My husband was convinced that he'd have to buy a new phone because something was broken inside his…read more This broken piece wouldn't allow him to charge his phone. I mentioned repairing it instead, and tried iCommand. In literally five minutes, the nice man behind the counter had this piece of wadded lint out of the port. He plugged it in and the phone charges perfectly now! Thank you so much to iCommand for saving us hundreds of dollars!

Bring any IPhone, Mac or pc and receive fantastic service. Staff are extremely knowledgeable and…read morecustomer service focused. Definitely deserving of 5 stars!

Purchased: SONOS ACE OVER-THE-EAR HEADPHONES w/ACTIVE NOISE CANCELLATION…read more1) Easy purchase online for pick-up in my nearby store. 2) Outstanding pricing on the exact product I was looking for (i.e. $120 discount off of mfg. retail) 3) Product security (i.e 48-month extended warranty, care and tech support included with my "Total Membership" 4) No standing in line at online purchase pick up. In and out of the store in less than 3 minutes 5) Professional and friendly service including Best Buy staff's positive "review" of my product from his own experience. My satisfaction with the audio quality, functionality and intuitiveness of product use far exceeded my expectations. 6) So glad that I made this purchase at Best Buy rather than from an online retailer so that this essentially last technology "brick and mortar" store continues to be available to "techies" and the general public

Why or why do I keep coming here for tech support? I've shopped at best buy for 2 decades, I've…read morebeen a total tech member for 5 years, have moved several times to different states, and this store has the WORST geek squad of any I've ever seen. You schedule an appointment (don't get me started on the new tech support AI in the Best Buy app) get there a little early, and wait over 30 minutes to get checked in, let alone served. What make an appointment if arriving on-time means nothing? When you have 3 people in line at Geek Squad, don't you think you'd have someone go over and check someone in? NO. You have 3 people standing at the desk at the front of the store, not greeting people, just talking with each other. Noone bothered to ask if I needed any assistance. Noone bothered to come help the 1 tech who was actually working. Don't waste you time here. Go to the store in Williamsburg.

I chose this company due to ratings, and I was not disappointed. They were professional, honest and…read moreflexible for me to pick up my computer since I live across the JRB and work late. They were able to recover all of my files and move them to a new hard drive for an amazing price. I would definitely recommend this company for your computer needs!

They took care of my phone lines that needed to be rerun in my store and did an excellent job…read moremaking everything look super clean. Highly recommend.

I had an "emergency" the other day with my computer. I went to the computer cave and I was…read moreincredibly impressed. It's a professional shop who bend over backwards to help. My problem was an emergency for me only. Dave was the person who helped me and he fixed my problem quickly, professionally and with good humor. Like I told him...all of my computer issues go to Computer Cave from now on. jay

I needed a letter reattached to my laptop, David is very resourceful and helpful. he did not charge…read moreme. I have used this company serval times and never had a bad experience. Pricing is fair and kind employees.

Very Professional and Efficient Highly Recommend…read moreProficient in recovering lost information.

Fantastic Personal Quality Service and even makes house calls. Chris and his staff are trustworthy…read moreand reliable and quick. Over the 7 years we have lived in Williamsburg, Chris has fixed two laptops and was honest enough to tell us it was not worth fixing a third. Recently, He came to our home and set up a whole house WiFi network that allows us to have WiFi cell phone conversations all over the house, garage, and in the backyard with no dropped calls. We live where there is virtually no Verizon Towers, so no service unless we have reliable WiFi. We highly recommend!

This Office Depot store is conveniently located near the Peninsula Town Center. Store is always…read morewell stocked, bright and clean. A friendly staff is always available to assisted you. Check out lines are speedy quick and did I mention they have lots of interesting-things-you-don't-need at the check out counter. Also they have sale baskets in the middle of the store on useless stuff you just don't need. Now for my problem Every 3 months or so I go to this store to purchase some HP printer cartridges. I usually get the combo back for the nice price of $67 with tax (normal price is about $64). Recently I went to go get the cartridges and the regular price before taxes is listed at $71.00. Considering I rarely have any other need to shop at Office Depot, it is very likely I will be purchasing these cartridges directly from HP or Amazon where the price is cheaper. Or Walmart. I gotta take care of me.

The absolute worst…read more.. I got what I needed but it way too damn long to get it. In line for 15 minutes before I get helped. I am finally standing at the counter. Another five minutes. Once I'm finally getting things going I notice a lady waiting who appears to be really impatient. I thought she was going to blow up at someone. She ended up walking out with nothing in hand. The lady that helped me was very nice but just very slow. Her co-worker, a young lady who appeared to be under the age of 25, just took her jolly ol' time with everyone. It would take her a while to greet people and she worked as if no one was under any sort of time constraint. In my opinion, the wrong person to have when it comes to customer service. Bad, bad, bad.