Where to start with Compucel? I came here for the repair of an LG G3, boy was that a mistake. I was told over the phone that I would have to order the part, when I went into the store to do so the guy didn't even understand what I was talking about. My screen was broken but he seemed to believe I needed a new back button. Finally, after multiple times explaining what I needed he determined that I needed a new screen and ordered it for me, telling me it would be in on the 6th of May, I payed and was told they would call me when the screen came in. The 6th arrived and I didn't get a call, I called them the next day and they told me they didn't have the screen, and once again took my name and told me they would call when it came in. Several days later I called once again and the owner Luis told me they didn't have the screen. I told him it was supposed to be in on the 6th so he checked the tracking number for me and told me the screen was delivered but he didn't have it. I then requested that he call the post office to see where the screen that I payed for was, because he seemed to not care at all. He said he would call the post office and call me back in a few minutes. This happened on the morning of the 11th and by the afternoon I had yet to receive a call from them, so I went in requesting a refund. When I arrived there was a sticky note on the door saying be back in 20 minutes, so I ran other errands and arrived just in time to see Luis the owner arriving with lunch. I went in explaining the situation and he told me that he called the postal service and that my item had arrived and was delivered somewhere else but he didn't know where... So I said I want a refund, and he refused to give me one because... THEY ORDERED THE PART ON EBAY! What kind of company thinks that ordering parts off of ebay is a smart thing to do? He also told me that they have a policy that says they are not responsible for any shipping errors, which of course I wasn't informed about in the beginning. When I requested to see the policy he brought out a half torn customer receipt and told me that the shipping policy was on the other half that was torn off...... So I never even saw it. I told him i wanted to cancel the ebay order and get my money back. He told me that it would take a few weeks because it was through ebay, I went ahead and canceled and requested that he sign my receipt saying I would get my money back when the money was returned. In the mean time he told me he would go to the post office tomorrow and find out what happened because he couldn't leave the store today, but I guess he could go get lunch! I asked if he would waive the install fee for the awful service and untimely actions on their part and he refused. Today He called me telling me he tracked the screen down I went in and picked it only to find that they ordered me the incorrect screen model for my phone... Thanks for the headache and waste of time Compucel! The people who have reviewed this place must be friends and family because this place is far from professional. read more