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    A Step Ahead Management

    4.1 (9 reviews)
    Open 9:00 am - 5:00 pm

    Services - A Step Ahead Management

    Property management

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    Jennie Deckert - headshot

    Jennie Deckert

    (14 reviews)

    Jennie was very hands on and really supportive. She took a great amount of v work and care to keep…read moremy wife and I up to date and reach out to us with updates. She's a great realtor! Definetly recommend using her if you're looking for a home.

    Jennie is a fantastic realtor and an even better guide for anyone relocating to Carmel. I found her…read morethrough Yelp while searching for a realtor to help with our move from California, and from our first conversation, I felt immediately at ease. Our move was a bit more complex, as we needed to find a home not just for our family, but also for a family member moving with us, each with their own set of needs. During a weekend visit, Jennie essentially became my personal guide to the Carmel and Fishers area, taking the time to tour homes, walk me through different neighborhoods, and help us weigh our options. She truly listened to our criteria and went above and beyond to find options that fit our unique situation. With Jennie's help, we found the perfect homes for both our family and our family member. She supported us throughout the entire process, from virtual open houses to navigating escrow, and even continued to be a resource afterward, connecting us with contractors, plumbers, and painters as we settled in. Jennie genuinely cares about her clients, takes pride in her work, and sets high standards on their behalf. Over these past few months, she's become not just a trusted real estate partner, but a friend I still reach out to as we make Carmel our home.

    RENU Property Management - This is the house we lived in and rented from RENU Property Management.

    RENU Property Management

    (96 reviews)

    The absolute worst experience with a property management. I worked with a leasing agent that…read moreensured us the property we were interested in was clean and move in ready. being that we were locating from another state we viewed the photos of the house and everything seemed to be communicated well. On move in day we arrived at the house that is infested with Spiders, scorpions and other pests. The house smelled strongly of mold and the back door weather sealing didn't even seal around the door. After submitting photos and trying to work with the staff and come to an agreement to move to a move in Ready property or have the house professionally cleaned... Madeline S. a supervisor refused and stated it had already been cleaned and the house did not meet the qualifications to be recleaned or for a lease transfer. In fact Madeline said it is up to their standards and their rentals are as is. When I asked to speak with someone else or another supervisor she stated she was the highest up and no one else could be spoken to. Madeline had zero remorse and took zero accountability for the condition of the property, her solution and way of handling it is simply copy and pasting generic emails stating " We understand this may not be the resolution you were hoping for" and refused even a phone call so she could have documentation. I let Madeline know that their own employee even apologized for the condition of the house and stated it was unacceptable and Madeline denied that was ever said and I can no longer reach the employee that was understanding of the situation. We requested the house be recleaned and Madeline said it was cleaned 4 days prior and doesn't meet the qualifications for another cleaning.

    I always try to look for the positive reviews and assume that the negative reviews are isolated…read moreincidents. Apparently not. We've been in our rental property for less than 6 months. We've been plagued with plumbing problems and are currently at two weeks of sewage backing up in to the house. After opening the initial maintenance request to fix the plumbing issues, RENU has gone radio silent. The phone number they provide to call is never answered. There is a number to text, but there's been no response over a week. We currently have an open complaint with the Better Business Bureau hoping to get this resolved. While we were looking at properties and found this one, RENU was very good on signing new tentants. Once you're signed a lease, pray you don't have any maintenance issues.

    Pedcor Management - Pedcor Management Corporation | Carmel, IN

    Pedcor Management

    (3 reviews)

    Pedcor just bought our apartment complex and things have been awful ever since. The website…read morecould've been better designed by someone still learning to develop. There's no option to split rent when paying online which forces tenants to figure out how to pay each other back and puts the tenants on the line for collecting rent from their roommates. Also, the site is very bare bones and they don't have any contact information for the company. Any company that doesn't provide that kind of information doesn't want feedback and only cares about their own bottom line. Since they've taken over management, it's become clear that they could care less about their tenants, they've made this painfully obvious both online as well as in person when speaking to the apartment managers. We won't be renewing our lease.

    My mother lives at Sycamore Springs, Seymour IN. She doesn't use a computer so a couple of years…read moreago I set her up for auto withdrawal of rent. That took way longer than it should, Pecor's website is a joke. Especially in the 21st century and in Carmel -give me a break, I am in Indianapolis. Her property manager made a mistake in giving my mom guidance on her rent and she's had a $30 credit which they would not reimburse - said they couldn't write a check??? We used that with a partial payment for July only now the website shows that has not been credited. Again, you can't speak to a human at either the complex or this Pedcor. Both are useless and obviously don't care to provide customer service. Beware everyone-this company will not help you out!

    T & H Realty Services - Floors caked in years of dirt.

    T & H Realty Services

    (93 reviews)

    SoBro

    HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

    Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

    Equity Management Services

    Equity Management Services

    (12 reviews)

    What an awful company. We trusted EMS to manage our rental properties for several years, and the…read moreexperience was consistently disappointing. We dealt with multiple evictions, poor communication, and ongoing mismanagement that created unnecessary stress and financial losses. The final straw was the complete incompetence of their self-proclaimed "visionary," Brandt Adams. We also discovered that funds we entrusted to EMS were taken or withheld without our authorization, resulting in significant financial losses. Instead of taking responsibility or providing clear answers, we were met with excuses and a lack of accountability. We are in the process of suing Brandt since he stole our money. I guess he missed the class on ethics while attending BYU. If you're considering EMS to manage your properties, think twice. Our experience was costly, frustrating, and one we would never want another property owner to go through.

    Do NOT rent from EMS HOMES if you ever want to see your security deposit again…read more I (& family) was a tenant for 7 years and paid rent on time, often early, every single month without fail. I vacated my rental nearly a year ago, left the property empty and in fair condition, and I have yet to receive my $1,100 deposit back, nor have I received an itemized statement explaining any deductions. Indiana state law (IC 32-31-3-12) is clear: landlords have 45 days to either return the deposit or provide a written, itemized list of deductions. EMS HOMES has done neither, nearly 12 months later. Seven years of loyalty and on-time payments, and this is how they treat a long-term tenant. This isn't a misunderstanding, it's a failure to comply with state law. Future tenants deserve to know that this company cannot be trusted to handle your money honestly or legally. I would give zero stars if I could.

    A Step Ahead Management - propertymgmt - Updated August 2026

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