Not satisfied with customer service at all. Attempted to make a payment and got a confirmation. I did reach out for assistance through their online portal and never heard back. I got a bill with a late fee instead of a response to my inquiry. Called to see if they could waive the late fee in order for me to make payment in full as their portal seems to be broken or no one reached out. She confirmed she saw a payment attempt on her end the same date I have in my records/ well before the due date. I've never had any errors with submitting payments on other platforms. The fact that the website seems to be outdated as they didn't get my messages and the payment posted on my end and not theirs...just a total headache. Steer clear. They would not take any accountability or work towards a reasonable solution. read more