We have called on Concord Heating and Air Conditioning several times over the years. Usually, in an emergency like the failure of AC on a blistering day, the furnace not working on a cold day, or other similar issues. Ward has always been prompt, courteous and resolved the issues quickly and professionally. Today, Ward replaced my 25-year-old gas furnace as it was time and, as usual, was prompt, professional, and overall did a great job. I would highly recommend Concord Heating & Air Conditioning. read more

Don't love that they have a call service for when you need them but it's fine. I've had a few instances where they've come and I had to have them return to fix what they had just installed. I felt a bit over charged when I got dinged for a annual visit where they serviced everything in December and said it all looked good, then a week later our heater stopped working and it turned out we needed a pretty pricey replacement part. Felt they should have waived the annual check up invoice and only charged for the emergency visit, parts and labor for the follow up visit. I guess it's what I expect out of any company like this though. read more

Poor troubleshooting costed us hundreds of dollars by excess gas consumption and wasted visits that resulted with nothing until the boiler cease to work. With simple combustion analysis they could find an issue we reported 5 moths ago that pointed out to combustion based on Lochinvar Knight website tutorials. To their credit installation of the boiler was very professional, however the maintenance was just the opposite. read more

Communication is difficult and a bit old school. The first time I called up I was not aware that an answering service (company?) answered the phone. They ask for all kinds of personal info, like address, name, and phone number... at first this was just an inquiry but I ended up providing more info than I felt comfortable. The next day I get a call from someone who actually worked at the company to book an appointment. (April was a busy month, I'm told.) They said it costs $209 to do a maintenance check on my heating system. Since we also needed A/C to be checked, I asked how much that would cost. She said she wasn't sure - it might be an extra $100 - but would call back with that info. Never called back. Day of the appointment arrives and there's no confirmation about anything. About 20 minutes after the appointment time, I call the company number again. I get the same answering service and they want all my personal info again... don't expect a person to be available for anything urgent like this. Then I get a call from the guy doing the maintenance. He finds my place and we go inside. I ask what the price is for both and he said he wasn't sure - but it's more than the $209, maybe double. After the work he does the paperwork and tells me its $209 for the heater and $209 for the A/C. This sounded way overpriced but I paid it anyway. While the technician was friendly and did a good job I think, I do not think this company is good at communication. They don't know what they are charging for services (red flag), and you will feel a little bit taken-advantage of. That's the whole story. Thank you and good night. read more

Installed and serviced my Mr Slim, they do not stand by their work and left the system not functioning

I had been getting estimates to replace my 1978 furnace, but thought I'd have it serviced to see how much more life there was in it. The technician discovered a small crack in the heat exchanger, and that the carbon monoxide readings were slightly elevated. He said he would have to shut it down and turn off the gas to it. He said that if I got a carbon monoxide detector, he could come back that afternoon and turn it back on. I went right out and bought the carbon monoxide detector. When the owner of the company realized that they were not getting the business to replace the furnace, he refused to turn the gas back on. After I called and complained to the owner, he called the fire department to report it. Then they came to my house to check it because of that report. Well, it is understandable if it is standard operating procedure to not turn it back on and to call the fire department. But that is not what it seemed. As long as they thought they were getting the bigger job, they were fine to turn it back on. Is that a safe and ethical way to do business? If it is safe, turn it back on. If it is not, don't turn it back on. Don't make it depend on whether you get a larger job. read more

Very professional and courteous. Did what they said they would do at a very fair price. Extremely customer service oriented.

Have been asking them for years to fix the A/C on the top floor of our home. They charge the system, two weeks later the rooms are hot again. There is obviously a leak that they just don't care to find a solution for. I was told I would get a call back, and no surprise, they did not. read more

Concord Heating and AC recently did an overhaul of our HVAC system. They installed a new furnace, ductwork, and an AC. The first time we turned on the AC, it cooled down the house in about 30 minutes. Likewise, the heating is efficient and worry-free. Quiet, clean, and professionally done! read more

Chris (the owner) took good care of me tonight. Our AC wasn't working the first time we turned it on for the season, and I thought it be related to the time when Concord Heating was out here this winter to fix a circuit board in the furnace. Although it was 7:00 pm, Chris walked me through the issue on the phone and - sure enough - I am now sitting on my couch in articulacy-cooled air. Good company. read more

Terrific service. Called early Monday morning when our AC was broken and the temps were expected to be near 90 for that day and the next couple days. The service guy came in the early afternoon and repaired the system in about an hour. Friendly, very knowledgeable service. I highly recommend and would definitely use again! read more

Terrible service - wanted $270 to replace a basic Honneywell Thermostat (bought a new one at Lowe's for $49) and $25 to replace a filter (bought 2 for $19). When I replaced the thermostat system was still not working and they refused to come back. Called Concord Oil on a holiday weekend and they were there in under 30 minutes. Was not the thermostat (have old one back on). This company are either scammers or don;t know what they are doing! read more

I cannot write enough about this company. We got several bids for a large AC installation project for our home. Most of the bids came back with a recommendation of installing ductless units due to the age of our home and us having a large cape style home with limited attic space. I didn't want ductless units in each room because I didn't feel like they would be aesthetically pleasing to the eye. Concord Heating & AC was up for the challenge and submitted a quote for traditional AC duct work. After carefully looking over all our options and bids, we chose Concord Heating & Air and we're sure glad we did! They showed up, stayed on schedule, stayed on budget, and were incredible to work with! This was a major job, and they completed it within 2 weeks. Each day I would get home from work and you couldn't even tell they were in my house. They cleaned up, were respectful of our property, and communicated daily. We've worked with several contractors and unfortunately you don't see this kind of service and commitment any longer. Thank you to Ward for running a top notch company with values and customer service. I would highly recommend them, especially for large AC jobs in older homes! read more