I don't often write reviews but I am so surprised and disappointed with their service..
I drove over at 10:30AM today and they asked me to come back in an hour. I believe no one was in yet at the time because the garage stations were all empty. I drove back at 11:30AM to get my inspection sticker. The reason for getting a new inspection sticker was because I got new plates. I brought my own tool and attempted to take off the screws to change my plates however the screws were not loosening up. The Gas Attendant that I had spoke to earlier in the morning said the guy can do it for me when he does your inspection. I had thought great, thats good customer service.. When I handed the plates to the inspection guy he said no problem hell take care of it, thats why they have a $15/installation charge. At first I thought he said $50 so I thought he was kidding around since he was joking and very friendly with the person that was checking out before me. he was tell her bring her car in for her tires blah blah no problem this no problem that, ill take care of you. So i figured maybe he was joking about this installation fee. At the same time I didn't want to piss him off in anyway and than have him not pass my car just bc he felt like it.
I have never been to a place that would charge to take off 4 screws to change plates. I had said something about it and he said he had told me already before he did it and hell take off $5 to make me happy. I replied and told him he can charge me whatever he wants. Honestly its not even about the money. And taking $5 off did not make me "happy". Its the service. i think thats just poor customer service and if you want returning customers and customers to refer people, charging these nonsense fees is ridiculous. Better customer service will have people returning and provide free advertisement with good word to mouth referrals.
(This is also a family owned business, the gas attendant is cousins with the owner and the person that did my inspection is the brother of the owner.) read more