The salesman or guy named Alex is the most disrespectful rude person that I've come across dealership at a Bakersfield California. We bought a Ford Ranger from this paid cash and still we have not title because there's a lien on our pick up most unruly unfriendly person to deal with Alex because he don't wanna help you from four years ago because he's gotta do a little footwork poor baby. I regret buying any vehicle from this place worst dealership of all time. read more

DO NOT BUY from this dealership. They are racist. I went there looking to purchase a vehicle and the owner was very rude when I asked him about being able to test drive one of the vehicles he said it depends and I said it depends on what and he said on what your intentions are. I have a citizens Medal of Honor on a national level and this guy looked at my skin and assumed I had bad intentions like I was going to steal the car if I took it on a test drive when I came in a car that is in better shape than all of the cars on their lot. This was extremely disappointing. My name is Blaine Hodge. Google it and you'll see what my integrity and Values are. read more

Concierge Motors - Car Dealers Near Me - Bakersfield, California

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Scam Scam Scam They should change their name to LEMON DEALERSHIPS From the mechanic to the sales rep lies and deception. if you want to be screwed over this is the place to go. They will swindle you out of a contract with the excitement of it being a better deal. Whilst knowing totally that they are pulling a fast one on you. Shady Shady Shady If you want a car that doesn't work, go here, worst customer service. They say they will fix the lemon they sold you, Just enough for you to drive it home. If you want a car that'll drive from the dealership to your house and die this is the perfect place for you read more

We just bought my daughter 2019 Sentra from Alex and we had a good experience !!Great price and my daughters happy

Just a update on my car I had previously posted a review with my old account was under the name of "UPPER F" if u want to check out the old review so this is a update of how my expirence went with owning the car i owned for less than a year. It messed up on me multiple times, i have pics of the problems it would give me SAVE your money do not buy cars from these people, thats the amount of money i have spent fixing the piece of shit car i bought from them in less that 9 Months !!! And there is another problem i had fixed that had to do with the alternator thats coated me $255 to fix but lost the paper. DO NOT BUY FROM THEM !!!!!!!!! And this isnt counting lil things that would mess up that i was able to fix by hand on my own, these ppl are scammers !! read more

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Went in there ready to buy a car they had. Noticed a few things wrong with it and asked if they'd be willing to negotiate on price because of this. He was rude about it. Saying that I want him to fix all these things and still negotiate on price. Walked out and told him I didn't want him to fix anything. I wanted to drive off with it today not weeks from now. When someone goes to buy a car they want it that day, not a week or so later. Don't be rude to customers. The guy needs to improve his customer service. Will never go back or recommend to anyone. read more

I was going to buy a used car (Toyota Echo-8000$ for my daughter) and I had experience with Alex. It couldn't get worse. So here it is. I took it for test drive, I found couple issues with it and as a customer I pointed it out to Alex. He started to be visibly upset. I told him that there is a rear brakes issue that brakes squeak and drag and there is metallic sound when I use brakes. Alex told me that It was certified by Toyota mechanics. I tried to get him to understand that rear brakes have issues, but he kept repeating there are not issues and I have a different standards for brakes than Toyota mechanics. He told me car is 17 years old, so there are going to be issues with brakes. Haha??? Alex evidently doesn't understand you can have a good brakes on a car 17 years old (for 8000$). Other issue was power windows. 2 windows didn't rolled back up. To my surprise Alex told me that issue is a weather(107 degrees). Haha?? Alex evidently doesn't know anything about how to reset or troubleshoot power regulator. Alex thinks it is a weather problem. At this point I understood that Alex should be working in a Walmart instead in a car dealership. He doesn't even understand basic mechanics. Regardless what he understands, he got into my face (when I told him I am going to write the review) and I told him he should work on on attitude how he deals with costumers. He was literally standing 1 foot away from my face yelling that I am threatening him with a review. This is a deranged behavior of some low life POS and not a professional who tries to sell you a car. What a shame! CONCIERGE MOTORS in Bakersfield. read more

Worst place ever!! Repoed my boyfriends car with no warning this morning because he lost his job due to the Coronavirus and doesn't have a job to match the loan anymore is what they said! Not knowing he works two jobs, just assumed he couldn't pay the payments so came and took it with all our money wallets and sons car seat inside and now will not tell us where it is. Allen or Alex what ever his name is is an awful person. He's talking to us like we're stupid and is very very disrespectful! This place is sketchy do not come here we had the car for 20 days and they took it! read more

Recently bought a car from them. The office staff and salesman (Pilar) were extremely helpful and friendly, and helped to make the transaction run smoothly. Can't say enough good things about them. After driving the car for a day or two, we noticed some noises that sounded a bit troubling, so we had the problem diagnosed from two different mechanics who confirmed the same problem. We took it back knowing that we had already bought the car "as is", but hoping to receive some help (financial or otherwise) from the dealership. Unfortunately, we had to deal with the co-owner Alex Raffio, who gave us attitude from the moment we walked in. He completely dismissed the problem we were having, and was extremely condescending to us, even speaking down to an elderly lady who was in our party and walking off mid-conversation. We were in utter shock of his behavior. Totally unprofessional. In the end, we received no help at all and wasted our time and energy in the process. Pretty sad that such a kind and helpful staff have to work for such a jerk. read more

Received good customer service. Allen was professional and helped me get exactly what I needed. He took care of us, especially during these times. Would buy here again. read more

This place along with it's owner(s) / employees were all wonderful. Very professional, honest. great prices and very nice clean cars. My experience with them was a perfect 10! I recommend anyone shopping for a vehicle to go see them first. read more

Best Car buying experience ever! Allen will take good care of you and work with your budget. Dont waste your time anywhere else! Never going to another Dealership! read more

Test drove a car with literally no gas so I had to go to the gas station and use my own money if not I would have stayed stranded. Sold me a vehicle never told me it had damage reported. Did not find out until I tried trading it in at another car dealership. When I asked about the report and why I never got told about the damage they said they would call me back the next day. Still waiting for the phone call. Won't ever buy a vehicle here again read more

I highly recommend this car lot. They have been so informative and have assisted me in purchasing my vehicle they've answered all my questions. They are very knowledgeable about all vehicles. Reading some of the reviews I was kind of skeptical about it but after speaking with them I see that the people that have the negative reviews obviously didn't meet their end of the contract. Or think that they know more than the owners of this car lot read more