I really needed my mac's laptops speakers replaced and I'm relatively new to the area so I looked…read moreon google maps and discovered "Trust Tech." Due to me calling them early enough; Alex told me to come right on in and not only did he install my new speakers but he also fixed my screen, free of charge! Amazing customer service and great communication. Very, very timely and professional. I'll definitely be returning for any of my MacBook needs. Thanks Alex!

Hassan has not done anything to fix my laptop, and kept making excuses on why he had to keep my…read morelaptop. I got tired of waiting, so I came to pick it up. First of all, I had to call the police to get my laptop back. The owner, Hassan, got in my face and threatened me when I told him he was a scammer. Hassan was trying to hit a woman. When the police came, they helped me get my laptop back. The police arrested him on something not related to the situation. I'm sure they arrest him for fraud. He keeps paying people to make fake reviews when in reality, he has hundreds of stolen, broken electronics back there he has yet to return because he is stealing parts to take home. I don't know how his business has not shut down yet. Atlanta does not care about quality service, or keeping people safe. Please do not bring your things here. If you do, they'll be broken, and stolen. Make sure to call the police and if you have the authority, shut this place down and have this man arrested again. He is a thief, and a liar, and he vandalizes property.

I was hoping that he could retrieve some information from my old laptop but these software…read morecompanies make it very hard to do. If you're not a forensic computer specialist, non one is going to be able to repair a hard drive. It's not worth the time and effort and it's too costly.

Very unprofessional and rude clerks without a sense of bare minimum customer service…read more This is my first time ever reviewing anything on here and there is a reason. I came in June 6th, paid my $200 dollars and told my repair would be done by the next day. I come the next day and am told by the clerk that his manager may not have ordered the part and he hasn't spoken to him. I then asked if he could call the manager and he said no. I asked why not and he repliedhe cannot tell me why he cannot call his own manager. At this point I was confused on how any business refuses to let you speak to a manager and can't even get a reason. Then he told me I call back on the following Monday for an update. I declined and asked for a refund after having to threaten to call the police to get my phone back from their inventory. A truly strange and negative experience.

I brought my Dell laptop to 1010Computers because it would not power on. After the repair, the…read morelaptop worked, but I later discovered it was running on a 128GB SSSTC SSD--a very small, low-end drive I never authorized or discussed with the shop. When I asked for clarification, the business stated they had diagnostic photos, hardware inventory screenshots, and a detailed report proving the SSD was already in the machine at the time of service. I requested copies multiple times. They did not provide a single photo, screenshot, or document. The customer portal they referenced contained only an invoice and the laptop's serial number. When I asked again for the documentation they claimed existed, the shop refused to send it and insisted they would no longer communicate in writing. They stated that any further discussion must take place only in person, which prevents any verifiable record. At no point did they provide the evidence needed to confirm their claims. My review is based entirely on written communication and the business's refusal to provide the diagnostic documentation they repeatedly referenced.

On October 30, 2025, I brought my HP Spectre x360 ​​laptop which had a flickering screen, to their…read moreoffice (ticket #9325). I paid $50 for a diagnostic check. On November 13, they sent me an email stating that they had run tests but found nothing, and that opening the case was required for further investigation. However, claiming that the screws were in poor condition, they demanded $80 for this procedure. Only for opening the case! I realized that I was dealing with scammers. I had previously opened the laptop case myself without any issues when replacing the battery, following instructions I found on YouTube. I immediately retrieved my laptop from them and, acting on advice I found online, connected it to my smart TV. The image on the television screen did not flicker. The diagnosis took all of three minutes. Subsequently, I purchased a new screen for $150 on Amazon and replaced it myself, again following instructions from YouTube. The laptop has been working without any problems ever since. Do not get involved with these scammers.

In quirky little Hapeville, a few blocks off the ATL airport runways, you'll find this quirky…read morelittle computer repair shop. The owner collects vintage computer and tech objects, and they're all in the shop for you to peruse. Yes radios DID contain large vacuum tubes in the mid 1900s. Or something. That's well and good, but you're not looking for a museum. You need your computer fixed, and all I can say is they've done well by me. I've had or three computers assessed or repaired here. Also purchased a used battle axe of a Dell laptop from them which has served my needs very well at a reasonable price. I dropped said computer a few days ago, so I'll be heading back over to see if it can be fixed or whether I need a new used one. My husband thinks I'm nuts for not just going to Best Buy but I'm terminally cheap and also that's just too easy. Or maybe too hard at simply compute you're getting help from folks who know what they're talking about who have the time to talk to you about it. No it's not the corporate branded experience and Yeah. It's kinda dusty, but if you're looking for quirky competent tech help, mosey over to Main Street in Hapeville and check them out. You'll get a lesson in tech history at the same time.

Great dude! Even though we didn't have the pleasure of doing business - he was upfront and helped…read moreme with directions in buying a new computer! Great customer service to a stranger - HIGHLY recommend!

James is my "go to guy" for home & office. PC & Tv issues have plagued me this year. Hard worker…read more Nice young man with great knowledge. Always tries to accommodate with scheduling.

So friendly and respectful. Good work and support. Quick turn around with Dell PC. Good to do…read morebusiness with!

Horrible and lack integrity. Had a older MacBook that was not powering on and wanted to upgrade the…read morehard drive to a 1 TB. Of course I l was told the MacBook required a new motherboard. Paid for the new motherboard, a new plug and a new hard drive. Upon returning laptop. Still had same power issue. Come to find out, there was no battery in the laptop. They made no mention of laptop not having a battery and provided unnecessary charges. Horrible