This is the only place I trust to get any alterations done. I have taken several uniforms in and they will always look up the current regs to make sure patches and name tapes are sewn in the right spot. They are quick and accurate. When I drop anything off, I know it will be done when I need it if not before. Thank you for doing such great work at a good price. read more

I took in 3 pieces to be altered for my son's upcoming wedding: full-length silk skirt with matching shell and a coordinating jacket.The hem on the outer skirt is very uneven with the underskirt more so (doesn't line up with the overskirt for the most part). The silk shell was taken up at the shoulder instead of hemmed from the bottom (which was suggested by Mary's Alterations) and ended up with very uneven stitching and seaming that doesn't match up. The jacket has a structured silk outer shell with a light, flowy underneath that shows from the front and bottom of jacket's sleeves and hem. The sleeves were too long and while the outer sleeves were hemmed to the needed length, the under sleeve was not and is still too long and out of propoption giving the jacket an awkward look. The jacket's shoulder width was to be taken but now the sleeves are too narrow making the jacket uncomfortable to move in. The alterations were not ready until the day after promised and had to be picked up in a rush with no time, on my part, for trying on or inspection. If it weren't for the wedding date and international departure being so close, I would take to a different alterations business to be fixed. Be advised that "Mary" has retired and her alterations business was purchased by Georgie Bridal and Formal which to me makes the 40 years in business an inaccurate statement. The two reasons I chose Mary's Alterations were the many happy customers based on service (prior to Mary's retirement) and the recommendation to "give them a look" by an acquaintance since they are located near me. The front office staff were personable and friendly but I will definitely let the person who recommended their service know about the quality received and suggest they reconsider any future recommendations. High quality and complicated alterations can be expensive; however, I don't feel the $200+ spent was close to value. ***this is the only alterations establishment I've ever used that requires upfront payment, in full. Be aware of this since it's possible your alterations will come back later than promised and less than adequately done. read more

Mary's Alterations - Uneven hemming - Sewing & Alterations Near Me - Tyler, Texas

See all

The price for hemming my dress was an outrageous $175. This was a mother-in-law dress for a wedding. Then it took an entire month and me requesting a refund before they even started on it. When I picked it up, it was not on a hanger and seriously wrinkled as if for the last month it was crumbled up in a bag waiting. Didn't even steam it for the $175 outrageous dollars. My mistake was not walking out when they said the price, but I am new in town and didn't know anywhere else to go. read more

It's very hard find a good Tailor for my alterations because I'm short statue. Had to have them alter my jacket and pants they look great. Some people don't understand a good Tailor most always has a huge back up of orders from their big customers list. If they are great. If you want a rush job this is not the place. Thanks Mary's for taking care of me! read more

Marys Alterations reinforced my bee suit. I am a bee keeper and split the crotch of my bee suit! They knew exactly what to do without any questions. Thankyou!! read more

a ripoff. did not do the work asked for and price quoted was outlandish . 3 trips on pickup day. they do not do the work you ask for and then tell you paid for something different read more

When my little sister asked me to be her matron of honor I was 8 months pregnant so I basically had to guess what size I was going to be 6 months later when ordering my dress. Needless to say I guessed wrong so I needed to get my dress tailored. Mary's was a lifesaver. They took in the waist of my dress several inches and hemmed the bottom to the appropriate length. They did such an amazing job that you would think it was a custom dress that had never been altered. Because I was still in the process of losing the baby weight I waited probably longer than I should to get the dressed tailored. Mary's was only great about squeezing me in before the wedding day but even had it completed a couple Dey's before promised. They were lifesavers! read more

I paid $30+ and waited two weeks to have two pairs of pants hemmed. At 11 on pickup day, they still hadn't started on them. I was told I would be next in line and to come back in 1-1.5 hours. When I returned 4 hours later, the pants still weren't ready. I waited in the parking lot another 30 minutes for them to finish. In their mind, they did nothing wrong because the pants were ready by 5pm on pickup day. (They close at 5:30 and aren't open on weekends, so good luck making it there during that 30-minute pickup window if you have a typical job.) I'm frustrated that they couldn't even keep their word after I made an unnecessary trip over there. The quality of the hem was fine, but I think I can get "fine" from somewhere else with lower prices and faster turnaround times. read more

Instead of altering my dress by taking it out a little on the top, I was told that it would just be easier if I lost a little weight. They lost my business that day... read more

I wouldn't give any stars! My daughter took her prom dress here to get the length taken up and what she picked up wasn't what they pinned. She wanted it to the floor touching the floor and thats where they pinned it, when she picked it up it was no where near the floor and showed her feet She was very upset and just paid and left but after talking with her I called them and explained to them that she was upset and it wasn't what we paid for. They asked if she'd bring it back. Also said "why didn't she say anything" well, because she's a kid and was upset and nervous that's what I told the man on the phone. She takes it back in there and when she walks in they immediately start interrogating her about why she didn't say anything and what did she do send a picture to her mom and her mom don't like it. They have her try it on again and the lady helping her lace it up in the back is continuously pulling it down to make it appear longer and even has the nerve to tell her "it's a little tight right here" well that's because you're pulling a corset top down to where is isn't suppose to be! They kept telling her it looks fine, we never said it didn't look fine, we said it wasn't what we paid for and she's not happy with it. They said they would refund half the payment. My daughter took the money and left still very upset and humiliated that she didn't count the money and come to find out it wasn't even half. It should've been a full refund for the mistake they made and for humiliating and interrogating her! I have been using this place for 10years at least and never have I had a problem or never would I have expected them to treat her which such disrespect. Sad how businesses think they can treat young people. And I take back my one star! read more

I took a dress here to be altered a while ago and as soon as I walked in I immediately got the feeling that I wasn't welcome, like me asking for an alteration was a burden to them, they were not friendly at all. My dress was ONE layer and only needed to be taken up about two inches, pretty easy to do. They charged me $43 for this and when I asked what exactly I was paying for Mary told me that it was for their time and labor. I have family members who do this kind of thing and they have all assured me that that is WAY overpriced, I think she saw that I was young and assumed I wouldn't know I was being overcharged. All in all it was just a bad experience, I won't be coming here again. read more

I have used this place several times and have been pleased with everything except the customer service! Sometimes I feel like dropping off my clothes to be hemmed is almost a burden. Maybe they are over worked or something but I don't need the sighs and "woe is me". read more

This place was reasonable the first time I went there, but then I went back to get my wedding dress hemmed and they told me $160 and the man was rude when I asked why so much for only a hem, he said "well I can do 130, it's 4 hours of work" I went to A & B alterations and they were only $60 and friendly !! read more

I really wanted this to be a great experience. I had heard good things about this location. Do NOT take your clothes here. I brought a bridesmaids skirt in to be taken in about an inch. I picked it up; there were black stains all over the bottom. I gasped and addressed the issue with the male checking me out. He told me that they aren't responsible for stains put on the items. He took it to the back and to see if they could get the stains out. They could not. He then proceeded to say "you put the stain on it, I know we couldn't have done that." I informed him it was brand new, I personally ordered it and brought it in. I was 100% sure it was not there. He proceeded to say "I know you put the stains there" and went on on a rude rant. He was very rude, unprofessional, and ruined my skirt. Take you items elsewhere. read more

They did an excellent job on my daughter's wedding dress. I was concerned about who to get to do this dress since there was so much lace and detailed work not a cheap one too! read more

I have been using Mary's Alerations for years. I won't use anyone else! They are very professional and reasonably priced considering the cost of a quality garment. I have never had a redo because it's done right the first time. They know how garments should fit and will make you look your best!t read more

I have used Mary's Alterations for several years and I would not trust my clothes with anyone else. We also had my spouse's wedding dress altered with them and they did an excellent job. read more

We have taken several of my husband's dress suits here for alterations and are very happy with the results. We were dealt with in a very professional manner and alterations were done as promised and reasonably priced. read more

I took two pair of pants in to be shortened. The price was reasonable. They were finished when they told me they would be, and they did an excellent job on hemming the pants - very professional. Everyone was very polite and treating me like a valued customer! I will definitely use Mary's again. Thank you! read more