I went to get a replacement driver's side air bag due to a recall for my 2013 Volkswagen Passat. I live about an hour away and was able to schedule an early appointment and get in and out quickly. The technicians were knowledgeable and were going to perform another maintenance/repair, but couldn't due to a stuck screw. Instead of stripping the screw and doubling the cost of the job, they turned it down. I'm appreciative of that because I wasn't expecting to spend any money that day to begin with and they were honest about the issue. Manuel was helpful and kept me updated and asked if I needed any refreshments during my wait. The waiting room was clean, comfortable, and nice. If I lived closer, I'd go there to get more work done. read more

My local VW dealership (AV VW) recently closed and I was looking for parts. I ordered parts for my 2007 beetle. I called a week later and ordered parts for my 2019 beetle. They did not call me to let me know when the parts had arrived for either order. Both orders were paid in full upon ordering. That is just poor customer service! Then my 2019 beetle popped a code. I thought I would give them another chance. My mistake. The woman that I spoke to told me how much the diagnostic test would cost, even though I shared the codes, and that it might or might not be applied to the cost of the repair if I had the work done there. Ridiculous! She further explained that each dealership is a franchise owned independently as if that would explain the poor business practices. I called a different dealership and was told this was a well known problem and would be covered under the 120K warranty and the diagnostic would be applied to any work I had done there. That's the difference! I cannot recommend this dealership and most especially the parts or service department. Go elsewhere for your VW needs. read more

All of the bad reviews on the service side that you see ARE REAL. They charge 230 per diagnostic for "their time" for issues that have happened on my Atlas since we bought it. I asked if they can look at previous notes when they thought they "fixed it" with a software update or reset. Sure enough they did another software update, and said my car has dirt and small chips on the sensors which are causing the problems. As soon as I left the car was having the same problems, and EVEN WORSE added more problems. Now the infotainment center doesn't respond on the main screen (unless I turn it off and in a few times and say a couple of prayers), and I can't get cool air on one side even when it's set to 62. Yes they did offer me to bring my car back, but my time is worth more than the cost of continuously coming back for them to not fix the problem. I asked for refund and they told me no....because they delivered the service if dignosing that it needed a software reset and my car was as dirty. That's BS, I'm going to a legit mechanic. Oh and their time...for $230, someone connecting a computer to a port and walking away. How do I know...because the legit mechanic showed me. read more

They can improve on everything. Every time I take the car in it takes forever. Half the time they don't communicate with you that your vehicle is ready for pick up. They won't let me apply a coupon even though we haven't paid yet just because the invoice is written. Shouldn't there be a way to edit or delete it and name a new one ? That sounds absurd. They don't go out of their way to help you . Just the customer service really sucks. Doesn't even want to research anything to help you. The worst dealership service I have ever dealt with with any car if I had. Honest to God. If I could put zero stars I could . read more

have a new model bought from them, got a check engine light that has been happening to a lot of the new cars of the same line but they dont want to help with a loaner or a rental even though it will be possibly months before a fix is figured out read more

The process of leasing a new vehicle was excellent. The team was friendly and willing to go back and forth with me all day, working hard to get me the best lease possible. Pedro was very friendly and showed my husband and me a variety of SUVs, always with a smile. A special thanks to Abraham for being so kind, helpful, and respectful. He was never pushy, made the process so much easier, and even drove four hours to get me the specific car I wanted! I look forward to doing business with you again in the future. Thank you, Abraham and Pedro! read more

I have bought three cars from Volkswagen Bakersfield, and I'm not sure why I keep doing it. The sales service is great, of course, but once you're past that stage, good luck with customer service. I've been trying to get in touch with someone for three weeks now because I received a notice from the DMV about tags due on a vehicle I traded in four months ago. I've called numerous times, just to reach someone who can confirm whether they submitted the bill of sale to the DMV, but I have not received a return call. The finance manager, Daniel Gutierrez, assured me that someone would get back to me, but no one has. Now, I'm always directed to a phone number no one answers or told that I'll receive a call back--which never happens. It's incredibly frustrating. This is not the first time I've had issues with Volkswagen Bakersfield. For example, the VW I purchased in 2021 had ongoing electrical problems. The service department ordered parts, but they never informed me when they arrived. On one occasion, I was told my car was ready for pickup after it had been in the shop for 30 days, only for me to discover when I arrived that nothing had been fixed, and the part was sitting in the back seat. This level of customer service is making me seriously reconsider ever doing business with VW Bakersfield again. read more

The unprofessionalism is beyond. My husband was eager to purchase a Volkswagen Golf listed online. We drove all the way from the SFV to Bakersfield on a weekday STRAIGHT from work only to find out that the person we had been in contact with (several days before the visit and even HOURS before our arrival), was not present. Now worse of all, the car was not even present upon our arrival. Sold hours before? Who knows. We never received a clear response. Our time was by far the most expensive thing we paid for today. Thanks a lot Mark read more

Final update as I've finally gotten the money back for my extended warranty and I can wash my hands of the situation. So after my last update a while later I got a call from the salesman I'd been working with in the past. He told me that Brad was no longer GM, they got a new GM and all new management and the new management really wanted to make things right with me. They asked me to come in for a meeting to discuss everything that happened and try to make it right. Against my better judgement I agreed since it was new management I decided to give them one more chance. I arrived about 20 minutes early for my appointment and I met the new sales manager. He said he was really busy but was up to date on my situation and my salesman would be with me shortly, we could discuss everything. I was left sitting in the waiting room for an hour, the salesman never showed. I finally tracked down the manager and told him I couldn't wait any longer, he told me he though a different salesperson was taking care of me, someone I'd never heard of before. I told him no one has approached me at all and I wasn't waiting around. I left and after picking up my check today I won't step on that lot again. The Jettas are not nearly as reliable as they used to be and the staff at VW are just so scattered and seem uncaring. I highly recommend you take your business elsewhere. I had a fantastic experience at Bakersfield Mazda, I was treated like I was valued and got a deal no where near what VW offered me. read more

I took my 2019 VW Golf in for 20,000-mile servicing. I average about 5,000 miles a year, which means I don't drive it much, but I want to keep up on maintenance. The service included the usual oil change, air filter, etc. I also wanted the air conditioner serviced as I am new to the area, which is very dusty. About a month after the service, I noticed a little bump on the hood. After a close inspection, someone left a tool on the engine and closed the hood. I waited for my in-law to look at it, and he came to the same conclusion. I opened the hood, but there wasn't anything on the engine. I called VW of Bakersfield, and the person I spoke with said he would have someone call me back. A few weeks passed, and I called again and was told someone would call me back. This time, a manager did return my call. I explained the situation, and he said that because 30 days had elapsed, he could do nothing. I contacted the BBB and explained the issue. I provided a picture of the protrusion. I asked if VW had spoken with the mechanic who performed the maintenance. VW responded with: "The client brought their car in for 20,000 mile service on July 10 2024. The client then calls back 58 days later and states we damage on the hood of their car if we had damaged the hood on their vehicle they would have noticed it within a day or two at most NOT 58 days later. if client would have called back in 1-3 days we would have addressed this concern the client did not call for 58 days , if we damaged the hood, they would have noticed the damaged long before 58 days Jason Doyle Fixed Operations Director As I mentioned, I only drive my car sometimes, so the damage wasn't immediately noticed. Now, if anyone knows what tools are used to perform the maintenance (oil, air filter, and air conditioner), I can determine what tool was left on my hood. read more

Volkswagen Bakersfield - Damage done by VW of Bakersfield. - Car Dealers Near Me - Bakersfield, California

Carlos, Aldo, and their internet director are masters of bait and switch. Will set your appointment for their lease specials and then tell you we sold the vehicle at 10PM last night. The vehicles were never available. They advertised availability for the ID4 S when inventory was showing. And still showing the Pro. More than one option were available at 6PM. There was no attempt to of the dealership to call and cancel our appointment. We drove 78 miles in the morning only for them to ask if we're interested in a different option. read more

Raul F. with the sales department was very rude and hung up in my face. Been a customer for over 10 years and just purchased another car from them. I have never been treated with this disrespect. read more

I'm not even shocked this place has a 2.5 star rating If I had to tell people to stay away from anyone it would be this place. I purchased my lease almost 4 years ago.... During that time I have encountered multiple issues with the car (2022 Alta's cross sport R line) ex: brakes grinding (aka "high performance metallic brake pads", lights coming on the dashboard with no resolution, prolonged wait times when services had to be done with no loaner car... and trust me, they don't care about your time, you're there all day just stuck waiting on them etc. today I went in to turn my least in... was told there is only 1 person at the entire dealership that does the inspection (Manny) and that he is on an hour lunch and to come back in an hour... came back in an hour, waited 10-15 minutes to be helped just to be told that now Manny is in a "level 10 meeting" and they could not give me a time that he could help me. So I proceeded to wait another 30-40 minutes until I asked again. The service department shrugged their shoulders and said "sorry, we can't help you. It's not our department and who knows when Manny will be available". Like at this point does Manny even work here? Did he go home for the day and they enjoy seeing upset customers? There was also another customer in there dealing with the same issue. The customer service and quality of the car is literally a JOKE! I will never purchase through them, and will continue to spread the word so no one else has to deal with what I'm dealing with. read more

Absolute worse experience Ive ever had. I will be telling everyone I know to avoid this place. They had my car for over 2 weeks, all because the person in charge of communicating with my extended warranty, didn't know how to use a phone. My warranty had responded a day after leaving my car. I called a few times to see what the issue was but was told, "we're still waiting for a response". Instead of calling me letting me know "You know what hey, we're having trouble reaching out, let us know if you can get a hold of them." The issues was a wrongly sent email on my warranty's part. Nope, had to sit and wait to find out they're not doing their due diligence. I wouldn't have mind calling if it meant getting the ball rolling, but nope had to wait and figure it out myself. All the while, with each call of trying to sort everything out, you can hear how annoyed they were by me. Call my warranty and they tell me "They can call us. We approved the coverage a while ago". I call them and let them know the situation and finally they get the repairs going after a week and a half of my car just sitting there. They let me know it will be done asap. After more instances of saying the car will be ready, and them not communicating because I tell then I don't have a ride so need to coordinate it, it's finally ready. When I go to pick up my vehicle, the tech lets me know I have to pay for the diagnostic out of pocket when he explicitly told me if they find an issue and work on it that I wouldn't have too. Then the kicker, he lets me know then and there my tire went flat. Nice heads up pal. Found that very odd as my tires were in decent shape. Reluctantly pay them, because without a car I'm at their mercy. Say they can't do anything for my lost time, and refuse to take any accountability but instead blame my insurance for not communicating with them, that's rich. If he would have owned up to it, I wouldn't have been as bothered. Now the fun part. I go to the tire shop and see if I can get the tire fixed. They show me the damage to the tire being replaced, and there's a huge gash on the side wall. A gash that would have made my tire flat in minutes. When I left my car there I took some time to get helped, meaning it was not damaged when I left it. These guys are the worst. From here on out I will be planning any kind of service at another VW dealer, even if it means driving a ways. Make a trip out of it. I will not be going here any more, and I HIGHLY recommend, you do not either. read more

Can't recommend this dealership. I gave them a down payment on a vehicle on January 12, 2025, and was told on February 18, 2025 that it would be in the next day. So, I drove all the way there the next day after work and was told they didn't have the vehicle. I never got another update. I've been asking for my down payment back for two weeks now and keep getting the runaround. Very frustrating. No vehicle and no down payment returned. read more

You don't care so don't pretend that you do. If you did you would have made it right when you could have. I'm stuck with a service contract that I have to drive to LA to get serviced and if anything happens to my vehicle I have to tow it there. Your words mean nothing. Actions speak louder. read more

Parts department too slow, I have been waiting for 10 minutes and nobody has showed up, the girl at the cashier notified them that someone was eating and still nobody has showed up, not only the service part is a headache but also to get a part is a headache, I love VW vehicles I had a lot of them are very reliable but since Mr. Arredondo died the dealer has been a disappointment every single time, unfortunately is the only dealer in town read more

Volkswagen Bakersfield - Car Dealers Near Me - Bakersfield, California

service department is the absolute worst ever! poor customer service. they have had car over a week and still not done... I was told I would have by Tuesday and still have not heard a thing... the warranty they sold me only allows me to use their service department... I recommend you do not buy a car from here or purchase any warranty from them! trying to speak to someone is nearly impossible... they honestly need new management and service advisors read more

Very helpful! Bryce is a salesman the truly cares about his customers and wants to make them happy! He kept in contact with me and did everything he could to make sure my car buying needs were met. Sales manager Zack is also very helpful. As a team they went above and beyond to see that I found a car and loan that I was comfortable with. I recommend Bakersfield VW! Ask for Bryce! read more

We just purchased a 2024 atlas on Thursday sam and his manger went over and beyond. When we showed up he had a Starbucks waiting for us. They made the process easy and we walked out with exactly what we wanted. Plus they surprised us with a cake after congratulating us on the purchase of our car. Thanks to all the staff that help with the process. read more

If I could give no stars I definitely would. As soon as we got on the lot they were wanting financial information to run it. I hadnt even seen the truck in person yet. They put an associate, Raven, with us and she knew nothing about it. She sat in the backseat and read the information directly from the website. Then sales manager Aaron lied about the vehicle. It was posted for $23K but after I drove it and said I was interested he said the catalytic converter was stolen the night before and the listed price reflected the missing converter. The price had not been changed and did not reflect the missing catalytic, nor was it listed as is. He said no worries that he would take care of us as returning customers of Family Motors and we are all family so no worries, hes got our best interest. He said he wanted to continue the professional relationship but you don't start out a professional relationship on lies. They are not Family Motors and haven't been for a few years. Then when talking price he told us I would need to purchase a catalytic converter to be replaced which drove the cost up. The price had not been lowered as he first stated, it was just an opportunity for him to make a bigger commission. He said or I could have it replaced after the purchase on my own. It is against the law for a dealership to sell a vehicle without a catalytic converter, its against EPA regulations. He argued that it already passed smog, but CA law states that it must be able to pass smog as soon as the vehicle leaves the lot. He was clearly pissed when I told him as he walked away and came back with a "deal" on the replacement catalytic. Again, it said nowhere on the dealer website that the catalytic was missing. It also listed all the specs and included options already installed, but it actually didnt have many of them. It was as if they copy and pasted the information from another similar vehicle. It was like a ploy to get you in the dealership just to be hounded to sign so they could get rid of it. I couldn't even count how many times they told us they had quotas to meet and they are commission based sales, especially Aaron. Aaron took a backseat to the sale by allowing other inexperienced associates try to close the deal, but definitely wanted his name on it for the commission. It is very unprofessional to pass along their quota need to the customer and telling me numerous times that they are commission based. I don't like being hounded by several employees when trying to make a decision. Especially for a $26K decision. I planned on working only with Aaron because I don't like all the back and forth, it should be cut and dry with all information presented accurately and honestly with him seeing the entire sale. Long story short, it was too good to be true. The truck was not as listed and it pissed him off when I printed out the information and questioned him about the specs. He had no answer except " I don't know", " I'll look into it", and " the price reflects whats missing". Again, not as advertised and not listed "as is". Over the course of 3 days there were 6 different associates that I dealt with and all of them were pushy for us to just sign. They called and messaged me nonstop trying to instill fear of missing out so I would just sign. I decided I wanted the truck and started the process only for Aaron and Maria in finance to drop the ball. I gave all the requested financial information and left a $500 deposit just for them to run it then ignore our calls and texts. Maria called me from her personal phone and said she would work on it then ignored my messages. When we finally got ahold of her the next day she said she was busy with customers the night before. I was also a customer and I was waiting to hear from them on the deal. Basically they didn't care about our business or as Aaron said "family" as they left us hanging and lost the deal. I never heard back from Aaron or Maria even after calling the main line, his phone and her phone and leaving messages for both. He lied, they lied, and they are not to be trusted. And to top it off I still have not received my $500 deposit back. They ignore the calls and have the inexperienced associates take a message. read more

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We contacted Volkswagen about trading in our 2017 Tacoma for a family car. Our Salesperson Bryce made everything super easy and handled most of our transaction over the phone and by text. They even had Starbucks ready for us when we got there! Handling most of the transaction over the phone was really helpful to us as a busy family of 6. Bryce made sure everything was as seamless as possible for us. We could not be happier with our new Volkswagen Atlas! We already love it so much and cannot wait for all of the possibilities with our new car. Maria also was great with our financing and making sure we had the correct warranty to protect our vehicle and it was just an all around amazing experience. I could not have asked for a better car buying experience. They also gave us a really neat goody bag and a cake! How amazing is that!?!? read more

Volkswagen Bakersfield - Car Dealers Near Me - Bakersfield, California

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This review is for Nicholas Arredondo who is the Manager of Service. Thank you for saving my car's life and mine! You are a caring person who values your customers. If anyone needs great service or has issues with their car, please see Nicholas. He is your man! Special thanks to Eli for helping me locate my vehicle and keeping me calm. I made it to work on time via Lyft ( which they provided) and my car was immediately taken to service and delivered to me today, washed and in pristine condition. Will return!! read more

Extremely disappointed with the service at the Volkswagen dealership. I went in to return my leased car (third time trying to return it) and was met with nothing but disorganization and delays. I was made to wait 35 minutes, only to be told that Manny, who supposedly needed to handle my return, wasn't there. They told me to come back at 1:00 PM, but when I returned, Manny wasn't the one who assisted me; Nicole was. It turns out Manny's presence wasn't necessary at all, which makes the whole situation feel like a complete waste of time. The lack of clear communication and efficiency was really unacceptable. read more

Five stars for the guy in the parts department with a mustache and glasses. Really really helpful and knowledgeable today. Thank you for the help with the coolant. read more

Thank you gentlemen from Bakersfield Volkswagen you've kept your word without a doubt the best experience I've ever had in buying an automobile. Great service , great personalities from a place in my heart they made it possible thank you all truly blessed by you all Jonee Williams read more

Ripped off again, they said we need the transmission fluid changed, but in the Manuel it says not to change it under 100k miles! Charged us $600 out the door for nothing! Do your homework people! They knew it too when we confronted them today, just sat there all quiet! Lied to us! Ripped us off! read more

I literally love the customer service here at Volkswagen Nicholas always makes sure my car is taken care of whenever I come in for service. I can't wait for my time it up for trade in I'll definitely be coming to visit there sales team. read more

Volkswagen Bakersfield - While waiting for my care to be service I sat down - Car Dealers Near Me - Bakersfield, California

Unhelpful. Not responsive. Rude. Unprofessional. Lack communication. Overcharging customers above MSRP. I left this place after dealing with a rude dude/chick and purchased the next day in Clovis. Clovis forgot to activate something on my vehicle so I took it to Bakersfield and these dudes were in no way helpful. False promises of call backs. Customer care is non-existent. My car has been there since Tuesday and nothing has been done. Today is Thursday evening. Nobody calls me. When I call, I get sent to voicemail. Beware of this place. DO NOT BUY HERE. read more

As the new manager Jason quoted, this is the worst VW dealership in the entire country, he is absolutely correct. The worst service I have ever received. Kept my car three weeks and told me it was done. I came to pick up and half the work had not been completed. Do not bring your vehicle here. read more

Thank you Jason Huerta for turning around a sour situation. Management should give you a raise, promote you and have you show the others how to give great service. Kudos to you, my appraisal of VW has moved to positive. MT read more

As my 2014 GTI seemed to be coming to the last of its transmissions life at nearly 160,000 miles, I figured it was time to explore getting into a newer & more reliable vehicle. Immediately upon arriving I was greeted warmly by Grace and a few of her colleagues. They gave me a fair value trade in for my car & I was happy to do business with them on the purchase of their brand new 2023 GTI they had on the lot. The exact same color spec as my 2014, just a whole lot newer and massively more functional haha. Why fix what's not broken? (Metaphorically speaking). The entire purchase process was the best I've experienced thus far. Constant communication and accommodation was felt from Grace & her associates. At the end of the evening, I got a great number for my vehicle and got into a brand new car with help from a superb sales staff. My standards for a car purchase have now been elevated. Thank you again Grace & the rest of the Bakersfield Volkswagen team! read more

Volkswagen Bakersfield - Car Dealers Near Me - Bakersfield, California

The after sell experience has been awful. Now that the car is sold can't get a response to multiple calls or emails regarding things that were promised and some that are required by law. Not sure what is so hard to respond back to an email inquiry. read more

S****a, who answers the phone, or is a " secretary " is horrible. I've called several times asking her basic questions or requests & she couldn't answer them. Whenever i would ask a question in general, always had a rude response, couldn't answer a question, couldn't set an appointment, im confused on what she's suppose to do exactly. I'm sure if I called & would ask the opening/ closing hours, her response would be "I don't know, I don't make the hours". Long story short had to go down to the dealership yet again, because S****a couldn't answer a simple question or better yet do her job. :) read more

Update 10/13 I brought the vehicle back in 9/25 - They "fixed" the leak. It's now 10/13 and the AC is broken AGAIN. The service department, as usual, has no one answering the phones. Ridiculous. I should have gone down to LA instead of dealing with these scammers. read more

‼Terrible Service‼ Whoever is in charge of the Parts Department does a terrible job! For 4 days I've been trying to talk to someone and for 4 days I haven't even got a call back nothing. If you can't even talk to a customer let alone call them back you shouldn't be working there. read more

Worst customer service in the service dept. I've been waiting two days for a call back. Still no call. read more

Love my car, but hate that I have to deal with Bakersfield VW. 4 years in and there customer service has not gotten any better. Called to schedule a recall. Scheduled me out for when they'd have the parts come in for me to come in and tell me they don't have them all. How about a phone call? Nope. Not the first time the don't have common curtesy. read more

Those two stars are there because Maria in finance was a dream to work with! My husband and I really appreciated her kindness and professionalism. Everything else about the purchase was horrible. During our initial call, the rep could not give us the out the door price. We had to call few times and speak to different people to get that information. Once we had that number, we made an appointment with Abr for 9am that Saturday. We paid a deposit for the vehicle two days prior to our appointment and they were aware of our pre-approved check. Abr asked for our Starbucks order as he wanted to greet us with that when we arrived. We left Los Angeles at 5:30am to make sure that we were there on time. When we arrived, we were told that Abr was at Starbucks for a customer. We test drove the car then just set around for about an hour. Abr did not introduce himself to us until 10:40, and there was no mention of Starbucks or apologies for him not meeting us at 9am. The car was dirty when we arrived and was only charged at 60%. At 12:39 the car was still being detailed. When asked was it fully charged, a rep told us that he wasn't sure but if it wasn't, we could just stop on the way home to charge it. That is unacceptable. We left at 12:53 and the car is 57% charged and not fully cleaned. This has by far been the worst experiences that we have had with a dealership that we have purchased a car from. I would also like to add that we were there for almost four hours and no point did we meet or hear from a manager. The price was what they said it would be and we appreciate that. However, if you are wanting to purchase from here, we suggest calling first and walking them through your expectations for suitable customer service as that is not something that we experienced them being able to figure out on their own. read more

I have been with VW since 2014 in Ventura. They really took care of us! This summer we moved to Bakersfield and traded in our perfectly great VW for another one. The salesman was nice but extremely persistent. We've had the vehicle for not even two months and the coolant light went off. I took it in and they topped it off saying, "It was just a little low". Well, the next day the light went off again indicating there must have actually been a leak that they didn't bother to check for. I brought my car back in to get fixed all the while overheating on the way there. They've had my car since 8:30 this morning and said we'd receive an update around 1 pm after calling around 10 am. After not hearing back, I called at 3:15 pm and got sent to two voicemails. It's now 4 pm and I have not received any update on my car regarding the issue or even when I'll get it back! This customer service is unacceptable and I would not have stayed with VW if I knew this is the service I would be receiving from the dealership. read more