My vibration motor in my phone (LG V10) died, and I had the part delivered to my house with the intention to fix it myself. Upon learning my ineptitude with a screwdriver, I looked for a phone repair place near me, and requested a quote. After a few emails, I went in with my phone, a new vibration motor, and within 10 minutes I was out the door with a happily buzzing phone again. Damian was not only professional, but also a great person to hold a conversation with. I will most definitely be back should I have any other technology problems, but will also be highly reccomending anyone with tech problems to Computers R Us! read more

I took my iPad Air for a screen repair... they couldn't be nicer. Damien was fantastic and the service was quick and professional. Please give them a try if you need their services. Fair pricing. Convenient to KSU and West Cobb, Acworth areas. They do cell phone repairs and computers as well. Give them a call next time your in need. I highly recommend. read more

This place is a hidden gem in our Kennesaw community. My Galaxy S7 curve charging port went out and I was almost stuck until I googled Computers R us. I went to another fix it place a few days prior and they told me it was not fixable and that they would do more damage than good. I called and spoke with Damien and he said he had the part and could do it that day within a couple of hours. Minutes later I showed up to a well kept store with a lot of unique and interesting items to view. He said he will have it same day and he definitely did that. I felt very comfortable and confident with Damien. I will be using him in the future for any electronic problems I have. Plus they support Military and Veteran discounts with proper ID. Great Job Damien! Great Job Computers R Us. I will be telling a lot of people about you! read more

Great place with great prices I'm a frequent customer and they are very Courteous. They take their time to explain what u need and why .

Unfortunately I will not be returning back to this store or buying anything from it. My fiancé bought a MacBook Pro from Computers R us in Jan. Within a couple of days of having the computer it started to malfunction. The screen showed graphic issues and some black screen. When my fiancé was finally able to take it in they advised the graphics card needed to be replaced. It took them a while to get the computer back to us but because they were nice and accommodating we decided not to return the laptop since it was still in warranty. After waiting a couple of weeks.. numerous calls checking in and receiving the computer back the screen and graphics on the computer still seemed to be off. We kept the computer but then after a couple of weeks the charging port of the computer started to fail. When the computer was plugged into the wall it did not Connect correctly. Since we bought the extended warranty we were on the verge of returning but the associates and store owner advised they could help and fixed anything that needed done. Feeling bad for a small upcoming business we decided not to return. Flash forward to July my computers is once again having issues. This time the issue is with the keyboard not working properly. I am not able to sign into the computer at all and the computer is very crucial to me completing my work and projects. My fiancé once again took the computer in to see if there is anything they could do. The associate said yes for an additional $75 but it would not be completed until Monday. I can not do Monday because I have an order that needs completed before then. We asked for the computer back and we would figure out an alternative way and they said they could do it by today (Saturday) and if not they would give us a call. Last time they told us a day we waited MUCH longer than what was advised. I was feeling very weary as this is a very important project for me and I needed the information from my laptop. Unfortunately we never got a call or update from the store on the process. It is now Saturday evening store is closed and nothing. I will be loosing money in my business and I am very unhappy with the customer service of this store. When my fiancé dropped the computer off they did not even give him a receipt or anything about them having our computer in there possession. I'm just in shock this is how they operate! read more

They were super nice and easy to communicate with. Not only that but the price was hard to beat. Great service all around & I highly recommend them ! read more

Damien has fixed my Samsung majorly cracked screen only once so far- but the service was quick as can be and he had the best price in town. He most recently also fixed my boyfriend's iPhone too- again we were super pleased with his fast service and great prices. Soon, I am headed in to get a quote on fixing my Macbook. They wont even LOOK at my Mac at PeachMac for at least two weeks AND are asking for a deposit. I spoke with Computers R Us tonight and I will have a diagnostic either same day or next day. Cant ask for better! Looking forward to having it fixed and I will have a new YELP post after that :) read more

Stay away from this place. They sold me a used computer that had a cursor/tracking pad issue that started not long after I made the purchase. Took the computer back to have the issue repaired, but they claimed they couldn't find anything. Doubtful that the tracking pad was even checked out. Spent 45 dollars for them to tell me they couldn't find the issue. Plus they had my computer for at least a week. After that, the cursor issue got worse and worse to the point that the cursor no longer worked at all. Took the computer back over, and they then tell me that I'm financially responsible for any repairs. Waited nine more days and received a call from them regarding the computer, informing me that not only is there a tracking pad issue, but there's now an issue with my battery not staying in its slot like it should. Got mixed messages about whether or not thry could fix it, and when I confronted them with the fact that they sold me a "lemon", I was informed that they weren't going to fix the computer and for me to come and pick it up. Very unprofessional approach. and a blase "we don't care if fix it at all" attitude. Now I'm left with a non-working computer and am out almost $500. Don't buy a used computer from this business. read more

Damien was very helpful and informative. The prices are better than when I shopped around. I would not hesitate to recommend to anyone. Great service and Great place! read more

Cracked my iPhone screen and immediately called. Damian was really nice and had my phone repaired in a little over an hour. No need to look anywhere else! read more

Fast, efficient service at a reasonable price. Worth the drive. Fixed my DOA Dell laptop in just a few days. Called to get authorization before doing anything. Very happy with Danny read more

I changed the battery of my iphone and the price and customer service are great! Very fast service and knowledgeable

Dropped my iPhone 5c and had a billion cracks going through the screen and no picture. I emailed Damien on a Tuesday night and made an appointment for the next morning. Dropped it off to him, and 20 minutes is when I returned to pick it up... it was as good as new. He's good, he's priced very well, and he's fast. Now he is in my address book forever! read more

These guys are great. Personable and competent. Plus the most comfortable waiting room in the area.

Awesome customer service and fast work! Damien and his crew is top notch.

Great little place!! I go out of my way to get here.... It's worth the drive up 75 to Kennesaw to get trustworthy service. Looks like a homey little coffee shop in the front... if you have to wait here, you will be comfy :) Got my laptop computer fixed here a few months ago.... hinge was coming apart. They were very helpful and laid out my options for me, did good work in reasonable time (longer than the almost-instant phone screen repairs I just read about, but as expected...taking apart laptops is involved!) but I believe I got the computer back in just a day or two? I don't exactly remember at this point but I was pleased with the work and the price was reasonable. I just went back yesterday for an issue that ended up resolving itself. Again, they mentioned options for me but didn't try to sell me something I didn't need. I really appreciate their help and feedback; I feel like I can trust them! :) read more

My computer's hard drive failed and my service plan and extended warranty wasn't much help. I called Computers R US and they were able to get my PC working again and it's even better than it was before. Repairs are done in a timely manner and at a fair price. No surprises, just honest and quality work. read more

This past Saturday afternoon while at Home Depot I momentarily set my iPhone ate on a box while looking at something and of course immediately the phone began vibrating which caused it to slide off of the box and land fully flat face down on the floor. I think most of us by now know that weird specific sound that an iPhone makes when the glass shatters because you know before you even pick the phone up. This time was a little different because my screen went black and I couldn't get it to come up even though I could hear text messages coming in. As I pulled out of Home Depot I noticed there was a Verizon office and I pulled in there and the guy said since I didn't have equipment protection I should go down and see these two guys. I went in and they looked at my phone and they had the screen replaced in about 20 minutes off for about $90. They have a cool sitting area where you can just hang out I chose to take a nap. I can highly recommend these guys. I heard and saw how they treated customers - very well. And I liked the get it done, friendly, no BS approach too. read more

I've looking for a place to repair my daughter's 5c bc her screen was shattered for a while now. Every place I inquired repair price was EXPENSIVE. I took a chance and checked today to see what I could find. Searched the Internet and came across Computers R Us to see if I would have better luck today. Read the reviews, gave them a call, was in and out in about 15 min. (Repair took 10 min). Damien was wonderful! Both my daughter and I were pleased with the quality of the work performed on her phone. read more

Love these guys! They've helped me a couple of times in the past, so I stopped in yesterday to see if I could get some QUICK help with an issue I was having with one of the functions on my iPhone. Damien greeted me with a smile, and actually stopped what he was doing to first look into the problem, do some testing, and ultimately resolved it for me, all while engaging in a friendly conversation with me! Afterwards, he explained everything he had done to resolve the issue (which, BTW, Apple wasn't even able to resolve after 3 separate phone calls!), and the steps that I can take to resolve the issue, In the event that it recurs in the future. Then, as if that wasn't ENOUGH, when I asked him how much I owed him, he said I didn't know him anything! ComputersRUs is definitely my new and permanent go-to repair shop! read more

I shattered my iPhone screen and Damien fixed it quickly and at an amazing price. The customer service is awesome and I will be a repeat customer for all my computer needs. I will highly recommend them to all my friends. read more

I took my iPhone 7plus in to get the screen replaced and They did a great job in a timely manner and affordable price. The customer service was also excellent as the gentleman than helped me was very kind and polite. I will definitely be using them for any of my phone or computer needs! read more

I enjoyed my experience here at computers r us. I thought my computer was completely unfixable. As a college student I just couldn't afford another computer. I looked around at a lot of places and I read the reviews and found them. Most of the reviews were about fixing damaged phone screens but I needed a complete and total reset for my software on my computer. I went out on a limb and contacted them. They explained that they did in fact fix more than just screens and told me to bring it in. I dropped it off on a Wednesday and was able to pick it up that next Tuesday. I live out of town so waiting for it to be fixed wasn't the slightest bit of an issue.They were extremely informative and fixed it at a very reasonable price. I have been using it since I picked it up and its been working like new! I couldn't have thanked them more! I would absolutely recommend them to anyone that has computer software issues. read more

I have been here two times now for my shattered screen on iPhone and both times they have been fast and reliable! Under an hour and under $100 both times! read more

Damien knows what he is doing. I have had another franchised company (not computers r us which is not franchised luckily) pretty much wreck my phone. Damien, however took a look at it and fixed what he could for free. His quote to fix the battery was cheap too! Even if he was more than the competitors, I would recommend going to him any day! Fast, efficient, knows what he is doing. Also, stay away from the igeniuses, go to computers r us. I am usually not a raving fan but more businesses need to be like him! read more

This service is great!! My phone screen was shattered and had a chunk missing. The back of the phone was also cracked. I texted them, took my phone, and within 30 minutes had phone back! It looked new!! Would highly recommend this service. Price was $65 for front and back! Definitely would use again!! read more

Very friendly and helpful. The store is unique and comfortable with lots of ambiance. Worth a visit just to see it. They stand behind their work and products. I had an issue which turned out to be my own error, but they checked everything out anyways. Great ethics. read more

My phone screen cracked recently and they guys at Computers R Us made my phone look good as new. They were very polite and easy to work with. Their service was very quick and cheap. I highly recommend them if you have a damaged electronic and need fixing fast and cheap :) read more

I had a note4 when they first came out. The first time I ever broken my screen. They fixed it quickly. The customer service is at the highest quality. They will take care of you until you are satisfied. read more

Awesome and inexpensive. They fixed my shattered phone screen super fax and it looks like it's still new! Highly recommended.