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Arlington, VA

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Computer Plus

5.0 (1 review)
Closed • 10:00 am - 8:00 pm

Services - Computer Plus

Data recovery

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13 years ago

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Laptop Repair Geeks of DC - See battery fully split and stuck to chassis!!!

Laptop Repair Geeks of DC

(41 reviews)

Downtown

I had a first-rate experience dealing with this company. My laptop stopped functioning; the reviews…read morefor this company were encouraging. I called up and spoke to someone on the phone, and arranged to bring in the laptop for repair -- it sounded as if the solid-state drive was going to have to be replaced, certainly a drag but better than a new laptop. I confess it was a bit off-putting to come into an area hosting some 30 different companies and hand off a computer to a receptionist, even though that's what the voice on the phone had told me to do. But I was contacted even sooner than expected with word that the drive was fine, only windows would have to be reinstalled. Turns out that it was the famous Darrell Cephas, praised in review after review here; he explained what was going on. I was to go in to pick up the laptop the next afternoon. And damned if I didn;t get called out of a meeting following morning because Darrell was dropping off the laptop in person. All fixed. I give extra props because I next consulted him about maybe heloing with our desktop whose hard drive is running out of space. He quoted a price for that work, but very candidly said that the desktop is old enough that it really does not make sense to extricate the guts and install a whole new hard drive. He explained how I could supplement the memory on my own while looking for a new desktop. Recommending against paying work because it doesn't deserve to be done is the mark of a true professional. I don't give many five-star reviews, but I do for this one.

Once again Laptop Repair Geeks of DC came through with flying colors....this time they my son's…read moredesktop got the Blue Screen of Death and Darnell came to the rescue and fixed the issue promptly. They truly are the best of the best! Can't say enough good things about them! THANK YOU!

Computer Plus

Computer Plus

(46 reviews)

$$

Georgetown

After my computer melted down, needed to quickly move into a much updated new computer and get all…read moreparts working. Yes, I could do it myself but it would take me days to work through all the settings and tweak and tweak until everything functioned smoothly. The owner, Phillip, quoted me a price and told me that someone would come to my home to make sure that all my components worked together. Zarif came promptly to my home. Laptop, adjacent screen, TV, backup disc, internet, security settings were all up and running quickly. Thank you!

BEWARE. If you have $100-250 dollars to throw in the trash and an abundance of free time, then this…read moreis the place for you. Called in advance to ask about how I needed to prepare my computer for servicing and took appropriate steps. Typed up and printed out my contact information should the technician need to ask any questions along the way along with explicit services I needed done: (1) annoying malware removal (2) hard drive memory reallocation. Neither was done. To be clear, the malware was pretty minor - limited to Chrome web browser - I just didn't have the time to hunt down the source myself. Also, the company lists "PC & Mac Virus Removal-Data Recovery-Repair Service" AS PART OF THEIR TAGLINE (google: "computerplus georgetown dc") but couldn't remove even a minor browser malware. The sad part was when I came to pick up my laptop, the person at the register just took my money without blinking an eye and no attempt was made to rectify or refund the $200 I donated to their business. At least a "sorry, we couldn't fix your machine" and I would've respected their integrity - but I have little evidence of that from my own personal experience. My advice, is that if they quote you anything above $125 dollars and there is nothing critical on your machine you need to retrieve, you should seriously consider just buying an old refurbished or desktop computer for $200-300 instead and starting fresh. That is ultimately the path I took. Computers these days are pretty cheap as long as you're open-minded to the brand, device, and model.

Techy - You can feel ensured knowing that our technicians have been doing this for years.

Techy

(33 reviews)

Downtown

Excellent work done professionally and quickly! 10/10, would recommend to anyone in need of tech…read morerepair. My 2012 Macbook Air 11" needed a battery and trackpad replacement. It was picked up from my place within a few hours of my request, worked on over the course of 8 days, and then return to my place right on time. Super easy and they kept me updated on the repair throughout. Very professional folks who know their stuff. Thank you for making my computer feel good as new!

My laptop would not charge. I called for them to fix it. As of today and every day since I called,…read moremy laptop doesn't charge! I am sorry. I wrote a review 3 weeks ago and I dont know how to edit or remove it, but my laptop does not work. Now I have money that isn't a problem, but good quality service is hard to find. I called tecky multiple times telling them my laptop was working for a few minutes and then died completely. I've used 2 different new chargers and it still doesn't work. They want to Charge me again, I already paid $200 for what they said was just plugging it in and it worked for them. When I first called back they didn't try to come and look at the laptop again. And today when I called they basically said it was my fault and hung up on me. They hung up on me. I gave them a chance, wasted $200 dollars and now they want me to pay more for the same problem. Unless you have a degree in computers, even if you do, don't waste your time with them. Unprofessional and a Waste of Time. I even gave them a $18 tip!! Don't waste your time!!!

On The Go PC Repairs - The screen shown when I received my laptop after repair.

On The Go PC Repairs

(30 reviews)

Downtown

My experience with On The Go PC Repairs was good and the repairs were done timely -- over a two-day…read moreperiod. A very nice person from On The Go even delivered my computer to me on Saturday, when their business location downtown (a shared office space) is closed. Greatly appreciated the excellent service.

I wish I could've given this place less than one star. Genuinely some of the worst service I have…read moreever received in my entire life. I DO NOT RECOMMEND THIS PLACE UNDER LITERALLY ANY CIRCUMSTANCE. Let me walk you through what I went through. They had my laptop for TWO months. After charging me $575 for their services. TWO MONTHS. which would be fine, if they were at all communicative. At one point, I was calling them damn near every day (AND leaving voicemails) asking for what happened to my laptop. Everyone in my life was convinced I was being scammed. Every once in a while they would actually pick up my calls after I went in person and demanded to speak to someone. However, every time they did actually pick up my calls they would make a new promise of calling me back on some specific day or getting me the laptop back and they would genuinely NEVER call when they said they would/the laptop was definitely not getting back to me when they said! After two months of this, they replaced my silver screen with a blue one and guess what...THE LAPTOP BROKE A WEEK LATER. I paid $575 and went TWO months without a personal laptop all for it to NOT get fixed. I have 0 faith that if I were to bring my laptop back that it would get fixed. I have since moved on and will be purchasing a new laptop. At this point, I will have spent the amount of money for two laptops and only have one to show for it. I really hate to write a bad review and have it literally never done it in my life, so you should trust that this is all true and so genuinely distressing that I had to do this. I just really can't get over the poor communication and the not telling me until I harassed them about them breaking things or messing things up in the laptop that prolonged it's stay. I was also going to hold off on the bad review because I thought my laptop was working, but it alas now has serious hard drive issues and I was recommended by other people to just replace the laptop at this point. to top it all off, they will not email me a pdf of my receipt. They know they messed up. DO NOT COME HERE.

Computer Plus - itservices - Updated November 2026

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