Half the drain stack in the flip is cast iron and I assumed all of it was coming out. He scoped it,…read moreshowed me where the pipe is still thick and where it has gone to scale, and drew the line at the second floor. Above that it stays, below it goes to PVC. He put the footage on a stick and left it in the file with the estimate. That cut the number I had budgeted.

I chose Thermoil for an outdoor installation through the Mass Save rebate program and had a great…read moreexperience. The technicians were professional, always on time, and kept everything extremely neat and clean. Anytime I had a question, they took the time to explain things clearly and made the process easy to understand. They stayed on schedule from start to finish, which made the project smooth and stress-free. My wife works from home, and the team was very respectful and kept noise to a minimum so she could continue working without interruption. Overall, an excellent experience and definitely a five-star company. The office staff was also fantastic and very helpful with the loan process and paperwork.

I called Justin on Super Bowl Sunday and he was a life saver. He was at my place in under an hour,…read morevery knowledgeable (was able to diagnose the problem immediately), fixed it and had other suggestions as well. I would definitely recommend using him and calling him even if you'd already gotten a first opinion. His rates are excellent and he is very honest and just great to work with.

Great service! I…read morecalled on a whim one morning and left a message. My call was returned promptly in about 5 minutes by Justin, the owner. He then made it to my house to service my heating system in a half of an hour! When he arrived he was friendly and professional. He was able to troubleshoot the issue right away. We had a bad blower motor, but he already had the brand new parts in his van. In a little under an hour he was able to finish the job and restore heat to my house! My roommates and I are happy, I would highly recommend anyone in the area to give Justin a call for their HVAC needs.

I can't recommend northboro oil. They replaced my boiler and two years later the storage tank…read morefailed as well as several fittings leaked and needed to be replaced. 4200 dollars. Choose someone else.

Northborooil installed bryant HVAC system for me. After less than 12 months of using, the joint in…read morethe air handler leaked. I had 3 licensed hvac guys looked up, all saying the joint was soft soldered which is up to 400 psi good for hot water pipes but not good enough for new bryant system, it should be brazed for up to 800psi. Northborooil denied their responsibility and gave a repair quote which was higher than all the other hvacs. Another complaint is Northborooil didn't register bryant warranty for me. Btw, the Northborooil hvac technician was rude and kept blaming someone touched the line, nobody walked up and touched anything in the atic after the installation. While other hvac companies were courteous and subjective. Be careful to choose Northoborooil for your hvac job.

I've used Boston Equipment for years and they're always very responsive and provide outstanding…read morecustomer service at fair & equitable prices.

What do you do when it's the middle of January and your heat stops working in your new house and…read moreit's your first winter there and your first time being a homeowner? Well, first, panic. Then do a quick, deep, frantic search for a reputable heating service at 11pm, which I didn't think existed anyway. Turns out it does, and our experience with BESC was the best we could have asked for. Emre showed up the same day I called, on time, was patient, friendly, and thorough. The man takes his work seriously, tries to problem-solve from all angles, and didn't leave until the issue was fixed. Plus his services are affordable, so we signed up for a twice-a-year subscription to come back and check our heating and HVAC before summer/winter. Thank you Emre!!

Don't love that they have a call service for when you need them but it's fine. I've had a few…read moreinstances where they've come and I had to have them return to fix what they had just installed. I felt a bit over charged when I got dinged for a annual visit where they serviced everything in December and said it all looked good, then a week later our heater stopped working and it turned out we needed a pretty pricey replacement part. Felt they should have waived the annual check up invoice and only charged for the emergency visit, parts and labor for the follow up visit. I guess it's what I expect out of any company like this though.

Poor troubleshooting costed us hundreds of dollars by excess gas consumption and wasted visits…read morethat resulted with nothing until the boiler cease to work. With simple combustion analysis they could find an issue we reported 5 moths ago that pointed out to combustion based on Lochinvar Knight website tutorials. To their credit installation of the boiler was very professional, however the maintenance was just the opposite.

Our regular furnace repair company claimed we needed to replace the furnace. JS Harlow came and did…read morea thorough diagnostic and everything is fine. Very nice and honest person who takes pride in their extensive knowledge of American Standard furnaces. Spent time to explain everything and test to ensure it was all safe and working properly.

Jeff helped us out in a really tough spot when our AC condenser failed recently during a heat wave…read more He came out on the same day I called him to diagnose the problem and worked overtime to find us a compatible replacement condenser (made more challenging due to COVID supply shortages and the timing of the failure in late July). He then fit our install into his schedule on a Sunday so we didn't have to wait longer without cooling in the house. Excellent HVAC contractor with great customer service--highly recommend!

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

I couldn't be happier with the service I received from Vasi Refrigeration! They replaced my old…read moremini-split system after it stopped working and installed a new Mitsubishi system, and the difference has been amazing. Razvan was friendly, professional, and knowledgeable from start to finish. He completed the installation neatly, worked efficiently, and paid attention to every detail.

best repairman around. Doesn't upsell. Will do exactly what is needed to get the job done. Happy to…read moreexplain the process too so I learned a thing or two.