traveling cross country, towing a trailer, engine light came on...drove in without an appointment and was accommodated immediately! had me back on the road within 2 1/2 hours....amazing!!! extremely pleased with staff and service...highly recommend!! read more

I am very disappointed with my experience at Jim Burke Ford. I purchased several protection packages for my 2024 Ford Expedition on August 22, including extended warranty, maintenance, Surface Care/Ceramic Coating, and Express4. I later requested cancellation and refunds, but despite multiple follow-ups, I still have not received proper written confirmation showing which products were cancelled, the refund amounts, processing dates, or when the refunds will be completed. Most of the information I have received has only been verbal. I also have concerns regarding the Surface Care/Ceramic Coating. I have asked for a repair order, invoice, receipt, or other documentation showing that the work was actually performed, but I have not received it. In addition, I was told the vehicle would be registered for commercial/limo use, but I still have not received the registration or documentation showing that this was completed. At this point, I am also starting to question whether everything I was told about the vehicle itself is accurate. When important information is repeatedly communicated verbally but does not appear in writing or supporting documentation, it creates doubt and makes it difficult for me to feel confident about the purchase. I have been patient and have given the dealership multiple opportunities to provide clear documentation and resolve these issues. I hope management takes this seriously and provides a complete written resolution. read more

Jim Burke Ford on Oak Street is THE BEST. I ordered and just received a new 2026 Explorer ST. You have to be patient when you order a car to your specifications. It takes a while to be completed and shipped. But worth every bit. My new car is beautiful and equipped with pretty much all of the bells and whistles. I am beyond satisfied. read more

Jim Burke Ford - Car Dealers Near Me - Bakersfield, California

I am a fleet director in Northern California and I have never sat foot in this dealership, but I have been impressed by the professionalism, communication, and repair turnaround times that I have been provided with by Kaycee Shekel in the service department over multiple repairs. Most recently, I was able to get an emergency diagnostic performed the next day following a late drop off. Lo and behold, this unit needed a transmission assembly! Kaycee promptly notified me that not only would the repairs be done in a timely manner, but the parts were all in stock too! I delayed her for a few days and she never pressured me or pushed me to make a major decision. Once I authorized repairs, she had them done expeditiously and thoroughly. My technician was thrilled with the welcome he received and I am thrilled with the service we received. Special thanks to Jim Burke Ford, I am able to rely on them even from 250+ miles away and even more so to Kaycee for getting it all done with ZERO headache! -MAS read more

Jim Burke Ford - Car Dealers Near Me - Bakersfield, California

Great experience. All of the employees were friendly and professional. They serviced my motorhome and it went great. Thank you

We always use Jim Burke Ford because they are reliable, courteous and helpful. We just had some repair work done and these folks went above what anyone could expect. Truly exceptional people working there. I cannot thank them enough. And I feel so safe driving my car because of the work they do. read more

I purchased a gently used Toyota RAV4 from Jim Burke Oak Street this week. I could not have had a better experience. My salesperson, Kevin Sandoval, was knowlegable and patient. The business part of the transaction was done with professionalism and no pressure. I have purchased used cars from Jim Burke in the past with a similar experience. After looking at other dealorships for cars, this group is a step above the rest. I highly recommend Jim Burke Ford. read more

Originally purchased my vehicle from Tim and he was fantastic! Since then, there has been minor issues with the vehicle but I have never left unsatisfied. Elias and his team are excellent at communication! Process for repairs went smooth from start to finish . Steven is an amazing mechanic. I thank him for taking the time to figure out my concerns. Anthony over at the rental department was equally amazing. Great experience all around. I would never go anywhere else. Thank you all for exceeding customer service. read more

Matthew Munoz in the service department was so kind. Very friendly staff here. He brought out a technician to look at my car as well. Great location! read more

Sales Rep was great, but the Sales Management team (Chad) doesn't follow through with deals made at contract signing. They are non responsive to emails relating to issues, and commitments made. The lease return vehicle I bought came with expired tabs from Feb 24 (purchased Jun 25). That's 16 months expired with no new tabs 5 weeks after purchase. Obviously, DMV docs sat on someone's desk, or still are. Sales management is non responsive. Vehicle was promised to be detailed, but it was delivered a muddy mess w/ tar on the paint. Bottom line, this dealer is not committed to the customer or a professional process. Not recommended. read more

Not one salesperson in sight for over 20 minutes. When one attend just talked about my job. Didn't offer to show any cars or ask questions. Not coming back to look at cars with my husband read more

Incredible experience with Jim Burke ford. Finding a bronco at msrp off the lot is almost impossible in SoCal right now. Especially a 4 door hardtop. My husband and I ended up driving up to Jim burke ford from OC. Every person I spoke with was great. Very transparent. They made the process so smooth. Special thanks to Nicole and Tim. I was able to complete most of the paperwork online prior. All of my questions were answered quickly. They gave me what i wanted for my trade in. This dealer transaction was the smoothest I've ever had. No high pressure for additional items in the finance office. Truly a family feel at this dealer. I reccomend Jim Burke ford to anyone looking to buy a new ford. My husband will be working with them shortly for a new vehicle for himself. Thank you again to the whole team. read more

Jim Burke Ford - Bronco time - Car Dealers Near Me - Bakersfield, California

Was in Bakersfield from NY on business, have been interested in a Mustang EV. Decided to stop by to check one out. Walked into showroom, went to an open office, Carlos Mendoza was seated at his desk. When I asked him about this vehicle he immediately engaged with me, took me to sales lot, said he would get a key for one of the Mustang EVs, and suggested I take one for a test drive. He was very knowledgeable about many aspects of the vehicle. Learned much about the IT and driving performance of the EV from him. Thank you Carlos! read more

Friendly staff. Usual oil change and service. Used my rewards points for the service. I still have enough points for another in 6 months.

Had a great experience helping a friend purchase a Mach-E (which are sweet btw) with Tim's help. He's a machine. Was interested in possibly buying one for myself and tried to work with Hector. He was rushing me and kind of impatient and off putting. I'm sure there's plenty of stress with the job but if I do come back, I will work with Tim on the purchase. Thank you Timbo!!! read more

Jim Burke Ford - Mach-E Cali 1 - Car Dealers Near Me - Bakersfield, California

We bought a new Ford Lightning at a different dealership on a Saturday and were on a road trip and broke down on a Sunday. Our vehicle had to be towed to Jim Burke. We were fortunate to get Tabitha Cox as our service advisor. Our issue was unique and Tabitha ensured it was fully looked into and was able to get our truck fixed ASAP. We live 150 miles away and Tabitha was able to make a very stressful event much easier for us. She was patient with our questions and addressed all of our concerns. Very appreciative for all of her efforts and dedication to getting our truck fixed. read more

This Ford location has wonderful costumer service, great communication, and they provide you with a Lyft to and from appointments in minutes! Service prices and parts have been fair priced. I've used them for over 15 years!! read more

Why did I have to talk to 3 different people, 1 via a phone call, then 2 via text. Ridiculous. Gave them the info that I was closest to Oak and they made an appointment at Gasoline Alley. Went to the wrong location 2x's, first to oak, then I was directed to 3500 Gasoline Alley, they I was told there no go across the street to the 3501 building. THEN TO FIND OUT the person who was to work on my car that day called out and they don't know why he made an 11:45 appointment because that's when they go on lunch. Well Linda I don't know either, I just brought the car here. This was mentally draining and not b putt off the 3 places I went to to even get to the appointment did anyone care. All of the service people to the women in the b appointment building on oak couldn't comprehends why I was irritated and by the end off it crying. I just wanted new wheels and my alignment adjusted. It's not rocket science. I can't stand these service center, at least Toyota would have sat there and figured it out without making need just from place to place. read more

Quick Lane Oil change. I am guessing it would depend on what you consider quick. I checked the website and it said they close at 5:30. Headed straight there after work and arrived around 5:15. I was told that an oil change would take at least an hour. I can understand that is was close to quitting time however there were about 3 people standing around chatting inside, and several guys in the empty bays waiting to go home. I took a few photos at (5:17 as you can see on the photos)before I headed off to Valvoline on Coffee. I arrived at Valvoline at 5:39 ( as you can see in the photos) and was out of there in 15 minutes folks! YAY for me I wanted to give Ford a shot because my brother said he took his cars there. I have a new Ford and wanted to try it out. I guess I won't be back. read more

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Tracy went above and beyond to help me. Great people. I will definitely go back . And I will be telling anyone who wants to know my positive opinion of Tracy and the selection of vehicles read more

I've taken my 2017 mustang in here 3 times and spent over $5,600 trying to get the AC fixed. They have not stood behind the service warranty at all. Sometimes it has sat for over a month on these visits. The interior has been beaten up when they serviced it including scratches to the dash and tint. The first visit was due to a leak in cabin. The next visit they said was a leaky line under the hood. The third visit the compressor randomly exploded spewing fluid in the engine bay and smoke everywhere. They just repaired that last week and now the belt is wedged behind the pulley on the compressor. I don't even understand how that happens unless something is loose. read more

Jim Burke Ford - Belt getting shredded behind pulley - Car Dealers Near Me - Bakersfield, California

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Called asking for a purge valve 2011 ford fiesta sel. Was quoted $200+ for a 70$ part. Pretty cheap to hyperinflate prices so strongly.

Nothing like a little car trouble to try to ruin Christmas, but the good folks at Jim Burke Ford Quick Lane weren't about to let that happen. Our service advisor Yessenia and our mechanic (sorry I don't know her name) got our car looked at right away and started work on it immediately. Yessenia arranged for a Lyft to take us to and from our hotel and she even would have arranged transportation around town if we needed it. 24 hours later everything was fixed and were on our way again. Thanks Yessenia for making this go as smoothly as possible, you and your mechanic saved our trip. read more

In the automall. I took my 2024 f150 for an oil change about a month ago, was told keep n eye on your battery its showing your gonna need to replace soon. This answered my question why auto off and on switch was not working. When battery is low the truck chooses how to disperse battery power. Last night the truck didn't start, so I made time today to take in. Explained my experience and what I was told about a month ago. She said im showing your battery is under warranty but our battery tester is showing your battery is good. I guess i was not clear on what I was told a month ago. She saids you leave it for 2hrs or so and we'll do a deep test scan? And that will really tells us if its a good battery. So I leave it. I Come back to pick up, uh your battery is showing its good, so its under warranty, we won't replace. You can buy one if its really bugging you. She tells me, your on n off auto switch can be caused by power of battery or something electrical we don't know you have leave it. So what if I get stranded cause of this battery, u gonna come pick me up. She said oh no we can't do that. We'll thats great news. I guess that last gentleman i spoke with on my oil change is a liar working for ford. 2024 with 22,000 miles. This just adds to the clunk noises I hear on this transmission. Folks when you pay ford takes care of you. When your under warranty they dont care what your story is​. Folks do your research on the next vehicle you buy. Id give 0stars on the great listeners they are. read more

Went in to get my sync audio system updated from vs 1 to the latest vs, currently at vs 3-4. Found out there is something that I don't remember the name of preventing it from updating. Cost over 1k to repair, I decided nevermind. Went in to pick up my car, now the audio system doesn't work at all anymore. I was told to bring it back on my off day so they can "try" to get the system working again. It was working when I brought it in, it's worse now than it was when I dropped it off. Never again will I take it to the dealership! 2016 Ford Escape btw read more

Really if I could give them a NEGATIVE to the service department. Do you really give a family of 7 and cat that fits a family of 3. Serious this happens everytime we come and seriously learn how to give the right cars out to people with the right size family. No wonder this place got a 2 star they SUCK. When you pay a lot for a car you expect to have the same similar car or close to it. Horrible horrible horrible horrible. Hope they can't fix my car. I'm done. Service girl SUCKS at her job. read more

Jim Burke Ford - For a family of 7. That's what JIM BURKE give. Service lady sucks at her job !!! - Car Dealers Near Me - Bakersfield, California

If your looking for quick reliable service this is not the place. 2 days to do a 2 hr job and a week for diagnosis and then when repair is done its done like a beginner did it. Experience has vanished from here nothing like it used to be years ago. read more

It had fair pricing, decent trade value, But Rick became soo rude when we didn't buy a car from him right then. I couldn't believe the things he said. STAY AWAY from Rick!!!!!!!!! read more

To many issues with the Ford product that they will not admit they have an engineering issues and the dealers are non confrontational with Ford Corporate. read more

I sent a picture of some body work I needed . within minutes they were reaching out . I talked to Leslie and she brought me through the steps. The technicians did a fabulous job in a timely matter. They matched the color of my paint perfect and even detailed my car when they were finished however if it wasn't for my first conversations with Leslie I might of shopped around. Leslie gets a 10 customer service, her personality. she keep me informed without me having to call them. . She is awesome and I believe that is the reason why I went with Jim Burke, Ford collision and repair.Thank you Leslie and the great team. read more

Jim Burke Ford - Front finder replaced - Car Dealers Near Me - Bakersfield, California

Ok let me start off by saying I bought a 2015 F-150 from here at the end of 2015. I was given a pretty good price and the staff were very helpful at that time. Fast forward 5 years later, came in to bring my truck in for basic service (oil change, tire rotation etc.) so I decide while I wait let go look around on the sales lot see if anything catches my eye. They didn't have to much stock out which is understandable due to vandalism in recents weeks. I walked the entire lot and not one person asked if I need help, and when I did run into an associate near the front entrance she didn't even acknowledge my presence. So that's why they got two stars from me. Rudy where you at brother, you need to train these people on customer service. Get your stuff to Jim Burke Ford. read more

Jim Burke Ford - Car Dealers Near Me - Bakersfield, California

Horrible Bad Business No Loyalty at all, reserved a car that I test drove to find out it was sold when I got there

I had my Ford F-250 towed to Jim Burke Ford in Bakersfield. I was towed from Newhall, California. Why? Because it was the Ford Dealership. My alternator went on on I-5 as I was head north from Los Angeles, California to Bakersfield. The tow service company dropped it off early in the morning and I was there when they opened to see to get a repaired and went to the parts department first and then to the service area. It needed an alternator as I suspected. They did not have one in the parts department. So I had to waited a day for them to order one and a day to get it back to Jim Burke Ford, so I was out of service 3 days, but they repaired it mean while I did some checking prices and hourly labor. But finally they got it in and I was running. I thought I bought a brand new alternator and it was professional installed. It was installed, but after I'm on the road over 1000 miles away at a service stop I find they put in a refurbished alternator and not a brand new Ford Delco alternator. I paid the price for a new alternator, and I was given a refurbished alternator. So I can not in good conscious give the a rating that's good, they never informed me they were using a reimbursed; if that was the case I could have gone to an Autozone and pick one up and r&r it myself. So I am very disappointed in the Jim Burke Ford, I think and know I was ripped off. This is exactly why dealerships get bad ratings. I can only suspect they saw Texas plates on my truck, charged for a new alternator to increase their profits. read more

Quick Lane service downtown Bakersfield off Oak St. Customer Number# 736584 Invoice # 709408 I wouldn't give any stars how great this place is. Schedule an appointment online on 09/03/2022 @ 2:00 pm for my truck, a 2018 Ford F250 concerning my brakes all four especially the Driver and passenger. I spoke to Advisor Gabriela T about my concerns and over the paperwork, we discussed what concerns I had with the brakes. I was then told there is warranty that covers the truck and everything needing to be done all I would have to pay is $100 for the Deductible. We then agreed to continue yes it's covered and all I have to pay is the Deductible of $100. The technician Ruben S. inspected the truck and put on paper, inspect replace front pads and machine or replace rotors inspect calipers wheel bearings master cylinder brake lines, and fluid level. once finished I was then told the truck is ready and my payment of $100 for the Deductible was all I needed to pay. Once I have paid I was then told there is no contract covering my 2018 Ford F-250 so my new total would be $744.12 which was never mentioned in the agreement before agreeing to proceed. I could have gone elsewhere for a better deal. I also have pictures on site of dark greased fingerprints on the interior door after pictures I tried wiping them off and haven't made any progress also dark greased forearm rubbed up against on centerpiece armrest compartment that folds out to another seat. I would like to discuss this issue with a manager or higher and settle it. I will be taking my 2018 Ford F250 elsewhere after we settle this issue. read more

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I want to give a shout out to Elmer V. for his empathy and human kindness. I didn't know who to reach out to and he has helped me in the past with Ford question. I found a Tracker on my car that doesn't belong to me. Not able to reach it myself, Elmer was able to get me a last minute appointment to get my car checked. Unfortunately they weren't able to find it. But nonetheless I'm extremely grateful he tried. Now in days people won't do anything that doesn't benefit them. Even the police informed me they couldn't do much. If I find it I could turn it in or just throw it away. Which lets me know how serious police take it. Thank you Elmer for doing more than the police could do. As a mother and wife I thank you for trying. Xo read more

Went in with the intentions of purchasing a Bronco for my wife and was there for half an hour. Not one person came out to help us so we left and went to buy a Jeep instead. read more

I have leased two new Ford Rangers from Alex Barrios at Jim Burke Ford, and could not be happier. Alex has a way of conducting business in a stress-free, low-pressure manner that actually makes buying a new car fun and exciting. He made me a surprisingly good deal for both of the vehicles I've leased from him and kept me informed through the process from the initial order, to the day of delivery. Alex will keep in contact but will not blow up your phone begging for a sale like other dealers do. I look forward to seeing him again when the time comes. I recommend Alex to all of my friends and family in the market for a new Ford! read more

This dishonest dealership will put "Blue oval certified" on anything. Then when you buy said certified vehicle you get to wait at least a month for them to even look at the problem. read more

Took my used car in for two minor issues. I was told my extremely overpriced extended service plan doesn't cover either issue and they quoted me $600+ to replace a cupholder. The sales department also declined to cover the issues, despite my purchase being less than a year ago. I decided I would not spend that much for a cupholder so I picked up my vehicle. They charged me $185 for the "diagnostics". Mind you, diagnosing this problem takes less than 2 minutes and virtually no labor. I will avoid going back to Jim Burke Ford. They have no customer service and they're only out to cover their own skins. read more

Customer service is horrible in the service department! Service advisors don't call you back and if you want your vehicle repaired in a timely manner FORGET ABOUT IT! They are slow and they could care less about the Customer! Trust me go to another dealership or go to a local mechanic!! read more