Jessie was amazing! I have very difficult veins and he made sure I was comfortable and got 14 vials…read moreall done easy and painless! So pleased and very thankful! Thank you so much Jessie!

Check-in process is ridiculous. Whoever designed this has genuine contempt for patients because it…read moreflat-out doesn't work. My wife made an appointment online the other day, checked in, then her name wasn't on the list when she arrived and they treated her as a walk-in. Sat there for a half an hour before asking what was going on, then they made her check in again on a kiosk and wait some more while she had to email her doctor's lab order they hadn't received. Clown show. Meanwhile, other patients arriving were told the online check-in system was down. I mean... talk about a disconnect. Maybe, I dunno, put a sign up on the door, or make an announcement that online check-in is broken and you're not actually in the system? They're making people sit, thinking they're about to be seen, when they're not even in the system yet. Come on, Lab Corp., people are taking off work to come here. Everyone in the waiting room was confused by the process. Pure laziness on the part of the staff for not communicating, and gross incompetence on the part of the web designers who built a broken system. And finally, ownership is asleep at the wheel for creating this mess and not handling it promptly. If any other business that relies on appointments or reservations operated this way, they'd be laughed out of existence. I mean, you can use Open Table to get a reservation at the Cheesecake Factory and it works. Why cant the medical industry solve this?

Do not go there!!! You make an appointment and they do not call you…read more You wait and just go by the checking order of people with no appointment. Computer glitch they call it. Then to add insult to injury the results take forever ... They used to arrive within 2 or 3 business days.!!! They are going downhill .... stay away!!!!

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, unprofessional, and avoidable... bypass this location if you can zero stars!

Repeatedly had same issue that this location with them unable to find/verify order documents and…read morealways have the same answer for me. My answer is their system is clearly not up to date as I had no issues going down the street with the same order and got the tests done. Don't waste your time and go somewhere that is more professional.

I've been here a few times now and have always had a great experience. You do need to make an…read moreappointment, but I've never had an issue with availability. They don't accept insurance here since you need a doctor's order to bill insurance, but you can submit the receipt to your insurance for possible reimbursement. I haven't tried it yet so I'm not sure if it works. You can basically request just about any lab test here without needing a doctor's order. Very handy if you know what you need. The staff is always professional, knowledgeable and friendly. I've been in and out very quickly. The facility is clean. I highly recommend this place!

8.18.26 - Sonora Quest Lab Had an appt at 8am, checked in a…read morelittle before 7:50 and was called back some time after 8am. The place was already filled with people waiting. Some with appointments and some walk-ins. There is plenty of seating inside. There's also a screen that shows all the names in line and who is up next. The person taking my blood was great! My veins are tiny and hard to get but she was able to get it in one try, and she made it quick and painless. I highly recommend making an appt ahead of time so you won't have to wait as long.

The website says make an appt. You make one and you still sit for HOURS…read more The biggest mistake they made was getting rid of front staff and NEVER having enough phlebotomist.

My name is Eric Burgeson; PCP is Dr. Josalyn Funches; 2 years ago I was diagnosed…read more with a duodenal ulcer in which she prescribed Sulcralfate- coats ulcer- and Omeprazole- reduces stomach acid; she stuck with me for 6 months straight EVERY DAY until complete healing, WOW!!! She was totally dedicated, very professional, I WILL NOT leave her; let's give her 15 stars out of 5; YEP!!! She's that good, Thank you, Dr. Funches, for being there for me, Sincerely, Eric Burgeson

Billing nightmare, each department kicks the patient's issue from one to another. No one seems to…read morewant to give resolutions or assistance. I've had United Healthcare, Aetna, BCBS and Anthem over the past 23 years and I've never had issues like I am with Cigna.

We LOVE this place. Of course, everyone hates going to the urgent care but every experience we…read morehave had here has been amazing. Usually less than 15 minute wait, then typically only a 10 minute wait when we get to the back to see the doctor as well. They do xrays and some testing in office; some of the testing we've had done they do have to send out. Doctors and staff have always been super friendly and helpful as well.

I wish I had a better experience with this facility! It's very clean and the people were easy to…read morework with however it felt very overpriced. I dealt with a horrible ear infection for 3 days to come in and see a physician for 2 minutes only to be told I have an ear infection and there's nothing they can do. It ended up lasting for two weeks and I had to go get drops somewhere else which is what I needed from the get go. Then, about two months later I receive a bill in the mail for $80. I paid my copay there and verified they were in net work and, received no extra exams or anything and they billed my insurance $268. I called the billing department and tried to get a breakdown but it never went anywhere and I just had to pay the bill. Could be a great place but will never go back due to the billing issues.

Nicole G. Was the best. (Chandler). She was by herself & managed to keep it smooth & running. She…read moreknows her stuff. I hope she is recognized for her hard work. She is a true professional. Js

Was charged $9 to make an appointment. Was signing in & the lady came to the front with an attitude…read more"I'm telling you now it's gonna be a 30-40 minute wait there's a lot of people in here" i simply said i had an appointment scheduled and totally blew me off. I waited a total of an hour and a half for FINGERPRINTS. Don't charge for appointments and not bother to have people out in a timely manner.

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, untrustworthy, unprofessional, and avoidable... bypass this location if you can zero stars!

I did not have a good experience here. I needed to get bloodwork done and this was the most…read moreconvenient location for my schedule. I booked an appointment online and when I double checked the time on my appointment date, they somehow booked my appointment for the wrong day. I had to get back online onto their website and book another appointment! Booked the appointment and showed up to the location early. I checked in on the kiosk and was told I was there too early for my appt. I sat there for 30 minutes before being taken. The waiting room was not great, just a standard waiting area with chairs everywhere. Once taken to the back, the room where they did the blood draw was dirty and could have used a good cleaning. The phlebotomist was asking me questions about the doctor's orders and what the code was for that doctor....how am I supposed to know that? It just seemed like nobody here really knew what they were doing.

They were so quick and easy !! I had procrastinated getting my bloodwork done way too long because…read moreI didn't want to waste half of my day waiting in line in a packed lab that either didn't honor appointments or made the process more difficult, in general, in any way. This was BEST case scenario! They even called me beforehand with a few questions regarding the orders my Dermatologist sent over so they could get organized and be ready by the time I arrived. Unfortunately for these nice employees, their internal systems weren't functioning. I mean, that would cripple an entire restaurant for hours -- let alone a lab !! Nonetheless, I was in and out in literally 5 minutes, and they were so chill. Thank y'all for your support @ McClintock Labcorp.

These two super sweet women run the place they are very efficient, kind and professional. I highly…read morerecommend this Labcorp location.