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Computing Advantage

5.0 (1 review)

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20 years ago

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Best Buy-Monroeville - Exterior

Best Buy-Monroeville

2.0(42 reviews)
6.0 mi
•$$$

The customer service at this store is absolutely terrible!…read more I came in to purchase a new laptop and the salesperson didn't even acknowledge my presence. I stood in front of the laptop I wanted for approximately 20 minutes while he helped another couple with their purchase. I wasn't upset that he was helping someone else but that he could have at least greeted me and acknowledged that I was waiting patiently. Honestly, I would give zero stars if that were an option. Best Buy, you really need to do better with your hiring practices. No wonder companies like Amazon are taking over and putting you guys out of business. If this is the type of service I'm going to get then I would rather shop online but not with your company.

I opened a Best Buy credit card to purchase a computer, which I paid off in full. I kept the…read moreaccount open because I planned to make additional purchases. When I was getting ready to buy something else, I noticed an unexpected $46.00 charge from Geek Squad. I never requested their services, yet the charge was added to my credit card. Frustrated, I closed the account. Because of the unauthorized charge and the late fees that followed, the balance kept increasing. I contacted Geek Squad, and they removed their charges, but the late fees remained. As a result, the account was reported, and my credit score dropped. All I wanted was to do business with reputable companies, and instead I ended up being penalized for a situation caused by their mistake, or their scam.

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Best Buy-Monroeville
Best Buy-Monroeville - I thought it said Best Boy I was gonna sue

I thought it said Best Boy I was gonna sue

Best Buy-Monroeville

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Verizon

Verizon

2.3(33 reviews)
5.2 mi
•$$$

Wireless Zone Monroeville is a ripoff! They tell you that you're getting free phones but charge…read moreyou for them. Also, added insurance plan without my consent. I will never shop there again! A Verizon employee told me that she was ripoff by them as well. SAD!

One of the single worst interactions I've ever had with Verizon. Chris, the sales man was so…read morehorribly, horribly condensing and an embarrassing representation for the company. I asked for the differences between plans and after a few questions was met with, "well, do you know what faster internet is?" Seriously, a pathetic excuse of human being. I'll be honest, if that's the standard for Verizon employees, that says more about their company than any review ever could. This isn't a one-off review either. This is a pattern of disturbing and disgusting behavior from their staff over the last 12 months -- before and after the move. The Monroeville store already had the reputation of being the worst store in the area, with the Penn Center location being preferable by most members of the community. Today, their employees confirmed why the community has turned against them. We'll be filing a complaint to Verizon directly but quite honestly, this should be a warning to steer clear of this store and the people they hire. When the store inevitably replies with the corporate canned, "Sorry we missed the mark. We strive to do better. Hope to see you next time," it'll show how little they actually care about the customer and making things better. Things need to change. Until then, DO NOT patronize this store or support their employees.

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Verizon
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Verizon

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Computing Advantage - computers - Updated May 2026

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