I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

I can't recommend this company enough! Our AC unit stopped working and though in September our…read morehouse stayed at over 90 for two days. It was honest to God hell on earth. Jason Johnson answered the call, asked loads of detailed questions to try and find the source of the problem before getting here and though he said he'd be here around 8am this morning he was already on top of it on the outside issues 20 minutes before then. He was extremely thorough, walked me through everything he was doing, very polite and professional and all issues were fixed in a timely manner. We've been using this company for decades and will never go anywhere else! They're a family run company and though some of the big names with fancy commercials and constant "specials" may seem appealing, but I called around to 5 or 6 of them (bc Mr. Johnson couldn't get here on a late Sunday evening) and those prices are just to get through the door for "diagnostics". Harold Johnson Heat and Air is VERY AFFORDABLE, incredibly professional and again, walks you through step by step so you know what you're actually PAYING for. Can't recommend this company enough! Thank you SSSOOO MUCH Jason for coming to the rescue! My husband and our animals consider you our HERO! Everything is working again as it should!

Allied Aire installed new a/c units and furnaces for my dual-zone hvac system one year ago. The…read moreprice was fair and the installation team was excellent. Everything continues to work great - quiet, efficient and effective. I've had one follow-up maintenance appointment and the technician was fantastic. I am extremely pleased that I decided to go with Allied!

Mike Peterson with Allied Aire was very professional in covering our routine maintenance for my…read morehome. I have had consistent communication with Allied Aire. They are very reliable and responsive to my heating and A/C needs.

Today marked our 9th year doing business with Comfort Control. They came to our rescue at a time…read morewhen we really needed help. We are a business located in Pineville,NC and their great service enabled us to stay open this weekend, on what has been historically our busiest weekend of the year. Highly recommend Comfort Control for all your HVAC needs! BB

I had a problem that was made far worse by an Acosta Heating technician last year. Bill with…read moreComfort control came out and found and fixed the issue worked really hard and dilligently to repair. I was impressed by his professionalism and knowledge. I would heartily recommend this company. I should know - I worked for Honeywell for 40 + years and worked with many HVAC companies. This is a good one.

Randy and Jeremiah of Cool Tech Heating and Air are the BEST! They kept my old system up and…read morerunning for years and when I needed to replace it they guided me through the process of choosing the best unit for my needs and it's been perfect. They are honest, knowledgeable, reliable and fairly priced. I highly recommend them!

I have been a customer of Cool Tech (Randy) since June 2018. Over the years, Randy has serviced two…read moreof my properties numerous times and even replaced an AC unit at one of them. Cool Tech (Randy) provided my wife and me with excellent customer service in the past, which prompted us to write a favorable review five years ago (Brwnblk R). However, about two years ago, we informed Randy that we were canceling our priority maintenance agreement, and he assured us that we would receive a refund. Despite countless follow-up phone calls and messages to both Randy and Jeremiah, our concerns have gone unanswered. The lack of communication, failure to issue the promised refund, and overall unethical practices have been extremely disappointing. What once was a positive relationship has unfortunately turned sour, prompting this negative review. I urge other consumers to seek alternative recommendations for heating and air services. Unethical business practices like these should be avoided at all costs. Marion B.

My gas furnace was short cycling for a while and everything I tried to solve the problem didn't fix…read morethe short cycling. I called 2Roots and Nick Jr. was there the next morning at 8 AM. He quickly analyzed the problem and identified the issue. He was able to fix the issue and stayed around to ensure that the problem was solved. 2Roots is my go to for all my HVAC work. They are professional, efficient, and trustworthy. It's great to support a business that really cares about their customers.

Two Roots was recommended to us by a friend about a year ago. They came out and serviced our 10+…read moreyear old HVAC unit a few times and were always affordable professional, prompt and efficient. Our HVAC unit was on its last leg and it finally died. When we called Two Roots they came out the same day did a full evaluation on replacing the entire system. We had a very professional quote with four pricing options later that day. We made our selection based on our budget and the HVAC features we cared for most. The unit was ordered and installed two days later and we are now enjoying the comfort of cool air in our house thanks to Two Roots... The team of three, Nick Sr, Nick Jr and Ed made sure that all precautions were taken to protect the inside of our house as they had to access our attic for one of the units. We highly recommend the professional team of Two Roots for all of your heating and cooling needs...

I had G&S come out this morning for a basic cleaning of my HVAC. The tech, Matt, was very…read moreknowledgeable and professional. He did a great job and, thank God, no major issues of repair necessary. I can highly recommend this company and Matt. An aside: when I asked my neighbors whom to contact to do this cleaning, everyone recommended G&S. There's a reason!

Prior to 2022, I had good experiences with G&S Metal. Prompt and friendly service with reasonable…read moreprices. Unfortunately, the pandemic has affected our local HVAC companies. We had to replace our 112-year-old foundation. This was a huge, four-month-long project. To begin, we had to have our blowers moved out of the way for the duration of the work. Then, once the foundation was complete, we had to re-install them. When calling to remove the units in December 2021, I got an appointment for two days later. The two-man crew showed up early, removed the units, and were finished in less than two hours. I didn't suspect anything had changed with their service. In fact, the crew said I wasn't going to be billed until I reconnected the units. I was happy about that since the foundation work was extremely expensive! When removing the blowers, the R22 refrigerant must be collected and stored, since it's harmful to the environment. This refrigerant is worth more than $400 per pound in 2022 since it is no longer produced, and most units built prior to 2020 still need it for cooling. Fast forward four months. I called to schedule the reconnection. It took several weeks to get a call back to schedule a time for the work. After getting the first appointment, it was canceled two days later. After another week of calling back for a reschedule, I was put on for the following week. When four techs arrived, they said the ground was too soft to do the service then, they wanted to wait another two weeks. When the crew finally returned to re-install the units, I was happy I have Ring cameras all around the house, and inside too. One member was taking as many as five smoke breaks an hour (see attached images). The other was a slow mover and liked to take air-conditioned breaks in the van. Seven hours later the units were reinstalled, and we had cool air again! I was disappointed it took so long to get the reinstallation scheduled but was ok with the amount of time it took two people to reconnect, recharge, and get the units up and running again. Until I saw the bill. $2,414.00. There was only a single line item: "Remove outside units and reinstall". Even if you ignore the smoke breaks, phone calls, and air-conditioned breaks and assume they worked all 9 hours. That's $268.22 an hour for labor. Not to mention, that $2,400 would have been a significant down payment towards a new more efficient, and environmentally friendly system. When I called for an explanation, I never heard back. It's been almost a month of radio silence from them. I must wonder if the delay on reinstall was due to the value of the refrigerant that was reclaimed from my two systems. In the two systems, there were about 24 pounds of refrigerant. $9,600 is a great deal of money. When I started calling other HVAC companies to re-install my units, I would have had to buy that refrigerant to re-fill the systems. That's why I ultimately waited on G&S to complete the work.

We had no heat last night. Called Mt Holly Heating &. A/C. They came out within an hour. The…read moreservice tech was excellent. He was able to clean and service our unit in about a half hour. I couldn't ask for more!