Tom came to our home to check out our mini splits after one of the zones in my house stopped…read moreproducing heat. Tom was thorough and knowledgeable throughout his entire visit and fixed the issue within an hour. Very professional and friendly service would recommend to anyone looking for reliable service to their HVAC systems.

Same day service is what I needed and this company did nothing but deliver. I'd use them again and…read moreI recommend you do as well.

We didn't hire Tim but he worked with the contractor we hired for a bug renovation. He replaced our…read moreentire heating system and added central air. 2 years later and the AC isn't working. We called another plumber to take a look who told us the system was installed incorrectly and the refrigerant is completely drained. It's going to be $3k to fix. We reached out to our contractor who insisted we let Tim take a look. It took days for Tim to even call me. Then he said he'd clear his calendar to take a look. Now it's been 3 days and still haven't heard a word. He doesn't keep his word and doesn't do quality work. Unrelated the reason I'm posting this review but at the time of the install we chose to go with two separate condensers which is more expensive. We came home to find out he'd decided to do one without telling us. Had to cut out part of my closet to do the vent through the second floor. My clothes were thrown all over my bed and most things ruined because of the dust. On top of that no one said a word to us about cost and we had to ask for them to lower the price based on other honest quotes we'd been given. I do not recommend.

Alfred has now bailed me and family out of 3 major jams in the past 18 months. The first was when…read morethe plumber that I had hired (or so I thought) didn't show up for a kitchen remodel. I got New Age Plumbing's number from a friend and Alfred was at my house that afternoon to check out the job and he started the following morning. Alfred's quick response made it possible to keep my remodel on schedule. Several months later our hot water heater blew a massive leak at 8 pm on a Saturday, Alfred showed up Sunday morning to install a new heater and haul to old one away. Finally last night the faulty gas valve on the same hot water heater failed and Alfred was here this afternoon replacing the valve, when hot water heater manufacturer was going to make me and my family wait until next week for a repair. I have nothing but good things to say about these guys. I would recommend them 100%

After getting a couple quotes, I was so pleased with the transparent pricing for TCS. Booking…read moreonline was so easy, and with a fast turnaround. Mike was so thorough, clean, and thoughtful. We appreciated his honesty- he was very knowledgeable in his field and that was clear!! We will absolutely be calling him again for our next mini split needs! Thank you!!! And Jody who called and confirmed was so polite as well. 10/10 experience.

I couldn't be happier with the service I received from Vasi Refrigeration! They replaced my old…read moremini-split system after it stopped working and installed a new Mitsubishi system, and the difference has been amazing. Razvan was friendly, professional, and knowledgeable from start to finish. He completed the installation neatly, worked efficiently, and paid attention to every detail.

best repairman around. Doesn't upsell. Will do exactly what is needed to get the job done. Happy to…read moreexplain the process too so I learned a thing or two.

I can't recommend northboro oil. They replaced my boiler and two years later the storage tank…read morefailed as well as several fittings leaked and needed to be replaced. 4200 dollars. Choose someone else.

Northborooil installed bryant HVAC system for me. After less than 12 months of using, the joint in…read morethe air handler leaked. I had 3 licensed hvac guys looked up, all saying the joint was soft soldered which is up to 400 psi good for hot water pipes but not good enough for new bryant system, it should be brazed for up to 800psi. Northborooil denied their responsibility and gave a repair quote which was higher than all the other hvacs. Another complaint is Northborooil didn't register bryant warranty for me. Btw, the Northborooil hvac technician was rude and kept blaming someone touched the line, nobody walked up and touched anything in the atic after the installation. While other hvac companies were courteous and subjective. Be careful to choose Northoborooil for your hvac job.

I've used Boston Equipment for years and they're always very responsive and provide outstanding…read morecustomer service at fair & equitable prices.

What do you do when it's the middle of January and your heat stops working in your new house and…read moreit's your first winter there and your first time being a homeowner? Well, first, panic. Then do a quick, deep, frantic search for a reputable heating service at 11pm, which I didn't think existed anyway. Turns out it does, and our experience with BESC was the best we could have asked for. Emre showed up the same day I called, on time, was patient, friendly, and thorough. The man takes his work seriously, tries to problem-solve from all angles, and didn't leave until the issue was fixed. Plus his services are affordable, so we signed up for a twice-a-year subscription to come back and check our heating and HVAC before summer/winter. Thank you Emre!!

I made an appointment with Jim to show up at my house today for an estimate on a air conditioning…read moresystem. This was the conversation Me - Are you able to come and look at our system and give us an estimate Jim - Sure when would you like me to come Me - as soon as possible Jim- just say when and I will be there Me - how about tomorrow Jim - will after noon work Me - how about in the morning Jim - just say when Me - how about first thing Jim - okay between 8:00 - 10:00 Me - I just called at 9:56AM and asked if he was on his way Jim - oh let me check the calendar - oh ya there you are - I'm obviously not going to be there now I've had phone call after phone call this morning Me - so you're no coming Jim - well how about if I come after noon Me - Don't bother coming at all DO NOT CALL THIS COMPANY. Completely unreliable and complete disrespect for my time or my schedule

I called today to become a new customer and was refused because I live 10miles away. They stated…read morethey don't like coming into that city even thought I said we have parking behind the house. He goes on to say that they try and get people who live close (didn't think less than 10miles was a big thing) so they can get more jobs in a day.

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.