I recently had my bathrooms fully gutted for renovation and after an extensive search I was able to…read moresource just the right tiles for my budget and aesthetic sweet spot from The Tile Shop in Columbia, MD, ...who knew??? Throughout the nail biting process was my personal concierge Sal, who expertly navigated my way throughout a sea of choices and nerve racking considerations with the competence, patience, and follow through I rarely find in today's retail environment. Sal ensured my tiles were in sync with my contractor's timeline and my personal specifications as if it was his own project and always greeted me with a cheerful disposition and "white glove service", no matter how many times I visited "the salon" - this is why I jokingly call him, "my concierge". And not only that, every time I was in his shop, I witnessed he consistently gave a great level of care to all the clientele that entered or he personally serviced. Derrick, Mark, and the lead warehouse manager were also wonderful to work with and each of them, in their own way, made my experience a great one and the outcome is two beautiful bathrooms me and my guest will enjoy for years to come! Kudos to Sal and his team at The Tile Shop in Columbia, MD for all your help! If your in the process of renovating or refreshing your space, consider paying Sal and company a visit! With a nice selection of styles and service at competitive prices, what you didn't know you were looking for just might be in your backyard!

We worked with Marc while completing our recent bathroom remodel. He has excellent product…read moreknowledge and spent much time assisting me in my selections. We had allowed for extra material which was very easy to return. We have received numerous compliments on our beautiful bathroom with many inquiring as to where we purchased the materials. I happily shared Marc's name and will definitely work with him and The Tile Shop for any future remodeling projects. Thanks! Keep up the great work!

I met several times with Sarah, one of the tile consultants. She is knowledgeable, professional,…read moreand friendly. I don't think there were any questions I asked that she wasn't able to answer. Based on my experience, I would recommend Conestoga for your tile/grout needs.

Let me first say that I had good service years ago at the Conestoga Tile store in Baltimore. This…read moretime I went to the local Columbia, MD store where they have a beautiful showroom and lots of tiles to pick from. This last purchase was not good. I picked out tile from the sample at the store and was told it was a special order. I was aware that a special order was not returnable, and I understand why. I paid, expecting to get what I ordered. Boy, was I surprised! When the actual tile arrived and our contractor picked it up he sent me a picture if it; it looked nothing like what I had ordered or the sample in the store. When I returned to the store with the intent of offering to split the difference in the order as it was not what I originally wanted, I was met by an older man, sorry he never told me his name, and he was not even going to let me explain the issue or my idea on how to make it fair for all involved. He was rude, condescending and belligerent. At one point he stated, "I know women like you." When I took a deep breath I answered, "oh you mean fair and assertive?" May this be a warning to you to not to purchase from this store because they are not professional or even civil. I did find tile at Lowes that I almost bought at Conestoga but decided to look around. Surprise, surprise...Lowes had the same tile for half the price.

This is a great showroom. The showroom not only has beautiful high end slabs and tile but the…read morebathroom designs are something you see in a penthouse. It's absolutely beautiful. This is not your average tile place. The owners here are very experienced and the staff is very friendly. Great place!

I had never been to a countertop place this size. I was very impressed with MSI. It was a tad…read moredifficult to find, but once we found the store, we were mesmerized. Make sure to check in using the QR code, upon arrival. You can visit the showroom and have a staff member assist, as needed. The options here are endless so do not be too alarmed if you are overwhelmed.

UPDATE: MSI reached out to me and explained they are transitioning IT systems and it's creating…read moreissues with web & phone - website is now back on. The regional team leader was very helpful trying to get me the help I need to get my project done. Glad to know that this was probably a one off....and nice to know that companies do read AND respond to yelp reviews. I don't think these folks really want my business or my money. Tried the website - it wouldn't load. Tried the general phone number - I get someone in India who has no idea what a stone for the hearth is and who says he will connect me to a person in the Baltimore store. After 5 minutes on hold I was transferred to a line that sounded like it was defective and a finally a voicemail greeting tells me to leave a message. STRIKE THREE. wow, how does this business still exist?

We live in rural Alaska. We searched all over the country for a good provider of strand bamboo…read moreflooring at an affordable price. We narrowed our search to 2 companies. We asked for samples from each and then more samples. We called with our questions about the product and shipping, and finally selected a lovely strand bamboo from Ambient. The team at Ambient was on the ball all the time. Our order traveled thousands of miles and we were able to track it with Ambient at every port. The other company couldn't even send correct samples so we rejected them out of the gate. We love our Ambient floor. We would do business with Ambient again in a heartbeat.

Outstanding customer service + an exact match to our existing flooring!…read more After finding that our two previous flooring dealers had either gone out of business or no longer carried our flooring (tiger strand bamboo), visiting a number of local bamboo flooring dealers to no avail, and spending days searching on-line, Ambient was the ONLY dealer we were able to find anywhere in the country that carried our flooring. I love that I was able to order samples, which arrived in just a handful of days. Immediately after ordering the samples, I spoke with Chuck Basso who actually went out to check the flooring himself and was able to confirm that the samples were all from the same lot. Despite a huge amount of variation in colors with this particular flooring, they matched EXACTLY, which was awesome because they were also on their last batch. Chuck had me email him photos of our existing flooring and with his help, I was able to order that exact lot and all the trim that I needed. To be on the safe side, I ordered more than was suggested, but I was further reassured that it's one of their more popular styles of flooring and they didn't expect to run dry anytime soon, which is great because we're thinking of putting in hardwood in our garage conversion and it would be nice to tie the flooring all together. Shortly before delivery, both Chuck and Aaron spoke with me at length about what to expect with the delivery and how to inspect the pallets of flooring and gave me their numbers to contact them via phone if there were any issues. We even talked about whether their standard delivery truck would be able to make it up our steep winding hill. I especially like that each box was clearly marked with the lot number matching my floor samples. The entire process was amazing. I must've spoken with Chuck a half dozen times throughout the process and I wouldn't have been able to go through it without his assistance and valuable feedback. Buying and getting email confirmations was quick and a breeze. I never expected to have to order flooring from across the country in Maryland, but I can't say enough good things about the level of customer service I experienced. These guys are top notch and their products are awesome. Rest assured, I will be returning to them in the future. I highly recommend.

I was driving behind one of their vehicles today on 70 when they littered out a LIT cigarette- so…read morenot only littering, but a fire hazard. I guess they think the world is their trashcan. I have dashcam footage (which I guess I can't attach) as well as a picture in case they try to say it wasn't them. Shame on you.

Hercules installed a wood privacy fence with trellis at the top around my yard about a year ago…read more The installers were great, but the salesman was a bit difficult to deal with, especially when it came to some warping, shifting, and splitting of the fence. ​​Nails affixing the fence slats to the post are coming out causing the post to shift. When talking about how this could be resolved, I was told that I could hammer the nails back in. When I told him I couldn't do it because I didn't have that kind of strength (I have back problems), he responded by saying "Don't you have a son who could do it?" Besides the fact that I have no children, this was an inappropriate remark. Customer service was very much lacking. I even had to secure my own permit. I do not recommend using this company.