Our old AC was getting "tired". Still working but had a tough time keeping up cooling wise. Also noisy. Got several bids and Keith was right with the others but Keith was by far the most professional and explained everything very thoroughly. Very neat install and he combined our humidifier drain with the AC drain hose into one...neatly installed. Only bummer here is that I could only give Keith and Co. 5 stars as they deserve 10 stars. read more

This company is great to work with. Keith and all of these men were professional from start to finish. We called them to look at our furnace, they were honest about the cost to repair and the cost of new. We chose to go new because the furnace was older and we knew we would have more problems. The costs were explained up front, we knew the start date, plans were made. On the day of the install, the men came in, put down plastic runners to protect my floors from their work boots, and did the job with a minimum of disruption to my day. Then they hauled all the old furnace and trash away. You couldn't tell that they had been there, except for the quiet hum of our new furnace. We highly recommend them! read more

I needed the furnace cleaned before the winter. I contacted Comfort Solutions Heating and Air Poplar Grove IL. I spoke with a woman that said there was a special in September for cleaning at the cost of 79.95 I set up an appointment. On the scheduled day two guys arrived to do the cleaning, they brought with them a small shop vac, clip board and a small bag of tools. The one asked if there are any concerns with the furnace, I answered no it just needs to be cleaned. I showed them the furnace asked a few questions and left them to do their job. About 15 minutes later the one guy said that I needed a part replaced that the charge in the part was low and would help the fan run better replacement part would cost 79.95. I agreed because I want my furnace to run in the winter, I completely understand there is a markup on these parts, little did I know that this companies' mark up on parts is 800%. Within a half hour they were done "cleaning" I now believe they just turned on the shop vac and let it run without vacuuming up anything. The one guy must have been teaching the other guy because he went on to explain how to fill out the invoice. At this point I questioned the service fee the guy told me no that was for service calls not cleanings. I went on to write my check and was told to "stop before you fill in the amount we have a service plan for cleaning and service discounts blahblahblah I asked the cost of that and he told me 159.99 a year I told him my husband makes those decisions and continued to write my check. I contacted the company as soon as they left to ask about the price for the cleaning the woman I talked to told me Keith would void my check I should write out another one with the correct amount I asked for a corrected total and she told me just to change the 90.00 to 79.95 I guess I was supposed to figure out tax and do their paperwork for them. My husband came home and wanted to see the part they replaced. We opened our furnace back up and shocker they had NOT cleaned it at all not even a little bit they did not even try to make it look like they had cleaned anything. At this point we also noticed that the filter was sucked into the fan, they had taken out the filter to check it and PUT IT IN BACKWARDS they ruined a brand-new filter. The 79.95-dollar part was replaced in a completely different place. I do not know why they did not replace the part from where it came from they screwed it to the base of the furnace where if water ever got to it the furnace would have completely shorted out. I took pictures and sent them to the company via Facebook message. No one responded they read the message but ignored it. I waited till the next day and wrote again and received back an unpleasant message that they were closed, Keith would contact me Monday. Keith called just after 8am Monday he was not pleasant at all and wanted to know what the issue was. I explained very nicely that I wanted my furnace cleaned and it was NOT CLEANED as he could see by the pictures, I sent him. He agreed the fan motor had not been cleaned and he spoke to the service guys about it. Keith proceeded to tell me "He couldn't believe we were even having this conversation because HE HAS NEVER HAD ANY COMPLAINTS EVER! I paused and went on to ask about the filter issue Keith tried to turn it around as my fault and I shouldn't be using that filter I stated that furnace filter 101 is put it in the correct direction so it doesn't get sucked into the fan His worker put it in backwards not me. Keith told me the filter was a mistake and mistakes happen and that was that. Keith did not care that a 20.00 filter was ruined by his workers. I went on to point out the 800% markup on parts and Keith stated "so it is what it is whether it is 10%25%50% or 800% and what is it I want? I told him he could have the part back I did not want it and my furnace cleaned. He said he could send the guys back out with my part and they would clean correctly but I would have to pay 79.95 because he could not send two guys out for free. I said fine we agreed the guys would come back that day at 3pm. At 2pm that day Keith called and said he was returning my check to me; the guys were not coming out and we were done. I hesitated and agreed Keith just said fine we are done and hung up. This company clearly does not care about the customer. They do not do the job they are paid to do. Keith was condescending, rude and clearly does not care about providing quality work. read more

Comfort Solutions - uncleaned funace blower fan - Heating & Air Conditioning/HVAC Near Me

The coldest Sunday morning of the year so far, our furnace had gone out overnight. Finding Comfort Solutions on Yelp, we called and Keith answered the first time. After a brief chat we waited less than 30 minutes for Keith to arrive. He got right to work and resolve the issue in less than two hours. He was very communicative, professional and even put up with our rowdy dogs. When it comes to your HVAC you need a professional to do the job, make sure you have Keith doing it read more

Found this company on Yelp. Hired for new furnace and some other things. Keith the owner is the most professional "professional" I've ever worked with in this business. Always stays in contact with you, always able to answer all your questions, up on the "latest" technology, timely in everything he does, quick installation, aware of all rebates you're eligible for and then submits them for you. Literally he takes care of everything! I am giving 5 stars. I will see how follow-up service is later, and update this report if/as necessary. read more

It's important to check out who you're going to hire to do work on your air conditioner and heating system. The original company who came to work on our air conditioner didn't wire my unit back up correctly and a few hours later we smelled the wires burning. The fan was running in reverse! We were mortified! Lost complete trust & faith in that company and called Keith with Comfort Solutions. Keith said he'd send his men over the next day before noon. The men showed up before noon as promised. They were professional, intelligent, polite and answered all our questions. Because of the ordeal we went through with the other company Keith gave us a deal! My goodness we couldn't believe that someone would do such a nice thing for us! The workers fixed the wiring to the terminals correctly finding one wire was not even connected! They fixed the fan that was running in reverse. They cleaned the system correctly. This company has employees who know what they are doing and do it correctly. They take their time and check their work making sure everything is running properly. Keith is an honest man and a compassionate person. We had so many problems with the other company that originally came but because we found Comfort Solutions our air conditioning system didn't blow up! Thank You Keith and Comfort Solutions! You now have customers for all of our heating & air conditioning needs! Prices are honest and the work is quality. I highly recommend this company for your heating and air conditioning needs. This is a honest company and they know what they are doing! You will be happy with the high quality work that they do... read more

Keith the owner is an asshole had a brand new top of the line furnace and air conditioner put in only to find out in the winter he did not install it properly took numerous service calls and finally a call to Bryant directly to find out he did not set the gas presser correctly during install! Now furnace goes to high every time we get some wind so another service call but this time decides to try to charge $80 to come out and tell us Bryant had a problem with the boards on this model and they made a new one covered under warranty and can pay $75 to have that installed but when told we are not paying the $80 for this call to just be told it's the board and to have another service call for 75 next time the board is installed when he could have just said over the phone when the problem was explained the service guy went and told the owner Keith who then proceeded to call us and tell us that we will be paying the $80 and he will (TAKE IT TO EVERY COLLECTION AGENCY AND BILL US TILL THE DAY HE DIES). Do NOT use this company the owner is a compleat asshole seems good at first but I feel sorry for you if anything at ALL goes wrong even if it was his fault it's still not he will say. read more