Useless and frankly, insulting. I have a low-cost laptop with a small, 30G SSD hardwired inside…read more It did everything I needed it to do until I uploaded Windows 10, which ate up almost all of that 30G drive. Doing homework first, I looked at my computer's specs which said it has an expansion slot for an SSD up to 256G. I read reviews of folks upgrading my computer model with larger SSDs and finally, I opened up my laptop to verify the slot was there. Not sure I could do the job myself, I took to Computer Concepts and explained I wanted a 256G SSD added to it and that I wanted the new SSD to be my bootable C drive and the old, small SSD the D drive. The first gentleman didn't know what I was talking about and got another guy to help. I explained to guy #2 what I wanted and he said it wasn't possible because my laptop was so cheap it couldn't possibly have an SSD expansion slot. I told him the system specs said it did and that I had looked inside the laptop and it did, in fact, have an expansion slot. He very smugly told me I was wrong, it couldn't possibly have an expansion slot, and then explained to me why it couldn't have an expansion slot...without ever looking at anything more than the brand name. At that point, I realized if I stayed there I was either going to have to listen to a sales pitch for a more expensive laptop I didn't need or argue with a sales person who wouldn't admit he was wrong, so I left. And the end of the story? I was so mad, I decided to do it myself. I got a 256G SSD on-line for less than $60; installed it myself; cloned my C drive to the new, larger SSD; made the new SSD my bootable C drive; made my old C drive the D drive and reformatted it, making me a happy do-it-yourselfer and an unhappy Computer Concepts visitor.

These guys are very knowledgeable and very helpful! I have a MAC Pro and use Computer Concepts for…read moremajor OS updates - it's my company laptop and I don't want to risk encountering a problem with large updates. Their technical explanations and advice provided is alon point and help me ensure my laptop is working well and will continue to work well. As the cliche says, priceless!

Jay was absolutely great!! He installed an 8 camera security system for me. He even positioned…read morethe cameras perfectly the first time! Thank you so much for a great system install.

A big thanks to Jay for coming to me so quickly and not treating me like an idiot. He was very…read moreknowledgeable, fast, and professional. I would definitely use him again.

Top notch company with outstanding service and support. We have been using them for almost 10 years…read moreand could not operate without them.

Macro has been helping my company Digital Nation Media, and several of our clients, with integral…read moreIT support for the past 5 years. They are knowledgeable, timely, and their customer service is top notch!

My desktop PC was blue screen of death. They were able to get it back in service and it's working…read morelike it was brand new. I did not lose my files. Highly recommend.

My laptop had stopped connecting to the internet and no matter what I tried, I couldn't get it to…read moreconnect. I took the laptop to Hampton Roads Computer Gurus and was planning on leaving it for a few days. However, when I got there, Leon immediately powered up the laptop and found the problem within 10 minutes. I asked him how much I needed to pay and he said "no charge". Those are 2 words you seldom if ever hear at a business and I was very impressed. I'll recommend this business to all of my friends and use it again when in need. Thank you.

under new management at least that what the lady at front desk told me. they also no longer do…read morerepairs on computers or motherboards

Great turnaround, communication, and customer service. Overall happy with my laptop upgrade!read more

Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

On 8/10/17 I paid a deposit of $1750.00 for a website. We had several emails back and forth in…read moreregards to the new site then nothing. No responses to my emails and as of today they have blocked our phone number are his employee will not discuss anything with us. My Desired Resolution: We would just like a refund so we can move on.

The guys at Phusion PC know a thing or two about computers. Ok, a lot of things. That's why I came…read moreto them when it was time to purchase my next PC. I had them build a bullet proof workstation specifically designed to handle graphic design, video editing, and much more. It handles these tasks with a breeze and is super quiet too. I could ask for a better experience with Phusion PC. Shout out to LeRon for building such an awesome machine!

This is my go to place for computer sales and service. The staff is always friendly and they are…read morealso very knowledgeable. The really know about computers and they are happy to help you make a great decision, whether you are buying a new machine or getting your computer repaired. You can trust them to help you!

5 Stars!!! Amazing staff, Great prices, everything tech like PC parts, Raspberry Pi add-ons, and…read moreeven custom PC builds at special request! I got an AMAZING deal for a PC with an Intel Core i7 16GB of RAM and a 128GB SSD all for only $100!!!! They even let me go to the back and look for some PC's! This is a MUST go for tech enthusiasts.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

I chose this company due to ratings, and I was not disappointed. They were professional, honest and…read moreflexible for me to pick up my computer since I live across the JRB and work late. They were able to recover all of my files and move them to a new hard drive for an amazing price. I would definitely recommend this company for your computer needs!

They took care of my phone lines that needed to be rerun in my store and did an excellent job…read moremaking everything look super clean. Highly recommend.