Damaged my Property. Poor work men ship in the installation process…read more I found after cleaning up after them team of trainees finished my flooring.. Too many things to list. THIS A FOLLOW UP TO THE INSTALL. I will be reporting them to the M H I C of MD.

Ed was a great help for picking out and installing our carpet. Great job done right at a…read morecompetitive price. Would definitely use again!

James and his team worked with us to identify the color and type of stain we would need to paint…read moreour wooden shutters and wooden wraparound porch - they were kind, fast, and thorough - very happy with the results!

James went above and beyond to do quality work in our newly purchased old home in Baltimore. His…read moreteam of painters were experts, these old houses can be challenging. James went above and beyond to remedy an ancient iron gate that was falling off its hinges, and came up with a solution to avoid having to get an iron welder. He also took care to figure out how to add a kid/dog gate in our outside narrow space. He truly commits to craft. He and his team are great communicators, thoughtful, and skilled, and fair pricing. I can't recommend enough!

We just completed a major renovation on a home we recently purchased and we worked with ProSource…read moreto supply the materials and do the kitchen design. The owner, Andy Miller, is great to work with. Their showroom has a very well curated selection of materials, we were able to select everything, except countertops, from ProSource. They were on top of the deliveries, had great options for us, and Emily Fujii designed what is the nicest kitchen we have ever had (and we are old!).

I had the best experience dealing with ProSource of Columbia!…read more I've been looking for this particular tile for weeks now to remodel my master bathroom. It had to be the same one, nothing similar. I've called around a million and one companies looking for it to no avail. Either that or they would have to ship it to me, and shipping cost more than the damn tile. I came across ProSource on Yelp and spoke with Jensen Weh who was a huge help from beginning to end. While ProSource didn't physically have this tile, Jensen ordered the time for me from his distributor and I was able to pick it up. All in the same week! Would definitely re-use this company and recommend.

VKB completed a complete remodel of 3 of our bathrooms including the master bathroom. Overall, the…read morequality, workmanship, and attention to details were highly evident throughout the entire project. The project manager, Jason, was on site every 2-3 days to ensure the work was proceeding as discussed. He was easily reachable by phone during the entire project. VKB was able to place 2 teams on site which allowed the work to be completed in 4.5 weeks instead of 6-7 weeks which would have been normal. The team lead on site, Walter, was easy to talk to and was very knowledgeable on all aspects of the project (demolition, prep, electrical, plumbing, fixtures, paint, etc.). He has an excellent team of workers that rotated across the various tasks in each bathroom. My wife and I were very pleased at the finished results. Everything came together very nicely. We would highly recommend VKB for your bathroom remodeling. With that said, I offer a few suggestions for potential clients to consider. Customers should make sure they know exactly what they want to do. While change orders can be made after the project is started, it costs more than if the project scope was defined from the beginning. Also, I recommend looking at www.build.com to pre-select the fixtures that are needed prior to scheduling the meeting with the designer. Trying to select all the fixtures for the bathroom within 60-90 minutes in the showroom can be challenging.

My experience with this contractor has been extremely frustrating and disappointing…read more We hired this company expecting professional renovation work. Instead, we have been left with numerous workmanship and installation problems, several of which go well beyond cosmetic imperfections. The microwave ventilation was not properly sealed to the exterior, leaving an opening through which birds and other vermin could enter the home. The bathroom vent was also improperly sealed, allowing water intrusion that damaged the ceiling. We also experienced electrical problems--the stove and microwave cannot operate at the same time, and a kitchen outlet identified during our review was not GFCI. Even more concerning, the garbage disposal/plumbing installation resulted in wastewater and sewage spilling into the basement. The finishing work was also poor. Walls were not properly prepared before painting, areas behind the refrigerator and stove were left unfinished, and drywall/plaster work around a vent was done poorly enough that the vent separated from the wall. The painting itself will need professional correction. We also had concerns about the cleanliness of the work site and certain work practices. Most frustrating is that we raised concerns throughout the project, yet the issues remained unresolved. We have photographs documenting these conditions and have now formally requested that the contractor correct the outstanding deficiencies. I do not recommend this company.

Staff extremely helpful and checked with colleagues to ensure everything was good. Very…read moreprofessional!

I have reached out to BEST TILE for five of my homes which were located in Florida, New York (2),…read moreVirginia and Maryland. I am thrilled with the selections and the quality which keeps me coming back. The staff is always excellent and the inventory is updated to match the popular color themes. My guests continuously comment on the appearance of the Best Tile galore. Look no further, you will be pleased with the staff, the selections and the enhancement that Best Tile does to your home.

great customer service very welcoming . Gigi was extremely helpful and professional , would…read morerecommend this show room.

I recently had my bathrooms fully gutted for renovation and after an extensive search I was able to…read moresource just the right tiles for my budget and aesthetic sweet spot from The Tile Shop in Columbia, MD, ...who knew??? Throughout the nail biting process was my personal concierge Sal, who expertly navigated my way throughout a sea of choices and nerve racking considerations with the competence, patience, and follow through I rarely find in today's retail environment. Sal ensured my tiles were in sync with my contractor's timeline and my personal specifications as if it was his own project and always greeted me with a cheerful disposition and "white glove service", no matter how many times I visited "the salon" - this is why I jokingly call him, "my concierge". And not only that, every time I was in his shop, I witnessed he consistently gave a great level of care to all the clientele that entered or he personally serviced. Derrick, Mark, and the lead warehouse manager were also wonderful to work with and each of them, in their own way, made my experience a great one and the outcome is two beautiful bathrooms me and my guest will enjoy for years to come! Kudos to Sal and his team at The Tile Shop in Columbia, MD for all your help! If your in the process of renovating or refreshing your space, consider paying Sal and company a visit! With a nice selection of styles and service at competitive prices, what you didn't know you were looking for just might be in your backyard!

We had a fantastic experience with Tile Center. We needed to redo our floors not for fun but for…read moreflood repair, so we weren't exactly going into all this in great spirits! From the start, Tile Center made this piece of our process easy and pleasant, and we love the outcome. As project manager, Joe was incredibly helpful and easy to communicate with. He came to our house very quickly after our initial outreach, returned later with grout samples, and walked us through options at the showroom. He always responded quickly to emails and texts. He helped us navigate tile shortages and advised us when we needed to order from a third party. Thomas, the installer, was also fantastic. His work is beautiful, and on top of that, he was just incredibly lovely to be around. He not only tolerated, but was awesomely kind to, our very loud and unhelpful dog! He also went above and beyond dealing with various issues that arose. James, who came on one of the days, was also great. On top of everything else, we really appreciated how both Joe and Thomas worked things out so that we could live in the house throughout the installation. That was really helpful as far as both hassle and the potential extra cost of lodging. We got porcelain wood-look tiles, and we really like the outcome (see picture). 100% recommend.

I received wonderful service, thanks to Franklin. I now have the bathroom of my dreamsread more

Junior is an absolute godsend. All the faucet parts in my shower stall needed to be replaced. The…read moreplumber had to remove the tiles surrounding the old fixtures in order to put in the new pipe fittings. However, he couldn't put in the new faucet parts until new tiles were put in, which he didn't have the expertise to do. I had to find a good tile person ASAP. Thankfully, my search led me to Junior. He responded quickly and was at my house just a few days after I reached out to him. His skills and meticulous attention to detail are outstanding. On the day of the appointment, he arrived just after 9:00 a.m. and worked on the new tiles until late afternoon--literally all day. At one point he had to go out and buy more tiles, which he didn't charge me for. He returned early the next morning to put in caulking around the new tiles, which took him an additional four hours. I'm so grateful for Junior's thoroughness. As the attached photo shows, the new tiles look fabulous--absolute perfection! If you need anything done inside or outside your house, Junior Gonzalez is the one to call. Highly recommended!

Professional; Good work; Satisfied with service provided; Prompt xxxxxxxxxxxxxxxxxxxxxread more

I never gave a time or date for the project but the reply was that they are "booked for this time"…read more Honestly they were better off not responding at all. They did come back to apologize for their quick response (dismissal) but by then I had went with a different company. EDIT: Thanks for the clarification from the business manager. This review was written months ago as soon as it happened and has been sitting in my drafts. Regardless I still don't appreciate the response.

After a leak caused significant damage to our kitchen and floors, we worked with Ruach on the…read morerestoration. Jed was very knowledgeable and helpful about the insurance claim, and stood by as we went through multiple rounds of estimates to get the appropriate funds from our provider. Once the work began, everything was as promised, and on or ahead of schedule. Highly professional and reliable. Would recommend to any friend or family member.

Competitive prices , will match other dealers ! Delivery good, but service department is horrible…read moreat best

I wish I could give this business a zero star review. After the initial smiles and glad handing…read morefrom the sales staff, our service went off a cliff. Within one year of spending nearly $8,000 on new kitchen appliances, our range hood made a noise like someone sawing through logs and the oven\microwave unit completely died. In the interest of brevity, I will just address the oven unit. We filed a claim through warranty and from beginning to end it took FOUR MONTHS to solve the problem. Bray and Scarff kept sending out the same technician who would get on an iPad and look up the manual and decide he was missing parts. This happened multiple times until my husband used AI and printed out EXACTLY what was wrong and showed it to the technician. He ignored him and it took two more visits and a call to corporate to finally get it fixed. Now, about 14 months later we are having THE SAME EXACT ISSUE with the appliance. I called today and was told that after a year the Bray and Scarff warranty company deletes ALL previous service issues after a year, so we are starting from scratch. And the "corporate" woman who assured us that should we EVER have a problem again with the appliance to contact her directly told us today that the warranty "changed their policy" and she can't help us (Hollie Sweeney, sorry, we saved ALL the emails). I don't know how this story is going to end but I can guess. Do not purchase anything from this company and definitely DO NOT purchase any warranties. We were pushed into it by our salesman at the Columbia location. This company should be sued in a class action law suit.