They never listen to complaints or do anything for tenants. We needed help with a unit breaking…read moreterms and they haven't helped in almost a year.

Easy 5-star here, I've had 2 previous managers who lacked quality service, including months without…read morecollecting and notifying me the tenant was not paying rent! I made the right choice moving to A Step Ahead Management, not only did they get the non-paying tenant out, but they fully renovated my home, and rented it out in 1 day--unbelievable quality, speed and responsiveness.

The best realtee in lndianapolis area! Responsible and very organized and trouble free!read more

First of all, a successful sale at a price that was what we wanted. The personal service, support…read moreand dedication provided by Reid Properties was excellent right through the sale process. We had numerous viewings, regular updates and a very good online presentation of the house. The guidance offered by Reid Properties once the sale was underway was also first rate, with great contacts and knowledge of quality contractors to address the issues that came up in our inspection. We would absolutely recommend Reid Properties to manage your Real Estate needs.

They do not care about your rights, will scam you! services…read moreare not good at all, and rent is to high and they will change your rent!

All of James Management's properties are great! They take pride in customer satisfaction. The…read morefriendly staff is a perk too!

The absolute worst experience with a property management. I worked with a leasing agent that…read moreensured us the property we were interested in was clean and move in ready. being that we were locating from another state we viewed the photos of the house and everything seemed to be communicated well. On move in day we arrived at the house that is infested with Spiders, scorpions and other pests. The house smelled strongly of mold and the back door weather sealing didn't even seal around the door. After submitting photos and trying to work with the staff and come to an agreement to move to a move in Ready property or have the house professionally cleaned... Madeline S. a supervisor refused and stated it had already been cleaned and the house did not meet the qualifications to be recleaned or for a lease transfer. In fact Madeline said it is up to their standards and their rentals are as is. When I asked to speak with someone else or another supervisor she stated she was the highest up and no one else could be spoken to. Madeline had zero remorse and took zero accountability for the condition of the property, her solution and way of handling it is simply copy and pasting generic emails stating " We understand this may not be the resolution you were hoping for" and refused even a phone call so she could have documentation. I let Madeline know that their own employee even apologized for the condition of the house and stated it was unacceptable and Madeline denied that was ever said and I can no longer reach the employee that was understanding of the situation. We requested the house be recleaned and Madeline said it was cleaned 4 days prior and doesn't meet the qualifications for another cleaning.

I always try to look for the positive reviews and assume that the negative reviews are isolated…read moreincidents. Apparently not. We've been in our rental property for less than 6 months. We've been plagued with plumbing problems and are currently at two weeks of sewage backing up in to the house. After opening the initial maintenance request to fix the plumbing issues, RENU has gone radio silent. The phone number they provide to call is never answered. There is a number to text, but there's been no response over a week. We currently have an open complaint with the Better Business Bureau hoping to get this resolved. While we were looking at properties and found this one, RENU was very good on signing new tentants. Once you're signed a lease, pray you don't have any maintenance issues.

Not satisfied with customer service at all. Attempted to make a payment and got a confirmation. I…read moredid reach out for assistance through their online portal and never heard back. I got a bill with a late fee instead of a response to my inquiry. Called to see if they could waive the late fee in order for me to make payment in full as their portal seems to be broken or no one reached out. She confirmed she saw a payment attempt on her end the same date I have in my records/ well before the due date. I've never had any errors with submitting payments on other platforms. The fact that the website seems to be outdated as they didn't get my messages and the payment posted on my end and not theirs...just a total headache. Steer clear. They would not take any accountability or work towards a reasonable solution.

We use this company for our neighborhhood and I must say they do a geat job!!!read more

Harvey is a complete scam artist. As a landlord I have 1st hand experience, he did exactly nothing…read more that he promised for over 3 months and then takes my deposit money and will not refund it- yet he's done exactly nothing I highly recommend to Find another provider - you'll thank me later. T

Enjoying my new house. It has a lot of lighting for my plants and the way it is set up it has great…read morewindflow so less use of the air conditioner.

We moved to Frankfort to be closer to our businesses and needed to find a home. After looking…read moreextensively at many different listings, we found one from Dwell Property Management. I have been in customer service for over 30 years, and Forrest and his team have been nothing short of superheroes. Moving into the home, Including the application process was extremely seamless. Not only that, they have an app with online options to pay as you get paid, or all at once. Not to mention the response time to emergency situations is nothing short of impressive. Being an older home, we had a few very small issues, and within the hour they were remedied. I highly suggest if you're looking for a home in any part of the state or nation where Dwell Property Management has offices, you won't find better property management than this. On a scale of one to 10, this team is a 17!

Absolutely exceptional property management company!…read more When we had to relocate for work, Forrest took the time to guide us through the entire rental process. This was our first rental property and Dwell Prop. Mgmnt. handled everything - cleaning, staging, advertising, background checks, leasing agreements, and landing the right tenants for our property. Over the last couple of years, his communication with us has been outstanding and whether it's a text or a call, always got back to us asap on any issue or question we had. When we decided to list the house, Forrest went out of his way to ensure we had the right contractors for repairs, cleaning, landscaping etc. I highly recommend Dwell Prop. Mgmnt. to manage your home if/when the time comes. Their fees are reasonable but more importantly, you will have the peace of mind, knowing your home is in great hands, which is invaluable.

HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

I was having a difficult time getting approval for an application. I will be honest with the…read morereviews I read I had little confidence in getting the help I did. I messaged with my concerns and provided what info I had. I was promptly helped and feel 2 individuals went above and beyond to help me. Andreana and Michelle were awesome and assisted me very quickly. Thank you again for your help.

You can't get hold of anyone and when requested, they don't call you back when it's requested. No…read morecommunication at all!

They are way over priced They may look good but its basically a bandaid they put over. And if…read moresomething quits working such as your air conditioner you are stuck paying for a replacement They charged me 600 to replace my air conditioner in a tiny apartment and the old man who is the maintenance man he is rude and has no clue how to fix things NEVER let him in your place alone he looks around to find anything they can get u on that will put money in there pockets instead of going in to do what he was called there for and he has no degree in heating or air conditioning so if he cant fix it he will blame u for breaking it and then you have to pay for it I had to pay 300 out of my pocket cause there were cock roaches in my apartment they never reimbursed me not a penny. Also they had broke a glass table and a wall click they never paid for that either the owner hates animals so if u have one dont let your pet go around him they say there pet friendly but they only accepts pets cause it adds more money to there pockets 200 non refundable per pet and 25 per pet monthly oh and Rick HATES CATS he puts poison outside the apartment so never let your pet outside alone

Too bad there was not a rating of minus stars. This property manager is the most condescending…read moreindividual I have ever met. I rented from him for 7 years only because I had family in the same area. He is nothing but a lying cheater. I spent thousands of dollars upgrading and enhancing the property and he never had a good thing to say. He skims on any major problems and takes forever to fix a problem. After I moved out he would not return my deposit, I contacted the Attorney General and my lawyer to file suit. Finally after 3 months he hand delivered my deposit. All I can say is stay away from this place and person!