I have used Computer Geeks for years. They are great for me,…read morean oldster, who should probably know more than I do about computers. Mitch is very friendly, interesting and, thank goodness, kind! Of course he knows what he's doing as well!

very competent and friendly staff, who explain everything well. Good option not only for…read moretroubleshooting problems, but if you are interested in a refresh/update of an older laptop-- e.g. swapping out a disk drive for a solid state drive, and a new battery-- they can help you with that.

Once again Laptop Repair Geeks of DC came through with flying colors....this time they my son's…read moredesktop got the Blue Screen of Death and Darnell came to the rescue and fixed the issue promptly. They truly are the best of the best! Can't say enough good things about them! THANK YOU!

Great service and kept me updated daily about my computer! Picked up and dropped off my computer…read morewhich made things way easier. Darnell was extremely funny and felt safe around him as a woman in the city.

Computer Plus fixed my custom PC twice in two years. Both times the wait time was reasonable, and…read morethe noted problems were 100% gone. Both times they told me the price before working on it and it was completely fair for the services rendered. I say that as someone with some experience in repair rates - the price is reflective of a repair technician with over twenty years' experience, and not an over-charge. Best Buy is going to give you the customer service a national chain provides - none. Other smaller shops handle primarily tablets and phones, sometimes laptops. This shop is going to fix your computer, laptop or Apple product to the highest standard.

BEWARE. If you have $100-250 dollars to throw in the trash and an abundance of free time, then this…read moreis the place for you. Called in advance to ask about how I needed to prepare my computer for servicing and took appropriate steps. Typed up and printed out my contact information should the technician need to ask any questions along the way along with explicit services I needed done: (1) annoying malware removal (2) hard drive memory reallocation. Neither was done. To be clear, the malware was pretty minor - limited to Chrome web browser - I just didn't have the time to hunt down the source myself. Also, the company lists "PC & Mac Virus Removal-Data Recovery-Repair Service" AS PART OF THEIR TAGLINE (google: "computerplus georgetown dc") but couldn't remove even a minor browser malware. The sad part was when I came to pick up my laptop, the person at the register just took my money without blinking an eye and no attempt was made to rectify or refund the $200 I donated to their business. At least a "sorry, we couldn't fix your machine" and I would've respected their integrity - but I have little evidence of that from my own personal experience. My advice, is that if they quote you anything above $125 dollars and there is nothing critical on your machine you need to retrieve, you should seriously consider just buying an old refurbished or desktop computer for $200-300 instead and starting fresh. That is ultimately the path I took. Computers these days are pretty cheap as long as you're open-minded to the brand, device, and model.

Wow incredible Service extremely knowledgeable staff…read morecould not believe how great my experience was Took our call responded with Awesome Tech within hour Who took time to explain everything and had our System up in an hour Highly recommended business Then a follow up call to say Thank You!! Thank You !!!

Helpful and definitely cheaper than other computer repairers. My husband's computer was fixed with…read moreout any sales pitch.

Alex gave me genuinely the best service I have ever received at Apple. Not only was he incredibly…read morekind and welcoming, but he was also unbelievably helpful and patient with the million questions I had. He took the time to help me with everything from chargers and storage to figuring out which new laptop would be best for me, and he explained everything so clearly without ever making me feel rushed. I cannot recommend Alex enough. I'm only in D.C. for three days, and he was so helpful that I genuinely want to use some of my limited time here tomorrow to go back to the store just to ask him more questions. That alone should say everything! Please give this man a raise!! Alex is an incredible representative of Apple, and this was easily one of the best customer service experiences I've ever had. I cannot recommend him, or this store, enough

It's certainly an interesting location. The Carnegie library, one of this business magnate's…read morenumerous lasting philanthropic efforts, had never been open in my lifetime, but somehow finds itself the home of a business that is even more robber baron-y. The store shares space with some exhibitions about DC history. It's a confusing place; there are multiple entrances but you only reliably get greeted at one of them. I came for a major repair. They took every opportunity to congratulate me for getting Apple Care, which to be fair does seem to have been a sage decision. They underpromised and overdelivered, telling me that my (very important) computer would be out of commission for a week but actually getting it humpty-dumptied into shape in a couple of days and calling me on a weekend to pick it up, which was a big boost for me. Service in the store wasn't the quickest, but overall the experience was a success for me.

Great service and a fair price! I recently had an issue with…read moremy laptop not booting up! I stopped by "The Dufus Squad" just to stand in line for 45 min and have a guy barely pay any attention to me as I explained the problem... I left and vowed never to return. I heard about Simply IT through some friends who had work done, and I was totally impressed from the moment I called. They were anxious to listen, and quickly set up a time THAT DAY to come over to take a look. When David arrived, he quickly took a look and explained my options. He took the unit and promised to have it back the next day. I received a call later that evening, explaining what he had found (memory chip died) and gave me further options for upgrading and repairing my laptop. I received a text the next morning that it was all set and he would drop it off whenever I was home. Great communication the whole way! Great service all the way! The price was still cheaper than what the Dufis Squad wanted to do. I will only use SimplyIT from now on.!!!

David Altar is an excellent tech support person. We've had him update firmware, replace batteries,…read moreand even purchase a new laptop for us when our old one died. He's prompt, very reasonably priced, and very knowledgeable.

Wow. 5 stars plus. I emailed him on a Friday night. I told him what the problem seemed to be…read more He knew the cause. He ordered the part and came to my home in Gaithersburg and replaced the part on Monday afternoon. Very reasonable cost. David - MoCo Tech Support will get all my local referrals in the future!

I requested specialist from keynetik 2 days ago and I explained him that Im building a brand new…read morecomputer and I already installed everything: SSD, processor, RAM, coolers, case. I said I will need help with connecting cables only because it costed me a lot of money and I did not want to brake expensive details because of cables. The moment he entered he asked me if I have problems with virus. Seriously? Virus? I am 21 yo I will never request specialist because of virus. The fact is that he charges hourly and he looked at the ready computer that needs cable management and told me:"It is a big project that might take couple of hours." I understood instantly that he wants to make money out of me and he will do everything to take his time. However the place I always go to is closed due to Covid 19 and I was out of options he literally did not do nothing for an hour. He connected some cables and then I turned on computer but monitor was black. An hour passed by and he left.Then I called my friend and it took 5 him 5 minutes to connect all the cables. And this so called specialist did not even connect CPU cabel. When I asked him what is this cable for, he replied:"That's just extra ones." TThecompany is a complete scam. Avoid at all costs. Hey Man from keynetich I actually did jot see your response in a while and I wanted to respond yeah you told me that I am here to shame the businesses I actually have a lot of good reviews where I have had a pleasant experience but when I don't I leave a truthful comment any tech guy will understand what I am talking about and I was not missing any cables as I purchased all the details. This review is truthful as I said I build computer and needed help only with connecting processor cable as I cold not figure out where it goes. Later on I watched youtube video with my processor and it took me 2 minutes to plug the cable in. As I mentioned before he said he charges 150$ an hour and it is a project that will take a couple of hours. At first the keynetich answered saying he never visited me and I am not a customer. Later he edited response and said that a review is incorrect. There is no need lying and saying that this review is a lie and I exist to shame businesses I only review the places I have been to according to the experience I had this is why this platform exist. Also for people who read this please look at all reviews of keynetic this guy only has 5 reviews and 3 of them 1 star reviews I reviewed your business too Alon and to all reviews you answer that you did not provide the service to them just like you answered me but good thing I have your card and phone calls which I attached and then you changed your review. Alon you know what you did my review is correct your business exist to scam older american people so many years in business and you have only 5 reviews and 3 of them are 1 star honest reviews that you deny. It is not my fault you provide 1 star service no need to lie to people and say I provide incorrect service.

I have used Alon for several years now for my home computer. He always gets back to me quickly and…read morehas been able to fix every issue. I rely on him to teach me how to do various things on the computer, and he's usually pretty good with that, as well, especially after I explained to him how I learn best.