You already know they the best for anything tire/wheel related lol…read more Nothing much to say

More than a headache, they turned buying new tires into a journey. To begin with, they sold me…read morealternative-sized tires instead of the factory-recommended ones. The car was riding less than desirable, so I went back to exchange them for the correct size. They tried to charge me for installation AGAIN, and instead of prorating the extended warranty I already purchased, they tried to charge me for a second one. I finally got the correct size tires, but they were shaking worse than the first set! I took it back the next day for them to rebalance. The salesman asked if I went to get them balanced somewhere else after I left last night. That question was so idiotic that it took me a minute to register. He said there were two different sets of weights on the rim and one set wasn't theirs; he basically admitted that this was the first time they balanced my tires, even though they were supposed to be balanced at the time of purchase. Their corporate team reached out to me after I left a Google review, stating that someone would contact me within two business days. It has been four days, and I still have heard nothing. Response to comment. That's fascinating, because I didn't have any missed calls from that location. Maybe that's the philosophy of that location? Claiming work that wasn't performed? Cody's offered to refund the difference when I reached out to ask for the GM yesterday. I suggested that he have someone come to the Ford dealership to pick up the tires for a full refund; I no longer have faith in your company's work and would rather get new tires from a more reputable business. The fact that the newly purchased tires weren't balanced at all--not just once, but twice--is more than a little unsettling. Whether it was oversight or cutting corners, it put my safety at risk while driving.

Love this place. Spoken with John when I come in, always a pleasure to deal with and very generous…read morewith his time and good advice. Helping me out with tires, brakes, and alignment on an old Mercedes. He's a car guy and I appreciate that. The shop is a good place to hang out if you need to wait for your car. They don't do state inspection but that's not a problem for me. Big recommendation.

I'm actually sad to type this review because I have returned multiple times for new full sets of…read moretires and minor tire work along with sending quite a few of my friends over to you all. I recently went for an alignment which I successfully received but a member of the team was incredibly hard to speak to because for some reason she felt I was silly for my choice in tire sizes on one of my vehicles. I completely think that is fine, not everyone sees eye to eye, but because of the way she was treating me and speaking to me was not entirely the kindest. I think she completely ignored my request to have my suspension inspected before moving forward with the alignment. I told her that I suspected the wheel bearing was giving way and if so, I would like to take the car to my mechanic and avoid getting the alignment at that moment because it wouldn't be my best option. She doesn't say the staff had anything to say about the wheel bearing so I was pretty excited that the noises coming from my car were probably just tire cupping from uneven wear. Well, I take my car to my mechanic the very next day and he lets me know that my wheel bearing is essentially on its way out. I couldn't believe it because 1. It should be impossible to do a perfect alignment with a failing wheel bearing 2. I've trusted you all for so long to make sure my vehicle was safe and for great tires and I even tipped on the alignment. It's hard to find great mechanics that you can trust and I've always been so happy to let you all service my car that I actually feel betrayed by the bad customer service and the potential that I wasn't warned about a dangerous issue with my vehicle. It sucks ands it's sad, but I will not be returning.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Surprised! I came because of a sign advertising the brand of tires on my car. My tire had a small,…read morevisible screw in it. Wondering if the tire could be plugged? Yes, I'm told, expecting to hear that "upon investigation, I'm sorry to tell you that you need a new tire." But no! I was told you don't need a tire and the screw did not puncture the tire! Expecting an "up charge" it was no charge!!! Thanks a bunch!!!

Mark's attitude towards customers has turned me away from this location. Very rude and belittling…read more For some reason they are unable to explain car problems in simple terms. Second opinions have showed me that they continuously overprice the work being done. I've had better luck taking my car to the dealership so they will be honest with me.

Well Goodyear you did it again.. I went in for an over due…read moreoil change and had the pleasure of interacting with Dana and Donna. I choose to wait for my car. The varied, interesting and informative conversations I had with these two was so refreshing. They made me feeling like an old friend and the conversation flowed organically from one topic to the next.. I challenge anyone to try and stump Donna on anything Harry Potter, any book, any character. My money is on Donna.. Thank you guys for fixing my car and brightening up my day....

I ordered four tires for my truck. Though I was scheduled for a 3:30 appointment for tire install,…read moreI showed up more than 2 hrs earlier due to circumstances out of my control. Will, the manager said no problem it would be a wait before they got to me. The wait wasnt long at all (45 mins) before my truck was driven into the garage bay. When the tire install was nearly finished they noticed the white lettering on the tires was showing outwards when I had asked for it to be showing inward. They advised my of their error and said they were adding more staff to the job so my wait time would be mitigated. When it came to calculating the bill, Will gave me a generous amount off the total bill for the longer wait time. I never asked or suggested a discount but they were kind enough to offer it. The entire crew there is very nice and informative and one employee (Mike I believe, Im bad a names and my apologies if I have the name wrong) shared stories about our older Toyota trucks. I'll be going back there.

Finding a good mechanic for my family (4 cars) was important. We have found that in Rick's. Can't…read moresay enough good things about them. Thank you!

Started out with bringing my car here for service done, next thing you know I have my whole family…read morecoming here. These gents do a great job, whenever I have some issues with my truck, I bring it in and they are quick to tell me what's wrong and what it's going to need. Very fair on pricing/labor, and loyal to their customers. They do a great honest job and don't try to add extra repairs or things you don't need but instead would recommend what you should do and leaves it all up to you. Never felt taken advantage of and always a pleasure to bring my vehicles here. Great shop and will always take care of their customers. Thank you Ricks for taking care of me and my truck!

I had just gotten tires from sams tire and auto and I kept hearing a weird noise and my front tire…read morebolts came off and the other one I could unscrew with one hand so I took it too advance auto parts to see what the problem was and my tire could have come off. if you get tires from them please make sure you recheck them yourself.

They always have the tire I need and they are fast. They work very quickly so it's a in and out…read moreprocess. The tires look to be in good condition and have a decent amount of tread left on them.

Excessive delays for a state inspection- 2 1/2 days when they said I could pick up next day. Also,…read moreI paid them to rotate my tires and they did not. Horrible experience all around. Go somewhere else.

Misleading and dishonest. Came in for an oil change on the advertised coupon of $29.99. After…read morethey finished I showed them the coupon and they say I can't use it because my vehicle required synthetic oil and the coupon is for standard oil. They charged me $110 and let me use a $10 off coupon. I told them they should have told me the cost difference before doing the work. They didn't care. Never going there again. I would take your car elsewhere. Shady business.

Super impressed with this establishment!! My entire experience was great! I no longer wanted to go…read moreto my usual location in Richmond and decided to find some place new. Sooooo I stumbled upon Express Oil Change & Tire Engine, and I loved the experience!! The best part about this entire experience ... being able to sit in the car!! I was greeted as a new customer, and everything was explained to me thoroughly about the general process. Tom was excellent, and managed my car. He was thorough in his explanations, answered all my questions, and even helped with two unrelated items without me having to ask at the end of my appointment: 1. Retightening my hood latch, and 2: resetting my oil change notification in my car, which prior places said would reset on its own, but never did. He even told me how I could do it myself in the future and showed me. Excellent customer service from Tom, and he is the reason I would come back!

Went in for inspection and oil change. Was told had a brake fluid leak and caliper bolt was loose…read moreand car could not be driven. $120.00 to tighten the bleeder screw. Terrible service will not return.

Magnificent Mohamed and the team at Black Optix . They did a great job on my 2024 Toyota Prius . I…read moredropped my car off at 1 and it was ready a few hours later. Mohamed answered all the questions and concerns I had about which package to get. He was super responsive and helped make this process really easy . I will tell everyone I know about the customer service , quality of work and overall price.

Black Optix Tint did a phenomenal job on tinting my SUV. They were personable and very…read moreaccommodating. I recommend the Brook Rd. location to anyone who wants an excellent tint job.