On Saturday, November 8th, I visited Bakersfield Hyundai to look at the new 2026 Palisade. I was referred by my neighbors, Henry and Shelly Castaneda, who purchased a 2024 Palisade from you a couple years ago. From the moment I arrived, I was greeted by a friendly salesperson then welcomed with genuine warmth by Kris Craig and Jose Galvan. Their friendliness, eye contact, and sincerity made me feel like family. I test drove the Palisade and loved it, but what truly stood out was how I was treated throughout the entire process. Kris worked the numbers, and to my surprise, there was no need to negotiate, everything was straightforward, honest, and more than fair. I stepped away for an hour to think, and it didn't take long to realize that the deal was unbeatable, and my car-buying experience was something rare. I have purchased well over 30 vehicles throughout my life. Some experiences were tiring, some ordinary. But my experience here with Kris, Jose, and Betty in finance, was exceptional. I genuinely felt valued, so much so that I became emotional expressing my gratitude to Kris. Throughout my visit at the dealership, several other employees also chatted with me and even greeted me by name, each adding to what I can only describe as a "perfect" car buying experience. To Kris, Jose, Betty, and the entire Bakersfield Hyundai team: Thank you for setting the standard in customer service. Thank you for your kindness, your smiles, your professionalism, and most of all, your warmth. read more

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This dealership has been a part of our lives for over a decade. We bought a 2017 Hyundai Sonata Sport in 2016. On May 4th of this year, We returned w car we bought through financing dept of Hyundai w intentions to use as trade in for new car. The salesman Jose AguiLiar was not acting in our best interest. Became EXTREMELY disrespectful, condescending, deceitful, dishonest, & rude. I'm leaving this review on May 22nd. We drove off "congratulated" in a 2026 Hyundai Sonata. First, The salesman Jose AguiLIAR refused to lower the asking price. When I brought to his attention that other dealerships were offering better incentives, & lower asking ($29.5) He suddenly pulled a $2500 rebate out of his repertoire. (That rebate? Turned our very reasonable 3.9% APR into 8.39%) The trade in value documented & discussed was not honored. (Trade in value & price was falsified. Agreed upon 3500$ (still incredibly low) buried in the contract we were actually given $1500.00) As soon as I had the opportunity to breakdown the contract presented to us AFTER the signatures were placed by electronic sig (done purposely) nearly impossible to read & comprehend much over E-Sig) We Complied with EVERY person who contacted us from the "ship" that's got SO many metaphorical holes in it, it's sincerely disturbing to see it's Buoyant!?! MULTIPLE people representing Hyundai began calling, texting, one saying "call me back we're working on an exception" whilst the other is just text messaging him telling him they're going to hafto "cancel the contract." Another saying we need MORE $ down, we need a co-signer, etc. days later. The salesman snuck in 11 GRAND in "optional add ons" after us reiterating & specifying that we weren't interested in paying for any extra optional expenses or fees. Jose attempted to convince me that there wasn't any. Verbally listed ALL of the non optional fees, leaving out the others that he knew we were talking about. Lying by omission. I had to take his word, until, I was able to dissect the initial paperwork. Showing EXACTLY how much extra padding there was, how MUCH that added to the already overpriced sticker cost. ($11,000.00 in unnecessary optional packages) My husband & I verbalized, & reiterated several times we didn't want, nor would he have signed paperwork agreeing to pay for all the additional unnecessary. (Sooo many perks came w our initial purchase in 2016 it was just incredible, so generous, shocking, & we were SO grateful. We wanted to show our gratitude through loyalty to this dealership.) Then we arrived, & got preyed upon by a snake in the grass. The interest rate literally more than doubled!!?!!! (ALL Thanks to Jose's bright idea for a cash back rebate. Rather than negotiating a lower amount @ asking. (I don't feel/think he has the capability to negotiate, lacks the bandwidth & brain power required to negotiate. I asked SEVERAL questions he wasn't willing/prepared to answer, so he just sat there, like a lump on a log. Silent. Stagnant.) We were never given the option to keep his brilliance of a cash back rebate (2500$) The Only thing that rebate did? Was SPIKE APR from 3.9% to 8.39%! Jose never asked to check our credit, but somehow acquired our FICO scores. Without our knowledge, consent, or permission. Don't waste your time w these AWFUL, GREEDY, SELFISH, FRAUDULENT PREDATORS. The yo-yo financing. I'm leaving photos of our trade in (fully loaded w leather interior, sunroof, 10 yr warranty, Satellite Sirius Radio, Blue Link, RSA, offered for free @ time of purchase & honored by whomever worked there 10 yrs ago.) DEFINITELY wasn't the man who said, "well make sure you spell my name right." After attempting to lambast US for "going behind his back" & complying with the other people @ Hyundai contacting us? Who worked for the EXACT same company, in the EXACT same town. Now, with this knowledge I have been transparent about & 100% honest about, After reading this extremely unfortunate truth... would you risk your time & money w these unprofessional, hotheaded, uneducated, arrogant people? Jose Aguilar requested personally that I spell his name correctly. After expressing I planned to leave our experience in writing, communicating to him that NOTHING was handled properly or professionally. How let down & unhappy we were. After bringing up the "state" of the reviews, experiences of others w the SAME kind of predatory, inconsistent, disorganized, flimsy nature in how he & Hyundai of Bakersfield routinely conducts business w consumers. FAIR WARNING GO ANY PLACE ELSE. Unfortunately Jose AguiLiar is not the only Jose. He's not the only salesman to treat his CUSTOMERS unfairly. Borderline illegal tactics, fraudulent, & corrupt predators dressed up like "Capable, Knowledgeable, Competent Professionals. I sincerely hope that this saves someone the stress, anxiety, & pure exhaustion that this person & his place of employment have caused us. read more

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Service department here is A1. David Clark is always on top of his game. Great communication and always professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships. read more

So we went car shopping on a Saturday. It was a pleasant experience. My daughter did need a co signer. She didn't need to put any money down and was able to drive off the lot with her dream car. So the following Monday comes, and someone calls our daughter saying her loan didn't go through without a down payment. So they want her to return to Hyundai and put a down payment, and have the contract rewritten. My husband was furious. He was upset because he felt lied to, lied to by the salesman Sultan and lied to by the finance manager Beatriz since we were told our daughter didn't have to put anything down and we already had our contract that says we didn't put anything down. So my husband and daughter had to return and redo everything since Saturday meant nothing. My husband and I have never had a bad experience with a car dealership before. It makes me wonder if this is just Hyundai? read more

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Came in for my complimentary service oil change done at 11 am. Mind you I had an appointment set at 11:15, and yet we still waited 5 HOURS!!!! and the location of my vehicle on bluelink showed it was sitting in the back the WHOLE TIME!! Just when I came back to the desk asking about an update , they told me they had just started on it and it would take another 30 minutes. I start the timer on my phone , and consistently checked MyHyundai app to see if they did start on it. NEGATIVE! Unacceptable wait time, especially when I had made an APPOINTMENT. read more

The salesman I talked to was very rude and shady. He tried to trick me into writing my signature on a piece of paper without telling me what it was for. Come to find out, it was a written contract that I had to take the car if he got the monthly payment lower. I went with my brother and once we started to walk out, he tried having us talk to his boss. She was even worse and genuinely made me never want to go back to a place like that. Went to Bill Wright Toyota shortly after and got a better deal with nicer people. read more

1-Star Review -- Bait-and-Switch Pricing & Shady Practices I visited Bakersfield Hyundai on Aug 2, 2025, to purchase a 2025 Palisade Calligraphy. It was advertised online at $50,879, but they quoted me $55,879 before tax -- a $5,000 markup with no explanation. The out-the-door price they gave me was $61,331.78. VIN: KM8R74GEXSU906692 They did the same thing with a 2025 Palisade SEL Premium FWD -- listed online for $43,705, but quoted at $48,705 before tax, with an OTD total of $53,519.93. VIN: KM8R44GE0SU934509 This isn't a misunderstanding -- it's deliberate bait-and-switch pricing. They show one price online and give you a much higher one in person, before taxes or legit fees are even added. They also copied my driver's license without my consent and asked for my full address just to give a quote. On top of that, the Calligraphy I came to see wasn't even there -- the manager had taken it home for the weekend, yet they were still advertising it as "new." Completely unethical. I walked out and will never return. Double-check VINs, trims, and pricing if you even consider doing business here. Update (Aug 6, 2025): Your response is just a generic copy-and-paste that completely ignores the serious issues I raised in my original review. You didn't address the $5,000 bait-and-switch markup on the 2025 Palisade Calligraphy -- or the fact that the same thing happened with the SEL Premium trim. You also didn't explain why my driver's license was copied without my consent, or why you asked for my full address just to give a quote. On top of that, the vehicle I made an appointment to see wasn't even on the lot. This wasn't a misunderstanding -- it was deceptive and deliberate. And your failure to address it in any meaningful way only reinforces the shady experience I had. Potential buyers: take note -- this dealership relies on misleading prices, high-pressure tactics, and clearly has no interest in honest customer feedback. read more

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Man, the staff here really isn't it except for Tommy, he's cool. But most of the others act like they don't care at all. It's like dealing with a bunch of high school dropouts with bad attitudes with gut issues all bloated read more

Bakersfield Hyundai - Car Dealers Near Me - Bakersfield, California

See Jose Galvan...He'll take care of you! The employees are very friendly! Christian in the service dept. was very helpful and provided great service during accessories being added. read more

Bakersfield Hyundai - Got a Santa Cruz! - Car Dealers Near Me - Bakersfield, California

I wanted to share my recent experience because it was really disappointing. I took my car in for a routine oil change. My husband dropped it off, and when I went to pick it up, I noticed a white mark and dent under the gas tank that wasn't there before. I brought it to Christian's attention, and when he looked at the before-service photos, he said there was a glare, so nothing showed up. He offered a detail to remove the white mark, which was taken care of, but the dent remained. When I came to pick up my car, he didn't greet me -- the first thing he said was, "Your car has a lot of scratches," which felt unnecessary and dismissive. Christian tries to gaslight you and is very rude with no customer service skills. I pointed out the dent again, but he refused to take any responsibility and insisted it must have already been there. I also asked to speak to the supervisor, who wasn't in, and was told to talk to the sales supervisor. That conversation went nowhere. He looked at me like I was bothering him, made a copy of my paperwork, and promised to follow up -- it's been over a month, and I've heard nothing back. Additionally, there was no proper handoff when I went to pick up my car. Normally, they bring the car to the front with your keys ready, but this time, they left it in the back for me to go get myself. How is that even safe, especially when you're trusting a business with your vehicle? It added to the already disappointing experience and made me feel like my concerns weren't being taken seriously. It's frustrating when a business won't take accountability, especially when customers trust them with their vehicles. I really wish this had been handled differently. read more

High pressure selling is never a great start when trying to win over a client . Seems to me that the initial sales person " greeter " if you will starts talking shows you a couple of vehicles and before you even had time to examine the vehicles the pressure sales pitch starts to emerge. If the " greeter can't get you into the sales office fast enough the " manager " appears out of no where . I had some concerns regarding a type vehicle I wanted and was denied a test drive by the manager because I would not be led into a sales office to " commit " to buying a vehicle that I had not test drove nor examined to see if the vehicle was right fit for me. Savvy shoppers won't bite the carrot . read more

I did not have a good experience. GM likes to play games rather than deal straight. Character is important to me when dealing with any business. Bakersfield Hyundai was lacking in my experience. Tread carefully. read more

Won't return here. Bought maintenance package and had a rude service manager tell me I had to find my own way back to pick my car up. Their "courtesy" service is now only one way. Someone named Angel confirmed this and rather refund me all my maintenance packages over their moronic policy. Good Riddance! read more

Once they make the sale it's game over. Detail shop has no idea how to care for matte finishes , took it back once. Requested to speak to General Manager not sales manager NOONE called but they made the salesman try. Won't be going back read more

Everyone here besides Tommy is extremely miserable. They don't have any care or patience, and they treat people terribly. Rather shop at Bill Wright Toyota down the street or Haddad Kia before I come here. read more

I had a great experience buying a car at Bakersfield hyundai, i want to thank natalia lopez for providing great customer service as she was patient with me and when i did buy a car she took care of me and answered all my concerns, i also would like to thank sales manager Pete for being understanding and answering all my questions and working with me to get the sale completed and in a timely manner , i want to thank natalia for delivering the car to me, very happy with the service they both provided me. Thank you read more

Customer service is horrible and they racial profile people. My husband went in and the first thing they asked him is if he can speak English. I will NEVER buy or support hyundai. Shame on this place and the people that work there too. read more

Great customer service! Everyone in the service department greeted us with a smile and was very helpful! This is our 3rd time being in a Hyundai dealership and this was the best experience we have had! Usually you buy a car and everyone is so kind and welcoming. Once you have to service your vehicle in other dealerships, no one made any eye contact or said hello. I would like to say every single associate that we came across either made small talk or made us feel welcomed! read more

I had the pleasure of working with Alex this week to get into a new Elantra. Excellent customer service, knowledgeable, communicative and expresses overall concern about the customers wants when it comes to working up a deal on their preferred car! Pete was a manager who also helped on our deal and was just as helpful! 10/10 recommend asking for both when visiting Bakersfield Hyundai!! read more

Absolutely horrible dealer . Ramiro was very pushy and tried to force me to sign a contract soon as I sat in his office didn't even show me an apr just assumed I'd sign like I was an idiot . Then another guy Jose Galvan I ask him about a car he tells me has to go through inspection I ask if I can have numbers on the car since I had already been approved and this dude kept forgetting about me and I have to call like 3 times and this fool tell me the cars been sold today even tho since yesterday I was trying to get numbers on it like wtf kind of program are you guys running at this shitty dealer bro read more

I bought my 2018 Sonata a couple of years ago and paid 22k cash. It has paint chipping everywhere and engine is a nightmare in-fact it is not starting right now. I also paid cash for an extended warranty (I was newly divorced and on my own and wanted to feel protected) The first month I had my sonata it died twice at a gas station and I had to call Hyundai to be put on hold for half an hour or more just to end up right back at the receptionist who had no clue what was happening and just doing their best (I suppose) to try and get a person to pick up the call. Car had to be towed and fixed twice in one month and now it just is dead and engine light is on and I literally baby this car and only drive it around town. I tried to call Hyundai this last week and once again was put on hold. It was the twilight zone like it always has been (by the way it's not Hyundai brand in and of itself. It's specifically Bakersfield Hyundai and the way they manage that office. It is a joke and it's very frustrating. They market right now that they've redone their office or this and that and they've got coffee and water and I'm sitting there thinking who gives a rats ass about that stuff people just want their car taken care of and to have decent customer service. I mean, I know I got ripped off I get it. I paid $22,000 for my car it's probably worth five or 10 now if I'm lucky but my point is I bought an extended warranty and I'm just anxiously waiting for them to tell menothing is going to be covered watch it will happen, not to mention if it ever does get running again I have to deal with the god-awful paint chipping situation, which they've recalled some cars for, but it's some big nightmare bureaucracy thing to get anything done Angie M Bishop 2018 Hyundai Sonata read more

5 stars for this dealership with it's service department. That is still taking good care to service our 2019 Sonata. We took delivery of the brand new vehicle as a 3 year lease. That still looks and runs like new, now nearing the 60k recommended service. read more

I do not recommend this dealership for sales/finance purposes. We have had pleasant and smooth interactions with service (left several 5 star reviews to them) and I wish it were that way all around. We cancelled our GAP and Extended warranty in DEC 24 and then JAN 24. I gave ample time to let the refund process take its place but now three months later and nothing. We called the first week of FEB and were told that the two checks had been issued and now we just had to wait longer. Follow up a month later in March this week and no calls back from dealer although several were promised. No one was ever available and when they are they don't have answers unless they lie. My husband walks into the sales floor Thursday to handle it and they promise another call back that day. 24 hours later and nothing. He calls and waits, no call back. Goes to the dealership AGAIN on Friday and is told they cut the checks YESTERDAY. Not sure what is going on or who is in charge because anytime we ask for a superior we are told no one is there and keep getting the run around. read more

I was there a couple months ago to buy a new Santa Cruz, the sales experience was awful. The salesmen made zero effort to help me get the drive train I wanted, then later on when I decided on something else the negotiations were so poor that it was extremely rude. They started with offering me the vehicle at 4k over MSRP... this isn't Covid anymore.. then when they found out I had a trade in valued at 13K they tried offering me the same vehicle but with an additional 13k tacked on to the price tag? ... they wanted my to pay 17K over MSRP insane... I gladly went out of town to buy my new car at a deal wayyy below MSRP. I would have left this at a 1 star review but I just had my car serviced for the first time at this location and I was happy with the service side of things. The sales team however deserves a 1/100. read more

Love my Hyundai Palisade!!! I've had many different SUV's and nothing beats the Palisade. Great staff!!!!!!Everyone is very patient, courteous and professional. They explain everything and answered all my questions. It was a smooth process. I highly recommended. read more

I took my IONIQ6 for 30,000 mile factory maintenance. It was not busy compared to my three previous visits. It took 2 and half hours. Checked in at 10:28 AM and completed at 1:04 PM. I was tracking status but it wasn't progressing any until 12:15 PM. So I went to the service desk to see if anything was wrong. The service adviser was a guy named Cameron Reynish. First he said that it takes longer because I didn't have an appointment (my appointment was 10:30 AM). Then he said the technicians are out for lunch (when is their lunch break?). I waited almost 2 hours already so I just wanted my car back. He went to garage and came back saying it's on the lift and will be done in 30 minutes. The job was completed at 1:02 PM. When I signed the release paper, I asked what went wrong. He replied nothing went wrong, even simple oil change takes long at the dealership when it's busy (It wasn't busy at all, it took 90 sh minutes during busier time and with more things done on my 3 previous visits. Unlike gasoline cars, servicing EV doesn't take long). In conclusion, the service began around 12:20 PM. Almost 2 hours later my check in. This pathetic rude guy Cameron R talked nonsense excuses (appointment, lunch, busy). Full of lies. Very disappointed. read more

If I could do zero stars I would. Avoid at all costs!! Specially the service department. Extremely unhelpful, they don't return calls but worse of all they won't do the work properly and leave you to fix issues that they caused. Cannot stress this enough! Avoid!! read more

Service staff does not communicate when vehicles are done.. An oil change takes hours and when you call you get an attitude as if you've done something wrong. read more

I bought a new 2024 Hyundai Tucson Hybrid from this dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service center) has not been great, at all. The big issue is something that happened today. The car has about 6500 miles on it now. We were getting the car washed about a week ago and the detail crew pointed out that there was some issues with the paint. I noticed a small flap on the hood look like it was pealing from the edge. I went home, called Hyundai Corporate and asked them what I can do about it. They asked for all my info, like vin and so on, and upon giving them the info they informed me that my vehicle had a 3 year, 36000 mile paint warranty and they would cover the repairs. Fantastic! I submitted some pictures they asked for, worked out the details, and they approved the repair. They set an appointment up for me at this dealership to have the repairs completed. Mind you this was about a week long process of going through their corporate channels to get the manufacture itself to approve things. They gave me a reference number and email confirmation to show to the dealership once we arrive for our appointment so they could start the repairs. The dealership declined to do the repairs. When I arrived at the dealership, I spoke with one of the service advisors. I told him we had an appointment set up through Hyundai. He was able to find the appointment after a few minuets of searching and asked why I brought the car in. I told him the situation, explained how the paint was pealing at the edge of the hood and told him I had spoke with Hyundai corp. about the issue, that they had approved the repairs and gave me a reference number to give him. He said the reference number was not important, stating that they would do their own checks and submit their own pictures and such. He explained it would take a few weeks for this process. I explained I had already did that, because I understood it would take time for this process, that was why I had already contacted the manufacture, to find out if it was covered and speed up the process a bit. He then seemed to brush off my statement, saying that he still had to do it this way, and that it my previous approval was irrelevant. I was a bit upset with this, but held my tongue. Maybe they just needed to get a different kind of approval? At this point, the service advisor started to complain that they didn't do paint repairs and that they would have to find an approved body shop, and negotiate things, then send the car to that body shop. He said it would take a few days or maybe even a week for this process when my wife asked for a general idea of what we would be looking at. I said that was fine, I understood paint takes time. He seemed like he was disappointed that we didn't just leave at that point. He kept saying things like "if you want, you guys can come back at another time after I find out what Hyundai wants to do." At this point I said we already did that and Hyundai ALREADY APPROVED it. I had the reference number in my hand. He never asked for or let me give him that number. Every time I tried, he would cut me off or not respond. He then said he needed to take his own pictures. So we followed him out to the car, in which he took a picture of the hood from a distance and walked back inside. He didn't get any vehicle information that is usually required for warranty work, like vin, miles or anything else. I asked him if he needed the info, knowing that he does from my own experience working at dealerships in the same position, and he said he didn't need it for this. We went back in and he asked me if we wanted to leave, again, and I said we could hang out for a bit and see if Hyundai will get back to him, considering they had already approved the work. An hour goes by and he said they hadn't responded yet, but I was out of time as my wife needed to go to work. I told him we would have to leave soon. He then says that Hyundai declined it. He asked if I wanted to speak with the manager, I said yes. He "called" him but after another half hour of waiting, he never shows up. I went to my car and called Hyundai corp and they said it was approved already. Apparently this dealership simply doesn't want to do warranty work and will label things outside of warranty to avoid it. Unfortunately, I ran out of time and had to leave. Hyundai (the manufacture not this place) said they would issue an official complaint and reprimand against this dealership and will honor the warranty at a different dealership of my choosing. Save your time, go somewhere else. This place wants to give you the run around and waste your time. read more

This was my very first car purchase and honestly wow! Firstly, Blanca, she helped me right when I got there and before anything, she ensured to make a personable impression and did not make me & my friends feel like she wanted to immediately sell anything! She was with us for about 3 hrs just trying to find my perfect fit. Her energy was immaculate! Then we was directed towards financing with Daniel Q and he made sure that I was taken care of with my payments and interest rate! They were so kind and genuinely cared about what would best fit me. Thank you for making my first car purchase so memorable! read more

Bakersfield Hyundai - Car Dealers Near Me - Bakersfield, California

The service department is good but be prepared to be harassed by sales while in the service department. I went in first my first service and while I was actively with a service associate this sales guy came and started asking me what my monthly payments are. Granted I know I'm at a dealership but I'm in the service department trying to get my car serviced not simultaneously trying to buy a car. Well just a week later I had to take the car back in because they just received my car part for a recall. While waiting for my car I get a call from someone named Joel claiming to be from service asking about my experience in service. I say it's good just waiting for my car. Then he starts to try to sell me a car. At this point I'm like what the heck is going on with this service department here. Feels like a sales trap and very uncomfortable. read more

Made an appt about two weeks ago for service and a couple of mechanical parts to be replaced. We live about 1 1/2 hours out of town. Arrived at appointed time and were told oops. Part not in stock, never ordered. Was told the system they have is when you call for appt they do not check to see if part is in stock they just book appt. Said can order part and will be in three days. Came back home. Definitely check to see if part is in stock before you go. Oil change 1 1/2 hours. read more

negative or zero rating for this deceiving place. Very bad business practices and deceiving staff. They tricked me with the deal when i trade my car with their car. I agreed with the sales man on the deal to finance the car on 72 months (6years) and then when i met with the financial manager to sign the contract she do the finance on 7 years instead and unfortunately I didn't see that and i signed the contract!!! Tricky and deceiving people over there I don't recommend this place for anyone. very very bad reputation bad place don't go over there for your sake !!!!! read more

Trying to buy a car from Bakersfield Hyundai was incredibly frustrating. Despite a terrible experience with their sales team, I hadn't planned to write a review. However, they keep contacting me despite my requests to stop, so maybe a public review will finally make them listen. After doing a ton of research and test driving at another location while traveling for work, I had my heart set on an Ioniq 5 SUV. Now, for over a decade, I've only had Audis and I am used to the Audi sales model, which is generally pretty straight forward and without all of the nonsensical and frustrating tactics that you encounter when trying to buy a car sometimes. Because of this, my first step was to email Bakersfield Hyundai and I did my best to be clear about my expectations- I knew exactly what I wanted, I had it priced out on their website exactly how I wanted it, and I was ready and willing to either lease, finance, or buy cash outright (depending on what option made the most sense and could get us the best deal). I also had a trade in that I wanted to unload and included the VIN, mileage, etc. I emphasized the desire for an easy process and how above all, I didn't want to waste my time, hoping to finalize details in advance and simply complete the transaction upon arrival. It should have been the simplest sale imaginable. After some back and forth, the sales agent urged me to come down, assuring me of plenty of Ioniq 5s on the lot. Skeptical without final numbers, I reluctantly agreed. Upon arrival, I inquired about the Ioniq 5s and was directed to the far end of the lot. Despite rows of Ioniq 6s, there was no sign of the SUV. Returning to the showroom, I was told to wait for the internet salesperson. After a 10-minute wait, another salesperson took over. He informed me they only had one Ioniq 5 in stock--a 2023 model, not the 2024 I wanted. He was insisting on a test drive before discussing numbers, despite my reluctance, he cited company policy. I then had to spend an awkward 10 minutes test driving a car I already knew I wanted, enduring unnecessary sales questions. By this point, I had spent well over an hour at the dealership. Upon returning, I was escorted to a small glass-walled sales room, where the negotiation commenced. The salesperson rushed off to consult with a manager, leaving me waiting for 10 minutes. Upon their return, the offered numbers were wildly different from the online listings. This pattern repeated, with multiple salespeople assuring me each time that the latest offer was final--until it wasn't. This circus lasted another hour. Unbeknownst to the sales team, I had a clear line of sight (thanks to the glass walls) of their antics while supposedly consulting with the manager. Despite them pretending seriousness, I witnessed them laughing, standing around, and even playing on their phones, sharing videos. It was evident they were employing a transparently manipulative and slimy sales tactic, attempting to build tension and pressure through fake delays. More infuriatingly, when I pointed out the discrepancy between the advertised and offered prices, one of them (I can't recall who) chuckled and dismissed it, claiming the online prices were just to get you in the door. I called it what it was: bait and switch. Immediately, he backtracked, citing various factors affecting pricing. As someone experienced in buying cars, I knew this was neither typical nor legal. They also refused to even give a ball park on my trade in without doing a full inspection that they said would take an hour (despite them having a VIN and me saying I just wanted an estimate). Needless to say, I ended up walking after spending several hours at the dealership. I had my heart set on an Ioniq 5, but I wasn't going to get jerked around by these folks like this. Worse yet, if this is how they act (and misrepresent) when making a sale, how were they going to be when I had to come in for service later on? In the end, I bought an SUV from Honda that took a couple of emails and under 30 minutes at the dealer to sign paperwork. They had already given me a ball park estimate on the trade in via email and they honored the high end of that estimate when they looked at the car. It was easy, transparent, and honest. But the reason I'm writing to you about this today is that now, three months later, these folks keep trying to sell me a car. Every single time, I've grown increasingly frustrated with the folks reaching out to me, explaining my bad experience, telling them I bought a car elsewhere, and asking them to remove me from their list. This morning, they called me at work to ask AGAIN about my trade in and I once again told them to remove me from their list. You can do business with whoever you want, but this process has guaranteed I will never, ever purchase a Hyundai ever, but especially from Bakersfield Hyundai. In addition to posting this here, I am also sending my thoughts to corporate and the state. read more

Adrienne (service advisor) was perfect! She was a total professional and made sure that I received prompt and courteous service! I took my Elantra in for warranty work (didn't pay for a thing) but still received excellent customer service. Adrienne was polite and assisted me in getting an Uber so that I could get errands done instead of just waiting. Even the salesman and mechanic checked in on me while I was strolling around the dealership killing time (let me know where I could get drinks and snacks). I was treated with the utmost respect here. Thank you so much! read more

Last week my wife and I purchased a 2024 Hyundai Palisade. We were looking to replace a Santa Fe we purchased from this dealership back in 2017. We originally started working with Fabiola on our first visit. This was going to be my wife's car and Fabiola took the time to show my wife many vehicles, explain the features, and test drive a couple vehicles. The following weekend we returned to look some more, and were greeted and assisted by a nice young man by the name of Gilbert. Gilbert was just as patient and thorough as Fabiola and again made my wife feel comfortable during the entire process. Long story short, we got the Palisade. If you're reading this review and considering a Hyundai, then head out to Bakersfield Hyundai. This is my family's 6th Hyundai. They're very reliable and dependable vehicles. read more

Negotiated days beforehand on a deal for a car and set up a meeting for a day later. Before I arrived the car I had been looking at had been sold without me knowing, the deal then was scrapped even though they had an exact match for the car available, and the salesperson I was talking with wasn't even in that day and they did not inform the appropriate staff about anything. Shady practices just to get you in the door so they can take as much money as possible from you. read more

Joey in service and all the staff are always cool and helpful. My car is always ready when promised I appreciate the comp lyft ride home read more

Bakersfield Hyundai - 2023 Hyundai Elantra - Car Dealers Near Me - Bakersfield, California

I'd give a half star or negative if I could. Do not buy hyundai vehicles. Service department committed robbery. Did not communicate quote for alternator replacement, charged $950 for the alternator alone. This is after the engine blew out @ 125k miles, which was covered due to a recall(not a minor recall). I would rather crawl on the ground after having my limbs amputated than ever get another Hyundai vehicle. The warranty will not make up for any inconvenience you will incur from the multiple issues that will likely arise. Please do the world a favor and buy anything other than a Hyundai, and definitely stay away from the service department. Someone from their corporate office reached to offer me cash towards a purchase of a new Hyundai. read more

I have had my Elantra for over a year now. The service department is OK. They aligned my car only to tell me there is damage that needs to be fixed and another alignment. Why do the first alignment to just tell me I need to get something fixed and do it again....what a money grab. As for the car, the media console freezes sometimes. It gets decent MPG, handles well, and a fun little car to drive around. I probably won't buy new since my car is worth less than half after a year. I don't have a lot of miles, kept in good condition, but now I'm upside on the loan by a lot so BEWARE buying or being talked into a new car. I'd look into a used model for a lot less with a little bit of miles. read more

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