1. Concord Maids

    1. Concord Maids

    0

    Concord, CA

    Concord Maids

    3.8 (5 reviews)
    Open Open 24 hours

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    Services - Concord Maids

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

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    Tons of Bubbles Laundromat-Walnut Creek

    Tons of Bubbles Laundromat-Walnut Creek

    4.5
    (172 reviews)

    Absolutely the best laundromat I've ever been to! The owner is extremely friendly, welcoming, and…read morealways happy to offer helpful advice. The facility is spotless, well-organized, and clearly maintained with great attention to detail. I love that there's convenient parking, multiple payment options (debit card or coins), and even a coffee station for customers. It's rare to find a business that genuinely cares about providing such a great customer experience. Highly recommend this place to anyone looking for a clean, reliable, and customer-focused laundromat!

    As a first-time customer, I visited this laundromat on a Sunday morning to wash large bedding…read moreitems. I used two of the large-capacity machines for duvet inserts and a separate machine for a mattress pad, all with the same detergent. The mattress pad came out clean and smelled exactly as expected, but both duvet inserts came out with a very strong wet dog odor. The laundromat did offer to reimburse the two $17 wash fees after i emailed them, which I appreciated. Unfortunately, the issue became much larger than that. I took the duvet inserts home and attempted to rewash them, only for the odor to transfer into my own washing machine. I am now spending additional time and money running cleaning cycles and sanitizing my washer. Meanwhile, the duvet inserts still smell. Tons of Bubbles suggested I pay an additional $80 for their wash-and-fold service in the hopes of fixing both items. Instead, I have taken them to another laundry service and am hoping they can be salvaged. As of this review, the issue remains unresolved. I still have two smelly duvet inserts and may ultimately have to replace them entirely. What ultimately prompted this review, however, was the customer service. My husband called hoping to calmly discuss the situation and find a solution. Instead, Deanna became confrontational, blamed us for the issue, and stated that customers are responsible for cleaning the machines before use as staff arrives at 9am to do cleaning inspections. That explanation was surprising. If the laundromat is open and available for customers to use, it seems reasonable to expect the machines to be clean and ready for service, regardless of whether staff are currently on-site. Customers should not be expected to inspect or sanitize commercial washing machines before every load. Problems happen. What matters is how they're handled. Had this been addressed professionally and respectfully, I likely would have remained a customer. Instead, I was left with bedding that still smells, additional expenses, time spent cleaning my own washer, and a customer service interaction that was unexpectedly hostile. Based on both the condition of the machines and the way this situation was handled, I would not return.

    Concord Maids - homecleaning - Updated July 2026

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