I am a tough critic and I love i3 Broadband. I have had 2 issues since jumping the scandalous Mediacom ship. March 28, 2022 an idiot in St Charles MO failed to call Dig Alert/JULIE and severed an i3 cable. The repair was timely. Recently Hulu tv failed to recognize the IP address. Each time I called i3 I spoke to an intelligent, English speaking person who provided honest answers and an explanation for the issue. Not only did i3 have an answer but they also told me why or where the problem lies and how to fix it or that they are working on the outage with an honest, realistic estimated restoration time. Nothing is perfect. I have respect and loyalty for any company that has an answer with an explanation. I can always roll with honesty no matter how ugly the truth may be. Kudos to i3 Broadband. Honesty, accountability, and transparency are long lost character traits. I applaud i3 Broadband for their integrity and honesty. read more

Yes, it is noticeably faster than Xfinity. Price is a little better. Best insider secret? The i3 techs set your network name to your actual NAME. Then they assign the network password to your phone number. Yep. They use whatever phone number you used when you requested service. Oh. My. Gawd. All you need is anyone's last name (that's the network) and their phone number (that's the password) and you have full access to everything a user has passworded access to. They apparently are unaware of the vast number of users working from home. Just think how much data out there is at risk because of i3. Know someone who works from home? Know their phone number? Wheeeeeee. Mebbe their techs need to learn a little bit about network security. Ya think?? They are they're at a HUGE risk of being sued. Before I even accessed the network, from my computer, I renamed the network and changed the password. There is no way I would ever log onto a network that uses my lastname and my phone number as access. It seems confusing to change your password, but it isn't. You can either call i3 and ask them to change it or you can do it yourself using a smartphone app HomePass. I'm a little skeptical about HomePass. Described as "HomeKit allows users to get rid of an old notebook and store codes right on an iPhone or iPad." LAST thing I want to do. EVERYTHING I have access to was hacked a few months ago, by using passwords I had saved on my devices. So....I spent 2 days trying to get my printer back on my network. (I'm not a fool. I am staying connected to the Xinifity network, until I test everything out. That included my printer. Whew!) Tech Support? Hmmmm.... I actually asked the tech if she was asleep. Seriously, she literally sounded like I woke her up. My goal was to print via my new i3 network. If I couldn't print and scan, I literally would cancel i3 and keep my Xfinity account. And, ironically, I am printing out forms to WRITE DOWN my passwords now, after discovering how easy it was for them to be hacked--even ones that passed the "Strong" test. Last thing I want to do is have my passwords in the ethers. So. I wanted to print out my password forms so I can write passwords down by hand, and make a note when I change them. Seriously, I thought I had wicked good protection in place. I did not. So...Tech actually asked me if I "have" the manual to my Canon printer. Duh. It's online. How does a tech not know that? Or maybe she just doesn't scan or print? And, of course, I had been reading it. Meticulously following directions. Printer just wasn't being recognized by the new network. Tech wasn't much help. By the time I finally got it to connect (without help from her), she said she might have a way of connecting it to the network from her end. Really? It's passworded. How was she going to do that? Oh, yeah. She probably assumed the network is my lastname and the password was still my phone number... I still don't know why my printer wasn't being recognized by the network. But, now it is. So far so good. We will see how the rest of my first 30 days goes.... Who do I see about getting all that time bacK?? read more

Terrible service. Have already started raising rates and are constantly shutting down for maintenance. Would not recommend.

Very expensive gigabit fiber, and frequent disconnects especially after midnight. The internet frequently cuts out for a couple of minutes and then reconnects for a couple of minutes, and then cuts out again (rinse and repeat). This happens every few weeks. read more