I brought my 2019 Cadillac CTS in for a simple oil change. What I received was a nightmare. After I was home I found oil was leaking on the garage floor. So 40 mile drive back to Three-Way. I was told the mechanic failed to remove the old oil filter seal and that there was now 2 seals (the reason for the leak). Okay now it's time for another oil change. I decided on DIY. Well I needed a hammer to strike the wrench to loosen the drain plug (probably over tightened to assure no further leaking). The oil filter was over tightened as well to the point I needed a channel lock pliers and all my might to slowly free it for removal. I'M very lucky my drain plug was not stripped. I mean how can you recommend a repair shop that cannot perform a simple oil change? read more

We bought a 2025 Tahoe from Shafter Chevy and two weeks in the engine cover leaked and transmission fluid line broke. So we got our car towed to 3 way since it's closer and the people who helped us were very kind. They couldn't get us a rental on the first day which I understand. The next day I got a call from the man helping us and he had got us a rental. He even got us a Tahoe which was very kind. Now here is the questionable part. We inspected the rental before we drove it off the lot and noticed it had one tire on the back passenger side that was all terrain tread. The other three were all weather tire. I have never in my 44 years of life seen this on a rental but the lady assured us it was noted and ok to drive. A week into having the rental the oil change and air filter light came on so I brought it in to get the maintenance done. Once it was finished and when I got home I noticed the All Terrain tire was rotated to the front passenger side... instead of just correcting the tire issue while it was getting the maintenance done they just moved it. I don't get it. If I ever get my new Tahoe back it will be the only Chevy I ever buy. I'm not satisfied at all. The only reason I gave 2 stars was because I really liked the customer service, the people are nice. The product is garbage. read more

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Bought my second Chevy Camaro from them in 2014 which I still have But now I see that they have very poor customer service and they honestly don't care about their customers needs or satisfaction. read more

One star is quite a stretch. Zero stars are what they deserve, after dragging my kids through hell for weeks. They care about saving face, not making their mistakes right. Absolutely do not recommend. read more

Lupe valdovinos was the best i really recommend him as a sales person has the best service he been selling car for a very long time knows what he is doing read more

This was our first oil change on a new car. We were immediately greeted and dropped our car off for the first oil change which was compliments of the dealership. Our car was ready before the expected time. Everything was clean and done properly and we were treated nicely. We would return. read more

Three-Way Chevrolet Cadillac - Nice - Car Dealers Near Me - Bakersfield, California

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Without a doubt, the worst service I've ever experienced if there are five categories to judge overall performance, they failed at every category: quality, craftsmanship, communication, accountability and honesty. I was lied to on several occasions, misled and tricked. I took my truck in for one problem came out with 3 problems. I could go more in details on how horrible this place is but I'm leaving this review hoping that others read this and run the other direction. This place is a shade tree mechanic with a Chevy symbol !!! read more

Joel Lobos is great! Not only did he take me in with out an appointment for my oil change but let me know of what services I should be looking for in the near future. read more

If you are shopping for a new Chevrolet, go outside of Bakersfield. One of the worst dealer experiences from searching, to financing to service. Was wanting to purchase a new Chevrolet Colorado ZR2, they didn't have the one in stock I was looking for, so was a hassle trying to locate another one at another dealership (should have taken that as a sign and just drove to that dealership and bought it there) after 3 days they still couldn't figure out how to get it transferred, after 4 days they all of sudden got one in that supposedly had all the same options, it ended up not. I ultimately opted to purchase the truck, spent 3 more hours at the dealership after spending several hours originally on Saturday and then a large amount of time over the next 6 days. When I got to finance the misery and BS continued, they CHANGED the interest rate we had been discussing and had been listed on all the paperwork I had been given, they gave multiple excuses for it but ultimately BS especially with an 835 credit score. Didn't leave with the vehicle that night because it had some issues that needed to be fixed (clips that hold the trim to the body), so the truck had to be transferred to service, our salesman said service would then handle it. Next day I received a text from the service department saying "This is Juanita, I am your service advisor, text me with any questions." I text that morning and asked when my truck would ready, with no response, text 2 more times throughout the day, still with no response. Called the next morning and left a message, still no response, my wife called and left a message with no response. Finally called again in the afternoon and asked to speak to a manager, instead Juanita finally answered. She said the vehicle was ready, I asked her if it was washed and ready to go and she said that is not the service centers job, that is the sales department's responsibility and she would reach out to them. Finally at 5 pm they notified my wife it was ready to pick up, when she got there it still had not been cleaned or filled with gas, so again we waited. Got home the truck home and the next day we realized they never gave us the paperwork or manual for the truck, SO have to go back again to the dealership. I bought a new 2024 Jaguar F-Pace and 2024 Toyota 4Runner and NEVER had such incompetent and BS as this dealership. If you are looking for a Chevrolet or Cadillac, go out of town, others be prepared for the BS and a horrible buying experience. read more

Three-Way Chevrolet Cadillac - 2024 Chevrolet Colorado ZR2 - Car Dealers Near Me - Bakersfield, California

2025 is a new year and it appears Three-Way Chevrolet has a new service department. OK, maybe not new, but definitely a better and much improved service department from the last time I needed work done. Check in process was quick and my service advisor, Jaime Rubacalva, was extremely cordial and knowledgeable. Jaime kept me advised on the progress of the work and the work was completed surprisingly fast. Days instead of weeks! Stopped by to pick the car up today and Jaime had everything ready to go! Based on this most recent experience, I will most certainly use Three-Way Chevrolet Service again and I'll look specifically for Jaime. On prior occasions, I have not hesitated to point out some of the problems and reported them on Yelp. Only fitting to do the same when the service meets or exceeds my expectations! Bravo Zulu Jaime! read more

On 7/16/24 at around 1pm Three Way began a simple change using a "faulty gasket" on the new oil filter. While driving home on Hwy 58 I had to pull over because white smoke was coming from the engine and tail pipe. A tiny drop of oil registered on the dip stick. (See attached) I called 3 way service who told me to get the vehicle towed back to 3way. I had to ARGUE with the service manager to get 3way to tow the vehicle. I got my car back on 7/19. read more

Three-Way Chevrolet Cadillac - Dip stick showing dangerously low amount of oil. - Car Dealers Near Me - Bakersfield, California

Martin Gonzalez at Three Way Chevrolet , was a true blessing for me and my family. Our car broke down on the way home to Oregon and martin took charge of the situation-- kept in contact with me over the weekend on his personal day off and went above and beyond the call of duty. High character individual!! His company is lucky to have him! He's a new friend!! Todd Roberts read more

Place sucks! My truck came out with more problems than it had. They broke my remote, playing guessing games with the problems the truck had, the they "fixed" the AC but in Reality I was charged and the problem was not fixed. I messed up bringing my truck here bc I bought it here I thought it would be the best fit. Wrong, never again!! I'll stick to my backyard mechanic who has always been great. read more

Ricky is an excellent service rep to work with , he keeps you informed step by step !

The parts employees were nice and courteous. They are very thorough is making sure you get the parts you need.

Had a great experience at Three-Way Chevrolet on the purchase of a pre-owned vehicle. Viewed vehicle online, did all negotiations over the phone with the help of my salesperson, Sam Ponce, who was great!!! When I arrived to purchase the vehicle Sam had paperwork ready to go to streamline my purchase. Top notch! read more

If I could give this place zero stars I would I towed my car in for broken control arm and they ripped my bumper on top of that Jaime was arrogant and rude saying it was collateral damage. I went in the day after my car was towed in and my bumper wasn't ripped also I had a cologne in my car along with a charging box and they stole both if you could avoid bringing your car here please do I asked for a general manager to contact me for the damages that were made to my car but no one has contacted me 0 stars if I could don't leave even a dime in your car lol low life thief's I would call Jonathan and he would never answer this service department is garbage like the people working there they must not get paid enough read more

Did everything online/over the phone. We live in Sylmar and were looking for this specific vehicle/color/features, etc, so we ordered it, and it was delivered. Tony is a true asset to this dealer. Received calls/updates, and delivery was amazing. He knew the inside and out of it even for it just being there for a day. Thanks, man!! read more

Three-Way Chevrolet Cadillac - Car Dealers Near Me - Bakersfield, California

Got a random check engine light so took my Volt in to see what's up. Dealership was clean & super friendly stuff as I walked in, like 3 people said hi. Was assigned Steve H. as my service advisor. He was able to quickly diagnose the issue upon drop off and give me a rough estimate of cost and when to expect the repair to be done. Great communication and transparent through out the whole process. Nicely reminded me of items that needed to be serviced that were long overdue (149K miles on the Volt lol). I knew about these but had just been putting them off but knocked a couple of them out. All and all a very painless experience, which is crazy because I absolutely hated going to the Chevy Dealership in Cerritos, CA. I won't get into the details but they are so bad in every way you could imagine. Thanks Steve and Three Way! Now if you could just sell me a Vette at MSRP, then we be talkin' read more

This service department is the worst I have ever had to deal with. They do not communicate at all! How they think this is appropriate blows my mind. Vehicles are such a needed part of life and when someone leaves it to get serviced, we should be constantly updated and have it resolved timely. This is the THIRD person who performs the same. First time, truck had mechanical issues (which we later lemon lawed BECAUSE three way had it so long). Spent 30 days in the shop while they waited on parts, and we only got updates when we called to find out what the status was. Second time was them fixing something they messed up when they "fixed" the frost mechanical issue. ANOTHER week why they waited on parts and service. I called and scheduled things with you. Why aren't these items ordered in advance or communicated how long the lead time is? This time was sensors a bird took out. Dropped it off Friday at 1. No update Friday. NOTHING Saturday (which means they kept it til Monday). Monday we call at 9:30 and can't get anyone in the phone. FINALLY get a text that they are still evaluating??!?! The sensors were killed by a bird. Order replacements and install. So what I hear, is my truck has been sitting there for three days and hasn't even been looked at. It's absolutely ridiculous. We will never bring our truck here again. read more

Time is one of the most valuable things we have--it can't be saved, stored, or refunded. Once it's gone, there's no getting it back. Unfortunately, Three-Way Chevrolet-Cadillac service department failed to respect that. I scheduled an appointment expecting routine service, only to wait three hours before learning they hadn't even started on my vehicle. This wasn't the first time I've experienced issues here, and after multiple instances of poor communication and disregard for my time, this was the final straw. While they apologized and offered a free service for another day, no discount can make up for lost time. I won't be returning and wouldn't recommend this service department to those who value their time. If you're considering this service department, be prepared for long waits and poor communication--or take your business elsewhere. read more

Everything is perfect, because I changed my service advisor to a lady named Juanita both days both the Drivers Becky and Breana were professional and a joy to ride with. When women help eachother magic happens read more

Good morning everyone I bought my car from three way Chevrolet from here like 4 months ago and I love the car and everything and only had it for 4 months and it just broke down on me and I took it to this place to see if they would help me and they were not helping me at all they left me without a car for over 3 weeks they tried to charge me 17k to fix my car and I bought it from them and they were not helping me at all they tried to say that they would help me with 5k and still I had to pay 12k and I only made 2 payments on the car and once again I didn't even got to enjoy my car with my kids and now I'm stuck with 2 cars payment because they didn't took up ownership on the problem because they get their car and fix it up to work for only 4-6 months and then you stay without a car I will never go buy a car from this place again all they sell is lemon cars so be careful read more

Three-Way Chevrolet Cadillac - My car - Car Dealers Near Me - Bakersfield, California

Let me start off by saying I have never had an experience like this as a customer. I am also somebody who manages a large amount of people and I deal with customers daily. I would be fired if I had a quarter of the issues that three-way Chevrolet has had with just me alone this month! I've dealt with the SALES AND SERVICE department for a personal vehicle and a fleet vehicle (separate instances). I have been attempting to return my truck that has had issues since the day I picked it up.I have had nine check engine lights come on in the three years I have been driving this vehicle. I've made four attempts to get an actual answer on if it's possible to return the vehicle. The second interaction I had with the sales person who was " helping me" confirmed it would be a good idea when I made a JOKE about just burning the truck down and walking away from it because they have been zero hope in this process. every time I went in or called they try to sell me an electric vehicle. I declined very firmly every time, and got pushed away because they did not get any money from me....jk they found a way to get to the money which I will circle back to.manager and she was zero help. I've spoken to three different sales reps to see if they could help in every one of them have tried to sell me a car. A complete disgrace to Bakersfield! Two months later I finally find some somewhat of an answer. we agreed on the price I will owe for turning my lease in early. Now they're adding on more penalties even though we agreed on what they said they were gonna charge me. Another thing I have to address which I'm dealing with as I am typing this, I drop my company vehicle off three weeks ago and they said it would be at the latest two weeks. I asked for an update and they said their service tech was on lunch (Jami). I have called two times now and they said that they are going to call me back. I requested to speak to manager and he said he's gonna pass my information along.. I am recommending to my company that we no longer do business with this establishment because of the customer service. this is completely unacceptable. I'm hoping that somebody from Chevy see this so I can at least get a freaking call back! I need this for my job my job whi read more

If I could give 0 stars I would. We had nothing but horrible experiences with three way. we leased a truck in 2022 went over miles (our fault) tried to come in multiple times to just give it back and pay what we owed. each time we were told we could do nothing and had to hold onto the truck until lease was up in 6 months (NOT TRUE) called gm financial and was told we could give it back. but the last time we went HUGO told us our best bet was insurance.... If you get what he was hinting at. HIGHLY unprofessional. Then they ended up buying our truck from us and we paid the difference. They kept tacking on random amounts when we would come in and pay the remainder. then get this . When we did pay off our portion THEY HAD NO PROOF WE DID AND I HAD TO SEND A PICTURE OF OUR RECEIPT TO PROVE IT! How do you lose record of that?? Again highly unprofessional and rude . Will NEVER purchase or have service done here again. read more

Honestly I'm pretty disappointed and upset. Was looking at buying a truck. My salesman Bert made me a formal offer on the car and I agreed and we started talking about financing. The next day they told me the computer made a mistake and they needed to tack on an extra $6,000. I told the manager Jordy what happened and he told me he would make sure I'm happy especially since the company I work for does so much business with them. What they ended up offering me was $2,000 under MSRP.... So still $4,000 over what they originally offered me on paper. They told me there are no incentives and almost no room for them to make money even though it's a 2024... what a load of crap. We sell vehicles here at my work and we honor any offer we make, but on top of not honoring their offer. They didn't even try and get close. I'm upset, disappointed, and mad. I will not be recommending this dealership to anyone I know based on how they do business. Update - I had forgot to mention that the dealership where the truck was supposed To be transferred from said they would honor the offer that Three way gave me (who they wouldn't honor themselves), the other dealership quickly changed their mind after Three way gave them a phone call which insured I would not be able to get my truck or offer at all.... (Vehicle dealerships will call each other to cancel deals to make themselves look better) and will do this for one another. So they wouldn't help me and then they wouldn't let other dealers help me!... "thanks 3 way Chevy!" read more

It's so hard to do this review. But i couldn't live with myself if i didn't. Came in to turn in a lease. Of course, i was over in my miles. Fine, that's my problem. But here's the problem with Chevy. Came in at 12:30pm and didn't get to leave until 9pm. And left feeling as if a crime was committed against me. First off...why do car dealers take their sweet time? No one wants to be there that long! Is our time not valuable? Second, why do we have to scream and shout to get a deal? Obviously being kind doesn't work. It's like you have to be a serious A-hole to get them to cut you a deal. Third, the sales men are incompetent. Don't know their rates, rebates, deals and offers. The manager Jay is too busy to help any of them - so you sit and wait. Wait. And wait longer. Do i recommend this place? ABSOLUTELY NOT! I can't wait to unload this lease and be done with Chevy for good. Sorry Chevy try to do better...this was my worst car purchase experience ever. read more

Garbage service department! They don't call you and update you, will keep your car for days without any communication. When you call and ask for a manager they won't send you to one instead they just send you to another service guy. Only reason they're in business is because they are the only Chevy dealer in town. read more

I came in to this establishment looking for a new vehicle. My husband and I talked to Alex, who was very nice and was ready to help us shop. We explained that we were looking for a 2024 Chevy Travese. We were told they where selling like hot cakes and would probably have to order one. We told them we really wanted to see it in person before ordering so they promised to call as soon as they had one on the lot. When we received the call, we decided on a date to come check it out. Alex wasn't able to help us on that particular date and had us work with his very good friend Manny. We loved the car so we walked in to talk numbers. We specifically stated several times that we knew we had great credit and wanted to run numbers with out any personal information. Manny said he totally understood and provided us with the numbers. My husband and I were shocked with the final price and we wanted to negotiate, when my husband stepped out to make a phone call manny insisted I provide my social just to write it down, he promised nothing would be ran without my consent. I provided him with my social and he did in fact ran my social with out my consent! I found out when I received a notification from Credit Karma. When my husband texted Manny to see if he had ran my credit he got no response. Why run my credit without my consent? Why pretend that you didn't run anything and proceed to hit me with the highest possible payments assuming I had bad credit after running it and knowing it was in the 800's? Nothing but a bunch of liars and cheats trying to take advantage of people! read more

They deleted my review on Facebook and blocked me, so now doing a review on yelp. We Paid $50,000 for a 2017 Tahoe less than 2 years ago. Literally 2 months later, we have to completely change out the brakes and the rotors, took it to three way, they said, "oh, their just dirty, that's why their dragging, just have it cleaned and it will fix itself". Had our mechanic shop look at the brakes, and sure enough, all the brakes were so bad, they warped the rotors. So had our mechanic fix them because "they weren't covered under warranty" at three way. Then 1 year later the transmission goes out, which also wasn't covered under warranty. $4,000 later for a transmission AND a yoke replacement. And now the check engine light is on and we had it looked at, and it has something to do with the hood latch. And not one mechanic knows anything about it or how to fix it. So now we're driving around with a truck with a check engine light on that no one knows how to fix. And THEN come to find out the truck was in an accident before we bought it, and we weren't shown a Carfax report when we purchased the truck. We went through our papers and nobody bothered telling us when we bought it, which now drops the value way down if we want to trade it in. We have spent $6,000 to fix this truck in less than 2 years. And it's still not even driving correct. They have done absolutely nothing to try and resolve any issues we had. It's like they knew the truck had issues, and basically masked it up, and sold it. We will never do business with them again. read more

Shady assholes. Ran my damn credit without permission! I just went in for a test drive. Thanks for messing up my credit!!! Never coming back here!!!! read more

I've purchased three Escalades over the years and I can truly say that 3way Cadillac has really gone downhill since losing Rusty and then Sean as service providers. You still can't get anyone on the phone for Cadillac service without calling many, many times. The poor service at 3way is the reason im not buying another Cadillac. read more

Three-Way Chevrolet Cadillac - Noone is at the window for rental pick up(while my Cadillac is being seviced) for the last 30 minutes. What a complete waste of my time! - Car Dealers Near Me - Bakersfield, California

My wife took the car in for recall service on 12/18/23 and not only were there three large chips on my windshield, but they also moved my seat out of position, changed the radio station to music she doesn't like, and had the volume set really high when she picked it up. When she called back and emailed about it, they said they would check the surveillance. We also made a preservation demand on the surveillance video, but since they hadn't responded at all after stating they would check the surveillance, it seemed like they may be waiting for the surveillance to cycle through so they can say they don't have any evidence that they damaged our car and also that they forgot to preserve the video. Didn't get a response until after 2 follow up emails on 12/27/23 and 1/8/24 and a phone call. We received an email stating we would get a response that day. They didn't send back a response until 1/10/24, two days later. They tried to claim damage was preexisting with a photo of light reflections. We sent them a photo of the actual damage including showing them where the damage actually was and that there was no damage in the locations they claimed were preexisting damage. I asked them to preserve the video again and to review the video. They told me that as long as I came in within 60 days of service it wouldn't be a problem, but if I wanted to come in after that, they would need their IT to save it. I told them I could come in 1/26/24, well within the 60 days. I get there 1/26/24 to review the video. I tell the team lead that I was supposed to meet with that I'm not worried about them repairing the windshield since our insurance will cover it. I tell him I just need to know what happened, because my car is getting damaged and I'm not getting answers. We have two Chevys and I won't be able to trust bringing our cars there if we don't know why one got damaged. If it's an accident, that's not a problem with me. If it's a cover up, that's where it becomes a problem. After spending 45 minutes there waiting to get to see the surveillance, I'm told that they made a mistake and the surveillance video is deleted after 30 days. So no video for me to review, but they assured me that they reviewed it and they didn't see anything that would have caused the damage. For me, it just makes me assume that they did cause the damage and were covering up. I express that concern to the lead and he's nice about it and says let's talk to the manager. So we talk to the service manager. I start to explain that my wife brought in the car to get a recall service and three new chips appeared on the windshield, at which point he cuts me off mid sentence to tell me that they don't cover windshields and if they caused the damage it would have been from the inside, not the outside. I tell him, I'm not worried about the cost of repair because my insurance will cover it, but I'm concerned about trusting my car there for service because of the damage that occurred and I don't know what happened. If someone damaged it and tried to hide it or if it was an accident. At which point the manager cuts me off again and says very aggressively to me that none of his guys would ever do that and they have multiple surveillance cameras from when the car comes in until it leaves and they pay for the damages they cause, that he has invoices for $4,000 and $5,000 damages. I asked him not to cut me off again and try to explain that I don't care about the money, I just wanted answers and explained the video is deleted. He brushes me off and cuts me off again to aggressively tell me that they didn't do it. If they didn't do it, how did they let the surveillance get deleted after two specific requests for preservation? It's either utter incompetence or malice. Generally I try to not assume malice, but after speaking to the service manager, it's hard for me not to. They also made her sign for release of the car before they told her where it was. read more

I must say as a single mom with a teenage daughter driver can be pretty overwhelming. But because I take her car to Three-way Chevrolet for all of her cars service needs I feel much better about her being on the road! The staff there is extremely knowledgeable and friendly! The service department runs like a well oiled machine (no pun intended). I never have many issues with her car, but when I do they are quick to fix it and I never have to worry about whether or not I can trust them with the recommendation they give me. I am grateful to the Service Team and the rest of the staff for making the process at ease! read more

Just bought a Cadillac 2024 XT5, at 264 miles the transmission goes out, they have had it for a week, told me last week it looked like the torque converter was bad, this week the transmission cooler leaked coolant into the transmission, very serious, coolant eats up the fittings and clutch plates and hoses, I told them I wanted a new transmission in it as it is a brand new car, service guy Hector tells me , there are none available we will fix it. I don't want someone throwing darts at a board trying to figure out what's wrong, I want a new transmission, I called Cadillac and they agreed and are looking into buying car back, we will see what happens, I told Hector I called Cadillac, he said yeah that's the best thing!! When I first walked up he says "man these 2024 XT5'S what's going on with them? like its some sort of joke on a $54,000 car. read more

Great service! Matt was very helpful Had an issue with key pod got it replaced and programmed by insurance read more

I had some things wrong with my truck which the technician and I didn't agree on. I must say that Martin Gonzalez the service advisor was extremely professional and kind in defusing the situation and helped me resolve it in a professional manner. Thank you Martin read more

Working with Jody has been an absolute pleasure. I have ordered a new truck and he has been so good about updating me throughout the process! Couldn't ask for a better salesperson to help me out with my new truck needs. read more

Customer service is terrible no contact with representative keep calling and told he is busy. 1.5 hours later still to busy to let me know the status of vehicle, 2 years ago worse experience had my truck got 1.5 weeks for the AC repair and same no contact just left me hanging and of course no courtesy vehicle was ever available had to make a bunch of calls to check on the truck said i would never come back- but made the mistake of doing it read more

It was time for my elderly mother to give up her car, which she had bought a few years earlier at Three Way. Not wanting to deal with the hassle and risks of selling the car ourselves, we took it to Three Way to see if they would buy it back. We checked Kelly Blue Book before going and had in mind a fair price for the car (knowing of course that they would have to make a profit on the car's resale). Three Way beat the price by a couple thousand, a very pleasant surprise. More importantly, they made the whole process pretty smooth with no hassle. In all, we were done in a bit over an hour. It was a Sunday and their finance department was closed so they delivered the check to my mother on Monday morning. A great experience. read more