we were referred to Colonial HVAC by a friend in Acton as we just purchased a cottage in Concord…read more We were surprised how easy and accommodating they were and have now had them back for 3 different projects. They are a smaller company and the owner Tom did the first service call. His tech and his awesome helper, Kyle and Jay, were equally outstanding. I could go on with superlatives, but I felt so confident and comfortable with the quality and value of the work that I would not hesitate to recommend this company.

I had an appointment scheduled for them to come over, review our needs and give us a proposal…read more Technician never showed, never called. Went elsewhere.

Stopped by for diesel. It was priced the best around. I called in first and spoke with Michelle…read more(Melissa?) in the office. She explained the price and that cash and card are the same for diesel. I went over after lunch. Bill the gas attendant was very nice. Explained where things were and the different diesel options (on road, off road, high flow etc). Also explained other items that are offered. Even the customers while I was filling were nice. Great experience.

I am writing to express my profound disappointment and "disgust" regarding the treatment I received…read moretoday. I have been a loyal Bursaw customer for 40 years, but after my experience this morning, I am questioning that loyalty. I received a cold email stating that my scheduled oil delivery would not be made. The reason given was that your drivers might "pull a muscle" pulling a hose through the snow to reach my tank. Following this, I spoke with a manager whose unconcerned tone during our call was frankly appalling. I am 80 years old. At my age, I am physically unable to shovel a path to the tank myself, and finding immediate help for snow removal is nearly impossible. I have relied on your service for four decades, and I never imagined that Bursaw would be so completely unconcerned with the well-being of their elderly customers during the winter. To be told that a delivery cannot be made to an 80-year-old customer because of the risk of a pulled muscle--while leaving me without a clear plan for heat--is unacceptable. I expected much more from a local company I have supported for most of my adult life.

Horrendous experience. They came to fix my heating system. Charged thousands of dollars and didn't…read moreeven fix the problem. We were still without heat in December. We called another company who came out right away and solved the problem for a nominal charge. I complained to this company three different times and got nowhere. I feel truly robbed. The fact that someone can make you pay an astronomical bill but not actually fix the problem should be illegal!

I've been a facility manager for 25 years. I know how much things cost and what a fair price is. I…read morehad Basnett come to my house to give me a price on a VERY simple job, to replace an older discharge pump in the basement that the washing machine discharge flows into. The RETAIL cost of this pump is $340 and is readily available. I was given a cost of over $1400. Absurd. It's the cost of the pump (wholesale) plus 1.5 hours labor TOPS. Of course while he was there, he tried selling me on all these silver, gold, and platinum maintenance plans. I was still charged $129.00 just to be given a ridiculous price with no work performed. But that's the idea isn't it? The customer doesn't want to just flush away $129.00 for nothing so you're bullied into having them do it no matter how obscene the price is. By the way, just two years ago they were charging $69. Apparently that wasn't enough pressure for people.

With out a doubt, they are fast, reasonable with price and knowledgeable with my modine gas…read moreheaters.... I own The Gardeners Spot , without the commitment of O.G. Croteau, we could not succeed.

DO NOT HIRE THEM. They were installing a rented hot water tank through unitil . Additional plumbing…read morewas needed not covered by unitil so they told me what had to be done to bring it to code. I told them I have a licensed plumber who does work for me normally as I knew they would most likely cost a lot more than my normal plumber. I asked roughly how much it would cost to do the small amount of work needed. I was told by the tech around $200 but he said he couldn't give me an exact price, so I was comfortable as I thought it was fair and anywhere around that price I was ok with just to get it done. Almost 2 weeks later I get an invoice of $798.05 4x what I was told it would most likely cost. I called and spoke to them on the phone and they agreed to take off 10% of the most likely 40%+ mark up on materials. I was only requesting they take off the mark up on materials as I would never had used them had I thought it was going to be $800 where I would have most likely got that done for less than half what they charged. Their tech told me something I trusted and honestly would have been ok even anywhere near what I was told.

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

If you are considering Landry Mechanical for a new gas fired boiler install, follow up with another…read moreestimate and do your math Homework. Burnham boiler-Landry, $31,000. Burnham boiler by other 100+year old family owned and run business $11,695. My second estimate describes the full scope of work with itemizations for all materials, labor, permits, removal of old boiler etc. I have no such itemization from Landry. The end of our appointment focused on financing. After a $1,000 discount and an offer for 1 year of zero interest and no payments, We signed. By 2:00 AM we were lying in bed thinking "what the heck did we just do?" If this happens to you, remember, legally, you have 3 business days to cancel a loan. We could have ended up paying 3 times higher with Landry.

I used Ideal Air HVAC and had an excellent experience from start to finish. They were responsive,…read moreprofessional, knowledgeable, and took the time to explain everything clearly. The work was completed properly, the pricing was fair, and they left the area clean when finished. It is hard to find a company that is this dependable and honest. I highly recommend Ideal Air HVAC to anyone who needs heating or air-conditioning service--you will be in good hands.

We had our oil burner blower fixed. Super grateful to Aderito from Ideal Air. Very bright and…read morehardworking guy. Our previous company said that the blower is stuck and we need to replace the whole unit + AC for 11K. Aderito pulled the blower out and replaced it with a new one for 1.5K. Super polite, explained everything, worked till 8:30 pm until everything was done. Can't be happier about them. After 3 days with no heat, I am so thankful that there are real professionals in the field!! I saved so much money, and if I could give them higher than 5 stars, I would do it.

I was looking for a good heating company for some time; little did I realize that all I needed to…read moredo was ask my neighbor. Brothers offers a reasonably priced annual maintenance plan where a skilled technician cleans your system's filter along with the entire system itself. They also perform rigorous tests to ensure that things are operating properly. This happens twice a year, once in the Spring and in the Fall, to increase the lifespan of your heating and cooling system. In addition, with the maintenance plan, you receive a discount on parts/labor should something go wrong at any time. I feel safer knowing that they're just a phone call away and that my system will remain functional courtesy of their care.

My heating system failed in November. I called them twice on successive days. Left messages. They…read morenever even returned my calls. Meanwhile my house is dead-cold. Pretty shabby of them to not even return a call. Even if they were booked solid they could have let me know.

Not a huge fan of Yelp, since some solid companies can get a bad wrap due to people only posting a…read morereview if they have a bad experience. I don't write many reviews... but my good experience with Concord Oil contrasts pretty starkly with their other Yelp reviews. With that, I figured I'd share my experience that fits in the category of old school, 'we're invested in our customers' service. I've been a residential Concord Oil customer for as long as I can remember... probably 20+ years now. They're always friendly, responsive, and reliable. A recent experience: I was having problems with my heating system. The Concord Oil team, from the central office reception and scheduler to the hands-on, on-site specialists (who were clearly very experienced), was determined to get the challenging problem solved. This was not an easy challenge... and took at least 4 visits to diagnose and 'fix' over the course of a couple weeks. I truly felt like everyone on the Concord Oil team was patient, diligent, and 'invested' through the entire process. It's also worth noting that I never received a bill from Concord Oil for this 'service', even though this 'issue' was clearly caused during the original home build / wiring process almost 20 years ago. Bottom line: I am a good customer to them and they, in turn, have been very good to me. Hope that helps.

I recently paid Concord Oil $3,200 for the installation of a new 275-gallon state-of-the-art…read moredouble-walled Roth brand home heating oil storage tank. However, Concord Oil installed a smaller, look-alike tank of another brand. Concord Oil knew I only wanted a Roth, as specified in my contract and invoice. During the installation, I spoke with Concord Oil's tech about my new Roth tank, and I was provided with the paperwork for a 2009 Roth tank. I failed to notice that the "Warranty" application was actually a copy of an old document visibly taken out of a 3-hole binder. After Roth rejected the warranty paperwork I submitted, I contacted Concord Oil. At first, I was told that the company had ordered a Roth, per my contract terms, but a different tank was mistakenly delivered, and the installation tech did not know I only wanted a Roth. After I pointed out that I was provided falsified paperwork from an old Roth and that no one at the company was even certified to install a Roth tank, Concord Oil replaced my tank with a Roth. The public should know that Concord Oil engages in unfair and deceptive trade practices. I can't possibly be the company's only victim.