I bought a Groupon for microblading in December and was excited to finally get this procedure done. I called and left a message to make an appointment. I never received a call back and I really didn't think much because it was the holidays. In the beginning of January, I called again and left a second voicemail requesting an appointment. I finally received a call back and the technician gave me a date and time for the procedure. She never though took down my name or contact information. I never received an appointment reminder from the business. The day of my appointment, it was storming, but I still managed to arrive on time to this appointment. I went into the establishment, and one of the technicians said that my technician wasn't there yet that she was running late. That's all she said, so I decided to sit and wait. Five minutes later another woman came in and she asked if I had an appointment. I said, yes, I'm here for microblading. She then went and talked to the other employee and I could hear them discuss how my technician wasn't coming in. After five minutes of hearing them talk, one of them came out and told me that my technician was not coming in because one of her family members was in an accident. She also said that my technician was trying to get a hold of me, but couldn't find my number. I told the employee that she probably couldn't find it because she never took down my name or contact information. This employee kept on saying.... I know this is so unprofessional. Then she said you can call your technician because she wants to talk to you. I said, I don't have her number. So she gave her contact number and said she was sorry. I left without saying a word because I was very upset and to make matters worse it was raining harder. I decided not to call the technician because if she is this unprofessional with her clients, I can't imagine how her actual procedures might turn out. I can't trust a business that doesn't follow basic business etiquette. read more
