renegs on point of sales liftetime complimentary services, which isn't legal. in house service will…read moretry to get you to replace brand new parts. don't trust a thing to come out of this building.

Lack of honesty and when said they will fix something and then take it back and in a way not owning…read moreup on there mistakes. Plus just recently on my 2022 bronco sport wondering why my splash shield is partially broken or not connected from former service they messed up the screw in hold downs plus missing screw hold down on the right front and I for one haven't hit anything nor been doing anything underneath the car it's time to fix your mistakes man up to it plus your mechanic to whom did it and never told me or my wife about the problem which there really good at trying to get out of things

While preparing for a trip to Florida we discovered our A/C was not working and my wife's suburban…read more As you know, Florida has no place to be without air conditioning! I was able to contact Arnie Bauer and they got me in the next day. The service department was fantastic and kept me apprised of the work and the cost. I have used them several times and would recommend them to anyone. In fact, I bring my Ford to them for service instead of that dealership in town. Far better customer service, quality of work, communication, and Price From what I understand, they work on all brands of cars, and I would definitely recommend them!

A car dealership that truly cares about their customers. I was very satisfied with their service…read more Great salespeople and management

DO NOT PURCHASE ANYTHING bought a 2009 work horse from eBay…read morelisting Runs great low miles Took very long to ship once Dan was PaidInFull Kept giving me run around.after 6 weeks received truck Body in great shape as described ENGINE BARELY STARTED AND SMOKED Burning Fuel. Called Dan and he told me that's normal Anyways needs almost $4000 worth of work Dan wanted to split the payment, Why should I? Bought as runs great. Now no answer and a lot of run around Please don't trust Western Motor Group.

We had made several phone calls to the company with little satisfaction from Andy for over a week…read more THEN we talked to Victor Rios! OMG! He answered our questions within the hour, we put down the down payment and drove the truck home the next day! It had extra items in the boxes that were a nice surprise for us AND he reduced the price which Andy said would never happen. Yes, there were a couple of bugs, i.e. non-working lights, a/c not charged but the extra pieces were worth a lot more than those inconveniences! We all forgot the title and he had it to us the next day! Very happy to work with such a nice young man!

Beware, I purchased a 2017 Mercedes from this dealership. As a condition of the sale, they would…read morefix the sunroof since it wouldn't rise. They have engaged in a pattern of delays and deception. After going back and forth, the dealership confirmed in writing that repairs are on the dealership and a card has been placed on file at the mechanic. I called the mechanic and he told me that the dealer will only cover half the cost. This business does not honor their agreements. I have every text message and a certified letter to prove these claims. If you do business with them, make sure it the car is in proper condition before you fork over 16k. It's more disappointing since he prayed Asr with us.

I went to Prime Rides maybe around May or June of 2024 and initially went in to purchase a…read moredifferent Chevy vehicle shown on their web page, however, after test driving the car (which took the road test fine), but on the way to my bank to retrieve a cashiers' check, the car stopped on me, so they towed it back to their lot (which should've been the Red Flag to not do business with them), be it I was eager to get a car as I paid a relative to take me to the dealership and wouldn't have a ride back once he left; so I let them show me a different car (which was a little more money than the initial car I saw online) the car made it through the test drive, however, in 14days and over the Fake Ass Warranty they offer on their used cars, I was not able to get newly purchased lemon shut down on me. Now, Tony offered (after my explaining how disgusted by all this agreed to go in with me (yes, after shelling over $8K, I still paid $100 towards towing the vehicle back to them, to allow his mechanic to do the Band-Aid work on the vehicle that shut down for the last time 6mos after that! So I shoved over my hard-earned funds for a car that I would have for 6mos life span. Not to mention, this guy Tony is holding the title of the car hostage, claiming I still owed $500 balance (after all of the BS I've gone through to still not have a car to drive and the fact that because the car is sitting in front of my home and racking up tickets from the City of Chicago, I'm asking, who has gotten the better deal out of this purchase (Me or this Bogus Ass Dealership?) I wished I could give them a -1 rather than the 1 Star...

I was truly disappointed I'm this place, mostly the uncaring kids that work there. Six days after…read moremy car was towed there (including the weekend, to be fair) I stopped in to take a picture of the codes necessary for the correct part. Kraig was good to tell me them over the phone the day before, but it sounded like he said it was a PCM, when in fact, it was a BCM. Wish he would've been more clear, but not a big deal. When we were walking out there, we noticed the right rear tire was flat, even though my car was towed there & was a-ok at that point. Kraig stated it must be a slow leak; wasn't like that a couple of days ago. This was a Tuesday, yet they're closed on weekends (??). In checking out the tire, he then said it was getting low in 3 hrs. Be that as it may, When I picked up the car after it was done, immediately I saw big white scratches on my rear bumper that was not there before. Went in to inform Kraig & while we were looking at it, I then noticed a smaller mark on the front bumper, which was completely repainted just a few months beforehand & was also fine when it was towed there! He tried to downplay it & said he'd get ahold of the owner. In the meantime, I received photos from the tow truck company proving it was fine upon arrival there, yet Kraig said the owner was only willing to pay for the back bumper! Thankfully I disputed the charges with the AMEX (HIGHLY RECOMMENDED), so then he caved in & paid for both bumpers. I later found out they will actually use a quad runner ATV to push in and out cars if necessary!! The tire was suspicious since it happened well into their possession, but I let it go since I wanted nothing else than to move on & put this behind us. If all this wasn't enough, they didn't even have the courtesy to use a paper floor mat, so my car was rather filthy especially on the driver side. Unless you want your car treated like this folks, there are places very close by (Ewerts Automotive, Art's automotive) that treat their customer's cars with more respect & are much more reasonable. Low integrity automotive charges approx $185/hr, which is comparable to dealers!!

My 2023 Pathfinder was in for an oil change about a month ago. Last night, while attempting to…read moredrive my daughter to Mayo during an emergency, the engine and oil lights came on. Integrity asked us to bring it in immediately. Upon inspection, the car had blown a gasket. Integrity is fixing this for us for free today. After all that we've been through this week with my daughter being in a car accident and the secondary emergency for a pre-existing condition, I cannot emphasize what a blessing this is. Thank you for taking care of us when we most needed it. There is no better place to take your vehicle.

Customer Service is terrible. I only went there once & I won't go back. Made me feel like I was a…read morebother to them. I'd rather drive further & pay more money than go back to them. It's too bad especially since they're a small business. I usually prefer to do business local but not in this case.

Been going there couple years now & their reps are knowledgeable & polite. Have seen them in…read moreaction with other customers, always a positive reaction which have for them helping me last week get a situation resolved. They're the place to go when in need of maintenance!