Came in for services and currently in the medical field so I understand what an office like this goes through People/patients with no common sense, trying to cut in front or get immediate service to constantly bugging the front desk with common sense question the could of waited their turn to get addressed Then you have staff, the African American lady, that are emotional and rude not knowing how to handle these patients that have no common sense with general customer service. If you can't handle working front desk as a nurse to help people, maybe chose a field you'd be happy doing Wait was about 2h total but once you got in it was in and out. Services were quick and that's why they didn't get one star read more

The wait was long and I wanted to give this place a 1 star. Thanks to Jack.R one of the workers there it made my busy morning better and my 1 star to a 4. What they lack in wait time they make up with amazing patient/customer care. Thank you Jack.R read more

Checked in around 10am. Got called in at 3:20pm. Took vitals and TB test. Now waiting for a physical. Let's see how long I have to wait in the room. I'm guessing this place is chosen for all employee check up needs because of the cost here (must be cheaper than the others). But I do know is, if you have a choice to get it somewhere else, you're paying out of pocket, on a strict time schedule, go somewhere else. I only went here cause I was told this is the only place my employee sends their new employers. Lol Which I did drop a feedback to them that they should find another place, especially if they are desperate in hiring. But I did give this place a one star for the customer service up front. I didn't feel attacked like some people have felt and left reviews about. I'm just leaving a review to let others know, that take things personally and get easily upset (cause I've seen someone get upset and pissed off here lol), don't come here and invest your energy here if you have other options. The people up front have gotten numb and tired of being asked the same questions. "How much longer?" "Whats taking so long?" Etc. In other words, they're just tired and fed up with their job, dealing with the same people, same questions. Same sh**, different day. Lol. I never bothered to ask how much longer cause after over hearing others ask, you'll get sarcastic answers. So yeah, definitely not the best customer service. And I personally think the company doesn't care. Is it right? No. Cause they should have more patience, especially in a health care setting. But I do understand why they're easily annoyed. The people/patients that come in, aren't aware of how their system works and at the end of the day, they really do just work here. Lol. I'm sure they get bs for it when they have no control at how fast these health providers do your drug test, tb test or physical. So one star cause the wait here is insane. If you're looking for great customer service, you won't find it here. You want your time valued? It's not gonna be valued here. But if you simply don't care and just need your stuff done, suck it up, drop the f*cks given, and wait. And oh, I just finished my physical. Got it done in less than 5 minutes. Doctor came at 3:44. Finally get to go home! & oh, the MA/NURSE and doctor were really great tho. They apologized for the wait and made me feel comfortable for my TB and physical. read more

I am leaving a review on the medical side of Concentra. My experience in this establishment was not ideal at all. I had an appointment set for 10:00 am to bypass the extensive wait time. I came for my appointment and was made to wait for over two and a half hours before seeing the first person of contact. I was given several forms to fill out, not only from pencil to paper but also on my phone. These forms could have been set prior to my appointment to cut down on time. Once, I was finally taken back for the first component of this appointment, I was put in an exam room to wait for another hour. I was so frustrated and had not eaten since right before my appointment, that I went out and said something to and nurse practitioner assistant. The assistant told me there was one patient in front of me, I told them it was very unacceptable to have someone waiting for three hours when having an appointment. The assistant then offered me water and some fruit snacks. When I was finally seen by the physician, she was very nice and apologized and brought me down from my frustration, so I am very thankful for her. This all being said, I would not recommend anyone coming to this facility for medical attention unless you want to wait for three plus hours. read more

I always have to come here for pre employment things. I'm a nurse who per diems and moves around a lot . The occupational health department is ALWAYS professional, organized, timely and on top of their game. I really appreciate that with my busy and stressful schedule. read more

The 1 star is for the physical therapy side the lady's over there are great and Im never waiting more than 5min. Now the main clinic side is horrible and the black nurse up front is constantly rude to all the patients. She should understand that after waiting 3+hours when you have an appointment people will have questions. Nobody's rude to her Iassume she has her job because nobody else will do it.Sad. This is not my 1st time here but its ALLWAYS the same experience. You've been warned. read more

I read about 20 --- 1 star reviews. First off I have to say is U.S. Healthworks is an industrial medicine clinic. They are geared for employers work comp, physicals and drug collections. They do treat family medicine and that really may not be the best place for you to go for this. Work related injuries come first so yes you have to wait. Try go in to an Urgent Care for family medicine you will find it much quicker. If your here solely for a drug collection....try going to lab Corp, quest or whoever the lab your co uses it will be much faster. I was in today for a DOT Physical. Arrived at 12.30 out at 1.30 one hour. Not bad at all. I got a better physical than I've had in all the years of taking DOT Physicals. I thank the staff, the back room folks who do the preliminary stuff like blood pressure, weight ck, vision etc. And also the examiner! read more

Concentra - Mission - Occupational Therapy Near Me - Murrieta, California

This office was great! What ever bad experience was in the past has been rectified. The place was clean. Staff was courteous and proficient. I'm sure glad I have it a try. Thank you Concentra if Murrieta! A very satisfied customer! read more

Dea will be one of the ladies you talk to when you first get up to the counter, so get ready to deal with her terrible customer service. The wait was about 2 to 2 1/2 hours, so bring something to occupy yourself with. I got inside after waiting, and was immediately greeted with Jack, who had just the same amount of attitude as Dea did. I took my urine test and was sent into a room where I waited some more, and then the doctor came in. She was a real sweetheart, and was out of place in terms of how professional and kind she was compared to everyone else in the office up until that point. I got done with the doctor, and was sent to the physical therapy section to complete my human performance evaluation, was in and out in 10 minutes, the lady who did my evaluation was also super kind. 2 stars because while the experience was mostly unpleasant, the doctor and the physical therapy section was an ease. read more

A screw up happened yesterday with a fit test as I was told I needed to being my own n95 mask. today I showed up and they declined to do this test. I offered to pay for it. it was listed at $185!!!!! to spend 10 minutes getting my fit test. it takes an unskilled person to perform the test even. 4 girls sitting behind the desk pretending to act busy - yet talking anout other patients full name- a HIPAA violation...... circus monkey office model. read more

Terrible care. No personal care. All forms of care providers are just "pumping numbers (patients) through"...

This is the worst business model ever. Rude and untruthful employees, and unlimited wait times. Awful experience.

Went in today for A TB test! I was in as a walk-in in 30 minutes. The staff was helpful, friendly, & quick. No complaints at all.

I had an appointment today for 11:30am. I arrived at 11:20am and signed into their appointment clipboard. I waited for a half hour and they called me up to ask me if I had an appointment and what for. Of course I was surprised that they'd let me sit there for a half hour until they realized I was their even though I signed in. It turned out that they did have my appointment info but simply forgot to add it to their system, double fail! I told myself, okay no biggie just a simple mistake. They hand me paperwork to fill out and they had put down that I signed in at 12pm and admitted at 12:30pm. So they decided to push my appointment out to 1:30pm so that they take the blame off themselves for forgetting my original appointment. Now that is some petty stuff honestly. I do not recommend this place even to my worst enemy. The staff has a slight attitude problem as well and try to do as little work as possible. The new name of this place is Concentra, new name, new look, same issues. read more

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Great service! I waited out front at 7:40am, so that's why I didn't wait as long. I came for my TB test result and then a physical. Everything was pretty quick! I waited about an hour at most. The doctors, front desk receptionists, and nurses were all very nice and helpful. I would definitely recommend coming first thing in the morning because it does get pretty busy. read more

"Urgent" care, my ass. Doesn't even matter if you schedule an appointment or not because they're still going to make you sit for HOURS before your name gets called. Maybe if they quit laughing their asses off and stop joking around in the back and understand the urgency of their job, they can become more efficient as an URGENT care. It's one thing to love your job and be happy, but when you're fooling around to the point it hinders your productivity, you're not doing your job right. It isn't fair to the patients who are relying on them for care. We got shit to do besides sit here while you sing out of tune and call each other "sunshine" (backroom talk). Do not go here unless you're lonely and don't mind sitting with other people for 3+ hrs. read more

I came here with my expectations, not being high, because I was being seen for a work related injury. With that being said, my expectations were highly exceeded, and I appreciate the comfortability that was offered to me and how easy of a process this was. Very happy about that. They had x-rays at the site. A few of the urgent cares I've been to to the past would send me elsewhere. They also had a physical therapy side which is super convenient. I had the pleasure to work with Dylan today and I appreciate his bedside manner along with the rest of the team. Look forward to my future appointments. read more

Terrible wait time having you sit in the patient room to tell you they'll be right back, just to wait another hour till they come back for the most minuscule thing. read more

Concentra - Patient room - Occupational Therapy Near Me - Murrieta, California

I do my DOT test every year here , and I had a excellent experience with the nurse that I got last time Maryann

Clinic was clean and staff was friendly can't complain! Gina the nurse was super awesome very nice and attentive!! read more

everyone here is nice but the wait here is ridiculous we had an appointment at 10:45 and we just got into a room at 12:00 now we have been waiting for almost half an hour to even be talked to. what's the point of an appointment if you're going to be waiting almost 2 hours to be talked to. read more

Another worthless California healthcare company. What gives you the right to use the title: Urgent care on the top of your logo? But you're only open Mon to Fri? I had a sprained ankle on the 4th and you were closed. Urgent means NOW, not later geniuses. That's false advertising. read more

I've been going to this clinic for two years. All of my visits have been good but on this last visit, they lost my labs and consequently I lost a whole weeks of pay. In addition I hardly got an apology and more of an excuse why it happened. I'm writing this in hopes that they can see this and try to curtail this so it doesn't happen to anybody else. read more

if you ever need a Great Acupuncture specialist Dr.Aikebaier,LAC would be my recommendation . His care an service to his clients are spot on above an beyond to any acupuncturist I've used before. Aikebaier by far is top-tier . read more

My appointment was at 1, it is now 1:45 and I am still waiting. If you have an opportunity to go somewhere else, please do. The staff is friendly and the facility is clean, but if your time is valuable to you, this isn't the place for you. I wholeheartedly agree with the other one star reviews. read more

I came in for a job required urinalysis. Waited, and waited and waited! There's absolutely no type of urgency whatsoever. How much work is really required for a urinalysis? read more

Thank you to Eric for helping me out today. I am usually not a fan of the doctor, but today made me wonder why I am so hesitant to go, thankful for people like Eric, who make people like me feel comfortable in a place they are not. Thank you again, Eric! read more

Shitty staff, horribly wait time. Not worth your time! Go somewhere else! Waited 2 hours for them to tell me they didn't take my insurance.

Horrible place, I was involved in a terrible truck accident and worksman comp sent me here. The person who saw me did not even listen to my problems. I'm in pain and did not want to prescribe ibuprofem. They do not do anything for you. Horrible place will never go back there again. read more

I waited 6 1/2 hours for a physical For a job and this place was so crowded the staff are not friendly homeless dude in the bathroom For about 1 hour nobody said anything to him this place is nasty and I don't know why a job would pick a place like this to send new hires says a lot about them read more

Been reading the reviews and most don't make sense? I have been going to Concentra in Murrieta since my accident last year and both the medical side and therapy side have been great with me. Seen doctor Ramirez, Dr Dana PA, Stephanie specialist coordinator great, then Shannon acupuncture great, Lorie and Alyssa front desk and in therapy Emily, Julia, Jeff PT's, Doctor Fait my orthopedic surgeon great. Been dealing with them for a year. read more

This place is horrible when it comes to time. They do not known or to manage time because every single time I come, I wait a minimum of 30 minutes PAST my appointment time to be brought back regardless of how early I may come before my appointment. The staff is friendly and pretty fast once I do get in. With Regards to Dr and PA's, I see a different PA every time and they don't seem to be on the same page with treatment. One tells me the plan for next time I come in and when I come inn the next time, the other PA says no we're going to do this instead. I've been here at least 20 times with regards to my injury and have seen the DR once. I wish that I could have one dedicated person to see every time so that the plan of action doesn't keep changing. Don't get any of this confused with the Physical Therapy side of the house. They are great! I give them 5 stars. read more

Went today for DOT physical renewal. Walked in at 8:00 am done at 9:00 am. No appointment. Everyone was great, the lady at the front desk was very helpful, the Doctor was very knowledgeable. read more

It was a four hour wait for my pre-employment physical, labs, and drug screening and it wasn't very crowded. However, the staff was helpful and caring. read more

Why would they make some wait over two hours for a rapid urinalysis test? They were informed several times of the need to "go". Receptionist also not nice. Wrong job for a person who isn't good with people. read more

Where's the professionalism when it comes to these nurses. I come in and already get attitude with a nurse name Tim. When someone misunderstood someone, you don't laugh about it, especially when someone has migraines and might be having a bad day. All three nurses including Tim made me uncomfortable from their little side talk or should I say gym talk. I'm not here to hear your guys uncomfortable talk, I'm here to do one thing and that is to get checked up and leave. I wasted about 10 mins from a male nurse that had glasses and another nurse that was bald head and Tim talking about some illegal stuff that they like to do after their work together. Who's the boss of these 3 disgusting fellas? Anyone who goes to this clinic, be aware of these three especially if you have your children with you since they have a foul and sick mouth. Bring good nurses to your clinic Concentra! Not these unprofessional disgusting nurses that like to speak about their personal lives. read more

Staff is extremely rude. The office is filthy for being a medical establishment. I am here for a physical and have been waiting over 3 hours not to mention I got here right when they opened and there was only 5 people ahead of me. They take appointments as well and put all walk-ins aside. I came earlier this week and waited 2.5 hours just to be told I cannot get seen and to come back. I am back and waiting over 3 hours to get told they can only do part of my exam and need to come back! Very unprofessional I do not recommend. read more

44 minutes ago DO NOT go here for a DOT physical! Hubby was there for over 3 hours. Doctor tells him she will only certify for 3 months and that he must get a sleep study. WHAT?! Hubby is overweight - we get it and he's working on it, but he has no other symptoms whatsoever. Doctor did not know how to properly measure neck circumference. Doctor did not know how to perform an accurate Mallampati test. Doctor could not think critically, but was very good at just checking boxes. Seems like she wants to keep people coming back so they can keep taking your money (not to mention the cost of a sleep study). Or doctor did this because the patient was vocal about the very long and unnecessary wait? Who knows... but not worth putting your license on the line. Beware There are numerous complaints online about Concentra and other doctor-in-a-box type clinics doing this to hardworking people. Tip there is a very good doctor (Dr. A) in Murrieta that is honest, quick and only charges $85 for a DOT physical. read more

There are crazy wait times. However, the staff is nice. I feel like I might just check in, fill out the Covid paperwork, go grab a bit to eat and see where I am on the list. Wait time is usually 30 minutes to an hour if it is a follow up. If you are here for the first time, you are looking at lots of paperwork to fill out ( misspelled name, age, and address one you get a receipt. ) and a lovely 3-4 hour wait. read more

Ugh.. 2 hour wait for a TB test. Ridiculously slow and inefficient. People telling chairs because you get called up for a signature so then you have to wait outside in 100 degree plus weather. Because you walked to counter for 30 sec signature. read more