Here for routine vehicle maintenance. Place is pretty busy. I opted to wait for my vehicle. They…read morehave a couple of waiting areas and offer a selection of snacks, teas, coffee and waters. Aris assisted me with my visit on this occasion. He was friendly and helpful. I needed a wall cell phone charger and he accommodated me with one. Vehicle was ready at time promised and liked that he checked in with me, giving me updates on my vehicle. Waiting area and restrooms were very clean and everything was organized.

We can't recommend Leo at Bakersfield Lexus enough! We've now purchased two vehicles from him, and…read moreboth experiences have been outstanding. Leo truly goes above and beyond for his customers. He took the time to listen to exactly what I wanted and worked hard to find my dream car instead of trying to sell me just anything. He's knowledgeable, patient, honest, and genuinely cares that you're happy with your purchase. Buying a car can be stressful, but Leo makes the entire process easy and enjoyable. We never felt pressured, and we always knew he had our best interests in mind. If you're looking for someone who will treat you like family and make sure you drive away in the perfect vehicle, ask for Leo. We'll definitely be back for our next Lexus!

Shane and his crew are truly amazing. Never any pressure. Honest truth. Been our family mechanic…read morefor over 10 years and four cars. Keeps our 2004 Suburban and 2004 Toyota running as good as they can for their age. Fair value and never adds unnecessary work or up charges.

Took my car in to get a new thermostat. Cost was exactly what was quoted and was appropriate. Told…read moreme it would be done by 12 and they had it done by 10:30. I was so pleased that when my brother had an issue with coolant not getting to the radiator, I referred him. They diagnosed it and fixed it quickly and very cost friendly. I will definitely be coming back for any future vehicle needs.

This shop was able to diagnose my issue which was a failed high pressure fuel pump on my gmc…read morepickup. They got the parts and had it replaced the next day. Quick work for the complexity of the task. I did check call around for pricing and they were comparable to the other shops I called. Only difference was they fit me in immediately versus other shops saying a week or two out. Also I the customer service was very good and friendly. They kept me updated throughout the process.

Always friendly and polite Sign says amenities are a bathroom and a mechanic. Sign could be…read moreupdated to read a hell of group of mechanics. Value is all up to the eyes of the beholder. You trust your ride to get you from point a to point b why not trust your mechanic to help you get there safe n sound in a reliable vehicle!

First and foremost..SHOUTOUT TO JAZ my sales consultant, ANGELICA my finance manager and JOEL the…read moreGeneral Sales Manager. Mercedes-Benz of Bakersfield has been a solid spot for me, and this recent visit proved exactly why it's worth passing both Lexus and BMW on the way. ​The sales staff and finance manager were incredibly helpful and professional, making the process smooth and timely. I worked with Jaz again, who was my sales rep a few years back. Even when we were rationalizing my last purchase, he came across as a great salesperson, and he's only gotten better. He gave me plenty of options to choose from without making me feel rushed, pulling out any and every vehicle my indecisive significant other wanted to see or drive. ​ The little things this dealership does made our experience feel personal, The level of attention this dealership displays is exactly why I keep returned to this establishment to purchase a new vehicle all while passing by Lexus and BMW.. If you're looking for a new or used Mercedes vehicle, definitely ask for Jaz Dhillon.. Tell him Michael J. sent you, or dont just pay em a visit.

EVERYTHING Went Super Well!…read more I came in, for a limited time detail special, that was mailed to our home. As always, they went above and beyond the call of duty, to make sure that I didn't have to wait too long. I didn't mind, because it's always like OLD HOME WEEK here! I even went to visit Bryan, our wonderful service writer and friend, for about 35 years, where he now works, at the Subaru Dealer next door. I even met a really cool employee, who does some technical work, for the sales department, by the name of Jenson. If I ever thought about driving a new Subaru in the future, I would buy it from him, or someone that he recommended! Anyway, John, who really knows what he's doing, and can diagnose a problem on the spot, and his outstanding service team, are all SUPERSTARS!

Amazing experience with our concierge Marisa. Very friendly and knowledgeable and patient!!! Walked…read moreus through all the features of our new Nautilus. Got a great deal on my trade in and the nautilus. Brand loyalty will be thing for me in the future...I will direct my friends here when they're looking for a new vehicle.

Nope , returned to Toyota in Visalia , where service means something still , not the pasty hand job…read morebecause your navigator is 21 years old.

We recently went to Sangera Subaru looking to purchase an EV…read more Our sales person Mario was friendly, honest, knowledgable, and when he didn't know something he said so and either found out or got us to a resource to answer our questions. They were extremely patient and attentive, took us on several test drives to compare vehicles as well as letting us look at the vehicles and compare them. The lobby was clean and comfortable, snacks and drinks were provided in abundance, and the AC was cool. The entire process was very low pressure, they never once tried to push us into anything or made us feel pushed. There were no drawn out speeches on extended warranties or paint protection, and in the rare instances where add ons came up, they answered question if we had them or took a "no thank you" and didn't press. from Mario to the Sales Manager, the General Manager and the Finance person we worked with, everyone was great, professional, courteous and good humored. We ended up needing to leave our first visit as my Fiance was very tired and hungry after work, but when we told them we needed to come back the next day to finalize the deal, they didn't try to stop us or anything like that. They said they understood, set us up to come in the next day when we were fresh, and said goodbye. They could not have acted more perfectly in that situation. They washed, cleaned, charged and readied the car for us before the deal was even signed so that we wouldn't have to wait or come back, which was a really nice touch of customer care and shows how committed they are. It was not a completely perfect experience but that is part of why they deserve 5 stars. There was some waiting involved. That is often the case with buying a new car and should be understandable to any adult. A couple times we felt the wait was a bit long but that is a very minor point and they made sure we were comfortable and knew where to get snacks or drinks or the rest room etc. as needed. The larger issue was that there was a bit of a mix up in their system on their inventory that could have been a serious issue, and that mix up led to some miscommunication and misunderstanding when the time came to sign the papers to buy. People make mistakes, it happens, and I don't think mistakes should be the one thing we define a business or a person on. Sangera made a mistake which could have cost us time and money and trouble- but it was caught before it was able to, AND, this is most important to me and why I consider them a 5 star dealer- they admitted it, and they worked with us to make it right. Mario spoke with management on our behalf and did everything in his power to do something for us, he was very apologetic and sincere, honest and forthcoming from the start. The sales manager came to speak with us and also immediately admitted a mistake and apologized. After we all got our perspectives On the matter out there and talked out the issue, the sales manager and Mario listened to how we felt on the matter and worked on finding out how, within their power, they could make it right, and promised that if they didn't have the power to do what needed done, they would take it up the management chain and advocate for us. They didn't need to do that however, as the two of them were able to come back to us with a compromise that was very fair and left us feeling respected and taken care of. I think that is very important to note. The sales manager we spoke to was calm, respectful, excellent in his customer care. What could have easily escalated or even ended the deal and soured that relationship, he de escalated and handled with aplomb. He took extra steps to ensure we were happy with the deal and the vehicle we were taking home before leaving things back in Mario's capable hands and returning to his office once he was assured things were all good. The finance experience was fast, it was convenient, low pressure as well and just a master class in how financing should work. totally seamless. Sangera Subaru is an excellent example of how a dealership should be. Most of our visit was flawless, waits were mostly brief or non existent, processes were well implemented and executed, staff were all friendly and professional. A mistake happened, one mistake in a very complex process, and they owned it and more importantly, stepped up to try and make it right, and did. We drove home a brand new Trail Seeker that night and have an appointment scheduled to return to the dealer and meet with their product expert who will show us all the features and options of the car and answer any questions we have about it. That's customer care that extends beyond when the ink is dry. I would recommend that anyone looking to buy, lease, or service a Subaru go see Sangera and especially ask for Mario by name.

I recently purchased a 2023 Subaru Ascent from here. My salesman was Harpal. He was not pushy at…read moreall and so so helpful. He made the buying process super easy, enjoyable, and quick. There were a few things on my end that came up during the process that could have caused the process to be a little more challenging but Harpal was able to help me get them figured out. If you are looking to purchase a vehicle, I would definitely recommend going to see Harpal at Sangera Subaru!

I drive a 1983 Chevrolet Lazy Daze. I was stuck in an extremely demanding traffic situation. I was…read morefacing downhill on the 5N trapped in traffic behind a tractor fire for 3 hours or so. The situation took my rig past the limit and as I got out of the bind I could feel and hear my breaks and power steering was screaming for help. This shop immediately helped me. I arrived and was met with kind faces and listened and understanding ears. My rig was diagnosed and taken care of promptly. Issues were pointed out for further repairs down the road. But educated on the realistic situation and severity of when I should look into full repairs. I was able to continue with peace of mind. And my fluids checked and filled. Excellent value and experience overall. They saved my rig from completely being nonoperational. Gratitude for these honesty humans. Will return if it makes sense in my travels.

I had a terrible experience at C & J PAC Automotive and Tire. I signed paperwork that clearly…read morestated I would only be charged the $110 diagnostic fee if they were able to diagnose the issue with my car. After waiting over 2 hours with zero communication, I finally had to ask for an update myself. I was told that my car had started on its own and that they'd probably need to keep it overnight before getting around to finding what the original problem was. Since I was traveling and couldn't leave my car there, I decided to take it back -- but they still charged me the diagnostic fee, even though they didn't look at the car, diagnose anything, and offered no explanation for the problem. It felt like a complete waste of time and money. Poor communication, no results, and no respect for the agreement I signed. I would not recommend this shop, especially if you value honesty and clear communication.

Only Mercedes dealer in Bakersfield area and they know it. Feels like they up sale service and…read moreparts. Pricey!

This was the worst experience I've had at *any * dealership…read more As an out of town traveler, they didn't have the courtesy, or class, denoting a Mercedes dealership, to provide a Lyft to a hotel that was literally about 2 miles down the road (as this was an overnight repair). Even the Lyft driver was shocked that I had to order the vehicle myself, as all the other dealerships have the decency to get one for the customer. I don't foresee the need to ever return to that dealership, and if I were to breakdown in Bakersfield again, I'd rather contact another automotive shop.