I had never been to a countertop place this size. I was very impressed with MSI. It was a tad…read moredifficult to find, but once we found the store, we were mesmerized. Make sure to check in using the QR code, upon arrival. You can visit the showroom and have a staff member assist, as needed. The options here are endless so do not be too alarmed if you are overwhelmed.

UPDATE: MSI reached out to me and explained they are transitioning IT systems and it's creating…read moreissues with web & phone - website is now back on. The regional team leader was very helpful trying to get me the help I need to get my project done. Glad to know that this was probably a one off....and nice to know that companies do read AND respond to yelp reviews. I don't think these folks really want my business or my money. Tried the website - it wouldn't load. Tried the general phone number - I get someone in India who has no idea what a stone for the hearth is and who says he will connect me to a person in the Baltimore store. After 5 minutes on hold I was transferred to a line that sounded like it was defective and a finally a voicemail greeting tells me to leave a message. STRIKE THREE. wow, how does this business still exist?

We live in rural Alaska. We searched all over the country for a good provider of strand bamboo…read moreflooring at an affordable price. We narrowed our search to 2 companies. We asked for samples from each and then more samples. We called with our questions about the product and shipping, and finally selected a lovely strand bamboo from Ambient. The team at Ambient was on the ball all the time. Our order traveled thousands of miles and we were able to track it with Ambient at every port. The other company couldn't even send correct samples so we rejected them out of the gate. We love our Ambient floor. We would do business with Ambient again in a heartbeat.

Outstanding customer service + an exact match to our existing flooring!…read more After finding that our two previous flooring dealers had either gone out of business or no longer carried our flooring (tiger strand bamboo), visiting a number of local bamboo flooring dealers to no avail, and spending days searching on-line, Ambient was the ONLY dealer we were able to find anywhere in the country that carried our flooring. I love that I was able to order samples, which arrived in just a handful of days. Immediately after ordering the samples, I spoke with Chuck Basso who actually went out to check the flooring himself and was able to confirm that the samples were all from the same lot. Despite a huge amount of variation in colors with this particular flooring, they matched EXACTLY, which was awesome because they were also on their last batch. Chuck had me email him photos of our existing flooring and with his help, I was able to order that exact lot and all the trim that I needed. To be on the safe side, I ordered more than was suggested, but I was further reassured that it's one of their more popular styles of flooring and they didn't expect to run dry anytime soon, which is great because we're thinking of putting in hardwood in our garage conversion and it would be nice to tie the flooring all together. Shortly before delivery, both Chuck and Aaron spoke with me at length about what to expect with the delivery and how to inspect the pallets of flooring and gave me their numbers to contact them via phone if there were any issues. We even talked about whether their standard delivery truck would be able to make it up our steep winding hill. I especially like that each box was clearly marked with the lot number matching my floor samples. The entire process was amazing. I must've spoken with Chuck a half dozen times throughout the process and I wouldn't have been able to go through it without his assistance and valuable feedback. Buying and getting email confirmations was quick and a breeze. I never expected to have to order flooring from across the country in Maryland, but I can't say enough good things about the level of customer service I experienced. These guys are top notch and their products are awesome. Rest assured, I will be returning to them in the future. I highly recommend.

I have reached out to BEST TILE for five of my homes which were located in Florida, New York (2),…read moreVirginia and Maryland. I am thrilled with the selections and the quality which keeps me coming back. The staff is always excellent and the inventory is updated to match the popular color themes. My guests continuously comment on the appearance of the Best Tile galore. Look no further, you will be pleased with the staff, the selections and the enhancement that Best Tile does to your home.

This was my second time using this company. Great service first time, not so good second time. We…read moreordered tile for our bathroom renovation (shower/tub and floor). In the middle of the shower/tub installation, the installer thought he was going to need more tile than we had on hand. So, not to delay the installation, I called the company to see if we could order another box. The order took a few days longer to come in than promised. Between the time the order was placed and the tile being sent to the company, the installer found he did not need another box. My frustration is, I shared with the gentleman at the store that the box was no longer needed and that I would like to receive a refund. With a little attitude, he stated I could not have a refund because the box had come out of New York and refunds were not permitted. I asked if it was possible to deduct the shipping cost and receive the difference, no was the answer. We are in the process of ordering tile for a third bathroom. We found similiar tile at Lowes and ordered what is needed. The nice thing about Lowes is, what we don't need can be returned for a complete refund (without attitude).

3.20.26 Appreciated…read morea staff member asking if my husband and I needed assistance while we were shopping for a new refrigerator. We saw a few models we liked, but wanted to research before making any purchase.

I give up on Lowe's…read more I travel 250 days a year, I really despise Home Depot, but Lowe's in every single state in the country has absolutely the worst, don't-give-a-shit-about-customer-service, stores. I walk in this place at 9 o'clock straight up. Look at my phone and notice that. It's now 934 and I am walking out the door, after three different people paged three different times for me to get help in the tool department so that I could buy chargers, batteries, and a Dewalt drill. I'll take my $500 to someone how can at least FAKE like they give a damn. No one ever showed up, which makes the fact that the tools aren't priced, even more irritating. I wish Menards was a nationwide chain because they blow the doors off of both Lowe's and Home Depot and I'd never set foot in either of those worthless chains again. One of these days when Amazon puts Lowe's out of business and everyone who worked there from the CEO down to the worthless cashier who doesn't give a shit that you're there, are crying about not having a job? You won't get any sympathy from me. Last visit.

I needed some old smooth brick to replace an ugly wall AC unit on the front of my DC rowhouse…read more After calling what seemed like every brick place in the DC area and searching thru the architectural places in both DC and Baltimore, I came across Don Kemper. He actually had the exact type of brick I needed and charged only 75 cents a brick. I drove out to look at them. He had them cleaned and washed. I purchased 55 and headed home. He is a good ol boy, seems very honest and was very nice.

They have always been super helpful at this store when I need something. Even going as far as…read morefinding all the little parts I needed.

I did a quick visit to Ace Hardware for packing tape. I am moving soon and had just run out of…read morepacking tape, which you cannot assemble boxes without. As soon as I walked in the door, an Ace associate approached me and asked if I needed help. So I told her I needed packing tape, lots of it. She led me to the tape and pointed out a 2-pack situation that was pretty cost effective. I went with her suggestion. She then checked me out and wished me a good day. She was one of the most pleasant salespeople I've ever encountered. Good visit.

DO NOT use this fence company…read more They would not come back and fix the gate that they installed when it did not align, then they demanded final payment. HORRIBLE customer service.

This review is a bit overdue. A while back I needed a fence installed around a vacant lot in…read moreBaltimore City to prevent people from dumping. I called Atlantic Fence and they said that they install fences in Baltimore City all the time. They charged me $2,752 to install a 6' high chain link fence, after which I began to receive fine notifications because not only was a permit not pulled for the fence, but chain link fences were not allowed in that historic neighborhood. Since they are the professionals, and they allegedly did a lot of residential work in Baltimore City, they should have advised me that I needed a permit. Fortunately, I was able to avoid the fine, but only because I found a contractor who actually knew about Baltimore City requirements and pulled permits to install a wood fence. The only thing that makes me feel good about this experience is that I have since renovated five properties and they have not gotten a single penny worth of work from those projects.

Competitive estimate, professional plan documents with price sheet. Friendly consultations with…read morematerial specifications and planning details. The construction crew was very courteous and hard working, and the team responded immediately to issues and made adjustments and corrections. This was a big job!

They did a great job with our driveway. They don't cut corners and they adjust to any reasonable…read morerequest. Highly recommended.