CMS support for association issues is very much non existent for their Steeplechase community. Barrie has been contacted, along with owner Lesley, on issues of maintenance of trees interfering with sidewalk usage and storing of trash and recycle container outside of residences. Barrie and I have had one-on-one discussion where these items have been directly identified. She stated they would be addresses. I followed up with request for status of these issues, their reply was the do not feel required to identify this information. 3 months later, there has been no corrective action, I assume that there was no action taken on their part. These issues have been the subject of discussion for 2 years with no results. Not sure what your association is looking for, but if for anything other than paying bills, look elsewhere. read more

One of the worst property management companies I've ever been connected too. They co mingled funds of two subdivisions. They were unable to identify where losses were. Then charged to HOA to research and find over a dozen mistakes that were their fault. Non responsive. Did not send out letters of people in violation. I can't say enough bad things about their staff and management. And I could go on and on. read more

An awesome professional group of people. Experience with a wealth of knowledge. Their expertise is unsurpassed by any other group. They deliver on their promises, work orders are handled n a timely fashion the staff is continually trained and updated in their careers, tina of experience under their belt. Responsive to request just a tip top company... read more

I had a very unfortunate experience with them. I own a rental property in Indy that is in an HOA. This HOA is managed by CMS. I bought the house about 18 months ago. On the HUD closing statement there was a line item where the HOA gets a year of dues (no biggie). There was also a CMS "account set-up fee" to CMS directly (ok, I should've seen this nonsense). There was also a "transfer fee" to CMS directly (I also should have seen this). Basically at purchase of rental, I prepaid a year of HOA and promptly forgot about the HOA. Post close, I didn't receive any welcome letter or invitation to setup auto pay. Then about 4 weeks ago I received a letter saying we were 5 months behind on HOA fees and that we're being charged penalties monthly (annoying but ok). I go on vacation for 3 weeks and get back to find a "we're going to file a lien on your property if you don't get current" letter from CMS. Of course, I write to them and instruct my property manager to cut them a check for the HOA fees (not penalties). I ask politely if they could waive the fees because I had forgotten about the HOA but also I hadn't receive any welcome notice or any letters up until 4 weeks ago. My expectations were that they would respond like any normal company (Amazon, Nordstroms, Safeway etc). I figured we'd part as friends (I was wrong). However their stance was "you're wrong, we're right - you need to pay the penalties in full" - Now we're not talking about alot of money here but it's just an upside down customer service model. In fact its completely backwards. So if you want to deal with a company that will always put themselves before the customer, then I'd recommend Community Management Services. If you like to deal with companies that put the customer first - I wouldn't touch this company with a 10 foot pole. If you're an HOA looking for a manager who provides exceptional service, this isn't the one. read more

I sincerely wish I had been able to interact with this company before purchasing my home. I would have not purchased in this community strictly because of the HOA. If you like to be treated inconsistently, disrespectfully, and like a child when it comes to possibly the biggest purchase of your life - own in a community managed by this company. read more

In the short time we've been in the Chessington Grove community, we've been less than impressed with this HOA. The documentation provided to us at closing regarding the acceptable fencing options was apparently no longer valid and they refuse to approve additional options. 4 foot fences are not an option for our family for our dogs can jump them easily. Further more, we have a bedroom on the first floor and would like to fence in the side yard for security purposes. This too is not approved nor are they willing to compromise regarding this. From speaking with many others in the neighborhood, these are all items that have been requested for sometime, however CMS is unwilling to work with the community. They are serving their own interest and not those of the people actually purchasing homes and building families in Chessington Grove. Because they continue to build additional homes, the HOA will not be passed to the community anytime soon and it is the community that will have to suffer because of this. We've invested far too much into our home only to have an HOA who does not serve the community. It is frustrating and frankly unacceptable. There are homes who have been grand-fathered in who have privacy fences, Mary and now Rachael are not willing to work with anybody else and their situations. I'm sure they will reply back with a boilerplate message about "how they are sorry to hear this, understand our concerns, and will pass our feedback on to their team", but those pleasantries do NOT help the community by any means. I realize my words will not have much affect on my current situation, but hopefully my review(s) can educate others that are considering working with CMS to look at additional solutions. read more

I hate leaving such a low rating (even though they deserve 0 stars.) I never leave bad ratings for people! Even when I have bad service. People have bad days, things happen and everyone is just trying to make a living and I would never want to interfere with that. But this place is so insane that if i wasn't living it, it would be almost comical!. Our community switched to them, and they have to be paying someone on our board under the table Bc no sane person would have selected this group. I'm told a job is complete, when it clearly hasn't been addressed. Supposedly if you don't hear from someone within 48 hours, you should reach out a manager (i won't name names) but what happens if he is the one that doesn't respond?? I bet I have sent at least 20 unanswered emails. I have an issue that is dealing with our HOA's insurance. That agent has tried multiple times to contact CMS and no one responds! How is it possible to have a job where you just flat out to refuse to return emails or calls when that is basically your job? And many in my community feel the same. They have a community website and they recently shut off the options for residents to post or comment (isn't that the first sign of a dictatorship?) because everyone was reaching out via the message board bc no one responds!! This is not an angry post out of frustration for one incident. This is ongoing since they've come on board. If you are even considering this group, run! Fast and far! A group of high schoolers would be more professional! Anyone feel free to reach out for more information! I've given plenty of opportunities, but these people need to go! read more

As stated by a previous reviewer, if there was a selection for 0 stars that is what I would choose. This company charges astronomical fees, refuses to communicate directly with homeowners, and charges penalty fees due to the customer being unaware of their backhanded practices. Even when the customer attempts to communicate with their designated representative to clarify issues and ensure their account is current, the customer is given no definitive answer, until you get a certified letter your account has been turned over to small claims court in spite of receiving monthly payments and without any attempt made on their part to communicate your account is delinquent. CMS has the WORST customer service I have ever experienced. read more

We pay a significant amount for snow/ice removal in our yearly dues. However, the roads are rarely plowed and salting is non existent. It has been a week since our last snow storm and our roads are still untreated. read more

This company does not care about the community. Repairs and upgrades take months. All they care about are your dues. Can't wait till we no longer have to deal with this company. read more

If I could leave zero stars, I would. Our community's pond is stagnant and mosquito-infested. There's no transparency about where money goes. We've been promised a pool for two years now - NOTHING. They spend all their time sending out letters about dandelions instead of taking care of Water's Edge. If I had known how truly awful this HOA is, I wouldn't have purchased my home. read more

If I could, this company would get 0 stars. It'd be wonderful if the staff could work with the board members to resolve issues on budget, but these people seem to dictate what our condo complex should be. In addition, they only seem to resolve a percentage of work order requests such as fixing a gate lock. In the bigger scheme of things, this would all be forgiving if we got an apology from time to time, but when the staff themselves get combative, argumentative, and dismissive, it makes me want to write a Yelp review. read more

Probably the most frustrating HOA I have had to deal with. Very nit-picky. Have threatened to hit us with a fine for not having appropriate lettering on our mailbox, for lettering that looks eerily similar to the original, because we didn't buy it from the approved vendor (which charges 10x cost you can get elsewhere). Requested multiple times what are the specifics (font, color, detail, etc). Could not provide a response. Only said we had to work with a specific company (which they are probably getting a kickback for). If you could avoid this HOA, I would do it. read more

Company wastes homeowner's money/dues by mailing blanket letter campaigns to ALL Southern Dunes homeowners about things such as weeds ( even if your yard is treated and you have no weeds), mold on your siding ( even if you regularly power wash your house and the model homes have mold on them)basketball goals, etc...; but will not treat the roads in the neighborhood making them unsafe to travel on. Costing residents even more money for new mailboxes due to cars sliding into them, unsafe conditions for children to walk to bus stops, creating car accidents, etc.... Homeowners have grown tired of this mis-management company and CMS is upset because they are receiving "mean-spirited" complaint letters. Their letters are also threatening and mean-spirited. Their lack of taking action or caring on behalf of this community for safety issues speaks volumes about how this company operates! Can't wait til the next homeowner's meeting! read more

I'm a new homeowner and moved into one of their communities a couple of months ago. At first I had a lot of problems understanding the payment options. After speaking with someone name Eva, who was super friendly and helpful, I was able to navigate their payment portal. So far my experience with them has been nothing but helpful and pleasant. I would highly recommend my community and their excellent customer service. read more

I usually hate dealing with places like this (like most people) but Eva, who appears to be the only person who deals with homeowners, was super friendly and made it actually a pretty pleasant experience! read more

I live in a housing division where the HOA is managed by CMS. I tend to procrastinate when it comes to my bills and I happened to pay one of my HOA fees late. Upon paying my bill, I was concerned that I may be charged a late fee, so I contacted CMS directly. Everyone that I spoke with at CMS was very friendly and helpful, and my fees were ultimately waived. They seem like a very polite and professional company and I would recommend their services to anyone out there who may be looking for an association management company to work with. read more