??

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

Very good if you like sports,but has the worst recording setup I have ever seen. If you choose to…read morerecord original series only on a certain TV station, it records on other TV stations and loads the library. You have to go in and delete the other recording on different tv stations. It also at times repeats when you choose original only.

Stay away from DirecTV. Their customer service will disappoint you. You may spend a log time on…read morehold. Then get cut off during a call transfer.

I highly recommend that you order your TV & internet options directly from Frey! Their tech people…read moreknow what they're doing and are always on time and friendly.

I was referred to Sat-Com by my Home Owner's Association management. This was my first time using…read moresatellite services. The installation was very professional; they had to run some new lines through my garage, but everything they ran was tied up and tucked away neatly. I had the Genie DVR installed, and Dan (owner) sat down with my wife for about 10 minutes explaining all of the features of the remote, DVR service, and DirecTV offerings. All-in-all, it was the best installation experience I've had from any provider. The DirecTV service itself is working great right now as well.