Great service from 1st response. They did our entire AC…read moresetup and install as well as installing an ecobee and they were courteous, nice, informative, and helpful. The process was smooth, the payments were smooth, and I never felt swindled or like I didn't know what was going on. I highly recommend this business. It definitely started out rocky on the first day - I thought they wouldn't show when they were running extremely late and equipment kept arriving before they did, but in the end it was great! I believe we worked with Trevor and Isaiah and one gentleman whose name I forget, but they were all great!

Don't work with this company…read more After purchasing their annual maintenance plans for both our heater and air conditioner, they no-showed on three separate appointments. Why did I agree to the third appointment? Because the owner promised us a full refund PLUS $1000 if they didn't show for the last appointment. Despite them not showing for the last appointment, and sending me an email stating they would be sending me a check, it never showed up. I've tried calling, texting, and emailing them to resolve the issue, but they're definitely ignoring the problem. This was months ago, and to date, I've not received the service we paid for, received a refund, or even received a reply about the issue. We're now out hundreds of dollars, and I missed three full days of work for nothing.

Scott was a true pro and explained everything and did great work. We had a new furnace to replace…read moreour 36 year old furnace and a heat pump installed. After 3 quotes that were really over the top for our small house they came in with the best price that fits our budget. Highly recommend. Made sure we got the rebate and killed a monster spider

We had our furnace checked by a company that offered to do it free and they found a leaking heat…read moreexchanger which is dangerous. They offered a repair for $6000 and did not tell us the part was under a factory warranty. We were suspicious so we hired Paragon to give us a second opinion and they found there was no such leak. Paragon came on short notice and charged us only $226 which included servicing our furnace. They were friendly and informative. In short Paragon rocks!

We had McFarland Heating install a new heat pump system for us and the experience was fantastic…read moredespite having had a number of supply chain/logistical issues (that were not their fault). This is a local family business, and the McFarland boys (John, Zach, Drew and Scott) replaced our ENTIRE system from the air handler and condenser to the electrical and refrigerant ducting. They were warm, genial, well mannered, and efficient.... but most importantly, extremely competent. They were also the only contractor I've ever had that didn't leave some amount of trash behind whether it be sections of electrical wires, hosing, or plastic wraps. It's as if they've never been here. Amazing. We chose them despite gotten a slightly lower quote from another installer who came highly recommended by our neighbor because McFarland Heating was willing to work with us on an very niche system replacement (my partner was particular about what he wants), while that didn't end up working out, the time we spent with them problem solving gave us a ton of confidence that they are dedicated to their work and we can trust them to do the job well. We are a household of engineers, and as far as we can tell, everything is installed to (or above) spec. I highly recommend McFarland Heating without reservation!

They diagnosed the humming sound as coming from outside the furnace, but was happy to help track…read moredown where it was in the electrical. And it was an easy fix. They also inspected the furnace. Definitely would hire them again. 10 out 10.

I had a great experience with this company. Unlike other HVAC companies I've dealt with in the…read morerecent past, their communication was on point from start to finish. They provided a quick estimate for the replacement parts and gave me a clear timeline of when they would be available. Once the parts arrived, they actually prioritized my installation to get the heater running again. Robert was especially great to work with. He is knowledgeable and took the time to explain the issue and the repair process properly. Even after the job was done, they provided excellent post-installation support over the phone to answer a few follow-up questions I had. I will definitely work with them again!

Outstanding HVAC Experience With Product Air…read more My wife and I had to replace our entire HVAC system after a house fire. It was a complicated process due to new energy code requirements and the challenges of a full rebuild. As a homeowner, I felt overwhelmed and knew I had a steep learning curve if I wanted to make good decisions about both the system and the contractor. Thankfully, my realtor referred me to Product Air! Initial Consultation Because this was a rebuild, coordination among different trades was critical. From the very first meeting, I felt confident in Product Air. Randy and Eli took the time to explain every option and system choice in detail, helping me understand what would best suit our home. They also helped me visualize how the system would perform and be configured, showing real patience and clarity. Their bid stood out among the five I received for its fair pricing, value, attention to detail, and professionalism. Installation and Workmanship Product Air worked seamlessly alongside my other contractors, keeping things on track and reducing my stress. The installation team--Mikha and Oleh--did an outstanding job with the rough-in. They were personable, communicative, and respectful of my home and input. I especially appreciated that they built an exceptionally sturdy attic platform for the heat pump, which reassured me about the unit's security. Mikha even noticed a vent pipe another contractor had taped together--a potential fire hazard--and fixed it at no charge. That kind of care and safety really shows Product Air's culture: doing the right thing even when nobody's watching. Project Coordination and Customer Service Robert, who coordinated the project, was consistently responsive, answering every question and following through on every detail--including adjustments like the exterior drainage pipe. After the final inspection, only minor tweaks were needed, and the team addressed them promptly. During the trim-out, Denys and Oleh returned to complete the final setup and make sure everything looked great. They were professional, kind, and responsive to my questions. Denys recommended adding a circuit breaker to the exterior unit, which I agreed to, and Oleh double-checked that I was happy with how the vents were installed. Communication and Transparency Throughout the project, the office staff--Alisa and Taylar--were quick, polite, and organized with scheduling and billing. Every interaction with Product Air reflected professionalism and genuine pride in their work. The only small bump was not being informed in advance that installing the communication cable would require electrical work from my contractor. This added unexpected costs that weren't in the original bid. It would have helped to know that earlier, but once I brought it up, the team handled it transparently and kept communication clear for the rest of the project. Follow-Up and Final Thoughts After completion, Robert followed up with filter and maintenance guidance, which gave me confidence in caring for my new system. It runs beautifully, and I'm grateful to have heat again as winter approaches. Product Air's pricing was mid-range compared to other bids, but the value was unmatched--thanks to their honesty, workmanship, and trustworthy team. Aside from that one small communication gap, my experience with Product Air was excellent from start to finish. They exceeded my expectations in professionalism, quality, and follow-through. I highly recommend Product Air to anyone needing a new HVAC system--especially for complex projects. They stand by their promises, take pride in their work, and treat their customers with genuine care and respect. Don't hesitate to reach out to them!

Justuce and Dylan were amazing! I cannot say enough wonderful things about them…read more They installed a heat pump for us. They communicated with us through the whole process. They showed up on time, they told us what was going to happen, they answered all our questions, they cleaned up when the job was done. It was an all day project and they were the quietest contractors we have ever had. They know what customers appreciate and they go above and beyond. You would be lucky to have them!

Justuce came over to service our heating and cooling unit. He was knowledgeable and thorough and…read moreincredibly friendly. You can tell he takes great pride in his work and his business. He did not try to upsell us telling us our unit still has several years of life and showed us how to keep it in tip-top shape. We will definitely continue going to Justuce and Altitude for our heating and cooling needs and highly recommend him to everyone.

I don't like to negate the hard work that business people do. However, this negative review is…read moreabsolutely necessary. Last summer (2024), my general contractor hired After Hours (Brandon) to install a brand new heating system. My house had suffered a fire and the old system was being replaced. The new system included a furnace, heat pump, and all new duct work. They were also hired to install fans for the two bathrooms and for the kitchen vent. They did a poor job. It does not appear that they are aware of, or read up on, the municipal code prior to starting the project. There were code violations and poor workmanship: 1) Installed R4 flex ducting instead of R8. R8 is code. The code inspector noted this. 2) Adjoined two sections of flex duct with metal. Inspector called it out that flex duct should not be spliced. After Hours fixed this. 3) Did not insulate the heat register boots underneath the house. Instead, they only ran the ductwork up to the connection of the boot. They abandoned the job before this was found by the inspector. 4) Some of the duct runs were on the ground in the crawl space. 5) Did not level the heat pump and did not secure the heat pump pad to the ground. Inspector called it out that it needs to be secured. After Hours was already off the job and did not fix this. To their credit, they did move the location of the heat pump and related connections to a different location upon request. 6) Gave me a dented heat pump which they would not exchange. 7) The roof boot that they installed for the kitchen vent leaked rain. They did come out and tarp it the night that I informed them of it. We've had other companies come out to fix these mistakes. Other than this, I have a working heating system, bathroom fans, and kitchen vent.

Moved into a new house recently during the summer and finally decided it was time to install AC. I…read moredidn't know what I needed and Tim walked me through which system would best fit my needs and house size. The work was scheduled and completely very quickly. Tim was very professional, there has been no issues so far, and the price was the lowest out of the other three quotes I got from different companies. He also mentioned they do furnace maintenance and laundry vent cleaning which I'll definitely use in the future when I need it.

We had our fireplace cleaned and Eddie went above and beyond to make sure it looked amazing, and it…read moredoes! The cleanest it's ever looked. He was professional and very knowledgeable and I would 1000% recommend this company. Start to finish they were awesome!!

The expertise and knowledge of Bob and Eddie were awesome. They came in and quickly (with accuracy)…read morediagnosed the issue when a bigger company had misdiagnosed the problem before. They gave options, but a new furnace ended up being the best bet. They gave a fair quote for a replacement furnace and walked me through the pros and the cons of each option. Thank you B&C!

I had a very disappointing experience with this company…read more I paid a deposit to schedule an installation, and while they initially set a date, the installer later reported he was injured. They then rescheduled and sent two other technicians, but shortly after, I was told they would not be available for another three weeks. Because I am preparing to sell my house and working on a tight timeline, I had no choice but to hire another contractor to complete the job. Despite multiple follow-ups and being told they would call me back regarding the refund, I have not received my deposit back and have not received any meaningful communication. I understand that unexpected issues can happen, but the lack of follow-through, delays, and failure to return the deposit for work that was never completed is very frustrating and unprofessional.

Luke and Hunter installed a new furnace, electronic air filter, and a UV light. All Heatings…read moreestimate was far better than 4 other companies. Luke and Hunter had the work done in under 4 hours and the inspector said the work was great. Highly recommend All Heating. Margie and Chuck