Based on good Yelp reviews and a phone consultation, I decided to meet with Gene in San Francisco to explore some different hardwood options. This is after viewing and pricing hardwood and installation services in San Jose. I knew upon meeting Gene that he was a good man who could be trusted, and I felt confident from the Yelp reviews that his execution and guidance would be top-notch. When you have high expectations, it is easy to be disappointed. NOT the case here! I am happy to report. Gene worked with me on finding the right wood, which in my case was 3" tigerwood, for a price that allowed me to do the nursery, as well as our priority rooms, the master bedroom and living room. He also was able to get the work on his calendar within a few weeks, and he and his crew worked hard to finish the complete job in 3 days, just in time for company coming, not to mention a baby getting very close to coming! I am especially grateful that Gene and both of his really professional, hard-working, polite, capable, and timely crew members were courteous and considerate to my 8 months pregnant condition. They helped with moving furniture, and really going the extra mile in making the floors nice, taking care of a little varnish issue for me that would have gone undone for a few days as my husband was traveling during the work. I plan to finish the whole house off in a second round, time yet to be determined. I love my gorgeous floors and am very happy a potentially stressful and costly job has turned out so perfectly. read more

I'm so happy with Concept Materials that I'm dancing around my house with a dress shirt and tube socks to "Old Time Rock and Roll!" http://www.youtube.com/watch?v=ilaUVGjMkJo Thanks to all the glowing reviews here, I was led to Gene when looking for quality flooring professionals to replace the carpet in my house. Gene and his crew did an incredible job with the installation of my new floors. They finished the job in just 2.5 days, and I am extremely happy with the results. The floors are SO beautiful! Gene was very professional, friendly and prompt from the moment he came over for a consultation to the end of the project. I'm super impressed by how quickly the project was turned around. The price was very reasonable as well. I highly recommend Gene's work! read more

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Gene and his team are top-notch professionals. I was very happy with their overall service, hardwood recommendations, installation and follow up requests. I would definitely recommend them! read more

Although we did not use the services provided by Gene at Concept Materials, I wanted to post a review anyway. Of the four companies we received bids from, Gene was the only person who provided an estimate the same day. He arrived on time, had a warm personality, and was very helpful in answering our questions. When my wife and I told him that we were interested in Maple, he recommended Canadian Maple as he whipped out his cell phone and called his supplier on speaker phone in our presence. We liked the transparency of this action as we knew exactly what the material costs would be. When asked about his labor rate, Gene broke down the total costs of the project so that we could understand his pricing. He even offered to go to Calwood (www.calwood.com) with us to purchase the Canadian Maple flooring. In addition, he told us that he would deliver the wood to the house as part of the job. I would definitely recommend receiving a bid from Gene. (In case you're curious why we did not end up using Gene, we ended up using a referral from a family friend). * I have updated my review to reflect 4 stars b/c I never did use their service. * read more

Gene's quote was the lowest I received and it included everything necessary for the new floors - everyone else I called only quoted for the floors and labor, leaving me to ask the cost for underlayer, baseboards, etc. The installers were on time, efficient and careful, courteous (I was in the house much of the time they were working), and helpful with the furniture. The workmanship is excellent as are the floors. I am entirely delighted with the entire experience, and especially the end result. Thanks, Gene! read more

I recently had laminate flooring installed by Concept Materials and I am very happy with the results. Gene came by my place at a time that was convenient for me in order to gather the necessary measurements and provide answers to the questions I had. After the consultation, I ended up having to wait on the ordering of supplies and installation for quite some time. By the time I was ready to move forward, I had lost the measurements. I called Gene and he gladly came by to re-measure the condo. The installation was completed in a very timely fashion and the workers cleaned up after themselves thoroughly. I highly recommend this company! read more

We wanted to install new real hardwood floors on the second floor of our house, and on the stairs as well. We called around to several vendors, but Gene was the most helpful and knowledgeable explaining the process, what went into the quote, how the floors would be laid out, and what would be the end result. We decided to go with Gene, and we were not disappointed. The floors look great, and the stairs also look spectacular, and not just regular hardwood, but practically custom work. Gene was attentive and promptly resolved any issues we had. His quote was also lower than other contractors we talked to. When the time comes to put hardwood on the first floor, we know we'll call Gene again. read more

Gene and his team did fantastic work at our condo this week! Right off the bat Gene was very accommodating and was able to bring us samples and gave us a quote very quickly, with specific amounts tied to labor and each material used. It was very helpful in deciding what we wanted to do. They delivered the flooring at our convenience (FOR FREE!) and installed on our schedule. The quality of their work is great, and after they finished they were able to come back in right away to tweak a couple things that needed attention. Our floors are beautiful, and I really appreciated working with someone who was so accommodating and just a nice person. All the guys he has working with him are just as nice as he is. We are thrilled with our new floors! read more

We called Concept Material and asked them to work with us on a very tight time table. Gene showed up and was the only flooring contractor that brought us some actual samples. Right away, he was very transparent as he prepared his quote and educated my wife and I on the process. He provided us a very competitive price, and, more importantly, made arrangements with his crew in order to install our floor within this very narrow window of time we had. Moreover, his crew of guys were very kind, soft-spoken people. I would and will highly recommend Gene and Concept Materials to friends and family. =) read more

We worked with Rolondo and his team on a super speedy floor replacement and not only did they show up and work super fast, everything looks PERFECT. They did a great job and cleaned up nicely afterward; and Rolondo honestly even gave me advice on other remodeling projects which I would never have figured out on my own :-). He even helped me with a couple odd jobs around our new shop afterward. He is so responsive and nice and I am so glad I found this company! Thank you Concept!! read more

I recently hired Gene to install engineered wood floors in our new house. I couldn't have asked for a better experience with Gene and Concept Materials. an explanation for each of the 5 stars: 1) he came in at a better price than the competition 2) he was transparent and up front about all of the details of the installation and costs 3) he helped us pick the right material for the space. he educated us about the options and even had the warehouse open up the palettes of wood to show us the variation of the grain we were choosing. 4) he was patient with our questions (we had many) 5) he was flexible with his schedule to accomodate ours (we had to push the starting date of the work by over a week!) bonus: I noticed a couple of small imperfections the day after the workers left and as soon as I mentioned it to Gene, he immediately went over and fixed every little thing at no extra cost. He takes pride in his work, which is a rare quality these days. read more

Gene and his team were wonderful to work with!!! I had several issues in my condo with the carpet flooring and old flooring under that until they came in. They were very timely and made sure to complete the project within the timeline they prepared for me. My floor also had issues where it bounced in certain places of the house and they were able to fix that as well. They were also helpful when it came to getting all of the information i needed to have to get the association to approve the request for remodeling my unit. read more

We had selected Concept Materials for our entire house 3000 sq ft floor upgrade. Gene had inspected the floor, recommended the best approach and brought in samples. We have also met Gene at the showroom and he helped us select the perfect floor. We went with engineered hardwood glue-down on a concrete slab. Gene and the team did proper existing hardwood and carpet removal and cleanup. All phases of the install were done on-time and on predetermined schedule. In the end, the team did outstanding job and the floor looks amazing. Would highly recommend. read more

Concept materials installed my floors in March 2009 to less than stellar results (see previous post). After seeing my Yelp, the situation was remedied. HOWEVER, several months later the floor started to buckle. A housing inspector told us the floor was installed too tightly and that the contractor should do right by us. I called Gene at concept materials and he continuously told me that the inspector was wrong. He told me to order many more boxes of flooring because I had water damage. I thought this was fishy so I had a new contractor come in to take a look. Not only did they agree with the inspector that it was improperly installed by concept materials, they fixed it on the spot. I did not have to order more floors nor was it a water problem. Concept Materials is a huge disappointment and I felt scammed because they hire grunts to do the actual work. read more

I was searching through Yelp when I came across Concept Materials. Their reviews were great so I gave Gene a call. He was able to find time on my busy schedule to come by, show me samples, and gave me an estimate that I can work with. Although I had lower estimates Gene was really thorough with how the process would work and the materials they would use so I trusted him with the project. We installed bamboo in our house and the house looks really modern right now. The guys did a great job. Gene was very easy to deal with and he supervised the whole process by himself. We did not have to go shop for wood, schedule delivery or think about disposal of our old carpet. They even helped us to move the heavy furniture back. We are very happy with the service and the floor is amazing. Thanks Concept Materials! read more

Gene is solid. He got the work done and made sure to tell me whenever an issue popped up so we could get it fixed as soon as possible. English isn't his first language, so it can be slightly tricky understanding him at times, but for the price and professionalism, I'll take a thick accent. The floors look great. read more

We are very satisfied with the work that Concept Materials did for us. We had the entire downstairs, plus stairway fitted with hard wood floors. Gene came down and gave us a proposal for a few options. The installation was very professional and high quality. There were no surprises in the process. A few base boards broke in the process of installation. Gene was able to find replacements and even gave us some extra for the future at no extra charge. We received more than four proposals before we selected Concept Materials and we feel that we made the right choice. I would be happy to show pictures of their work if anyone was curious. read more

In our quest to replace our old hardwood floors and carpets we must have talked to atleast 6-8 flooring contractors. Gene's quote though not the lowest of them all was the most reasonable. From the first time he came to the house to take the measurements to every interaction, he was prompt, crystal clear and precise, believe me in the world of contractors thats a rare. Our flooring project had a few challenges, an uneven floor, transition to marble, tight timelines, need to show near completion before final inspection. Gene and his crew had a creative solution to tackle each of those. Most importantly the quality of workmanship and attention to detail is awesome. Our flooring lot had larger no of 3 ft planks than normal, Gene's crew cleverly placed those towards the edges so that it is less visible and under the furniture. All of this with lot less than wastage (typically 10%) than most other contractors. Would use Gene and recommend him strongly with no qualms read more

This was our first time having hardwood floors installed and we had no idea where to start. We looked at some other places and were initially scared off by their prices. Then we found Gene on Yelp, so we called him for a quote. His was the best price by far. We found Gene to be very easy-going and professional. He also really knows his stuff. We ended up choosing a beautiful exotic hardwood, Santos Mahogany. All work was done exactly as discussed and promised. We absolutely love our new floors. Thank you, Gene! read more

They installed floors in our new house and were very conscientious about being tidy and worked the floors around the metal stair posts. I would recommend their work. read more

Another five star review for Gene & Concept Materials! Gene was always on-time or called us if he'd be late--a rarity in the world of rude, macho contractors. He went over all the possibilities for converting the carpet in our bedrooms to hardwood and even helped us rip the carpet up and assess what was underneath. We accepted his bid on a Friday and the job was DONE the following Monday. Talk aboout a fast turn-around! His crew was very respectful and we're very pleased with our new floors! Thanks, Yelpers. We wouldn't have found Concept Materials without you! read more

Gene and his team were excellent. We just had bamboo floors installed in most of our condo while we were out of town for three days. Gene and his team gave us a great price, a great product, were extremely professional, and did a beautiful job in two days. They were prompt with every communication, and even provided the paperwork our condo association needed before we even asked for it. Excellent product, service, and customer service. read more

Gene and his team are absolutely fantastic. They are meticulous perfectionists - they installed 3000 sq ft of Brazilian walnut flooring in my house several years ago - they had to do a lot of custom work, had to deal with a room where there was settling, and their craftsmanship was impeccable. I routinely receive compliments on the floors. And, they do all this great work at a very reasonable price - the floors I obtained from Concept Materials are one of the best values I've received in years. Again, they are fantastic. read more

My wife and I had hardwood and cork floors installed in our home by Concept Materials. They did an outstanding job. From the bidding process to the finished job, Concept Materials was a pleasure to work with. The proprietor, Gene, explained the process to us very clearly so we always knew what they were doing and why. They are a full service organization, unlike other contractors who would have required us to hire movers separately to move the furniture in our house to some storage area. Gene, however, told us all we had to do was pack all the loose items and his crew would move the heavy furniture themselves. Furthermore, they did our house in stages so that we could still live in it while they worked. Again, this is in contrast to other bidders who told us we would have to move to a hotel for the duration. Given all the benefits of going with Concept Materials, it was clear to us which contractor would win the bid and within four days of the start date, we had beautiful Brazilian Cherry installed in every room but the kitchen. Rolando, the foreman, and his crew paid attention to every detail so the overall effect was extremely elegant. When unexpected problems occurred, they were very proactive about finding alternate solutions and consulting with us so that the change was acceptable. At one point, they were surprised to discover that some floor tiles that we were expecting them to remove could not be detached as they were on top of three inches of concrete. They immediately called us to suggest engineered hardwood flooring in that section, and installed it in a way so that the difference was barely noticeable. Initially, we were going to have only the living room and bedrooms done, but as we watched them work and realized how high the quality of their work was, we decided hire them to install cork flooring in our kitchen. For this additional project, we ordered the material ourselves, unlike the Brazilian Cherry, which Concept Materials supplied. Unfortunately, we did not order enough and the work had to stop with only 95% of the kitchen done. Even though the error was ours, Gene assured us that mistakes like this happen and that he would send his crew out again once we had the additional material ready. For this additional trip out to finish the job, he could easily have charged us a convenience fee, but he did not. So we voluntarily compensated Concept Materials ourselves. Concept Materials is an excellent organization and has a highly professional proprietor and crew. We would hire them again without wasting our time with the bidding process. The only unfortunate thing about them is that they don't do stone or tile or we would hire them for our bathrooms as well! But they are definitely a 5 star organization. read more

I was looking for someone to help me with my remodel when i was getting ready to change my floors from carpet. I gave Gene a call and could not have been happier. My experience was very informative with him. He informed me of all the different options with their benefits of different materials to use. When we decided on what i should use, they were very prompt making sure to complete their work in the time scheduled. Good Job Gene! read more

I bought new hardwood floors for my house (about 1000 sq. Ft) and was referred to Rolando for installation. I was very impressed with the entire process, but especially the speed in which the project was completed. He brought his crew in and did the entire house in less than two days. Everything looks great and came out perfect. No corners cut. 100% quality work. Best of all, I could not find a better price out there. read more

I had my floor installed a couple of years ago. I would give Gene 6 stars for effort and attitude towards making the customer happy. They came back a couple of times to fix minor issues. They also finished the work ahead of time and always made sure that everything was clean before they left. They also finished the work slightly ahead of schedule and were by far, the cheapest. Also, they were very easy to work with, going to extra mile to coordinate with the painters and all the other contractors. I always had the nagging feeling that the work wasn't perfect, so I asked a neighbor who happens to be a contractor and he said that the floor was well done. That put that concern to rest. All in all, I would work with Gene and his team again. read more

We hired Concept Materials after getting three different quotes for hardwood floors. The owner, Gene, made a great impression because he was the only one of three quotes who actually explained the process and quality of what good floors should be like. We were not there the first day of work but stopped by the second day to check out the progress and were shocked to see them ripping out what they spent all day putting in yesterday! Turns out, as they were progressing, they discovered the wood was bad. Novices like us would not have noticed but instead of just continuing, Gene went to the warehouse to get a whole new batch of fresh German wood. Gene and his crew are people who take immense pride in their world. I highly recommend them! read more

Our entire encounter with Gene and his crew was just a pleasant experience from start to finish. As many Yelpers have already mentioned, Gene and his crew really go above and beyond to ensure their clients not only leave feeling extremely confident about the quality of their work but also the assurance that it was done at the fairest price. We first contacted Gene after reading several Yelp reviews in favor of his work. We had contacted a few other contractors shortly there after and found Gene's pricing was the most reasonable. Our living room floors had been deterioating and new flooring was long overdue. Gene advised us on the best and most affordable options that came closest to our buget.We ultimately decided on the Brazilian Cherry. The installation was quick, painless and earlier then the specified time frame. Gene insisted to move heavy furniture to and from our garage after seeing my husband and brother in law struggling to heave our two peice sectional. Gene and his crew were always professional and on time. The last contractor we dealt with in our previous home performed decent work but were an absolute nightmare when it came to punctuality. Gene and his crew made sure to be at our door each morning, as scheduled and not a minute late. The entire experience was stress free and with no extra expenses needed. The installation was absolutely flawless and made our living room floors look something out of MTV's Lifestyle's of the Rich and Famous (now dubbed MTV's 'Cribs). The level of customer care backed by the quality of workmanship, professionalism, and affordability that Concept Materials has to offer are perfect for anyone in the market for hardwood flooring installation. I highly recommend Concept Materials to anyone looking to refine their home or business or simply just to add quality, durable, flooring at a reasonable price. read more

We wanted to put bamboo floors in the living areas of our house, and Gene and Concept Materials were recommended by someone at work. Gene came by for an estimate, and I was impressed by his non-nonsense approach. He was very clear about what would be challenging about the installation, what would be easy, and how long it would take. One important thing is that I wanted to get the flooring myself from a specific vendor (Ambient Bamboo, which I also highly recommend if you're into bamboo), and Gene was flexible in giving me a labor-only price. (Some contractors insist they get the materials themselves so they can mark up their contractor price.) What most impressed me was Gene's team of installers. They were very knowledgeable about installation, and gave us some advice on direction of planking, etc. They were always very polite and courteous with my wife and me when we moved around the house. And they were extremely detail-oriented, specifically with the following: 1) getting the first line of planking lined up 2) taking care not to mark up the floor they had already installed, especially since they had to move 2 refrigerators and a sofa 3) measuring and installing the stairs and stair noses 4) they were very efficient with the wood, with little wastage Gene's prices are very competitive, so I thought we might have to compromise a bit on quality, but that wasn't the case at all. We love our new floors and highly recommend Concept Materials. read more

I hired Concept Materials based on my friend's recommendation and was really glad I did. Concept Materials did a great job putting a new floor for me. I contacted Gene for an estimate. He was on-time and very polite. We talked, I explained what I wanted to be done and he gave me a detailed quote on the entire project, so I knew right from the start how much the project would run me. After we agreed on the terms, he bought and delivered all the necessary parts and after a few days, his crew installed it. The crew was polite, friendly, very clean and did a great job. They respected my home while doing the work there. The floor looked gorgeous and I was very happy. It was done fast and professional. I highly recommend Gene and Concept Materials. Thank you, Gene. read more

Rolando and his team are thorough professionals, he did a great job with the floors throughout our house! He's precise, provides great recommendations and completes the job in a timely manner! We could not be happier with the service provided! read more

They did well with the flat floors. They had much trouble with the stairs and left unfilled holes in the floor where the banister is and left sheetrock destroyed putting in the stairs. They asked for more money after their bid for the stairs. I willingly agreed as I knew from other bids that the stairs would be difficult. The disappointment was the reviews on YELP that lead me to Concept. Nice people but I realize that I did no know enough to write a detailed agreement. The agreement I wrote was signed a day before they began their work. They had to return 3 times to install the obvious, like molding and strips and the tracks for the closet doors. read more

I recently bought a condo and used yelp to find businesses to help me with the stuff that I wanted to do to fix it up. I used Concept Materials to change the carpet to hardwood floors and could not be happier. Gene is fantastic - honest, patient, super knowledgeable, and willing to explain all the little details to me so that I could feel comfortable. He also came in as the lowest cost of the companies that gave me quotes. Anyone considering wood floors should definitely contact Gene for a quote! read more

​No need to repeat what others said, these guys were great. I chose the hardwood, and they did an approximate 1,000 sq ft installation. They ripped out my old carpet and hardwood, dumped it, and professionally installed the new wood. ​Gene is very responsive, professional, and flexible. His guys are hardworking and were at my house for the entire 3 days (finished faster than promised). They even picked up the new hardwood at no charge. I found the bid reasonable and competitive. Now one year later -- in a few spots I can feel the planks slightly moving, and when I can find the time, ​Gene offered to come out and fix it. I'd definitely recommend these guys. read more

Gene was extremely helpful in consultation (helping us to choose the right type of flooring that matched our remodel), purchasing (lowest quote for tigerwood), and then finally installing the solid tigerwood flooring. He was professional, knowledgeable, and reliable. The two guys he sent out to put in the floor were excellent. Thanks Gene! Have had lots of compliments on our solid tigerwood flooring! read more

I used Concept Materials to help with approximately 800sq floor with was unleveled. They came and fixed the level of the floor, install baseboards and new laminate floor in 2 days. I did not have any issues as the floor looked great. Ronaldo and his guys were very professional and quick, they also cleaned everything. I highly recommend Concept Materials if you need your project done quick and clean and most important with no issues between customer and contractors. Great Job Concept Materials keep up the good work read more

Gene and his crew installed hardwood floors in 1/2 of our house in March and we are loving them. We spoke to 3 vendors at the time and Gene was by far the most professional. If we do the second half of the house, we will certainly give Gene a call and in the meantime we've given his name and number to a few friends! read more

I had to replace about 1100 sqf of carpet and old hardwood with new floating hardwood flooring. Simple Floors recommended Gene to install, and we loved it. Gene is fast, professional, and affordable. He is very easy to deal with, and will stand behind his work. I just wish that they could do my bathrooms as well as my hardwood floor. read more

Gene and the guys were great. Beautiful work, reliable and tidy. Responsive to our requests and really did a great job. I highly recmmend them. We really appreciated his honesty, and transparency in the work and the billing. read more