As usual, I had a great experience at Impress computers. Was thinking of replacing my old desktop…read more(purchased at Impress years ago)and stopped by to see what they had. Talked to Bruce who was extremely helpful and not pushy at all. Fast forward, a couple of weeks later, I went in to ask about a printer. Again Bruce was very helpful and I purchased a Canon printer from Impress. Took it home and could not get the printer drivers to interface with old desktop. Went to what I believed to be Canon's website (yes, I typed in their site info) for help and somehow got a pop up of a help screen. I stated my problem and they asked for my phone number to better assist me. I hate to admit that I was scammed. I let them take control of my computer to see if they could correct the issue. When it failed for them, they offered to refund me. They wanted for me to go to my bank account to see if the refund had been posted. It was then, a light bulb came on in my head and I thought, I have been scammed. Fortunately, I had logged them out twice. I immediately went to bank and told my story, changed account password just in case. I don't keep account password info in my computer. I went straight to Impress computer with my old desktop and Bruce helped me again. I Bought another refurbished desktop and is having them move data from old to new after they have gone in and removed any viruses that may have been added by the scammers. One quick note. I know we do not like it when they tell us it will take a week or two to get our computers back to us, but we need to give them some slack. They are doing their best to do it right. A small business trying to accommodate a bunch of folks. All Impress folks that I have dealt with have been extremely friendly and accommodating to me. I didn't mean to write a novel.

Roy was awesome! He figured out the problem quickly and resolved the issue. He is very patient,…read morefriendly, and professional. He figured out the issue and had me up and running quickly. All techs that we have interacted with have been very helpful and knowledgeable.

I was a little skeptical at first but after reading some of the reviews I decided to give him a try…read moreand handed my expensive laptop to him for repair as he does not have a store. Very professional, courteous and efficient . Had my laptop back the next day and all fixed and at a very reasonable price. what I liked about Tyrone is his honesty. He did not make up stuff in order to charge me more which he had the perfect opportunity to do. An honest man trying to make an honest living that deserves our business . He will be my go to person for all computer issues.

I believe that this is my first Yelp review ever, because I don't usually review anyone or…read moreanything, but I took a chance with Ty based on the other reviews here, and I'm very glad that I did! My only concern was that there were so few reviews, so I thought I owed it to Ty to give him the recognition that he deserves. My SSD was 99% degraded when I finally decided to get it replaced. Ty was extremely courteous and professional, and was able to replace my drive (upgraded from 128GB to 1TB) and have my laptop back to me the next day. 11/10 - would recommend his services to everyone. Thank you, Ty!

He will overcharge you and, in my experience, try to pass off low-quality parts as legitimate…read morereplacements. I brought my laptop in to have the screen replaced. He told me he needed to keep it for several days while he waited for a "specially made" replacement part from the manufacturer, and charged me hundreds of dollars for the repair. When I got the laptop back, the screen technically worked, but the graphics quality was noticeably worse. Everything looked gray and washed out, whereas the original screen was sharp, vibrant, and had much better color. I checked the computer's work log and found that the replacement screen had actually been installed less than an hour after I originally dropped the laptop off. That made his story about needing several days to wait for a special manufacturer part extremely concerning. It appeared that a generic screen he already had in the office was used instead. I paid hundreds of dollars based on what I was told about the repair and the part being ordered. Finding out afterward that the work log told a very different story was incredibly frustrating. Be very careful and ask questions about exactly what parts are being installed and when. I would not recommend this experience.

Very knowledgeable and I have been coming here for 20 years for repair and the occasional data…read morerecovery. They were very experienced and fast.

Andrew was very professional, patient, and truly cared about his work. He took the time to fix my…read morecomputer perfectly and also showed me how to use it properly, protect it, and organize everything so it would be easier for me to use. I'm very happy with the service and truly appreciate all the time and effort he put into helping me. I highly recommend this place

Floyd B. Houston Texas Absolutely the best computer repair…read morecompany I have ever encountered. Andrew the owner fixed what other companies couldn't. He is honest and very knowledgeable and patiently explaining problems about my computer, that I could understand. The cost of repair was very reasonable. In the future if a problem comes up, I will certainly use Andrew. Andrew is passionate about his job and making his customer's happy! Thanks again, Andrew

I have known Charles for over 15 years. He has worked on my…read morecomputers the whole time. Great service and fair pricing!

Charles the owner of Hou Computer is great I have been using him for years now. Is a certified…read moreMicrosoft IT person works on computers and even I-Phones prices are resonable. Is located on Westheimer strip center with easy access there across from the Wendy's there.

They do what they say they can do in excellence & professionality and if they cannot, they…read morerecommend where to go or who to see. They say "yes sir" and "yes madam" and "no sir" and "no madam". It is written, "let your 'yes' mean 'yes' and your 'no' mean 'no' ". Clearly their team has been in the US military. They gave respect which is a rarity with the youth of today "born with entitlement" tattooed to their foreheads or "I will respect you AFTER your respect me". Bits & Bytes Computers rocks!!!

I was looking for a touchscreen laptop for work and decided to call the store directly, and the…read moreattendant told me of three products in stock with brief descriptions and prices. I thought about it for a few hours and decided to head in myself to check it out and I always trust salesman when they ask specific questions and really listen; the gentleman behind the counter said that for my needs an upgrade for memory was not necessarily the best bet and as is would be fine. I was taking aback by his direct and honest opinion. I love the direct customer service as opposed to big box stores and with the 90 day warranty I don't think I could go wrong. I opted for an external CD ROM reader and external mouse and everything came to more than half of what I would have spent for a new machine. I brought it home. Everything was in perfect working order and I am 100% satisfied. When he asked if I was an existing customer when he rang me up at the register I said yes for like 100 years and he said we have not been in business for 100 years and I said OK well then maybe 50 he says how about 35. Very friendly and professional exchange highly recommend if you're in the market for a used desktop or laptop. These are your guys! Five out of five highly recommend will return.

Brian is Amazing. I called him logged right in on my Desktop and Laptop and found out what the…read moreproblems was with both Desk top and Lap top. Informed me as what to do and Now I am back in business. I would recommed him to anyone personal and business. Top Notch 5 Stars and a Chef's Kiss...... Dee D Katy

I can't recommend Brian enough. I called him today because I was having serious issues with my…read moreMacBook and suspected malware. Even though he didn't need to come in person, he patiently walked me through exactly what to do step by step and helped me get everything resolved. Brian was incredibly kind, knowledgeable, and reassuring the entire time. He took the time to explain things clearly without making me feel rushed or overwhelmed. If you're having computer issues and want someone you can trust, Brian is your guy. I'm so grateful for his help!

Once again, Robert has helped me with my electronics problem with such a quick and efficient…read moreturnaround. My ps5 scuf control has been having stick drift for about 5 months now and it finally became too unbearable. Instead of sending it in to scuf and paying approx $100-150 after them having the controller for over 6-8 weeks, I was more than happy that Robert was able to fix the stick drift for more than half that price and same day. He replaced my joysticks with TMR joysticks which will be incredibly less prone to get stick drift and even it does, I can recalibrate the joystick magnets to fix the stick drift myself. I always respect Robert's business and the knowledge he has. I will always recommend him to solve to your problem.

He fixed my baby(ps5) It wasn't showing picture at first…read morethen he solved the issue within an hour. Highly recommend!