My laptop case was coming apart. Then I lost sound. Thinking they might be related, I called Computer Shop. Although it was late in the day, Craig said to bring it over and he'd take a look. I walked in; he dropped what he was doing and opened up my computer. In 10 minutes or less, I was back in business--both problems fixed. It was clear he knew what he was doing and did it extremely well! If you need tech repair and live anywhere near Columbia, MD, call the Computer Shop. You won't regret it! Quality service in every way, from his professional demeanor and kindness to the quality of his work! Thank you, Computer Shop! read more

This review is the sum total of two vastly different experiences. One was a five star review encounter at this Computer Shop. The other was so bad that I don't think I'll return. The Good: I came by because my computer and my brother's computer weren't working. The employee quickly diagnosed the problems, walked me through his thought process, and had me out and on my way within the 1/2 hour. I left feeling valued and empowered with knowledge. The Ugly: This shop advertises cellphone screen repair. Usually I do this myself; however, one of my tools had broken and I didn't want to wait for the replacement to come in the mail. AVOID PHONE REPAIR. I dropped my iPhone off around noon. I was informed that they would contact me when the crack in my screen was fixed. I know that a screen replacement isn't a time intensive task; so, when I hadn't heard anything after a few hours, I thought I'd call to see where my item was in the queue. As it turns out, the phone had already been examined. They did not have the proper tools to fully replace the screen and I was informed I could pick up the phone. This should have been communicated to me sooner. When I went to pick up the phone I found that in the process of examining it, they had broken the home button. After sticking around to inquire about this, I was told they could not fix this. In addition, they misplaced one of the screws to open the phone. It's not a huge deal, but it's a slight discoloration and it will be noticeable when I bring it in to the Apple store for an actual repair. This error has resulted in extreme inconvenience and increased cost, as the price for a screen and home button replacement is significantly more expensive now that I have to take it to the Apple store. The only saving grace is that I wasn't charged for this ordeal. The employees definitely know what they're talking about when it comes to computer hardware. Don't come here for cellphones. There was no remedy offered for the mistake made. I understand that mistakes happen when it comes to making repairs. A hand slips, a screw gets lost--okay. An apology and some kind of remedy go a long way to ensuring that a customer doesn't feel taken advantage of. read more

Man working there today was very nice. I got bad news about my computer, but at least I know what's wrong with it now. He also helped carry out my pc because it was so bulky. Customer service was great, definitely recommend read more

Terrible customer service, called asked a question and employee hung up immediately before I could ask my second question. Smh

Arrived at 10:15am this morning and the shop was locked up tight. Lights off, 'open' sign off, no one in the store. Tried knocking (couldn't find a doorbell) with no results. Called the phone number listed and heard the line ringing clearly from inside the store, but it just went to voicemail. Their hours were posted clearly on the door stating that they opened at 10am Monday through Friday, but on this Wednesday morning, I guess not! Am I going to trust my machine to a store that can't even open on time? NOPE. read more

I had a PC built for me three years ago here and brought it back to Craig thinking the power supply died. I was always treated with respect and got the utmost customer service irrespective of how large or small the issue was; which is one of the main reasons I traveled 80 miles round-trip. Today was raining and foggy slowing his business and giving Craig time to look at my PC while I waited. It turned out to be the power supply and Craig installed a new one and showed me some checks I can do to keep my PC cleaner while he also discussed his homeland China. As long as Craig is in business, he will have mine. read more

Great, friendly service! Craig spent time diagnosing my computer problem, explaining each step, and gave me options and advice with no pressure, and no charge. I highly recommend The Computer Shop. read more

My computer wouldn't even turn on. I suspected it was a power supply issue, so I took it to a big box store that has computer repair, but they turned me away since I didn't have an appointment. I looked around and found this place. Their posted hours are until 5pm. Well, I got there at 5 sharp and the open sign was still lit up, so I ran in and explained the issue. He said, "bring it in." So, I went back to the vehicle and brought it inside. Turns out, it was the power supply, which he replaced on the spot. He gladly stayed 30 minutes past closing time to fix my computer without an appointment. Thumbs up for great customer service! read more

Alex and Craig are fantastic. I took my office pc to The Computer Shop and it was fixed at a decent price within a day or two. So that prompted my employer to hire the shop to upgrade our network and computers. It was done quickly and we've had no issues. Alex is responsive,polite,and professional. read more

I read other reviews and this looked like a good place. My PC would not turn on and I suspected the power supply. Craig diagnosed the issue immediately (it was power supply) and repaired immediately. I also found out he builds custom PC's - I wish I knew that earlier as I recently had one built. read more

Just got good advice over the phone about solving a network scanner problem. Over the years I've gotten good advice about what's worth fixing and what needs replacing. read more

Craig has been servicing my computers for at least half a dozen years now. If a problem can be fixed, he can do it. His turnaround time is lightning fast and his prices are always fair. Far and away the best computer repair tech I have ever used, and a really good guy. My highest recommendation! read more