You already know they the best for anything tire/wheel related lol…read more Nothing much to say

I visited this location today for a set of tires and my experience was HORRIBLE!!!! For starters,…read moresomeone looked like they may have taken a nap in my passenger side seat. My chair was laid all the way back and they told me that they sat in the seat to look for my tire lock in my glove compartment, then stated that no one sat in the seat. I had a pair glasses in my passenger seat that one of their techs STOLE. The glasses were $100, however it was my hard earned money that paid for them. It's not about the price but more so the PRINCIPlE. The manager was the worst and I would NOT RECOMMEND this location or business to anyone. Please make sure to remove your items from your vehicle if you choose to visit them. The worst customer service EVER!!! BEWARE... the 1 star was given because I had to give a rating in order for the review to be posted. This location should not receive any stars.

Great service, fair prices, quick work. friendly staff …read more I have had my last three sets of tires from Vondelehr installation was quick and service impeccable as always. they also do tire patching, suspension work, alignments and more. Would recommend them to anyone needing tires.

Love this place. Spoken with John when I come in, always a pleasure to deal with and very generous…read morewith his time and good advice. Helping me out with tires, brakes, and alignment on an old Mercedes. He's a car guy and I appreciate that. The shop is a good place to hang out if you need to wait for your car. They don't do state inspection but that's not a problem for me. Big recommendation.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Mark's attitude towards customers has turned me away from this location. Very rude and belittling…read more For some reason they are unable to explain car problems in simple terms. Second opinions have showed me that they continuously overprice the work being done. I've had better luck taking my car to the dealership so they will be honest with me.

It's with a heavy heart that I have to say that I can no longer recommend these guys. Over the…read morelast 20 years I've often suspected that they've said that they did work that they didn't do and this time I finally caught them. They supposedly replaced a part on my car in a few months later I had my car inspected at the dealership and they failed it for that part being broken . They sent me the pictures and when I looked at it, it was crystal clear that that part was original. It had oxidized, aluminum, dry, rotted rubber and it was clearly broken from years of driving. This is just one of several very questionable experiences that I've had with them. I would stay away. You can do better.

Well Goodyear you did it again.. I went in for an over due…read moreoil change and had the pleasure of interacting with Dana and Donna. I choose to wait for my car. The varied, interesting and informative conversations I had with these two was so refreshing. They made me feeling like an old friend and the conversation flowed organically from one topic to the next.. I challenge anyone to try and stump Donna on anything Harry Potter, any book, any character. My money is on Donna.. Thank you guys for fixing my car and brightening up my day....

I ordered four tires for my truck. Though I was scheduled for a 3:30 appointment for tire install,…read moreI showed up more than 2 hrs earlier due to circumstances out of my control. Will, the manager said no problem it would be a wait before they got to me. The wait wasnt long at all (45 mins) before my truck was driven into the garage bay. When the tire install was nearly finished they noticed the white lettering on the tires was showing outwards when I had asked for it to be showing inward. They advised my of their error and said they were adding more staff to the job so my wait time would be mitigated. When it came to calculating the bill, Will gave me a generous amount off the total bill for the longer wait time. I never asked or suggested a discount but they were kind enough to offer it. The entire crew there is very nice and informative and one employee (Mike I believe, Im bad a names and my apologies if I have the name wrong) shared stories about our older Toyota trucks. I'll be going back there.

My boyfriend's tire needed a patch after he picked up a bolt in one of his tires. We showed up with…read moreno appointment and they quickly took the tire off, removed the bolt, and patched the tire. Less than 20 minutes. One star off because they over inflated the tire and we had to let out some of the air so it matched the other tires. Overall good value for a quick service.

I had just gotten tires from sams tire and auto and I kept hearing a weird noise and my front tire…read morebolts came off and the other one I could unscrew with one hand so I took it too advance auto parts to see what the problem was and my tire could have come off. if you get tires from them please make sure you recheck them yourself.

Excessive delays for a state inspection- 2 1/2 days when they said I could pick up next day. Also,…read moreI paid them to rotate my tires and they did not. Horrible experience all around. Go somewhere else.

Misleading and dishonest. Came in for an oil change on the advertised coupon of $29.99. After…read morethey finished I showed them the coupon and they say I can't use it because my vehicle required synthetic oil and the coupon is for standard oil. They charged me $110 and let me use a $10 off coupon. I told them they should have told me the cost difference before doing the work. They didn't care. Never going there again. I would take your car elsewhere. Shady business.

100/100 EXPERIENCE!…read more I had such a great experience at Express Oil Change! Tom was absolutely amazing! He was very nice, knowledgeable, professional, and just an all-around pleasant person to deal with. I originally came in for an oil change, and Tom took the time to let me know that my windshield wipers were no longer in good condition. He explained my options, gave me a great selection to choose from, and even made sure I got a great offer. I really appreciated that he was helpful and informative without making me feel pressured. What really stood out was Tom's personality and customer service. He treated us so well and made the entire experience so much better just by being friendly, welcoming, and personable. The manager, Stephen, also came out personally to greet us, which was such a nice touch and showed me that great customer service starts from the top! I will definitely be returning and recommending this location to others. Tom and Stephen, keep up the amazing work! This place gets a 100/100 from me!

Don't go here for state inspection. They will "hunt" for issues and then give you a ridiculous…read morerepair price.

Magnificent Mohamed and the team at Black Optix . They did a great job on my 2024 Toyota Prius . I…read moredropped my car off at 1 and it was ready a few hours later. Mohamed answered all the questions and concerns I had about which package to get. He was super responsive and helped make this process really easy . I will tell everyone I know about the customer service , quality of work and overall price.

Black Optix Tint did a phenomenal job on tinting my SUV. They were personable and very…read moreaccommodating. I recommend the Brook Rd. location to anyone who wants an excellent tint job.