I showed up at 6pm, an hour before they close at 7pm because my car notified me of a flat tire. I…read morestood outside while 2 men worked in the garage and no one acknowledged me. After 5 minutes, I walked inside and spoke with Angela, explained I had a flat that needed to be changed out. She said, "oh I'm sorry, we are no longer accepting cars" I asked what she meant, as there was an hour left before closing and there I was the only vehicle waiting. She explained that her manager had asked them not to accept cars after 6pm. I asked to speak to the manager, she replied with "they're not here". I asked where in their policy it said they are no longer to accept cars after 6pm, she said it doesn't, but it's what the manager wants. The manager who was no where to be found. She sent me to talk to the men outside to put air in my tire, which is all they could do. I said I tried and they ignored me. So she went to speak to them and after another 10 mins. He finally came to put air. Now 630pm I asked again if they could change out my tire, he said no because they weren't allowed to accept cars after 6pm even though they close at 7pm. I explained again the urgency, and they did not care. No offer to put on my spare, or any kind of assistance. He said to return in the morning if it flattens again, I said I'm here now because it's flat, what is the difference in the morning, asides from making me wait. I asked for the manager, said would return on Wednesday . I asked for the district/regional manager, and they refused. Saying I could find the information online. I use to go here because it was convenient as I shopped I could get my oil changed, or tires rotated but now...I am disgusted at their level of professionalism and customer service. Not aligned with the mission statement of the company, and by the sounds of it, is lead and empowered by the manager of the auto center. I urge you to go to local shops in the city that will not hesitate, regardless of the time to help a person in need out, which is what I had to do. I showed up 10 mins before closing at pacific tires, and they changed it no questions asked, took less then 15 mins.

Thank you, Miguel, you are helpful, professional and kind. Can't imagine what would happen to my…read moreengine oil if without your help. Ken Y.

They were absolutely useless. I came in for help and an associate by the name of Maria de Jesus was…read moreabsolutely useless. Wouldn't come to look at what part I needed, or offered to help look up the part. When I asked for someone more experienced because it was obvious she was clueless she refused. So I left and went to O'Riley where they were super helpful!

Went in to get a new car battery replacement. The guy at the front register just looked at me…read more Mind you, there was no one else in line. He Did not greet me or even say he would be right with me and when I went to set my old battery down, because it got heavy after holding it for a while, the guy looked annoyed and tells me to step back and to wait in line. A female worker there finally helped me and she was almost as rude as the guy was. I never experienced this type of behavior with any of the other workers so I have no idea what this guys problem was. I won't be going back to this establishment anymore.