Beware! I've been a Conditioned Aire customer for years. Up until now their service and honesty has been great. But recently there has been a change in the company and in Bret, who used to be reliable and caring. That reliability and caring is 100% gone.
Because of this I have fired them and removed the company from the community list of reliable service providers. Most of the time there is only an answering service, and they don't return phone calls left on that service. This becomes a crisis when the HVAC, which they originally installed, breaks down during a heat wave and the temp inside the house has risen to a life threatening 102 degrees. The desperation to save my family was very real and immediate.
When I finally reach a live Conditioned Aire service rep, which took hours of calling and leaving messages, the rep said she would call back with a service date. If not immediately then the next business day. That person never followed through with the promised return call with a service date. I had to move the family to a hotel to save our lives.
I continued to call Conditioned Aire, but could only leave messages because no person ever picked up the phone again. No person ever returned the original call to give me the day and time they would be out to fix the HVAC.
It's one thing for Conditioned Aire not to be able to service a customer on the day an HVAC breaks. But to totally ignore a customer, and not even call back to set up a service date is not forgivable when lives are at stake. I'm a long time customer with a service contract and not a newbie caller. The situation wasn't just an inconvenience. It was a life threatening nightmare. All they had to do was call back with the service date, whenever that could be. They couldn't or wouldn't even do that.
Their total disrespect, and uncaring if we lived or died, is the opposite of what they used to be. So I understand the previous good reviews I've read here on Yelp. Some people may still get good service from them. But if they can treat a long time customer this way I'm sure they're doing this to many other customers too. If you want to save yourself serious future problems, especially during a crisis, then don't do business with Conditioned Aire. They can't handle it. Excuses, should they ever come from them, are worthless. They are now a failed company as far as my family and I are concerned.
It took a couple of days, as a new client during a heat wave, but I found another HVAC service company who was more than willing to answer the phone and repair the HVAC. On the day that the HVAC was repaired I was able to move my family back into our home. I'll miss the old Conditioned Aire. I wish they hadn't have done this to my family. But they did. So BEWARE all! read more