I called prior to bringing my items in for alteration. One dress needed hemming and another item…read moreneeded the split to be sewn up a few inches . The ladies laughed when I asked for a time frame to complete the items--- I thought that was strange versus just saying if they could complete it or not . When I brought in the items I brought two more items to leave with them to complete whenever they had time . They were visibly bothered that I brought more items even though it was for a different day. Long story short I asked for pricing of the two items and they gave me the price but the next day when I came for pick up they charged much more. I asked about the price change as I never encountered that at a business - do not come here their pricing changes based on how they feel and they are both very rude .

I came with a bridesmaid dress that I needed hemmed. They asked me to try it on, took 3 mins to…read moreclip up the dress and then the seamstress walked away without giving me a pricing quote. To my surprise, after getting a text on the price, they charged me $60 more than a friend getting the same dress hemmed at another alteration shop here in Tyler. The work here is good, but be prepared to be overcharged. When I questioned the pricing, they said "it is good work, and that is the price." I will not use them again.

This is the only place I trust to get any alterations done. I have taken several uniforms in and…read morethey will always look up the current regs to make sure patches and name tapes are sewn in the right spot. They are quick and accurate. When I drop anything off, I know it will be done when I need it if not before. Thank you for doing such great work at a good price.

I took in 3 pieces to be altered for my son's upcoming wedding: full-length silk skirt with…read morematching shell and a coordinating jacket.The hem on the outer skirt is very uneven with the underskirt more so (doesn't line up with the overskirt for the most part). The silk shell was taken up at the shoulder instead of hemmed from the bottom (which was suggested by Mary's Alterations) and ended up with very uneven stitching and seaming that doesn't match up. The jacket has a structured silk outer shell with a light, flowy underneath that shows from the front and bottom of jacket's sleeves and hem. The sleeves were too long and while the outer sleeves were hemmed to the needed length, the under sleeve was not and is still too long and out of propoption giving the jacket an awkward look. The jacket's shoulder width was to be taken but now the sleeves are too narrow making the jacket uncomfortable to move in. The alterations were not ready until the day after promised and had to be picked up in a rush with no time, on my part, for trying on or inspection. If it weren't for the wedding date and international departure being so close, I would take to a different alterations business to be fixed. Be advised that "Mary" has retired and her alterations business was purchased by Georgie Bridal and Formal which to me makes the 40 years in business an inaccurate statement. The two reasons I chose Mary's Alterations were the many happy customers based on service (prior to Mary's retirement) and the recommendation to "give them a look" by an acquaintance since they are located near me. The front office staff were personable and friendly but I will definitely let the person who recommended their service know about the quality received and suggest they reconsider any future recommendations. High quality and complicated alterations can be expensive; however, I don't feel the $200+ spent was close to value. ***this is the only alterations establishment I've ever used that requires upfront payment, in full. Be aware of this since it's possible your alterations will come back later than promised and less than adequately done.

I have a busy schedule, so I really appreciate it when the service works smoothly and without…read moreunnecessary explanations. This establishment pleasantly surprised me. Even despite the large number of customers, everything was organized at a high level: order taking was fast, the staff was polite, and they immediately gave a clear understanding of when everything would be ready. I especially appreciate that despite being busy, they try to find a solution that suits you. It is clear that every customer is important to them, even when the day is not easy. I received my items on time and in excellent condition just as I expected. This is one of those places where they know what quality and a professional approach mean. I will definitely remain a customer in the future.

Today, I went there to drop several pieces to be dry cleaned, and they promised me 25% off today…read morevia email discount, which was supposed to be in my account. They did not do it in person, so I had to pay full price again. Yes, it is the second time I have lost another discount--a total 35% loss. I will not go back there again.

We come to this location often. It's always very clean and quiet. Not too busy since we always come…read moreat night. There's no employee working at night but it's pretty self explanatory. The prices aren't too bad. The small machines are $4.75 and the larger ones are $6.75. The dryer is included when you wash since it's right above the washer you use. There's a gas station close by for snacks so that's convenient. We haven't had a bad experience yet. The machines always work. There's a bathroom too. That's clean as well. There's plenty of laundry carts if needed. There's a change machine as well. If you need laundry detergent or dryer sheets there's some available to purchase. The tables help fold laundry when it's done.

Amazing ! I'm traveling in East Texas and found this place on Yelp. The location is in a safe…read moreneighborhood. The place is clean and all of the washers are front loading which is actually a better and less wearing process for washing clothes. The small washers are $5. The large washers are $7. There is a dryer above each washer that is free. Who does that ??? Epic !!!

Prices are reasonable for dresses. Started taking my work dresses here. Most recent batch I was…read morenervous because the color block dress I had before and it bled when I hand washed it. Since buying the dress again (yes I bought another lol) I've taken it to be dry cleaned - no bleeding! Also the orange dress is a suede material I had pizza and dropped olive oil on the dress - I did take the dress the next day and they were able to get it out. For four work dresses it came to about $43 which is around $10 a dress plus tax I will say, I asked them about shoe repair and it was a little expensive for that and they send them out so I took my shoes else wear to be fixed

After many years of using Regency Cleaners and enjoying the service, I have had to switch to VIP…read moreCleaners on Highway 155. My reason for switching was that my clothes started having a very strong perfume odor to them when I would pick them up. When I inquired about the smell, I wasn't given any clear explanation or any option for not having the perfume smell. I am not perfume sensitive, but just don't wear perfume and would prefer not to have my clothes smell like perfume. Sometimes, after hanging the clothes up that had come from the cleaners in my closet my entire closet would smell strongly of perfume for a long time after. I was told by my new dry cleaners that this has something to do with some type of filters that are not getting cleaned frequently enough and so the lingering perfumes from clothings just get passed on to mine. The cleaners on 155 called VIP does not seem to have this issue so far and they also have a drive-through which is one of the great things that I loved about Regency.

Very clean safe laundromat highly recommend anyone who needs to wash clothing very friendly staffread more

First it's not as clean as I was lead to believe in previous reviews. Second the lady working was…read morerude. She very rudely came to talk at me about the audio policy. Then proceeds to tell me WalMart is across the street. The most rude person I've encountered in Tyler., I will not be back to this laundry mat..

My daughter and I went into our appointment at Satin Stitches with all these dream (AI-inspired)…read moreideas, lol, but Mrs. Stephanie was more than willing to help bring those dreams to life. She took the time to explain the entire process it would take to achieve the look we wanted, which I truly appreciated. After taking a moment to really look in the mirror and evaluate our ideas, we all came to an agreement to make a simple adjustment that ended up making the dress look and fit even better without all the extras. Her eye for detail and honesty made all the difference. Not to mention, her presence is so warm and welcoming, she makes you feel completely comfortable from the moment you walk in. The best part is that our dress dilemma was actually fixed during the visit! With that being said, Satin Stitches is highly recommended by me and my daughter. I will definitely be doing more business with Mrs. Stephanie in the future.

Had a great experience! Alterations to my dress turned out perfect! To big in some places, to small…read morein others, to long. Satin Stitches corrected it all! Now the dress fits perfect! I'm going to look amazing at Dickens on the Strand in Galveston this year!